Which Senior Living Communities Care Most About What You Have To Say?

Most Responsive Senior Living Providers on SeniorAdvisor.com [Infographic]

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Which senior living communities are the most engaged with their online reviewers? That is, which ones respond the most to their online reviews? But first, you’re probably wondering…

Why Does It Matter If A Senior Living Community Responds To Their Online Reviews?

As a family caregiver researching care options for a senior loved one, you should be looking for a community that will be responsive to you and your loved one’s concerns. Do they respond to your phone calls timely? If your loved one presses an alert button, will they respond quickly enough? Will your feedback and concerns be addressed in a satisfactory manner?

More responsive communities tend to have happier families. If a community is paying attention to all forms of feedback, from suggestion boxes to phone calls to online reviews, it indicates it is a community that is committed to providing a positive experience for its residents and their families.

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Where Are The Most Responsive Senior Living Communities?

The average community manager only responds to 14% of their reviews – that’s less than 1 in 5! Fortunately, that’s not the case with all communities. Community managers in Mississippi and Montana tend to be more responsive with their online reviewers than managers in other states. Four senior living organizations in particular really stood out among their peers for being the most responsive to their online reviews. These organizations value feedback from their families, and know that one great place to find feedback is in the online reviews written by their current, past, and future customers.

American House Senior Living Logo

American House Senior Living

91% Responsive Rating

30 locations in Florida and Michigan

American House Senior Living offers independent living, assisted living, respite and hospice care in over 30 communities throughout Michigan and Florida. Each community is managed with the mindset that “residents are not tenants in our buildings […] rather, our staff are guests in our residents’ homes.” Reading through their community managers’ responses to reviews, one gets a sense that their doors are always open for suggestions on improving current residents’ experiences, as well as working with prospective families to adapt the American House experience to best suit their individual senior family member. Check out some of their popular communities:

Radiant Senior Living Logo

Radiant Senior Living

88% Responsive Rating

12 locations in Montana, Oregon, and Washington

Radiant Senior Living manages 12 communities offering a continuum of care, including assisted living, independent living, memory care, skilled nursing, and respite. A newer company founded in 2010, Radiant Senior Living is devoted to providng a compassionate and respectful environment for seniors in their communities throughout the Pacific Northwest. Their core values include integrity and reliability, both of which are evident in their responses to reviews on SeniorAdvisor.com. Take a look at some of their popular communities:

Senior Living Management Corp Logo

Senior Living Management Corporation

43% Responsive Rating

20 locations in Florida, Georgia, and Pennsylvania

Senior Living Management Corporation (SLMC) operates over 20 communities that offer a wide range of senior care services, including assisted living, independent living, memory care, and skilled nursing. Similar to American House, SLMC is committed to creating affordable, comfortable living for seniors in beautiful settings. Their community managers are active on SeniorAdvisor.com, always open to feedback from their families. Here are some of their more popular communities:

Sunshine Retirement Living Logo

Sunshine Retirement Living

38% Responsive Rating

18 locations in Arizona, Arkansas, California, Georgia, Oregon, Louisiana, and Texas

Oregon-based Sunshine Retirement Living provides a vibrant lifestyle filled with activities, wellness programs, and gourmet dining for more independent seniors. This emphasis on developing a full life for their residents comes across in their review responses. See the reviews for some of their more popular communities:

The Top 35 Most Responsive Senior Living Communities on SeniorAdvisor.com

Now that you know which organizations are the most responsive to family feedback, what about individual communities? Below is a list of the communities on SeniorAdvisor.com with at least 3 reviews that have responded to every single one of their reviews. Is one of these communities an option for your senior loved one?

Do you have a loved one living in a senior care community? Have you written an online review? Did the community respond? Share your experience in the comments!

Based in Austin, TX, Amelia is the former Content Marketing Manager for SeniorAdvisor.com. When she’s not writing about online reputation management, online reviews, and social media in the senior living space, she enjoys yoga and running with her dog Rockefeller. She graduated from Wellesley College cum laude with a dual degree in English and Medieval/Renaissance Studies.


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