Elmcroft of Jackson - Jackson, TN

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1 Bedroom


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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

Move to Elmcroft

Mom has done so much better since she moved in this past May. She appears happier, more animated and is walking independently. I would recommend Elmcroft memory care to anyone who has a loved one with dementia

Very friendly workers. [Removed] was awesome!!! The community was expensive for what was offered.

Nice surroundings

This is a very nice community, clean and bright and the staff did a nice job showing us around they took their time and they answered all our questions. There are a lot of different amenities offered here for the residents. I would recommend coming to one of their tours.

Megan Strothman

Local Representative

Thank you for your kind words! We are glad to hear you enjoyed your tour and had a pleasant experience.

Awful experience

We had an awful experience when my parents were here. Both of my parents were in the memory care unit and my father managed to walk out. The staff did not even know that he was missing until some found him in the parking lot 2 hours later and brought him back inside the building. I moved my parents out of this community.

Megan Strothman

Local Representative

We take these matters very seriously. Our mission is dedicated to enriching the lives of the people who live and work with us. Our staff is trained specifically to care for residents who are in the memory care unit. Please call our Ethics Hotline at [removed] to discuss this further. Again, we sincerely apologize.

Caring staff!

My loved one is having a nice stay at Elmcroft! The facility is very clean for the most part, and the staff are very good. They are sure to come when my loved one needs them, and they are very caring and helpful. I also like that this is a smaller facility, so my loved one can receives the care that she needs. If anything, the residents do not quite have the mental capacity for my loved one to interact with. Other than this, my loved one is having an excellent stay!

Megan Strothman

Local Representative

Thank you for the kind review! There is no greater honor than to be trusted with a very special member of your family.

Everything is going great!!

Everything is going great so far my uncle at this community, he seems to be really enjoying himself in his new living environment. He has been attending all of the meals in the dinning room as well as participating in the awesome activity program they have available for all of the residents. Overall we are pleased with how things are and my uncle seems to be happy.

Megan Strothman

Local Representative

Thank you for the kind words! We work very hard to create the best environment possible for our residents!

M mother's home

I like this community for my moms care. The staff are friendly and always caring to her needs. They have a calendar of good activities for her to stay active. They made the transfer to be very easy on her. The food is very appealing. I would recommend this community for good care and value for other families.

New resident status

My dad is a new resident at Heartland Village, still getting settled in. I'm impressed with the place so far; very nice place and the staff seems very nice & helpful.

Sadly this facility is very difficult to work with referrals and determinations for admission. I assisted a gentleman with transitioning to this facility and thought everything was done for transfer when they abruptly declined him and provided no reason on the day he was to admit! Many calls were placed to [name removed], [name removed] and the Regional direction [name removed] but calls were not returned. [removed]

They keep us updated, so their communication is really good.

They are really good at keeping us updated, so their communication is good. We aren't in the same area, but we are going to visit soon, so far we haven't had any complaints.

Caring & Compassionate Staff/Caregivers

The staff was wonderful! The nurses, caregivers and down to food service & maintenance were so caring, compassionate and truly seemed to care about my dad as an individual and also expressed concern for my well-being. Had a "bump in the road" after my dad passed that was administrative - refund not correct and had difficulty settling the issue. Had to go to corporate to straighten the problem out but all was solved to my satisfaction.

I really enjoyed my visit a...

I really enjoyed my visit at Elmcroft. My dad will be joining them on Friday the 28th. Thanks for your help.

From the Community

On I-40, half way between Graceland and the Grand Old Opry, Jackson is fast becoming one of the most popular destinations in west Tennessee. Home to the Diamond Jaxx, a farm team for the Seattle Mariners, Jackson boasts numerous area festivals and celebrations in an area rich in history and famous names of the past.

Elmcroft of Jackson is an assisted living and Alzheimer’s Care community offering accommodations for those who may require assistance in their daily living activities. It is staffed 24 hours a day with trained healthcare personnel and offers as much or as little care as a resident may want or need. In addition, Elmcroft of Jackson has a licensed Health Care Director on call 24 hours a day.

Elmcroft of Jackson features a full sprinkler system and each apartment is equipped with an emergency call system that may be used whenever the need arises. In addition, all exterior doors may be locked so that a secure environment can be maintained.