We are calling you now to better understand your needs.
find a better manager!!!!
I find it very funny that he finds an excuse to not help his employees. Its either he sits in his office complaining all day and gossips about one employee to another, or he is outside smoking every 20-30 mins. He also says he cannot help with male residenta because male residents dislike him also heing a male. And in events such as employees cant come in for their shift he rather work you two shifts so he dont come in or he decises to call the assistan manager, who by the way does a much more impressive job then he will ever do. I really suggest in the company replacing him because it was obvious he has no desire to work their to help residents and views them as just being a bother!!!!