Maple Hill Senior Living - Maplewood, MN

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Studio

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1 Bedroom

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

Maple Hill

As someone who has worked in this field I understand the demands on nursing. The current nursing staff will answer emergency calls 24/7 and their door is always open to listen or handle any concerns. The activities are also the best that I have seen from the various communities in the Twin Cities. It feels like a community!!

Nice Facility, Horrible care

When we moved our mother to Maple Hills, she had very limited mobility and was beginning to have memory issues. The nice facility and ala-carte services seemed the perfect solution. The services that we paid for were not performed. Bi-weekly shower, laundry, medicine management, escort to meals, help with dressing and undressing, help with toilet. Our mother's medication was not administered reliably and she ended up in the hospital. She did not receive a shower for the first 10 days. Her laundry wasn't done. She was forgotten in her room several times for meals and was given a sandwich several hours after meal time. The call buttons weren't answered in a timely manner and we had several occasions when the night/weekend staff didn't answer at all. Little to no supervision for inexperienced workers on the evenings and weekends. This is no place for a vulnerable adult.

Enjoyment

Grandpa love the community environment they have. Lots of activities to keep him busy. They even add in his ideas on the monthly calendar. He really likes that.

Great Place for my mom

My mom has been living at Maple Hill Senior Living for around 7 months now. I know many of the health staff by name now. They take such good care of her. My mom really feels attended to. I was worried about having her go into an assisted living, I didn't know if it was the right time, but it really feels like home for her.

Quality of Care is Truly Care For

Quality of care is fantastic. Mother has been receiving one-on-one care since she has moved in. She is happy, smiling, and she seems to have more energy. I'm really impressed with the amount of individualized attention she receives there.

Great Hospitality

Facility is beautiful. I appreciated the amount of safety prevention they had within their facility. Employees were warm and hospitable.

Great experiences

I absolutely love Maple Hill Senior Living! Beautiful, elegant facility and my aunt who recently moved in has been charmed by the community.

Not to mention, food is delicious. Last week when I was there visiting they had this great steak, cheesy garlic mashed potatoes, with a vegetable medley. Seasoning was so tasty.

My aunt has been enjoying the activities a lot. They are always up to something new. Building has a great aura and energy to it! So happy my aunt found her new home at Maple Hill.

Maple Hill looks clean and new, but their care is severely lacking.

We were very disappointed with the care our loved one received from Memory Care at Maple Hill. On multiple occasions, the staff [Return] to return clothing and bedding items to the proper rooms. We lost blankets and multiple clothing articles this way. The aides did not engage the residents or follow the scheduled activities. The nursing staff failed to comply with the doctor’s orders to treat a physical condition in our loved one, even after multiple calls and reminders. This particular condition then spread and became nearly fatal. Maple Hill had our loved one transported to an Emergency Room with no identifying information, nor were they available to answer the ER doctor’s calls for well over an hour. The ER doctor had no knowledge of our loved one’s dementia and was able to recognize it only after our loved one had been put in restraints. Now that we have moved our loved one to a new home, Maple Hill is refusing to refund monies owed. We are very concerned for the other residents at Maple Hill-particularly those in Memory Care who cannot speak for themselves.

I love it!

Beautiful facility!! I am thankful my father has found a healthy and safe home to live in. The staff is always available to answer my questions, and they made our move in process so much easier. I had no idea what I was getting into, and this was a big decision for my dad and our family.

I'm thankful that I had the staff to lean on for advice. They are welcoming, knowledgeable, and sincere.

Nice place to live

Helpful, friendly staff, full-time activities director to get people moving, in house doctor visits, good response time to residents call for help, good food

A great place.

This is a great atmosphere for anyone looking for great care for a loved one. They offer alot of activities to stay active and very enjoyable. The food is very good and a good variety to choose from. Being outside is beautiful and well kept and the rooms are always clean. Highly recommended for everyone who cares about there family members who need excellent care.

Christina Marshall

Local Representative

Thank you for your review and feedback. We appreciate your comments and will continue to strive to meet and exceed your expectations. If you have any additional comments or feedback, please feel free to reach out to us at any time. We can be reached at [removed] or via email at [removed].
Thank you again! Christina Marshall

Disgusted

Ask the staff if they would be comfortable with their parents living in this facility. This place should not be allowed to function as a senior living facility. They show no dignity or compassion towards the seniors citizens that reside here. You walk into an occupied room and it's a complete mess. the bathroom is another story with feces stains on and around the toilet and floor.
You can't get anyone to pick up the phone let alone return a phone call. Please shop around and allow time to review/interview staff and clients before deciding on a place for your loved ones to live out their final years. Don't fall for the old trick "we only have a few units left and the applications keep coming" it's a bunch of hogwash. This place will never be full and if they keep it up the state will come in and shut them down.

Christina Marshall

Local Representative

Thank you for the review of Maple Hill Senior Living and the feedback you provided to us. We are deeply sorry that you have not had a positive experience and we want to discuss your concerns with you further. Please reach out to me at [removed] or via email at [removed]. Please know that we value your feedback and would appreciate and respect an opportunity to discuss your concerns. Looking forward to hearing from you soon, Christina Marshall

Recommended!!!!

Loved it! My mother loves living here and I love that she lives there. The building is brand new, and she is treated with great care and kindness. It is right next to the shopping mall and that makes me happy that she can go there if she ever feels like she needs a change of scenery.

Christina Marshall

Local Representative

Thank you so much for your review and feedback. It is certainly a nice advantage to be so close to Maplewood Mall - but we are also very close to other shopping and restaurant options, the Maplewood Public Library, as well as St. John's Hospital and many other medical clinics and options for our residents. This proximity helps our residents get easy access to services and care, but also helps keep our residents involved and engaged in their community. Thank you again for your kinds words - I will pass your comments along to our other team members. If you have other needs or would like to share additional feedback, please feel free to call me anytime at [removed] or via email at [removed]. Thanks, Christina Marshall

Review of Maple Hill Senior Living - Maplewood, MN

The staff was great help and very welcoming. I would definitely send my grandma to live here. Inviting clean and lots of activities and good food for her to eat!

Christina Marshall

Local Representative

Thank you so much for your review of Maple Hill Senior Living. We are so pleased to hear your kind comments and positive feedback. We are striving everyday to improve our care and service - if your needs should change or you would like to share any additional feedback, please call me personally at [removed] or via email at [removed]. Thank you! Christina Marshall

Nice clean quiet place for mom.

My mother has been living there for the last two months. The place is very clean and the staff is awesome. The RNs, nurse aids, and staff have been great!

Christina Marshall

Local Representative

Thank you so much for your kind comments! It is so important as a new senior living community to receive feedback - both positive & negative - from our residents and family members...without this feedback we cannot learn and grow as a community. Thank you for entrusting Maple Hill with the care of your mother! If you should ever need anything, you can reach us at [removed].
Christina Marshall
Marketing Director

Disappointed

Called and left message for a tour and received no response. Emailed and got no response. We decided to stop in and see if we could get a tour. Stood in the entryway looking for a button for service and couldn't find one. No employees in sight. A resident opened the door and let us in. No employees in sight and office closed. Walked around for a while and saw two residents bored staring off into space. Saw an elevator open with no one around. Finally saw an employee who ignored us and went on her way. Beautiful facility but obviously has staffing issues. We left and have no interest whatsoever now. Very disappointing.

Christina Marshall

Local Representative

Dear Disappointed,
Thank you for your review. It is incredibly important to us at Maple Hill Senior Living to ensure that every experience visitors have at our community is a positive one. Since opening our community is December 2015 we have had received a flood of inquiries – we apologies profusely if your inquiry was missed. If you are still interested in a personal consultation and tour of Maple Hill, I would like to personally invite you to join us for lunch (on us of course) and stay for a consultation and tour – please call me directly at [removed] cell or [removed] office, to arrange a time to visit our community. As a brand new community there are certainly times when the community will be quieter than others, especially outside of normal business hours when our administrative staff is out of the office – however please rest assured that our community does have excellent staffing levels and we will continue to add more staff to our community as we continue to grow. We would like to thank you for providing your review to our community as it allows an opportunity to recognize and improve upon our policies and procedures and provide additional training to our staff to help improve the experience for our residents, their families, and visitors to our community. Again, please feel free to reach out to me directly with any additional concerns you may have.
Warmest Regards, Christina Marshall, Marketing Director