Room Type Monthly Range* (USD)
Semi-Private

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Studio

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1 Bedroom

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Nice rooms, clean and neat. Friendly staff.

A Great Place!

I have found the administration and staff to be very friendly and responsible people. The caregivers are kind, attentive and competent. The housekeeping staff are excellent. The facility is always neat and clean. Most important their are no unpleasant odors. The chef and dining room contingent prepare and serve delicious, nutritious meals with a smile and good natured quips. Many have been associated with the facility for years which is a compliment to the organization. The many volunteers provide activities for the residents and fine entertainment. Keep up the good work!

NO to Brookdale!

Our family endured Brookdale, Carrollwood for one year. Mom fell and was transported to the emergency room three times during her residency. After mom's second fall, rather than to express concern, the Brookdale nurse called me in to state they were going to charge an additional $780 a month for 'other services'. The third time mom fell and was transported to the emergency room, the Brookdale nurse called while mom was in the E.R. She did not call to check up on mom, nor did she extend empathetic support, she called to say the director stated mom could not come back to her room.

Turns out this was [removed] was promptly reversed after the E.R. nurse called Brookdale to recite the law. The care we were paying for was so neglectful, we chose not to come back. This is a verifiable fact.

Third fall mom was face down on the floor for hours as they failed to check on her throughout the evening. This is all substantiated by the Emergency Medical Technicians (EMT) at the Hillsborough County Fire Department. The EMT told me he had never been to a facility that had so little information to go on as they were attempting to rescue mom as she was found face down on the floor. This is a verifiable fact.

Management is Despicable.

Don't get caught up in the surroundings. It's all about the care, or in Brookdale Carrollwood's case, a lack therein. It's important to anticipate the level of care your loved one will need in the near future.

Brookdale is all about additional fees. Fees that management will never initially discuss. There were multiple levels of fees costing well over a thousand additional monthly dollars. They attempted to charge a "Laying out of clothes fee" whereby they open the closet door, choose an outfit and place it onto the closet door handle. This imposed fee was also dismissed as my sisters and I were there every day for mom.

Although we paid for escort service, supposedly to ensure mom went to the dinning and craft rooms. Rarely did they take her out of the apartment. Mom would be left in her room or taken down to dinner so late she often would be eating alone. Brookdale would provide room meals, primarily because it was easier for them. God help those residents who have no family to ensure their loved ones are being treated appropriately!

[removed]. Mom was humiliated and upset. Rather than address the horrific event, Brookdale management attempted to impose a "psycho-social" label that....you guessed it came with a $350 monthly fee. Again, I fought this and multiple other fee increases and several were reversed. Mom was a certified angel and in this incident as with others, was treated outrageously and inhumanely.

For the most part the medtechs and aides were wonderful, but extremely frustrated that they had been pressured by the clinical manager and facility director to move on from one resident to another without providing the sufficient care needed.

Mom never used the emergency pull cord as she was too proud to do so. At one point I did find it necessary to pull the cord. A half hour went by before exiting out into the hall in an attempt to find an aide. I finally tracked one down at the other end of the hall, but she stated she wasn't working that hallway and promised that she would send an aide to mom's room.

Twenty minutes later or fifty minutes after initially pulling the emergency cord, an aide finally showed up. The aide has always been helpful in the past. She stated she had been stretched to her limits given the skeleton staff even though it was in the middle of a week day.

I again expressed my concern with both the clinical manager and the director and asked them if they were aware of the time lapse between when a resident pulls the emergency cord and when an aide actually shows up to the room. Their dual response was typically arrogant and totally dismissive.

In an attempt to keep complaints within Brookdale I sent multiple letters to the CEO, all ignored. The South East director was brought in, but she was ultimately as inept, uncaring and unresponsive as Brookdale Carrollwood management was.

Mom was denied her heart medication for 12 days. This would have gone on indefinitely, but our family questioned the staff when the medication was not being provided. They said the physician cancelled it. NOT SO! I filled a complaint with the Agency for Health Care Administration (AHCA), through the State of Florida. The investigators promptly penalized Brookdale, Carrollwood after substantiating our families claim. This October 2016 complaint can be viewed on the Florida AHCA website.

This was not an isolated incident. Denial of medications had happened in the past, but we as a family, had attempted to handle this gross negligence internally. I have multiple emails to and from the director regarding these and many other concerns. Unfortunately the same lackadaisical attitude continued throughout the 12 months mom was a resident.

Bottom line: You are your loved one's best advocate. I would NOT recommend Brookdale, Carrollwood. It was ultimately a tragic experience.

A Nice Experience Here For Us

We had a nice experience here at this community. The have a very good staff here, they did a good job caring for my mother and her needs. The community looks great, everything is very well maintained. Overall I knew my mother was being cared for well here. This is a community I would recommend.

A larger community!!

Brookdale Carrollwood has a lot of hallways and alcoves. It seemed slightly larger than what we were looking for. It did not seem as clean as the slightly smaller community we chose. The staff that we meet seemed nice and knowledgable.

I like the fact that it has 1 level to it. It seems like everyone socializes together.

Nice place, a few ways they could improve

We currently use Brookdale Carrollwood for daycare, and overall they do a good job. It is a nice looking place, and the staff are friendly and helpful. It is also somewhere we are considering moving into, although there are a few things I think they could work on. I think the community could be set up better for those with mobility issues, and I also think the prices are a bit too high.

they tried, but didn't work out

They tried to work with us. My father has alzeihmers. But there were a few needs that he had that they overlooked in the assessment (which in retrospect I feel should have been more thorough). I ended up having to get dad out of there and into a care facility that had more of a focus on memory care.

no room available and cost ...

no room available and cost was much higher

Mom's new life!

Emeritus at Carrollwood has exceeded my expectations. My family had a very difficult decision to make as to what ALF to move my mother to. She has lived in her own home for many years. After consulting with all her doctors about her failing memory and difficulty handling her affairs we concluded that it was time to move her. I investigated all the facilities in the area and concluded that Emeritus was the best place for my mother. The leadership, expertise and caring attitude that Kay, Kristie and Michelle displayed (in management) has made the move a wonderful transition for my mom. The staff could not be more caring. I can honestly say that they ALL go the extra mile to make the residents feel at home. The facility is beautiful, clean and inviting. Will and Daniel worked VERY hard to make my mom's room just what she wanted it to be. Since my mother moved is 3 weeks ago I have seen a positive change in her mood, energy and zest for life. She has new friends, activities, and LOVES the food. I am so grateful to Emeritus for making my mom's golden years a time where she can have a much better quality of life than living on her own.

Good for independent living

I’ll tell you what the problem is. They are very short staffed. There are people who have been there for years that get you to come there, but when you get there you find out that they are very short staffed and it’s just not what they make it out to be. So people just end up sitting in a room all day. Our loved one was only there for a very short time. They took twenty-five minutes to assist with the restroom.

David Virden

Local Representative

We appreciate your concern regarding the staffing of our community. We assure you that we have an appropriate amount of staff to ensure that each resident is given the highest quality care. We also have a Life Enrichment Director as a part of our family here at Carrollwood who plans many activities for our seniors to take part in; these activities, however, are not mandatory, and residents are free to do as they please throughout the day. We are concerned by the amount of time claimed to respond to assist with the restroom. We work diligently to respond as soon as possible to every call from our residents. We apologize that your loved one’s stay with us was brief, and invite you to contact our Ethics First program at [removed] if you have any further concerns.

There is a lack of cultural and religious variety.

There is a lack of cultural and religious variety. The food is okay. It’s new for me. There is a nice outside area is nice. There’s no view though. We chose it because it was conveniently located. We need to get some exercise options for my dad though.

We are extremely happy!! They are super clean and friendly.

We are extremely happy!! They are super clean and friendly. They have always been very quick to respond to any needs or concerns. When we were visiting, Kristy's professionalism was really appreciated, she was able to answer all of our questions. The community sold itself. Since I can't really see anything that needs to be improved or done better, if I am trying to find something and being super picky, they could check in with us with an email or a call, from time to time and let us know that she is adjusting well, and doing good. We are out of state and that would be reassuring.

Back Up Option

It was alright. I have thought about that as a back up option. The only reason I really didn't pick Emeritus is because I started getting negative feedback on them from a TV program.

Not What We Wanted

We knew that was going to be temporary, it was too expensive to stay and not enough privacy. I think that it was kind of difficult for her to get help sometimes and get attention when she needed to go to the bathroom. I don't understand why she couldn't have a bedside toilet when she was having such a hard time with incontinence. It really depends on what you are looking for, and we didn't understand that at the time. They do almost no rehabilitation, and that is really what she needed.

Very happy with facility ,meals and a...

Very happy with facility ,meals and activities. Wish they had guarantied resized beds.

Very nice for seniors that do not need much assistance

The Emeritus at Carrollwood is very nice. They have great food and a nice environment, but only fair communication with family members. They say they are the place of "no hidden fees" but there are plenty of non-disclosed costs, like $100 fee to set up cable, which there seems to be no reason for. Also, I did not think to ask because all the other facilities I saw offered Wi-Fi but the Emeritus has no Wi-Fi and there is no way to get it here. We were upset to not be contacted when our loved one received a new roommate and that there was no effort on the staff's part to make sure they'd be a good fit for one another. I've seen residents wait up to 20 minutes for assistance after pressing their call button. It is a large facility, there are 120 residents. If your loved one is in need of a high level of care I would be concerned about putting them at Emeritus. Smaller facilities could most likely care for and accommodate high care individuals better. They do have lots of activities for residents and they are working on starting a movie night there.

From the Office

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment every day.