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Customer Reviews

Satisfied with overall care.

I have lived at Waterford Ladies Home in Blue Springs since July [date removed]. I am very pleased with the conditions here and have found the staff very helpful. I do believe that they are understaffed, but most places like this probably are. They have some new employees who are still learning their jobs, but that's okay. They have to learn somewhere and most of the residents here are willing to to be patient with them while they learn, The food is very good here, but it is not a diabetic diet, so I have to be very careful that my blood sugar does not get out of control.

Okay place needs a lot of improvement

This place is small and quaint and located on a really pretty plot of land in front of the park. The staff is incredibly unprofessional they don’t treat the place as if they are working where people live they parade around and are loud and laughing and arguing all the time up at the front desk. Some of the staff members put on a facade of being very kind and attentive but come after business hours and it’s a different story, or catch them being rude when they don’t think anyone’s around. I feel sorry for the employees because whoever is running the place is understaffing it and it’s clear the effect it has on the workers as well as the residents. My aunt wanted to live in an independent living facility and they run this place like a half nursing home half self efficient elderly. she had to leave. I feel the environment is very reflective of the lady they have in the office. Great home-made food and some of the workers very sweet but over all the place is a mess.

Nice place but staff rude

The administrator that runs the place is very rude to family members. She argues with the family members on the care that they think their loved one should receive. No consideration. They just have CNA's and they only come around and check on them at meal times and activites time or to give meds to. They need more staff to help out those that are prone to falls.

Small and Comforting

Mom is going to move in in a couple weeks. It's a small assisted living type thing with 26 or so ladies. It's really small and she'll have assistance and someone to dispense medications, and we think it will be more comforting to her.