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The Grand Rehabilitation and Nursing at Queens - Whitestone, NY
Whitestone, NY Nursing Homes communities
The Grand Rehabilitation and Nursing at Queens - Whitestone, NY has yet not published prices.
- 24-hour Emergency Call Response
- Short Term Rehab
- Wound Care / VAC
- Pain Management
- Post-Operative Care
- Recreational & Social Activities
- Occupational Therapy Available
- On-site physical therapy
- Complimentary Transportation
- Secure Memory Unit
- 24 hour care
- Free Nourishment Stations
- Free Wifi
- Pets Allowed
- Doctor on Call
- Medical Director on Staff
- Cable Included
- Arts and Crafts Programs
- Specializing in Alzheimer
- Wound Care Physician
- Activities Onsite
- IV/Infusion Therapies
- Speech Therapy
- Skilled Nursing
- Full Schedule of Trips, Events and Activities!
- Religious Services
- Respiratory Therapist
- Respite Available
- Hospice Available
Review of The Grand Rehabilitation and Nursing at Queens
I think they are one of the best rehabs that my loved one has been to. I admire the Grand Rehab. They do need more options with their food menu. The Grand is very nice and very professional. The uniforms are beautiful.
Naomi Landsberg
Local Representative
Review of The Grand Rehabilitation and Nursing at Queens
We have had no problems at all with The Grand. Everyone is friendly and my loved one actually really likes her therapy here. The nurses have been excellent!
Naomi Landsberg
Local Representative
Review of The Grand Rehabilitation and Nursing at Queens
I think the staff takes care of my father very well. The Speech Therapist, nutritionist, the nurses, and the aides have been great! Overall, I think it's been a really good experience and I'm pleased. I know that my father is being well cared for.
Naomi Landsberg
Local Representative
Review of The Grand Rehabilitation and Nursing at Queens
My loved one is improving since coming to The Grand. I have to say all the employees have been so kind, so sweet. It really has been so touching to see how they care for their patients. I would absolutely recommend the facility to a friend!
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The staff, especially the speech therapist, are amazing. They are friendly and accommodating. It is a nice place.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one was there last year and it was like coming home.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
Everything is neat, I like the atmosphere, it's like you're at home. The service is great. The therapy is going well and my loved one is making improvement. She said that the food is good but there are too many vegetables and not enough choices.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The staff has attended to all of my loved one's needs well.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
They are treating my loved one nicely and he is doing okay. He is getting therapy daily. They push him and he had an outstanding therapist.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The staff has been very attentive to whatever my loved one needs at any given time.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
Our stay with The Grand has been good. I know that my loved one is really happy with the rehab therapy he is getting. The staff that helps him have all been great.
Chelsey SJ
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Review of The Grand Rehabilitation and Nursing at Queens
We do like the therapy! The meals could use more variety.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The staff is very friendly and the place is very clean. Some of the nursing staff are excellent and some are slow to do what they have to do.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
We have been pretty satisfied with our stay this time around but I would like to mention that the stay four years ago was better in terms of the care. It has just been different this time around. The therapy services are good and I have seen progress in my loved one. They have done a great job with the cleaning and this includes throughout the building and the room she has been in as well.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The nurses that help are very good, but they're worked to the bone. They need more nurses and aides.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
My first impression was that they were ready to help. My mother said there was one aide that has been very good to her but the aides can always improve. The appearance is very good, and the exercise room is very clean, but they do a very poor job of cleaning the rooms.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The staff is the best. Some of the nursing staff is nice and some are just too busy. They can't handle all of the patients. They are doing a good job, but they need more staff.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one is really having a tough time there. She doesn't have an appetite and what she wants to eat, they don't have it available. She is having a hard time communicating with them and they rarely have a translator on call.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The social worker did her best to facilitate things. Nobody was discourteous but my mom's experience was not as great. I had to reach out all the time to get information.
Chelsey SJ
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
I feel like it's very in tune with the needs of the population they're dealing with. There's not a lot of restrictions and they make sure they're comfortable. The response time is less than a second when I or my mom need something. The three nurses that I dealt with have been thorough in their explanation, their research, and care. They're just genuine. Everybody I've seen walking around has been friendly and excellent. Food delivery has been less than excellent, however. It's super clean and it doesn't smell like a nursing home. They're always cleaning, the floor is always clean, and they change the bedding daily. Communication from the nurses has been outstanding!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The nursing care and communication were both good.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My dad is always informed. When I have had an issue, it is taken care of right away. I think they need more help, but I am very happy with the whole thing and so is he! Everybody is friendly and my dad's aide is excellent! It is very clean and it doesn't smell bad. There is always someone cleaning. He likes the meals but he just doesn't like the coffee. We had one meeting but I would like to know more than once every two weeks.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Our stay went well here!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The social worker is absolutely fabulous! I have a few issues with communication. Especially with the doctor because of paperwork. However, this is where the social worker did such a great job. My loved one does not like the meals.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Our experience has been fine and it seems to be very nice. We do not have any problems.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
Overall, our experience went well. All the staff at the front desk are welcoming. There were some staff members who were very good with my loved one. The majority of the nursing staff is phenomenal, some have chosen the wrong profession. Some of the people need more training. They are very vocal with the communication. Her main complaint is the food. She says that it's very bland and not very edible. I think everything is Kosher, so there are certain things they don't offer there.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
We have been there before and it is better this time. There is a new chef and the food is better. The therapy is excellent and that is why he is there. There is one aide who is a true gentleman and professional. He has a good work ethic.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The staff is meeting my loved one’s needs. My loved one is being taken care of and she is getting the physical therapy as she should. They are very friendly and very good with communication.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one is up and walking and has been making progress. They get her up and out of bed, they get her participating in things which we really like. For the most part, everyone is very friendly. When you need someone to come into the room they're a little slow. The only thing she did say is that she didn't think they were adhering to her restricted diet. They let me know they are monitoring her levels. It's very clean there and they are very good at communicating.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The therapists are very thorough and they pay tremendous attention to my mother. There are some staff members who really take their time and really make a difference for my mother. She has a very particular stomach and can't eat everything they bring her but they do try to find foods she can eat. They did the outside of the building and they probably should also renovate the inside. The director of rehab and her doctor, took time to explain to me what's going on with my mother. They are in constant communication with her and myself. That is very important to me and much appreciated that they're doing that, and doing it so well.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff has been good about staying in contact with me. My loved one says they're all really nice. I haven't heard any complaints other than food.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
From what I know, my loved one seems to be getting therapy every day and is happy with it. The nursing staff has done a pretty good job, from what I see when I have visited and they really are friendly. I have seen a few of the meals when I have visited and to me, they look pretty good. The communication is fine but we have to kind of dig at times to get information.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Everybody was nice and it was clean. The food wasn't bad but my loved one was complaining that she didn't really like the taste of the food. The social workers were very responsive.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
Everyone was friendly and very attentive to my loved one!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Everything is going well but it was hard at first. Now my mom is good. My mom is really happy with the therapy. She said, "They are really helpful, they take care of me." The nurses are good and everything is good now! One nurse is absolutely really good. He is really kind, like his body language and he is really helpful. My mom doesn't like the food.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They are doing very well. The aides are wonderful and so are the nurses. Also, the therapy department is terrific, that's one of the reasons we came back. The only thing that happens is sometimes with dietary, they don't always give you what you requested. The rooms are terribly, terribly small but anything that's spilled they clean up immediately.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The rehab is excellent. The therapists are phenomenal! The nursing care is improving but they're understaffed. It took a long time to see changes and improvements with the things that have not been good. The floors are clean but the garbage should be taken out more than it is. I speak to all of them, all the therapists, the social workers, and the nurses. They're great at communication!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The service wasn't what I had expected. The communication and the service is very poor. When my loved one first got there, I thought it would be much better than its wound up being. I expected her to get more therapy than she got. The staff doesn't get her out of bed or clean her up regularly. They do a good job when they do it, but I keep getting told that they're short-staffed and not everyone can get timely help. The facility is clean. I haven't noticed any bugs, or it being filthy. The only communication is when I call, and the questions I ask aren't answered properly. The only communication I get from them is about payments or money, nothing about changes in her care, behavior, or condition. When I do call, whoever I need to talk to is busy and I never get a callback. I finally stopped calling and just send a family member over to visit.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I would recommend The Grand. I have to tell you, 15 years ago, we used The Grand for my husband. We came back here because we had a good stay then. Nothing has really changed and we are overall pleased with them again. For the most part, they have all been friendly. I mean the nurses are not bad and there are more attentive but it varies. There is always room for improvement! It is pretty clean.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one was supposed to be walked every day, and she wasn't. As a result, her health deteriorated. The nurses were really hard to get a hold of.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
We love the Grand. My husband is like a celebrity there. This is not our first time here but we are very pleased. The nursing care is good and the staff is very, very friendly. They could do better with the meals and maybe change up the meals some.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff is super friendly and they talk to me all the time. Any little thing and they're calling me. I constantly see them cleaning every day. I've spoken to them about my loved one's meal plan and making changes to what he likes to eat, instead of what they had been giving him.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff was very friendly and attentive to my loved one.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff and nurses provided great care.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
Of all of the other places my brother has been to, the Grand has been the best. The staff is very friendly! I appreciate the time that one of the ladies spent with my brother. She is a very calm person and she speaks the same language. It is super clean and he eats all of his meals!
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
We are pleased with our experience here!
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The nursing care went very well.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
The rehab therapy services were excellent.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
A friend recommended it to me and it has been pretty good. My loved one loves the service and physical therapy, the only complaint she has had, is the food. I think she is doing great with the rehab therapy. The nurses are good overall but sometimes they are late with her medications. It's very clean. The rooms are clean and just walking around, it doesn't have that nursing home smell. I would say they are pretty good with communication.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Overall, it has been going well for my loved one but she’s having trouble getting what meals she's supposed to get.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
In general, it's been a good one. The place looks pretty well kept. They are great at communication and are very good about calling.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It is very clean! They are on top of the cleanliness. The engineers keep things running there, like the air conditioner and kitchen. They adjust your meals according to your condition. I barely see a nurse and the doctors need to communicate better. Overall, they are doing very well but my loved one is having problems getting a specific walker.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The communication is okay but it could be better. My mom would like some of the staff who speak her language to help communicate about my dad's care, but it seems like she has a difficult time getting the staff to do this. They are encouraging her more to seek her own translation services.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The speech pathologist, the social worker, and caseworker are very nice and friendly. I have not been able to speak to one doctor the entire duration my dad has been there. The speech pathologist called me yesterday and was very kind, and the caseworker has called me too. I made an appointment with the head nurse, who is very pleasant, and the doctor but neither showed up. I tried to make another appointment and nobody has helped me with that. They need to clean his room more. I went into my dad's room and there was food all over the floor.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The nursing care needs to improve. I have to constantly call because my loved one's medication is always administered two hours late.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It's a very good facility! They're always helpful! My brother seems to like the food! They communicate everything.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My father is happy, and that's honestly the only thing I care about. They've been wonderful to him! Most of the staff has been great. He doesn't complain and eats everything!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I like the place. Sometimes the food is not good. After I spoke to them about the meals not being good they seemed to be more on it. I don't think they have all the information, but I have only met with a few people.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Overall, it was good but it was hard to get a hold of the doctor.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It's hard to get information when you visit on weekends.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I think the place is immaculately clean. They all seem very nice. Compared to other places she's been in I just really like this place. My mother's been telling me that she has to wait a long time sometimes for someone to come and help her. I've seen the meals and they're gross. I don't think the communication has been so great.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They are very nice and they explain things. They could use more help. I do not have a problem with them at all. The rehab is good and he was there two years ago and that is why we picked it. All of the staff is good. The food could improve and they are working on that. I have not met with the doctor except the day he came there. If I ask the nurse, social worker or dietitian they all communicate well.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The place is nice but the facility itself is kind of small. The nursing care is good. The cleanliness is good.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The meals have been a struggle. The meals are never hot when they arrive. We were not given a lot of direction at all. I thought maybe we would be given an orientation but we were not throughout the stay.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Overall, it was a good experience!
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
They were able to provide my father with great care as far as his recovery. I would say they are understaffed at certain times. Overall they're pretty good across the board. It's a relatively clean facility. The beds are made every morning and the trash is taken out every day. They relay updates as soon as possible usually.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one was there last year and everyone was wonderful. My mom isn't complaining about the meals. I haven't heard much communication yet.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The people are nice but I am not getting info from the doctors. My brother is very happy with them. The place is nice and it is lovely and clean. I get transferred to different people and there is no one by phone after 5 pm. They are very nice to my brother. I would like to have another family member there. He likes it and that is important to us. Everyone is nice and polite when I go there.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Their rehab is great, the location and accessibility with public transportation is great, it's not as daunting as a larger facility. The nurses have unacceptable tones with patients. The admissions team has been responsive, have been good. They helped me even before she got there with who to talk to and how to navigate everything. It's not a resort, but there is a degree of warmth with how it presents itself. The meals are decent.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I am really impressed and my mother is very happy. They immediately started giving her therapy and it is incredible. Even on the first day, they immediately told me what was going on and have kept me informed. She says that the staff is very attentive, the nursing care is good and they keep up with the cleanliness. I told them the other day that my mother doesn't eat a specific food and they said: "Don't worry we will find something else for her."
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The services and the care were good and my loved one enjoyed the activities. The staff was nice and friendly, the meals looked really good and it was clean. The nurses were good but it took a long time to get what I asked for.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It is beautiful! When I ask for information, they tell me.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The Grand has been fantastic for my Aunt! So far I have been impressed with everything including the therapy team. The nurses have been excellent and I met with the RN supervisor while I was visiting and she was outstanding. Even my aunt says they are all friendly so that means they are very good because she can be hard to please. It is extremely clean. I just had a meeting with the staff and it was really good and they have been extra good at communication. They really care about the patients as well as doing a good job making sure the family is in the loop. It has been great. Of course, she has complained because they are making her work hard and given her condition this can be challenging for her but I think they are doing a great job. She does not like the food but she is on a diet restriction.
Naomi Landsberg
Local Representative
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one is getting good care and the staff is looking after him. He is getting good meals and the nurses have been keeping me up to date. Oh, it's clean and I have no complaints.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I think it's a great place but my loved one doesn't like the food most of the time.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Everything mostly went well but my loved one did not like the food at all so I had to bring him food.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It went well!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They have nice, healthy and good meal portions!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
So far the care is pretty good for my loved one. The staff are on hand and that has been excellent. They have been communicative. He is on a restricted diet but he seems to be eating okay and he will not complain about anything.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The nurses are excellent! They are lovely, very nice, friendly, and take care of my loved one. He has his favorites and raves about them! The place is clean and they call me and set up his appointments. The only thing is that he does not like the meals and sometimes his call light goes on and it can stay on for hours before they come.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff is very friendly!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff are pretty good and are on the ball. They try and help get my loved one to eat.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My mom is there for the therapy and we are satisfied. I love the patio and they are pretty clean.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Overall, everything was good!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I have no complaints about the therapy services! The communication is okay. The social worker called me but I had to call her back several times before I got her and I think the staff could communicate the plan more with my loved one and to me. She is also unhappy with the food.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff and nursing care were good and they were friendly. The communication was okay but I had to go to the desk to find things out. We made some dietary requests and they were not met.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one said that the therapy is pretty good and we have seen improvement. The girl that is in charge of the therapy is very nice and the staff is friendly. When I am there they are very nice and they answer my questions. Some of the staff are okay and when I ask them for something they are very good but there are a lot of times she has to wait for help to the bathroom. The nurses are nice but she said there is one nurse who is not so nice.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one said the rehab is great and she gets this daily. The staff is helpful and there are some that are great but some of them lack empathy. The communication is fine but sometimes it takes forever to get a response. The nursing care is okay but it depends on the staff.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It has been a wonderful experience for my loved one. I appreciate that this facility offers a kosher diet because there are not many in the area that do this for people that would like to keep to their faith even while at a rehabilitation. It is neat and clean. I have not had a chance to talk to the nurses but some of them have attitudes. At this point, she thinks the food is tasteless.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My sister in law likes it here, she feels comfortable and knows the people. The building looks nice and the outside space is nice too. The nurses are good and most of the help is good but some are not so good. She has not had too much therapy but they are helpful and they try to get her to do things. It is a small building but it is clean. She is complaining about the food but that is because she is not feeling well because the other times she has not complained. The communication is not so easy at times.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I'm very pleased, and I have recommended them. They always greet me. They remember who I am and talk to me whenever they see me! I met everyone on the first day, and they explained everything.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I feel very strongly about this place, and they took great care of me. I like the food a lot. They explained everything.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They are taking very good care of my loved one.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It is really good. The doctor is nice. The very first day they had a wheelchair for her. They are doing everything they can. They are very nice and very caring. From the supervisor and everyone else on down, I am happy with. It is pretty clean. The doctor is very good and the nurses are good and explain things. They even have guest meals!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
So far it is good. The place is nice and clean. It does not look or smell like a nursing home. The people are nice. They try their best but she is not cooperating. I do not have much interaction with the nurses but the aides are really good. The front desk and the social worker try to help and they try their best.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The facility is very clean! My mother has complained a little bit about the meals. It is not liked a home cooked meal but they are edible. The communication has been very good!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The communication was good. The staff is very friendly. I notice that some of the rooms, the tiles are coming out and they seem to be in disrepair. She is telling me that food is very bland.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The rehab is actually my loved one's favorite part about the Grand. She really believes in the rehab strength overall. My mom has no complaints about the cleanliness. She went to the Grand because it offers kosher food. It's been really hard to get information from them about her treatment and what's going on. I have reached out, and they have not connected me with any doctors. I have only been able to contact nurses. So communication has been really difficult.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I would say overall she is doing alright there. I believe they are friendly. I did speak with her and she mentioned that it has been tough getting information especially when it comes to her discharge plan. Also, she mentioned that at times getting help can be a problem. The meals that have been served so far have been cold.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My dad does not have a problem with the therapy. We have to go out of our way to look for someone to get an update. The facility is very outdated and there is always a smell.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
There is a rotation of staff and the quality is not always consistent. The physical therapy is excellent. I spoke with a supervisor on the weekend because it started out very rocky. The nursing assistant is absolutely amazing. The way the meals are served is poor.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The therapy is great and the nurses are awesome! I am not too happy with my loved ones stay here. The meals are terrible and no one has tried to call me with any updates.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I did my research before sending my father here and we are very happy with the choice! This was one of the top two places I found online for him. I inquired for a lot of information before sending my father here and so far it has turned out how I hoped it would! The nurses are excellent. There is one nurse who has been very compassionate, hard working, and is just a nice person.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My wife is very satisfied there - I actually just got off the phone with her and she sounded in such good spirits! Everything is great so far! There have been three nurses that have been especially very good. The meals have been very good and I can even say so myself, I had one. I for sure would recommend the facility! Their communication is very fast whenever we ask for anything.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I'd recommend The Grand overall. Some of the staff members have an attitude, mainly the night shift. One or two of the nurses and staff members are great the majority are just okay. The second floor should have more nurses when people call. There should be someone there to answer the phone at all times. She hates the meals. It's the taste, the variety you name it she just doesn't like it.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one is happy and is treated nicely. She tells me this all of the time! She tells me they have her moving a lot and doing the stairs in therapy. She is better than when she went in. The nurses are phenomenal and they are so nice. The cleanliness is 5+ stars. One of the aides is very, very sweet. She is very patient with her. We are not there all of the time, but when I am there they update me. I can talk to the social worker about anything.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
You guys are awesome and everyone is wonderful! The staff are all absolutely friendly, by all means. They keep everyone and everything clean.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I'd recommend The Grand at Queens!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They have been very accommodating. They should have better choices for meals though. The taste hasn't been good for her. She likes the hot tea.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It's nice. It's very good. The nursing care is good. You may have to wait a little bit sometimes, but you can't blame the aides. It's very clean. And the clothing they use is very clean. The Supervisor of the kitchen and the dietitian are great, they will substitute something that my wife doesn't like. They always replace something if she doesn't like it. The communication is good. You ask and they are right there to answer.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The rehab therapy and nurses are very good!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
From what he has said, it seems to pretty good. They are all very nice. He seems pretty satisfied. The room is a little small for four people. It's a little bit crowded.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I was not very happy with the experience.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My mom is not eating meat and they were not taking her orders. They need more vegetarian options. My mom likes the therapy and the administration was great. Some of the staff told her that the doctor was not available. One of the nurses was great with my mom. But in the cafe there was plastic bottles under the tables and the utensil area was scattered. A lot of stuff was old. My mom's bed was broken, just a lot of maintenance issues.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They have been wonderful. The rehab and nurses are very good. I think they could do a better job with being diet friendly. I think the social services could communicate a little more often. But they always answer our questions.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Everybody looks happy. My dad is happy with the therapy. They change him every evening. They keep up with clean night gown right before he goes to bed. Thank you very much to everyone who has been so nice to him. Everything is fine, except my dad was getting leg massages at this hospital and I really wish there was a way it could be done at the facility. I wish the doc had explained why he doesn't have the massage. The food is good.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They have very good therapist. I would give it a 10! The therapists from physical therapy and occupational therapy were great. The nurses were wonderful. The aides were good and it was very clean. Every day it was mopped and swept.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The nurses are great!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Oh my gosh, the first night my mom came in they had oven fried chicken. It smelled delicious! I was like, are you kidding me! I was pleased with how the facility looked and with how my mother looked. They showed genuine concern. I feel comfortable with my mom there. The staff have very informative and helpful. They have been really good. It seems pretty nice. Also, they care about what the patients say. My mom asked for fresh food, and we got it immediately! It was quicker than room service. They keep me in the loop on everything that is happening. They are great when it comes to responding. I have experience with nursing homes. I walked in here, and did not know what to expect. It did not smell and it was clean!
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The people there are nice, but like any situation they could use more staff. They are all nice, especially the therapist and the nurses. I ask questions and they help me out. I find it odd that my father is on 1st floor, but we have to go to the lobby to use the visitor bathroom. I think there should be a bathroom on each floor.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Overall I'd recommend The Grand. I thought the hospital she was in before had better food.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
I would definitely recommend the facility. To me, everything is going okay for my brother at the facility. The therapy services are excellent, the nurses are very good and the staff is very friendly. Our only concern up until this point is with the meals. They are very good but my brother cannot eat some of the things that are being served.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They are doing the best they can. They are friendly. Mom doesn't speak their language, but I see the people working hard over there. Most of the time I bring food to her though.
Naomi Landsberg
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Appreciation
When my sister first came to the grand I thought oh no way but I am so amazed at the work and dedication and attention the nurses and aides provide to their residents. My sister is washed every day and changed and fed and taken to therapy everyday!! I am there every day and when I leave I know she is taken care of. They are truly a team...I know it is not an easy job at all and I am grateful and appreciate every one of them.
Naomi Landsberg
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Review of The Grand at Queens
It's good. The staff are very polite and very friendly. It is very clean. The food is very good - a 10 out of 5!
Naomi Landsberg
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Review of The Grand at Queens
My loved one is in the therapy and she said she is treated very well. It was hard to reach her the first weekend she was there. She is comfortable. The nursing care is very good. She says they are very friendly. She says it is very clean. She is eating well. They are nice but it is hard to get through by phone and getting a straight answer. Everyone has been very nice when I can talk with them and I would like more definitive answers.
Naomi Landsberg
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Review of The Grand at Queens
Everything is great. They call me often from the facility. I really need the facility to push a better meal plan with her though. If they could improve this everything would be perfect.
Naomi Landsberg
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Review of The Grand at Queens
Everything is great and I'd recommend The Grand. The food choices need to be better, more healthy snacks.
Naomi Landsberg
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Review of The Grand at Queens
Rehab is good and my mom is improving. The social workers communicated well. However I do not like the place. They are not doing a good job. My mom does not like the food or dining area either.
Naomi Landsberg
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Review of The Grand at Queens
It is excellent. The people are helpful and they have a nice garden. My loved one liked the nurses and they are very good. I talk with them every day. He said it is good. It is very clean.
Naomi Landsberg
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Review of The Grand at Queens
It was very nicely decorated, and very clean, with no odors. The PT therapist told me what would go on.
Naomi Landsberg
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Review of The Grand at Queens
The service is extraordinary. The nurses have been wonderful. The bedding is clean and lovely. The floors are clean. They all communicate well. The DON and social worker are also very impressive. The food is not that great though.
Naomi Landsberg
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Review of The Grand at Queens
My mom's nurses that have been on her floor have been responding to her needs and she is having a good time there. My mom is very critical so to say that, that means they are good. She says she is happy with the therapy too. The staff are definitely friendly. She has no complaints about the meals either.
Naomi Landsberg
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Review of The Grand at Queens
It was clean and they are very helpful with financial matters and getting my loved one's hair done. They inform me. The financial department communicates well. The woman in the insurance department has been great. I spoke with a male nurse about her care. There is no odor. Everything is sparkling clean there.
Naomi Landsberg
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Review of The Grand at Queens
They have been extremely communicative and they have been really good with things over the phone and that is helpful since I live 2 hours away. They seem to have a great deal of patience and pleasant with a smile on their face. It's very clean. My loved one says the food is okay. I thought it looked good.
Naomi Landsberg
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Review of The Grand at Queens
The therapy is good. I am pleased with it. The food is good and better than the hospital. The staff are on top of communication with us. It did take a little longer to get help from the nurses. The staff are always cleaning.
Naomi Landsberg
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Review of The Grand at Queens
I believe that everybody is very helpful and everything is going very smooth there. The rehab is excellent. I like the PT person and the social worker. Their communication is very good. It is very clean and nice.
Naomi Landsberg
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Review of The Grand at Queens
Everything has been fine. The meals are all good.
Naomi Landsberg
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Review of The Grand at Queens
The head nurse seemed to have taken care of our issue with answering the call lights, so we hope this improves from here. I feel as though in my loved one's unit, often times, the nursing staff is rather overworked underpaid and underappreciated. In my opinion, the nurses tend to not be as friendly, not as patient.
Naomi Landsberg
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Review of The Grand at Queens
The staff were friendly. I would only recommend it to someone who is not going down hill and really sick. They came every day and ask my loved one what he wanted to eat and I do not think there was a good communication because he was given food that he did not want. They should have known his condition. I am still wondering if blood work was done on him while he was there.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They have a caring staff. The nurses are kind. He's very happy with physical therapy. Everyone smiles and he's very happy with them all. Communication is very good, and they're receptive.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It's very good. The food is not so good. The staff is wonderful. The staff care is very good. The nursing staff is wonderful. The bathroom needs more attention.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I think everyone is friendly and helpful. They are still helpful with my questions. So far so good. I spoke with the guy in therapy and he is good. I like the night nurse and one of the nurses who works during the day. It seems clean to me. He says the meals are not so good.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They take very good care of my loved. He is on the 2nd floor and so far all the nurses and aides have been very good with him. They are very good and accommodating. They are very friendly and explain everything and respond to questions and are fast and are knowledgeable. It's immaculate and nice the minute you walk in. He has said that it the food is very tasty. They communicate very well.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They are clean here. The food is not so great but most places don't have good food. Communication is very good. My husband has a whole bunch of complaints though. Everyone is very helpful. The staff are very friendly. He likes his therapist. I don't think he would rate the nursing care highly. He presses the bell for them to take him to the bathroom and they don't come quickly.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The service has been better. The ratio of patients to nurses and activities for them to do are good. They were going to come to his room to do it but he got sick and had to go back to the hospital. I do like that they were coming to his room. The staff care is pretty good. They have games and bingo and things. They've been very engaging with the residents. It's very clean. They constantly call me, every day and I appreciate that.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It is good. I like the therapy. I appreciate the staff there. It is clean and so is the bathroom. They communicate with me well. The food is fine. They do not have Ensure.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They are treating my father very well and our family is happy. The nurses are very attentive. It's very clean. He has not complained about the meals. It was not clearly communicated about some of his needs and there was a mix up but we straightened it out.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The nurses are very cooperative. Ask and they do. They treat them good. His nurse is very good with him. It's not the food he's used to. Communication is very good. The finance, she's very good. The therapist is excellent in evaluation, and very professional.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
Short-term. They are friendly and it is clean. My wife is happy. The person in charge is encouraging. They help with her wound. They check on her and help her. She is very happy with the therapy. Everyone is very friendly and greet me when I go there. From the guest bathroom and they work hard to keep it clean. They have a great attitude. She is very happy. They offer me food as a guest. They offer to bring another chair to her room. The whole staff is very nice.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It's been great so far. I appreciate the attention they have given him. I have no complaints.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The short time my dad has been there are very helpful and they are all very nice. I have been impressed by the staff. I do not know. I like the nurse. The floors were very clean and the common room was well maintained. The one bathroom was a little unkept in the lobby. He was satisfied with the amount of food. He enjoyed most of the meals. They are helpful and if I ask a question about his care they get back to me.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The therapy is pretty good. They provide more than adequate care.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I love the social worker. The first few days, it was all wonderful. When I speak to the nurses, they're wonderful but I'm not at nurses' station quite often enough to reach them. I call up to three times a day to see how he's doing and can’t reach anyone at a nurse station. But maybe that's good because they're probably with the patients but it'd be nice to reach them to see how he's doing and get their perspective since I have to take his word for it. I'd say the food is good!
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
Rehab seems to be very good and she is doing what she should. They are very pleasant and helpful. The staff are very nice and very good and I'm very happy with them. Sometimes it takes time after ringing the bell for someone to come. My loved one can't go to the bathroom by herself. She is happy with the nursing care. She hates the food but loves the ice cream.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The people are nice, the facility is okay. The people make it! It's going good with the nursing care. The meals are good. Communication has been good.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The service is slow. Overall it's good. The staff care is good. Sometimes we have to call for them to clean, because they are short-staffed and busy. Also my loved one can't speak English and a translator is not available all the time there.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
Sometimes my mother has her ups and downs. She restarted the therapy and it was awesome at first and then gave up and now she is doing this again. Sometimes the staff listens to her and sometimes they do not listen to her. I like one of the nurses and he is wonderful with my mother. He called me when they took her to the hospital. They do a great job with cleanliness. I am not too crazy about the doctor she has but otherwise everything is great.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It is okay. Everybody is nice. The food is good and she likes it.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
Everyone is really nice. They are doing a very good job, nice staff and run nice. They are very very good. The nurses are good, and they change my sister often. Staff are wonderful and try to help you. They keep the place clean, there is no "nursing home" smell and always cleaning. She does not like it and arrives ice cold.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I am there all the time. I do most of his care while I am there. The therapy services at this facility are excellent!. He did have ants in his room. The meals are horrible at the facility. He refuses to eat the food so I have brought him food to the facility for the past 9 days.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It's been a spotty few weeks. One of the nurses stands out. The first few days there were no diet restrictions in order.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The place is clean. Most staff are very friendly, but some are not as friendly as should be. They did not label her clothes and let me know. They do not look up or make eye contact. Up in the air right now. Not too thrilled over the care yet.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
She enjoys therapy and gets it twice a day. But overall she hates it there. She has to go to the doctor and pay to go there. You ring the bell and it takes long time to get them to take her to the bathroom. She fell out of bed twice. The food is awful and so terrible she cannot eat it and she is losing weight.
Naomi Landsberg
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Great for Rehab!
When my mom first entered the Rehab Section of The Grand I wasn't that impressed, since the facility wasn't new and looked like it needed a renovation. However, after several days passed I started to change my opinion. We did have some issues the first week, but they were straightened out after a meeting. The nurses, aides and staff in general were genuinely caring. I must say that the physical therapy staff were excellent and did a great job working to strengthen mom. Above all, our case worker, [name removed], was wonderful. She was always available, efficient, returned calls, kept us informed and really cared. The worst thing I could say is that the inside could use an updating and the food could have been better. All in all, when mom went home (after about 2 months), she was actually sad to leave everyone.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I am grateful for the help. My mom is getting PT and it is good. My mom does not speak English and there is always someone to help her. The people are excellent and I watch the therapy sessions and I appreciate it. She is walking slowly and she is improving. The nurses are all good. Most of the staff are friendly. The cleanliness is good. They clean my mom's room. Whenever I need some information or help, they always recommend someone I can speak with. Most of the time we bring food for her but the food is not that great for my mom.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The Grand is a great rehab.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
We love this place and my loved one goes back there because it is the only place he will go. The PT staff are awesome. This place is kept very nice and clean. The food is not good in any of these places and it is kosher cooking. They call me all of the time with information. I like the first floor staff especially.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They gave good care.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It is comfortable, and feels like more of a vacation facility than rehab! The rehab is great, they work with my loved one more than others places in the past. A few of my family members have gone here, it's good. The nurses answer my questions, they are real good. The food is good too. They have called, send texts, and got my comments. They communicate more than others in past. It is not new but it's clean.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The staff are very nice, friendly, and attentive. It was perfectly clean. The meals are okay, no complaints.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It's in a good area, it's clean, and looks good. They do pretty good.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They do everything right and they call me. My loved one is happy there. The rehab therapy is great. The staff are very nice. They are always friendly and upbeat. I've never seen a problem with cleanliness. She likes the meals. They provide balloons on her birthday too!
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I'd recommend The Grand at Queens.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I like the service and staff.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
It seems to be fine. He always complains and that is normal. The nursing care is fine. The staff seem to be okay. Daytime aides are better than night time aides. They are very good at being friendly. It is clean. He says the food is okay. Communication is good. So far it is fine and I contact them constantly.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
My loved one has been there before. The staff are very nice. The nursing care is pretty good. It is very clean. She is happy with the meals.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
Overall I'd recommend the care here, though the staff move a little slow. The meals are bland.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The rehab services are very good. The room is clean. The food is terrible.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The rehab looks very good. The speech person was very helpful. The room is very clean. In general when you ask the people that work there to do things, they tell you they will be back and they never come back. This happens over and over. We waited 25 minutes and needed help. The staff say hello but when I go up to the desk, they seem like they do not want to help.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I'm very pleased with the therapy. I'm happy with that. There's a few things that have issues. They did not knock before entering the room and entered the room when someone was changing. There was a miscommunication about taking my loved one out with a day pass and there was a delayed discharge. They sent me looking around for proper contacts to get things done such as paperwork. Meetings should be more frequent to accommodate guests that are ready to go.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
At first she was not happy and now she is happy. Some of the people are very nice and some are not. They are busy and just say hi and how are you doing and they walk out. Some staff are very nice and are good to her. They are pretty good with calling me but the doctor there did not call me yet.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I feel they take good care of my loved one and his needs. The meals are excellent, and he loves the food. We are happy with upkeep there, with no complaints. I am very pleased with how they keep the environment clean. Anything I ask has been done. They have accommodated him in therapy. There are no problems with the staff or the social worker. The communication is fine, and if there is anything wrong, they let us know and keep us informed.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
All of the services are good, the nurses are professional, and the wound care is very good. We like one nurse especially. The facility is very clean. The meals are good. There were a couple of times the food was not what he ordered, but they correct things. The communication is excellent, especially with the nursing staff.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The facility is very nice and clean. They have a nice staff with great personalities. My father is doing a lot better with rehab therapy. He is used to different Italian food. They call me all of the time and also communicate with my wife.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The facility is great. The rehab is the best. The staff are very nice. The nurses do not tell me much because of the privacy act. The food looks good, and it has gotten better. They call me every night about his condition.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I enjoy the place. I believe they are treating the patients as well as they can. They do not have enough resources to be excellent. The nursing care is terrific. The therapists push my father to the point that he cannot do the therapy, and they know when he is not feeling well. My loved one is not liking the kosher food. It is expected that he may not get what he wants. I have yet to have any feedback given to me by the facility. They do not call me with updates unless I call them. I would like an overall outlook from when he came in to when he would be leaving for the care and medicine. I would also like an overall plan for getting him home as soon as possible.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The staff work very hard and are friendly and upbeat. On the whole, they are very good and attentive. The nurses are good, and I cannot complain. Sometimes, they do not have enough staff. The cleanliness is very good. They keep my loved one clean. The meals depend upon the day. They are nutritious, and that is where it ends. I find him eating very little, but he does that at home too. Outside of the diet, the food is pretty good.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The rehab therapy was pretty good. The nurses were pretty good. I liked the housekeepers. The bathrooms were not that clean, but for the most part, the facility was clean. I could not rest, and it was noisy. The food was not the best. I had a hard time getting information on my progress and exit date. The doctors did not check on my injuries. Maybe once, someone came and hardly looked at my injury and asked me questions. They only did this after I pushed for it with the social worker and therapists.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The facility is not perfect. He has not complained about the nursing care. Some of the nurses and aides ignore him. One of the aides was not helpful. The food is somewhat mediocre. When one of the staff members came yesterday, she asked about his condition. I thought it odd that she didn't know his condition.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
I would recommend The Grand Rehabilitation and Nursing at Queens.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
They were great at keeping me informed.
Naomi Landsberg
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Review of The Grand Rehabilitation & Nursing at Queens
The nurses and doctor were very nice. Some of the aides were nice, and some were not. The meals looked good, but I was not there long enough for the meals. When he first went there, it was not bad, and when I came there the next day, his condition had worsened. They moved him to the second floor, and that was horrible. I was not happy with that. He was there a half a day, and all I heard was screaming. He had no pillow case on his pillow.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The nursing and staff have been very helpful and concerned. The facility is very clean. The meals look good. They have been good about keeping me informed.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The place is clean and everybody is nice. They started the therapy. The social worker is phenomenal and on top of things. I like the social worker. My loved one is not complaining.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They take good care of my loved one. It is very clean. She is on a feeding tube but she did get what she wanted when she did eat. The communication is very good. She has a few staff that she really likes. She likes two of the nurses very much.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They seem to be efficient and knowledgeable and caring. They take an interest in their clients and she is not treated like a number. She just started therapy and it is the right amount of time and exercises. I do not have anything negative to say about meals. She is particular and she says the meals are good. They do prepare the food with care. Also, it is kosher.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
It is very clean and everyone is pretty nice. I like one of the nurses who was very helpful. She gave my mother her medication at the right time.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My loved one thinks the rehab is very good. The nursing care has been good. They are taking care of things but they are a little slow. It's very clean. There have some problems with getting his food straightened out and they are working on this. He needs to be on a special diet. There is a wide range of food he does not want.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
They are spot on with the staff and they call me if needed. I cannot complain about the staff members! My loved one has been there before. I wish they would update the facility, though. It is dated. The four beds sharing one bathroom I am not crazy about but they keep it clean. My mom is eating the food. I like many of the staff members. They followed through with my questions and were very good.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My father is at the facility and it is overall going well. I haven't seen it personally but they are working with him twice a day and he is making great progress. There is room for improvement here on keeping me informed about his care.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
My mother likes the place and everyone is nice. The dining is excellent and she loves the food. It has a nice variety. It looks and smells delicious. She likes one of the staff in particular. She is very vibrant and helpful. Very genuine. My daughter thinks my mother should be up more and she talked with them about it. They keep my mother in a diaper all day, and I do not know if this is a good thing. She may be uncomfortable in her clothes.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
Most of the staff were good. They are doing the best they can and my loved one is happy to be there. The nurses are lovely when you call. I was a little disappointed with some of the nurses. They were there to collect a paycheck. He does not feel like they are interested in him. He is not a very social man. The cleanliness was pretty good. He said most of the meals are good.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
There is a lack of communication half of the time. I would recommend The Grand at Queens overall, though.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The staff and nurses were good. My loved one doesn't like the food. When we arrived at the facility it wasn't as clean as it should have been.
Naomi Landsberg
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Review of The Grand Rehabilitation and Nursing at Queens
The only positive thing is the therapy. That is the only reason I am not taking him out of there. There is one aide or nurse that I like. The experience is horrible. They have him sitting unchanged for hours. I asked to change him and they took 3 hours before they changed him. His phone charger disappeared. There is no administrative person available. The wheelchair is broken. They said they fixed it and it is not. Some nurses are good and some are not good. At times they are very friendly though. He hardly eats because the food is awful.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
My loved one seems happy there and is getting proper service. The rehab is good. She is satisfied with the meals. They have been good about being in touch with us.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The rooms look good and the staff is very helpful. The PT is excellent. It is clean. The only drawback is the baskets for the used clothing are piled up in the corner. The rooms are fine, but could be modernized. Meals are good.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The service is very good. They are very attentive. The place is nice and clean. The medical staff works well with us and the food is good.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
Everything is as we expected! It is clean. We like the physical therapist.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The therapists are very good. My loved one is not doing well, but they are trying their best to help her to walk again. It is very clean. I spoke with the social worker and they gave me a general idea of what is going on with my loved one and they are pretty good about keeping me informed.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
I think everything was fine. It can take a while to get help to go to the bathroom, but it has been fine there otherwise. It is very clean. The doctor and nurses have never spoken to us about my mom's care. We have to seek them out for updates.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The therapy is good. My loved one has a good relationship with the nurses. It could be cleaner. The meals could be more culturally diverse. They should offer a wider selection.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
My loved one seems to be doing fine there. He has not complained about anything.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The place is very clean. The rehab department is pretty great. They got my loved one walking again. The meals should probably be more basic and bland, like a roasted chicken without a gazillion seasonings and a baked potato. Someone always made sure to let me know that they did a test, things like that.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
My mom likes it. She said the staff is good. She likes the meals.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The rehab therapy is good. Some of the staff care is lacking. My mom fell in her room. She tried to call the nurse and nobody came. She yelled, and no one heard.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
Therapy is excellent. The doctor is excellent. I'm very pleased with them. The nurses and aides are nice. As far as the facility, they have one guest bathroom, on the lobby level. There's always somebody in there, and it's all they have. They should have at least two guest toilets and sinks on each floor. I'm using the one patients use. Parking is terrible. It's in a little dead-end street. They should at least have a shuttle service, and they did, but they lost the driver. As far as the people, they could use more nurses there. People are calling, and they need someone to help them and you can't always find a nurse or an aide. The food is pretty okay. The dietary staff is really on it. When I had an issue about something, they came right up and worked with me to make a menu for my husband. The food is healthy. It's done very well. If you're over there during the dinner hour and you're a relative, they'll give you a tray for yourself. The toilets in the rooms could be cleaner, and they're not even a private toilet for each room.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The nurses are okay and the staff is fine, but they are bad at keeping me informed. I am concerned with trying to reach the social worker. I have not gotten a call back for four days now.
Naomi Landsberg
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Review of Grand Rehabilitation And Nursing
The rehab therapy is very good. Some of the nurses are great and some are not so great. My loved one was misdiagnosed and isn't doing so well.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing
The food is extremely salty, and my loved one isn't supposed to have much salt. It makes it inedible, and I have had to bring her food in. She has been left in her wheelchair for hours at a time, which hurts her, with no one to help her into her bed. When we are there to visit, the staff seem to be nice, but my loved one claims that they are not so nice when we are gone.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
It's clean, the nursing staff is attentive and responsive, and the quality of care is good. My father is getting exactly what he needs. The social worker is great and the nursing staff is helpful. They handled his care beautifully. I don't have a single complaint and if I did, they would hear about it. For him, the meals are fine. He needs to be fed and they've been doing that. The people in the kitchen have always been nice and friendly. The cleanliness is very good. I reach out a lot and when they need to reach out to me, they do.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
The therapists and everybody have been very nice. My dad doesn't like the food, though.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
The staff, cleanliness, and consideration for patients are all well above average. The meals are prepared very well. I'm not quite sure when she gets her therapy. Other than that, I'm pretty well-informed.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
I get assistance when I need it. If anything happens again I will come here to recover! The rehab therapy is wonderful. The nurses and all the staff are very helpful. They are very friendly and say good morning and how are you.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
I like the fact that the place is very clean. I like that they're friendly and that there are lots of activities and things to stimulate patients. I find them all very friendly. They always say hello. Everyone has a smile. It's very clean. It's not home cooking, but there's a big selection of food. They're busy, so it's hard to keep me very informed. When I'm here, the nurses tell me if she ate and such. This is my mother's second time here. I asked them for a bed here because I was impressed last time. The therapists got her up and moving, and I didn't think it was possible.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
She was there three times. I like all of the staff on the first floor are all beautiful and very nice people. The bathrooms are always clean. They should make sure the garbage cans aren't overflowing and mop the floors. I take the trash out myself. My mother does not always like the meals. I bring food from the outside. They are quick to call me, they do not hesitate to call me. Every little thing that happens with my mother, they let me know and I appreciate that.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
The communication is good. They are pretty clean. They are very good about keeping me informed, they call me all of the time and call about different medicine and changes. The meals are pretty bad, though.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
Overall, they were okay. The staff care was good. My mom needed something and they did not bring it to her, so I brought it myself. She did not care for the meals. There was a little mix up with the communication to keep me informed, but then later they did better.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
A couple of the nurses and the rehab therapists are especially great, and the staff is unbelievably nice! Overall the food needs to be squared away better. I would like more salt and pepper in general.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
I did not hear any complaints from my husband. Everybody seems to be very pleasant. They staff seem to be happy working together. The therapists are very conscientious. He had a problem walking and they helped him to get walking. He is walking now! The staff is very pleasant. They chat and say hello. They are willing to help and they're friendly. They try to keep the place clean. My husband loves the meals. It would be nice to receive more feedback about my husband. They usually say talk to the doctor for information.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
The rehab therapy and staff care are all good. It is not very clean though.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
I appreciated them taking care of my mother.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
It is very clean and they take care of the facility. The aides are good but the nurses sometimes are a little less than to be desired. It's very clean. As far as keeping me informed, it's so-so.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
The communication is good and the concern from the staff is good. On the medical level with doctors and physical therapy, I would like more contact. My family members say the rehab therapy is very good.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
There are two nurses in particular that I really like their care. Also one of the night nurses I like. The director of nursing has been very helpful. The speech pathologist is good. The staff is very friendly. It's improved since my father was there 4 months ago, when there was a huge inconsistency of care and call bells were not answered. Sometimes he was missing food on his tray.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
There was a transportation problem. So far so good with rehab therapy. My mother said her food is always cold and asks them to reheat it. I ask questions and they answer me, so the communication is good.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
My mother hasn't had any complaints about therapy. Medical-wise, we're having a lot of problems. I have to keep telling them about how she needs something else. Are they nice? Yes. But they're not very thorough. Communication is a problem. They told me a podiatrist was coming, they directed me to the head nurse, and the nurse told me the podiatrist is just someone who cuts the nails, so I had to make an appointment with a regular doctor. They do not come quickly when called. They're a little lazy.
Naomi Landsberg
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Review of The Grand Rehabilitation And Nursing At Queens
The staff care was really good and the nurses were great. Many staff there are phenomenal staff, 9 out of 10. They call me and my brother and tell us what is going on and what she needs. But they do not seem to have enough staff, or blankets. She tried to go to the bathroom and no one came and she almost fell with trying to go by herself. They are moving as fast as they can, but they are short staffed. Something changed from the last visit to this visit.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
All the services are excellent. The little therapy she gets is excellent. The only thing that could use improvement is some of the food. I'd suggest having a little more variety. If something is happening that she complains about, I would like to be informed.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
I'd recommend the Grand at Queens. Really, the food and cleanliness and help are good.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
I am very impressed with this facility. This is pretty fabulous compared to other facilities. I think they are very knowledgeable and caring. They are more personal. They try to understand my mom. I am there a lot, and they try to work with the individuals. It is a smaller facility with good ethics. My mom enjoys the meals and she is picky. I ask a lot of questions and they give me the answers right away.
Naomi Landsberg
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I'd recommend The Grand at Queens to a loved one!
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
I'd recommend the Grand. My loved one didn't like the food, though.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
My loved one was very happy there. The nurses are very friendly and it was convenient for us, and they always answered the questions I had right away. My loved one got therapy every day. He was in a room with four patients, and I wish it were only two per room. Also, I had left a note on the laundry basket and they lost some of his clothes.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
The rehab therapists took good care of my loved one. They took the time to help him walk bit by bit, and took the time to examine him when needed. However the workers at night never come in to change him. I wouldn't bring my dog there. I complained to the head person and the head nurse. It worked for 5 minutes, and then they went back to the way everything was before. The nursing care was inconsistent, and the staff friendliness depends on the day. When I came to visit the rooms, there was feces all over the floor. The meals were horrible. They were cold, it looked like dog food. I have to call every day to see what was going on, and go there every day to check on him.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
I'd recommend The Grand at Queens to a loved one!
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
If you're going to go anywhere, you should go to the Grand. If you want the best care, that is the place. I couldn't be more pleased with the Grand. I definitely felt well informed.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
It is a great facility overall. The rehab room is cold but the rehab is good. It seems like my wife is having to ask for things separately. She is trying to get the right food, that's part of the problem.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
The nursing and rehabilitation was wonderful. The rehab department was the best for the stay. The cleanliness was always up to par. When I could eat, I was somewhat disappointed in the food because they kept giving me food that I was not supposed to eat. I had a meeting with them but it never changed. A couple of the aides will bring the score down - only a couple bad ones. The biggest area for improvement that I can witness is that the 11-7 shift was lazy, lazy. When you needed them you didn't get them. They need to be watchful of their shifts, and watch them on how they treat their patients. They are lazy.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
The staff was very helpful. They were very nice. I called a couple of times and they did not call for a while. I would like a call back within an hour.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
Overall, I would recommend The Grand at Queens. Communication can be improved, just with several team members, not the whole team. The nursing director I would give a 4, the nursing staff a 4, but the nursing supervisor a 1. A couple of the staff were not friendly.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
I do like the speech therapist, they are caring and skilled. I don't think the transferring of records from one facility to the next is beneficial to the patient. They put my father in the wrong room. I have to be the proactive champion to find out how my father is doing. They need to have the patients' needs prioritized. Not one person was at the nursing station to pick up the phone. My father was waiting for someone to take him to his bed and it had been an hour and a half.
Naomi Landsberg
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Review of Grand Rehabilitation & Nursing at Queens
The rehab therapy services were excellent. Most of the aides were excellent. However, I tried to reach the administrator multiple times with my name and number, but never got a call back. They were giving her food that she shouldn't have had. It was difficult to get them to work it out. Also, when I confronted the staff and demanded that they give her a shower, they begrudgingly complied after several attempts to deny me. One of the staff members was speaking to me in such a way to the point where I had to ask her why she was speaking to me as if she was angry with me. The cleanliness was pretty decent.
Naomi Landsberg
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Everyone is very nice, no problems at all. My loved one seems to like everything they feed him. He gets a lot of macaroni and cheese. Everyone seems to pick up the garbage and do what they have to do to keep the place clean.
Naomi Landsberg
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The attention that they give at the facility is outstanding. I'd recommend The Grand. The meals were okay. My loved one is Latino and likes spicy food, so I brought him food that my wife cooked. I had to tell them to mop more, and the elevators are always dirty.
Naomi Landsberg
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So far, they've been excellent. Everything is very clean.
Naomi Landsberg
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My loved one is getting the best care that she can get.
Naomi Landsberg
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The personal care is what stands out to me the most. I would give the cleanliness about a 90 percent. As far as the meals, my loved one eats everything.
Naomi Landsberg
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I would recommend the Grand at Queens to a friend.
Naomi Landsberg
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They're very good there, but the parking can be an issue. It's very clean. My loved one didn't complain about the food.
Naomi Landsberg
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So far the experience has been okay. The quality is not great. They need new wheelchairs. The food is not so good.
Naomi Landsberg
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Everyone is wonderful, I just feel like they are so busy and have too much of a work load. The facility was very clean. The meals that were coming in were good. They were not too good at keeping me informed. My loved one went to the hospital and they didn't notify me at all, but housekeeping did a good job of bagging up all her belongings so I could pick them up.
Naomi Landsberg
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The facility is clean. The meals were definitely nutritious. They did call me to keep me updated. The only thing I thought was odd was that there was only one public bathroom, and you had to go look for the key from the reception.
Naomi Landsberg
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The facility is very clean. They communicate with me every day.
Naomi Landsberg
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So far this place is the best! They are concerned about my loved one. The phone calls I've received show me that they are doing their work.
Naomi Landsberg
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We've had no problems. Everyone is sociable and treats you with respect. They have activities for the seniors and on the weekend they have a Catholic Mass, which I attend when I'm there with my husband. They are always keeping things clean. The meals are good, but for a grown man sometimes they’re not enough. I was unhappy that on Thanksgiving they served franks and beans. They should have served a decent meal. I spoke to the chef and he said that they don't change up the menu, but they could have done it for one day.
Naomi Landsberg
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The nurse seemed concerned about my sister, and when I mentioned some concerns to the aide, she quickly got the doctor involved to address them. It is a nice facility. I didn't see any dirt. The food is good, but my sister is on some dietary restrictions. I call there pretty often, and they are very responsive to my questions
Naomi Landsberg
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I’d recommend The Grand at Queens.
Naomi Landsberg
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The Grand has been very good. My father thinks the food is the greatest thing ever. He is there for rehab but they've got him on the nursing home floor, which is a little depressing. There is a tremendous amount of staff there, which can be frustrating when you don't know what their role is. I have done a lot more of the legwork than they have to stay informed.
Naomi Landsberg
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It's very clean and the staff is very professional and courteous. It's well-staffed. It has a nice, homey feel.
Naomi Landsberg
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The experience was good overall.
Naomi Landsberg
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My loved one had a little bit of a hard time in the beginning, but she's getting used to it. The food isn't that great. When she presses the button for help, they say, "We'll be right there," and then a half-hour passes before they get to her. I bring her breakfast every day, because she really likes toast and they won't make her toast.
Naomi Landsberg
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My mother was there years ago and everything was okay which is why we put my aunt there but it has been [Removed]. She is having a horrible stay. It has been one issue after another. Every day there has been something. It will be better to be somewhere else other than The Grand. I've made complaints to my aunt’s social worker and the director, and all I've heard is talking. Nobody is doing anything. The nurses are inexperienced and do not care. The place is clean, it doesn't smell, but I would rather have the smell and a caring staff with supplies. The food is horrible. I started to bring her food from home. I've seen it and I wouldn't want to eat it myself
Naomi Landsberg
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Rehab has been great! My dad has been improving. Communication could be better about patients' progress.
Naomi Landsberg
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I would recommend this place.
Naomi Landsberg
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It was great!
Naomi Landsberg
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I'd recommend The Grand. Sometimes my mom would ask the nurses and staff for something and it wouldn't be right away. She was not too happy with the meals. It was bland and not very tasty looking.
Naomi Landsberg
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My loved one has been doing therapy every day and I have noticed the improvements. There was a miscommunication but they straightened it out. A couple of times she pressed the buzzer, the nurses wouldn't respond.
Naomi Landsberg
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My loved one does seem to be improving from what they're doing with her. They do very good at keeping the facility clean. The food there is very good. Initially, my loved one really needed rehab right away but the services took a little while for them to get to her. They never go out of their way to inform me about her care.
Naomi Landsberg
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Everything is pretty clean. I would recommend the facility.
Naomi Landsberg
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A couple of the nurses were very good, they were excellent. I think the aides should be more professional and not bicker with patients. My loved one is eating. Ice cream is her favorite. The elevator was dirty, a lot of hand marks and stuff on the floor
Naomi Landsberg
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I would recommend The Grand at Queens, 4 stars out of 5. The only thing is that nurses’ aides are slow, and the rehab doesn’t call me, I have to call them
Naomi Landsberg
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I don’t think the quality of the place is bad. She is very happy with rehab therapy. The people in therapy are very attentive and caring. My wife is not a happy camper and apparently she’s not having an easy time recovering from her surgery. She presses the nurse button when she needs to go to the bathroom and they seem to take longer to come. The staff has an attitude like "we only have two hands” kind of thing. They should have a better attitude to relate to the patients’ needs. The facility is clean. It’s hospital food and you don’t expect much. The meals have a lack of spice, though they are really trying to accommodate her and they’ve gone out of their way to give her options.
Naomi Landsberg
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The rehab is helping our dad to improve, it is just a little slow. The facility is a very clean place, it is kind of small though. The place where the residents eat is very small.
Naomi Landsberg
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The place is horrible. My mother asked an aide if she could go to the bathroom, and she responded, ‘I’m going on my break, hold it for 45 minutes.’ Also she once asked for her medication and they brought it 4 hours later. But there was one particular therapist that was wonderful, very caring. You could see her going out of her way to help people. For example, there were times when people had to go the bathroom and the nurses had them waiting, but she would take them so they wouldn't have to wait. It doesn't seem like the employees are generally very happy working there. The staff would even bicker and complain in the hallway in front of patients.
Naomi Landsberg
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Good Services, at The Grand Healthcare in Queens. Thank you to all the therapist who helped me and the nurses and assistants did a great job and were helpful
Naomi Landsberg
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The meal choices could be better. I get a call for every thing, they keep me very well informed.
Judah Gutwein
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The nurses are very nice attentive to my brother's needs and when I call they make sure they let him know because I cannot go see him every day. He is very comfortable here. All staff is very nice and friendly. My brother has to be hand fed for now, but the nurse has told me that he is making progress and should get to add some changes to what he is allowed to eat. He is eating well, and they make sure that he gets all the Ensure he wants since he likes it so well. They call me ahead of time when they are going to do anything.
Judah Gutwein
Local Representative
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My wife is receiving very good care at The Grand Rehab. She has been here before a few years back so she knows they are good to their residents. We are very pleased with the progress she is making and I have noticed the change in her as well. Everyone here is very attentive and helpful, so far so good. All the staff shows that they are very concerned about my wife and her care. My wife's room is very clean and well kept up, as are the surroundings. They answer my questions and they keep me informed of any changes by phone as well
Judah Gutwein
Local Representative
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I would recommend Grand Rehabilitation & Nursing at Queens to a friend.
Judah Gutwein
Local Representative
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I'm very happy, but we've only been there a week, so it's a little hard to say how good things are. We are kept very informed.
Naomi Landsberg
Local Representative
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The meals have been very nice. They have not kept me informed very much.
Naomi Landsberg
Local Representative
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Everything is amazing! The service and attention that my loved one gets is amazing. I get excited speaking about them because I am very satisfied. They always keep me up to date. The food is very good. They have been simply amazing at keeping me informed. I brag about the staff all of the time.
Naomi Landsberg
Local Representative
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The nurses are very nice!
Naomi Landsberg
Local Representative
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Everything went just fine during my loved one's short stay! They let me know about whatever was going on, they were very good with that.
Judah Gutwein
Local Representative
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This is my wife's second time at The Grand Rehab and we had no problem deciding to come back here, as it is close to home and her last stay was just fine. The parking is very bad, and I do have trouble walking as have my own health issues, so it is very hard when I am bringing stuff to her. She does not like having to work so hard, but she does like her therapists and she is doing better, I just keep telling her that is why she is there. The nursing staff seems attentive and they know she is dealing with a lot. The rest of the staff have been very caring, they keep her room clean always say hi when they are in her room. All the staff seems to be kind and friendly. My wife was not eating when she first got there, but now she is and enjoys the food. Because I have been sick myself I do not get to visit my wife very often but they do keep in touch with me by phone.
Naomi Landsberg
Local Representative
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My loved one is doing very well with the therapy. I have no complaints; the nurses are very nice to him. Breakfast is not for him but he does like some of the dinners
Naomi Landsberg
Local Representative
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Our experience has been a 4.
Naomi Landsberg
Local Representative
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I would say The Grand is a mixed experience. At this point, I wouldn't recommend it. It seems like they are understaffed. The physical therapist and speech therapist amazing, but one of the aides in particular is bad. My mom likes the food okay, but the bathrooms not always clean.
Naomi Landsberg
Local Representative
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My husband is content at The Grand. He's having a little trouble with the food, which is probably partly him and partly the food. The nurses and the aides are very nice and accommodating. The staff has been very good about keeping me informed about my husband's care.
Naomi Landsberg
Local Representative
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My loved one should have a semi-private room because that is what the insurance pays for, but they have her in a room with three other beds. I do not want to be overcritical, it is a good place. They are slightly understaffed and I know that is not their fault.
Naomi Landsberg
Local Representative
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I am very upset with The Grand. I was there early last week when my friend was admitted and spoke to the social work office and finance office, and they said they would get back to me, and they still have not. My friend felt she was being given too much therapy, and she couldn't keep up with it. It's just the worst experience for her. Initially they're very friendly and helpful, and then they're not. According to my friend the meals are cold when she gets them, and she's not used to having to eat kosher. When I call to ask how she's doing, I just get a "she's fine." They don't even seem like they know who she is. I would really like to get her someplace else. When she was transferred from the hospital, they only told her she was there for rehab. They haven't even accepted her for long-term care.
Naomi Landsberg
Local Representative
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Everyone at the grand in queens is very pleasant except for some orderlies.
I know they are busy but they can be more attentive.
A few were really passionate and kind.
Naomi Landsberg
Local Representative
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Top Stroke Rehab In New York, is at The Grand Rehabilitation and Nursing at Queens!
My husband suffered a debilitating stroke several months ago and wound up in NYU hospital in New York. Because he is relatively young (67), i was very fearful about the prospect of a quick recovery for him post discharge from the hospital. We live in Queens and I did extensive research on top stroke rehabilitation centers in Queens, New York and was amazed to find that though there are programs in place to begin stroke rehab from the hospital, there are very few options for post-acute stroke rehab in the area of new york, unless you are willing to be an outpatient. I was ambivalent about this because I didn't think I'd be able to equip the apartment (and myself) to be able to handle his needs so soon after his hospitalization. Then I found information on The Walter Strauss Stroke Center located at the Grand Rehab at Queens. I met with their team prior to my husbands discharge and was impressed with what I heard.
Dr. [Removed], who is their clinical director, took an interest in his case from the beginning and this was very reassuring for me and our only daughter. My husband made steady progress at the walter strauss stroke center and we were very pleased with the therapy and the care.
There were minor issues here and there which were quickly ameliorated through open communication and dialogue with his doctors and nurses. The staff was great!
All in all, I highly recommend this stroke center in queens ny, for recovering patients post hospitalization and prior to home. This is a top stroke rehabilitation center in new York, in our opinion.
Naomi Landsberg
Local Representative
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My experience at The Grand Healthcare in Queens was lovely.
The nurses were very helpful.
Naomi Landsberg
Local Representative
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A nice place
My husband was at this nursing home for a short time and they took good care of him. The staff were nice and the food was good. He was receiving Physical Therapy and when he improved we moved him to another community. I would recommend this community for nursing home care.
Naomi Landsberg
Local Representative
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The Grand Rehabilitation and Nursing at Queens is a 179-bed rehabilitation and skilled nursing facility located in residential Whitestone, Queens. At The Grand Rehabilitation and Nursing at Queens, we have worked tirelessly to bring the warmth and comforts of home to our fully-appointed facility. Both short and long term guests will notice the difference in our approach to providing quality healthcare throughout our facility. At The Grand Rehabilitation and Nursing, our guests always come first.
As the preferred destination for the highest quality healthcare, The Grand Rehabilitation and Nursing at Queens boasts the most advanced and world class clinical care anywhere. We believe that even the little things can play a large role in getting our guests back on their feet again, with holistic care that extends beyond treating symptoms. Take a moment to enjoy our peaceful grounds, to chat with our friendly staff, or to savor the blissful feeling of slipping into a freshly made bed at the end of a long day. Whether you are here for an extended stay or just for short term rehabilitation, we have no doubt that our amiable, attentive personnel and our tastefully decorated environment will provide those extra touches that will turn your stay with us into an experience that is truly Grand.