The Grand Rehabilitation and Nursing at Queens - Whitestone, NY

I get assistance when I need it. If anything happens again I will come here to recover! The rehab therapy is wonderful. The nurses and all the staff are very helpful. They are very friendly and say good morning and how are you.

I like the fact that the place is very clean. I like that they're friendly and that there are lots of activities and things to stimulate patients. I find them all very friendly. They always say hello. Everyone has a smile. It's very clean. It's not home cooking, but there's a big selection of food. They're busy, so it's hard to keep me very informed. When I'm here, the nurses tell me if she ate and such. This is my mother's second time here. I asked them for a bed here because I was impressed last time. The therapists got her up and moving, and I didn't think it was possible.

She was there three times. I like all of the staff on the first floor are all beautiful and very nice people. The bathrooms are always clean. They should make sure the garbage cans aren't overflowing and mop the floors. I take the trash out myself. My mother does not always like the meals. I bring food from the outside. They are quick to call me, they do not hesitate to call me. Every little thing that happens with my mother, they let me know and I appreciate that.

The communication is good. They are pretty clean. They are very good about keeping me informed, they call me all of the time and call about different medicine and changes. The meals are pretty bad, though.

Overall, they were okay. The staff care was good. My mom needed something and they did not bring it to her, so I brought it myself. She did not care for the meals. There was a little mix up with the communication to keep me informed, but then later they did better.

A couple of the nurses and the rehab therapists are especially great, and the staff is unbelievably nice! Overall the food needs to be squared away better. I would like more salt and pepper in general.

I did not hear any complaints from my husband. Everybody seems to be very pleasant. They staff seem to be happy working together. The therapists are very conscientious. He had a problem walking and they helped him to get walking. He is walking now! The staff is very pleasant. They chat and say hello. They are willing to help and they're friendly. They try to keep the place clean. My husband loves the meals. It would be nice to receive more feedback about my husband. They usually say talk to the doctor for information.

The rehab therapy and staff care are all good. It is not very clean though.

I appreciated them taking care of my mother.

It is very clean and they take care of the facility. The aides are good but the nurses sometimes are a little less than to be desired. It's very clean. As far as keeping me informed, it's so-so.

The communication is good and the concern from the staff is good. On the medical level with doctors and physical therapy, I would like more contact. My family members say the rehab therapy is very good.

There are two nurses in particular that I really like their care. Also one of the night nurses I like. The director of nursing has been very helpful. The speech pathologist is good. The staff is very friendly. It's improved since my father was there 4 months ago, when there was a huge inconsistency of care and call bells were not answered. Sometimes he was missing food on his tray.

There was a transportation problem. So far so good with rehab therapy. My mother said her food is always cold and asks them to reheat it. I ask questions and they answer me, so the communication is good.

My mother hasn't had any complaints about therapy. Medical-wise, we're having a lot of problems. I have to keep telling them about how she needs something else. Are they nice? Yes. But they're not very thorough. Communication is a problem. They told me a podiatrist was coming, they directed me to the head nurse, and the nurse told me the podiatrist is just someone who cuts the nails, so I had to make an appointment with a regular doctor. They do not come quickly when called. They're a little lazy.

The staff care was really good and the nurses were great. Many staff there are phenomenal staff, 9 out of 10. They call me and my brother and tell us what is going on and what she needs. But they do not seem to have enough staff, or blankets. She tried to go to the bathroom and no one came and she almost fell with trying to go by herself. They are moving as fast as they can, but they are short staffed. Something changed from the last visit to this visit.

All the services are excellent. The little therapy she gets is excellent. The only thing that could use improvement is some of the food. I'd suggest having a little more variety. If something is happening that she complains about, I would like to be informed.

I'd recommend the Grand at Queens. Really, the food and cleanliness and help are good.

I am very impressed with this facility. This is pretty fabulous compared to other facilities. I think they are very knowledgeable and caring. They are more personal. They try to understand my mom. I am there a lot, and they try to work with the individuals. It is a smaller facility with good ethics. My mom enjoys the meals and she is picky. I ask a lot of questions and they give me the answers right away.

I'd recommend The Grand at Queens to a loved one!

I'd recommend the Grand. My loved one didn't like the food, though.

My loved one was very happy there. The nurses are very friendly and it was convenient for us, and they always answered the questions I had right away. My loved one got therapy every day. He was in a room with four patients, and I wish it were only two per room. Also, I had left a note on the laundry basket and they lost some of his clothes.

The rehab therapists took good care of my loved one. They took the time to help him walk bit by bit, and took the time to examine him when needed. However the workers at night never come in to change him. I wouldn't bring my dog there. I complained to the head person and the head nurse. It worked for 5 minutes, and then they went back to the way everything was before. The nursing care was inconsistent, and the staff friendliness depends on the day. When I came to visit the rooms, there was feces all over the floor. The meals were horrible. They were cold, it looked like dog food. I have to call every day to see what was going on, and go there every day to check on him.

I'd recommend The Grand at Queens to a loved one!

If you're going to go anywhere, you should go to the Grand. If you want the best care, that is the place. I couldn't be more pleased with the Grand. I definitely felt well informed.

It is a great facility overall. The rehab room is cold but the rehab is good. It seems like my wife is having to ask for things separately. She is trying to get the right food, that's part of the problem.

The nursing and rehabilitation was wonderful. The rehab department was the best for the stay. The cleanliness was always up to par. When I could eat, I was somewhat disappointed in the food because they kept giving me food that I was not supposed to eat. I had a meeting with them but it never changed. A couple of the aides will bring the score down - only a couple bad ones. The biggest area for improvement that I can witness is that the 11-7 shift was lazy, lazy. When you needed them you didn't get them. They need to be watchful of their shifts, and watch them on how they treat their patients. They are lazy.

The staff was very helpful. They were very nice. I called a couple of times and they did not call for a while. I would like a call back within an hour.

Overall, I would recommend The Grand at Queens. Communication can be improved, just with several team members, not the whole team. The nursing director I would give a 4, the nursing staff a 4, but the nursing supervisor a 1. A couple of the staff were not friendly.

I do like the speech therapist, they are caring and skilled. I don't think the transferring of records from one facility to the next is beneficial to the patient. They put my father in the wrong room. I have to be the proactive champion to find out how my father is doing. They need to have the patients' needs prioritized. Not one person was at the nursing station to pick up the phone. My father was waiting for someone to take him to his bed and it had been an hour and a half.

The rehab therapy services were excellent. Most of the aides were excellent. However, I tried to reach the administrator multiple times with my name and number, but never got a call back. They were giving her food that she shouldn't have had. It was difficult to get them to work it out. Also, when I confronted the staff and demanded that they give her a shower, they begrudgingly complied after several attempts to deny me. One of the staff members was speaking to me in such a way to the point where I had to ask her why she was speaking to me as if she was angry with me. The cleanliness was pretty decent.

Everyone is very nice, no problems at all. My loved one seems to like everything they feed him. He gets a lot of macaroni and cheese. Everyone seems to pick up the garbage and do what they have to do to keep the place clean.

The attention that they give at the facility is outstanding. I'd recommend The Grand. The meals were okay. My loved one is Latino and likes spicy food, so I brought him food that my wife cooked. I had to tell them to mop more, and the elevators are always dirty.

So far, they've been excellent. Everything is very clean.

My loved one is getting the best care that she can get.

The personal care is what stands out to me the most. I would give the cleanliness about a 90 percent. As far as the meals, my loved one eats everything.

I would recommend the Grand at Queens to a friend.

They're very good there, but the parking can be an issue. It's very clean. My loved one didn't complain about the food.

So far the experience has been okay. The quality is not great. They need new wheelchairs. The food is not so good.

Everyone is wonderful, I just feel like they are so busy and have too much of a work load. The facility was very clean. The meals that were coming in were good. They were not too good at keeping me informed. My loved one went to the hospital and they didn't notify me at all, but housekeeping did a good job of bagging up all her belongings so I could pick them up.

The facility is clean. The meals were definitely nutritious. They did call me to keep me updated. The only thing I thought was odd was that there was only one public bathroom, and you had to go look for the key from the reception.

The facility is very clean. They communicate with me every day.

So far this place is the best! They are concerned about my loved one. The phone calls I've received show me that they are doing their work.

We've had no problems. Everyone is sociable and treats you with respect. They have activities for the seniors and on the weekend they have a Catholic Mass, which I attend when I'm there with my husband. They are always keeping things clean. The meals are good, but for a grown man sometimes they’re not enough. I was unhappy that on Thanksgiving they served franks and beans. They should have served a decent meal. I spoke to the chef and he said that they don't change up the menu, but they could have done it for one day.

The nurse seemed concerned about my sister, and when I mentioned some concerns to the aide, she quickly got the doctor involved to address them. It is a nice facility. I didn't see any dirt. The food is good, but my sister is on some dietary restrictions. I call there pretty often, and they are very responsive to my questions

I’d recommend The Grand at Queens.

The Grand has been very good. My father thinks the food is the greatest thing ever. He is there for rehab but they've got him on the nursing home floor, which is a little depressing. There is a tremendous amount of staff there, which can be frustrating when you don't know what their role is. I have done a lot more of the legwork than they have to stay informed.

It's very clean and the staff is very professional and courteous. It's well-staffed. It has a nice, homey feel.

The experience was good overall.

My loved one had a little bit of a hard time in the beginning, but she's getting used to it. The food isn't that great. When she presses the button for help, they say, "We'll be right there," and then a half-hour passes before they get to her. I bring her breakfast every day, because she really likes toast and they won't make her toast.

My mother was there years ago and everything was okay which is why we put my aunt there but it has been [Removed]. She is having a horrible stay. It has been one issue after another. Every day there has been something. It will be better to be somewhere else other than The Grand. I've made complaints to my aunt’s social worker and the director, and all I've heard is talking. Nobody is doing anything. The nurses are inexperienced and do not care. The place is clean, it doesn't smell, but I would rather have the smell and a caring staff with supplies. The food is horrible. I started to bring her food from home. I've seen it and I wouldn't want to eat it myself

Rehab has been great! My dad has been improving. Communication could be better about patients' progress.

I would recommend this place.

It was great!

I'd recommend The Grand. Sometimes my mom would ask the nurses and staff for something and it wouldn't be right away. She was not too happy with the meals. It was bland and not very tasty looking.

My loved one has been doing therapy every day and I have noticed the improvements. There was a miscommunication but they straightened it out. A couple of times she pressed the buzzer, the nurses wouldn't respond.

My loved one does seem to be improving from what they're doing with her. They do very good at keeping the facility clean. The food there is very good. Initially, my loved one really needed rehab right away but the services took a little while for them to get to her. They never go out of their way to inform me about her care.

Everything is pretty clean. I would recommend the facility.

A couple of the nurses were very good, they were excellent. I think the aides should be more professional and not bicker with patients. My loved one is eating. Ice cream is her favorite. The elevator was dirty, a lot of hand marks and stuff on the floor

I would recommend The Grand at Queens, 4 stars out of 5. The only thing is that nurses’ aides are slow, and the rehab doesn’t call me, I have to call them

I don’t think the quality of the place is bad. She is very happy with rehab therapy. The people in therapy are very attentive and caring. My wife is not a happy camper and apparently she’s not having an easy time recovering from her surgery. She presses the nurse button when she needs to go to the bathroom and they seem to take longer to come. The staff has an attitude like "we only have two hands” kind of thing. They should have a better attitude to relate to the patients’ needs. The facility is clean. It’s hospital food and you don’t expect much. The meals have a lack of spice, though they are really trying to accommodate her and they’ve gone out of their way to give her options.

The rehab is helping our dad to improve, it is just a little slow. The facility is a very clean place, it is kind of small though. The place where the residents eat is very small.

The place is horrible. My mother asked an aide if she could go to the bathroom, and she responded, ‘I’m going on my break, hold it for 45 minutes.’ Also she once asked for her medication and they brought it 4 hours later. But there was one particular therapist that was wonderful, very caring. You could see her going out of her way to help people. For example, there were times when people had to go the bathroom and the nurses had them waiting, but she would take them so they wouldn't have to wait. It doesn't seem like the employees are generally very happy working there. The staff would even bicker and complain in the hallway in front of patients.

Good Services, at The Grand Healthcare in Queens. Thank you to all the therapist who helped me and the nurses and assistants did a great job and were helpful

The meal choices could be better. I get a call for every thing, they keep me very well informed.

The nurses are very nice attentive to my brother's needs and when I call they make sure they let him know because I cannot go see him every day. He is very comfortable here. All staff is very nice and friendly. My brother has to be hand fed for now, but the nurse has told me that he is making progress and should get to add some changes to what he is allowed to eat. He is eating well, and they make sure that he gets all the Ensure he wants since he likes it so well. They call me ahead of time when they are going to do anything.

My wife is receiving very good care at The Grand Rehab. She has been here before a few years back so she knows they are good to their residents. We are very pleased with the progress she is making and I have noticed the change in her as well. Everyone here is very attentive and helpful, so far so good. All the staff shows that they are very concerned about my wife and her care. My wife's room is very clean and well kept up, as are the surroundings. They answer my questions and they keep me informed of any changes by phone as well

I would recommend Grand Rehabilitation & Nursing at Queens to a friend.

I'm very happy, but we've only been there a week, so it's a little hard to say how good things are. We are kept very informed.

The meals have been very nice. They have not kept me informed very much.

Everything is amazing! The service and attention that my loved one gets is amazing. I get excited speaking about them because I am very satisfied. They always keep me up to date. The food is very good. They have been simply amazing at keeping me informed. I brag about the staff all of the time.

The nurses are very nice!

Everything went just fine during my loved one's short stay! They let me know about whatever was going on, they were very good with that.

This is my wife's second time at The Grand Rehab and we had no problem deciding to come back here, as it is close to home and her last stay was just fine. The parking is very bad, and I do have trouble walking as have my own health issues, so it is very hard when I am bringing stuff to her. She does not like having to work so hard, but she does like her therapists and she is doing better, I just keep telling her that is why she is there. The nursing staff seems attentive and they know she is dealing with a lot. The rest of the staff have been very caring, they keep her room clean always say hi when they are in her room. All the staff seems to be kind and friendly. My wife was not eating when she first got there, but now she is and enjoys the food. Because I have been sick myself I do not get to visit my wife very often but they do keep in touch with me by phone.

My loved one is doing very well with the therapy. I have no complaints; the nurses are very nice to him. Breakfast is not for him but he does like some of the dinners

Our experience has been a 4.

I would say The Grand is a mixed experience. At this point, I wouldn't recommend it. It seems like they are understaffed. The physical therapist and speech therapist amazing, but one of the aides in particular is bad. My mom likes the food okay, but the bathrooms not always clean.

My husband is content at The Grand. He's having a little trouble with the food, which is probably partly him and partly the food. The nurses and the aides are very nice and accommodating. The staff has been very good about keeping me informed about my husband's care.

My loved one should have a semi-private room because that is what the insurance pays for, but they have her in a room with three other beds. I do not want to be overcritical, it is a good place. They are slightly understaffed and I know that is not their fault.

I am very upset with The Grand. I was there early last week when my friend was admitted and spoke to the social work office and finance office, and they said they would get back to me, and they still have not. My friend felt she was being given too much therapy, and she couldn't keep up with it. It's just the worst experience for her. Initially they're very friendly and helpful, and then they're not. According to my friend the meals are cold when she gets them, and she's not used to having to eat kosher. When I call to ask how she's doing, I just get a "she's fine." They don't even seem like they know who she is. I would really like to get her someplace else. When she was transferred from the hospital, they only told her she was there for rehab. They haven't even accepted her for long-term care.

Everyone at the grand in queens is very pleasant except for some orderlies.
I know they are busy but they can be more attentive.
A few were really passionate and kind.

My husband suffered a debilitating stroke several months ago and wound up in NYU hospital in New York. Because he is relatively young (67), i was very fearful about the prospect of a quick recovery for him post discharge from the hospital. We live in Queens and I did extensive research on top stroke rehabilitation centers in Queens, New York and was amazed to find that though there are programs in place to begin stroke rehab from the hospital, there are very few options for post-acute stroke rehab in the area of new york, unless you are willing to be an outpatient. I was ambivalent about this because I didn't think I'd be able to equip the apartment (and myself) to be able to handle his needs so soon after his hospitalization. Then I found information on The Walter Strauss Stroke Center located at the Grand Rehab at Queens. I met with their team prior to my husbands discharge and was impressed with what I heard.

Dr. [Removed], who is their clinical director, took an interest in his case from the beginning and this was very reassuring for me and our only daughter. My husband made steady progress at the walter strauss stroke center and we were very pleased with the therapy and the care.

There were minor issues here and there which were quickly ameliorated through open communication and dialogue with his doctors and nurses. The staff was great!

All in all, I highly recommend this stroke center in queens ny, for recovering patients post hospitalization and prior to home. This is a top stroke rehabilitation center in new York, in our opinion.

My experience at The Grand Healthcare in Queens was lovely.

The nurses were very helpful.

My husband was at this nursing home for a short time and they took good care of him. The staff were nice and the food was good. He was receiving Physical Therapy and when he improved we moved him to another community. I would recommend this community for nursing home care.