The Grand Rehabilitation and Nursing at Queens - Whitestone, NY

The nurses are great!

Oh my gosh, the first night my mom came in they had oven fried chicken. It smelled delicious! I was like, are you kidding me! I was pleased with how the facility looked and with how my mother looked. They showed genuine concern. I feel comfortable with my mom there. The staff have very informative and helpful. They have been really good. It seems pretty nice. Also, they care about what the patients say. My mom asked for fresh food, and we got it immediately! It was quicker than room service. They keep me in the loop on everything that is happening. They are great when it comes to responding. I have experience with nursing homes. I walked in here, and did not know what to expect. It did not smell and it was clean!

The people there are nice, but like any situation they could use more staff. They are all nice, especially the therapist and the nurses. I ask questions and they help me out. I find it odd that my father is on 1st floor, but we have to go to the lobby to use the visitor bathroom. I think there should be a bathroom on each floor.

Overall I'd recommend The Grand. I thought the hospital she was in before had better food.

I would definitely recommend the facility. To me, everything is going okay for my brother at the facility. The therapy services are excellent, the nurses are very good and the staff is very friendly. Our only concern up until this point is with the meals. They are very good but my brother cannot eat some of the things that are being served.

They are doing the best they can. They are friendly. Mom doesn't speak their language, but I see the people working hard over there. Most of the time I bring food to her though.

When my sister first came to the grand I thought oh no way but I am so amazed at the work and dedication and attention the nurses and aides provide to their residents. My sister is washed every day and changed and fed and taken to therapy everyday!! I am there every day and when I leave I know she is taken care of. They are truly a team...I know it is not an easy job at all and I am grateful and appreciate every one of them.

It's good. The staff are very polite and very friendly. It is very clean. The food is very good - a 10 out of 5!

My loved one is in the therapy and she said she is treated very well. It was hard to reach her the first weekend she was there. She is comfortable. The nursing care is very good. She says they are very friendly. She says it is very clean. She is eating well. They are nice but it is hard to get through by phone and getting a straight answer. Everyone has been very nice when I can talk with them and I would like more definitive answers.

Everything is great. They call me often from the facility. I really need the facility to push a better meal plan with her though. If they could improve this everything would be perfect.

Everything is great and I'd recommend The Grand. The food choices need to be better, more healthy snacks.

Rehab is good and my mom is improving. The social workers communicated well. However I do not like the place. They are not doing a good job. My mom does not like the food or dining area either.

It is excellent. The people are helpful and they have a nice garden. My loved one liked the nurses and they are very good. I talk with them every day. He said it is good. It is very clean.

It was very nicely decorated, and very clean, with no odors. The PT therapist told me what would go on.

The service is extraordinary. The nurses have been wonderful. The bedding is clean and lovely. The floors are clean. They all communicate well. The DON and social worker are also very impressive. The food is not that great though.

My mom's nurses that have been on her floor have been responding to her needs and she is having a good time there. My mom is very critical so to say that, that means they are good. She says she is happy with the therapy too. The staff are definitely friendly. She has no complaints about the meals either.

It was clean and they are very helpful with financial matters and getting my loved one's hair done. They inform me. The financial department communicates well. The woman in the insurance department has been great. I spoke with a male nurse about her care. There is no odor. Everything is sparkling clean there.

They have been extremely communicative and they have been really good with things over the phone and that is helpful since I live 2 hours away. They seem to have a great deal of patience and pleasant with a smile on their face. It's very clean. My loved one says the food is okay. I thought it looked good.

The therapy is good. I am pleased with it. The food is good and better than the hospital. The staff are on top of communication with us. It did take a little longer to get help from the nurses. The staff are always cleaning.

I believe that everybody is very helpful and everything is going very smooth there. The rehab is excellent. I like the PT person and the social worker. Their communication is very good. It is very clean and nice.

Everything has been fine. The meals are all good.

The head nurse seemed to have taken care of our issue with answering the call lights, so we hope this improves from here. I feel as though in my loved one's unit, often times, the nursing staff is rather overworked underpaid and underappreciated. In my opinion, the nurses tend to not be as friendly, not as patient.

The staff were friendly. I would only recommend it to someone who is not going down hill and really sick. They came every day and ask my loved one what he wanted to eat and I do not think there was a good communication because he was given food that he did not want. They should have known his condition. I am still wondering if blood work was done on him while he was there.

They have a caring staff. The nurses are kind. He's very happy with physical therapy. Everyone smiles and he's very happy with them all. Communication is very good, and they're receptive.

It's very good. The food is not so good. The staff is wonderful. The staff care is very good. The nursing staff is wonderful. The bathroom needs more attention.

I think everyone is friendly and helpful. They are still helpful with my questions. So far so good. I spoke with the guy in therapy and he is good. I like the night nurse and one of the nurses who works during the day. It seems clean to me. He says the meals are not so good.

They take very good care of my loved. He is on the 2nd floor and so far all the nurses and aides have been very good with him. They are very good and accommodating. They are very friendly and explain everything and respond to questions and are fast and are knowledgeable. It's immaculate and nice the minute you walk in. He has said that it the food is very tasty. They communicate very well.

They are clean here. The food is not so great but most places don't have good food. Communication is very good. My husband has a whole bunch of complaints though. Everyone is very helpful. The staff are very friendly. He likes his therapist. I don't think he would rate the nursing care highly. He presses the bell for them to take him to the bathroom and they don't come quickly.

The service has been better. The ratio of patients to nurses and activities for them to do are good. They were going to come to his room to do it but he got sick and had to go back to the hospital. I do like that they were coming to his room. The staff care is pretty good. They have games and bingo and things. They've been very engaging with the residents. It's very clean. They constantly call me, every day and I appreciate that.

It is good. I like the therapy. I appreciate the staff there. It is clean and so is the bathroom. They communicate with me well. The food is fine. They do not have Ensure.

They are treating my father very well and our family is happy. The nurses are very attentive. It's very clean. He has not complained about the meals. It was not clearly communicated about some of his needs and there was a mix up but we straightened it out.

The nurses are very cooperative. Ask and they do. They treat them good. His nurse is very good with him. It's not the food he's used to. Communication is very good. The finance, she's very good. The therapist is excellent in evaluation, and very professional.

Short-term. They are friendly and it is clean. My wife is happy. The person in charge is encouraging. They help with her wound. They check on her and help her. She is very happy with the therapy. Everyone is very friendly and greet me when I go there. From the guest bathroom and they work hard to keep it clean. They have a great attitude. She is very happy. They offer me food as a guest. They offer to bring another chair to her room. The whole staff is very nice.

It's been great so far. I appreciate the attention they have given him. I have no complaints.

The short time my dad has been there are very helpful and they are all very nice. I have been impressed by the staff. I do not know. I like the nurse. The floors were very clean and the common room was well maintained. The one bathroom was a little unkept in the lobby. He was satisfied with the amount of food. He enjoyed most of the meals. They are helpful and if I ask a question about his care they get back to me.

The therapy is pretty good. They provide more than adequate care.

I love the social worker. The first few days, it was all wonderful. When I speak to the nurses, they're wonderful but I'm not at nurses' station quite often enough to reach them. I call up to three times a day to see how he's doing and can’t reach anyone at a nurse station. But maybe that's good because they're probably with the patients but it'd be nice to reach them to see how he's doing and get their perspective since I have to take his word for it. I'd say the food is good!

Rehab seems to be very good and she is doing what she should. They are very pleasant and helpful. The staff are very nice and very good and I'm very happy with them. Sometimes it takes time after ringing the bell for someone to come. My loved one can't go to the bathroom by herself. She is happy with the nursing care. She hates the food but loves the ice cream.

The people are nice, the facility is okay. The people make it! It's going good with the nursing care. The meals are good. Communication has been good.

The service is slow. Overall it's good. The staff care is good. Sometimes we have to call for them to clean, because they are short-staffed and busy. Also my loved one can't speak English and a translator is not available all the time there.

Sometimes my mother has her ups and downs. She restarted the therapy and it was awesome at first and then gave up and now she is doing this again. Sometimes the staff listens to her and sometimes they do not listen to her. I like one of the nurses and he is wonderful with my mother. He called me when they took her to the hospital. They do a great job with cleanliness. I am not too crazy about the doctor she has but otherwise everything is great.

It is okay. Everybody is nice. The food is good and she likes it.

Everyone is really nice. They are doing a very good job, nice staff and run nice. They are very very good. The nurses are good, and they change my sister often. Staff are wonderful and try to help you. They keep the place clean, there is no "nursing home" smell and always cleaning. She does not like it and arrives ice cold.

I am there all the time. I do most of his care while I am there. The therapy services at this facility are excellent!. He did have ants in his room. The meals are horrible at the facility. He refuses to eat the food so I have brought him food to the facility for the past 9 days.

It's been a spotty few weeks. One of the nurses stands out. The first few days there were no diet restrictions in order.

The place is clean. Most staff are very friendly, but some are not as friendly as should be. They did not label her clothes and let me know. They do not look up or make eye contact. Up in the air right now. Not too thrilled over the care yet.

She enjoys therapy and gets it twice a day. But overall she hates it there. She has to go to the doctor and pay to go there. You ring the bell and it takes long time to get them to take her to the bathroom. She fell out of bed twice. The food is awful and so terrible she cannot eat it and she is losing weight.

When my mom first entered the Rehab Section of The Grand I wasn't that impressed, since the facility wasn't new and looked like it needed a renovation. However, after several days passed I started to change my opinion. We did have some issues the first week, but they were straightened out after a meeting. The nurses, aides and staff in general were genuinely caring. I must say that the physical therapy staff were excellent and did a great job working to strengthen mom. Above all, our case worker, [name removed], was wonderful. She was always available, efficient, returned calls, kept us informed and really cared. The worst thing I could say is that the inside could use an updating and the food could have been better. All in all, when mom went home (after about 2 months), she was actually sad to leave everyone.

I am grateful for the help. My mom is getting PT and it is good. My mom does not speak English and there is always someone to help her. The people are excellent and I watch the therapy sessions and I appreciate it. She is walking slowly and she is improving. The nurses are all good. Most of the staff are friendly. The cleanliness is good. They clean my mom's room. Whenever I need some information or help, they always recommend someone I can speak with. Most of the time we bring food for her but the food is not that great for my mom.

The Grand is a great rehab.

We love this place and my loved one goes back there because it is the only place he will go. The PT staff are awesome. This place is kept very nice and clean. The food is not good in any of these places and it is kosher cooking. They call me all of the time with information. I like the first floor staff especially.

They gave good care.

It is comfortable, and feels like more of a vacation facility than rehab! The rehab is great, they work with my loved one more than others places in the past. A few of my family members have gone here, it's good. The nurses answer my questions, they are real good. The food is good too. They have called, send texts, and got my comments. They communicate more than others in past. It is not new but it's clean.

The staff are very nice, friendly, and attentive. It was perfectly clean. The meals are okay, no complaints.

It's in a good area, it's clean, and looks good. They do pretty good.

They do everything right and they call me. My loved one is happy there. The rehab therapy is great. The staff are very nice. They are always friendly and upbeat. I've never seen a problem with cleanliness. She likes the meals. They provide balloons on her birthday too!

I'd recommend The Grand at Queens.

I like the service and staff.

It seems to be fine. He always complains and that is normal. The nursing care is fine. The staff seem to be okay. Daytime aides are better than night time aides. They are very good at being friendly. It is clean. He says the food is okay. Communication is good. So far it is fine and I contact them constantly.

My loved one has been there before. The staff are very nice. The nursing care is pretty good. It is very clean. She is happy with the meals.

Overall I'd recommend the care here, though the staff move a little slow. The meals are bland.

The rehab services are very good. The room is clean. The food is terrible.

The rehab looks very good. The speech person was very helpful. The room is very clean. In general when you ask the people that work there to do things, they tell you they will be back and they never come back. This happens over and over. We waited 25 minutes and needed help. The staff say hello but when I go up to the desk, they seem like they do not want to help.

I'm very pleased with the therapy. I'm happy with that. There's a few things that have issues. They did not knock before entering the room and entered the room when someone was changing. There was a miscommunication about taking my loved one out with a day pass and there was a delayed discharge. They sent me looking around for proper contacts to get things done such as paperwork. Meetings should be more frequent to accommodate guests that are ready to go.

At first she was not happy and now she is happy. Some of the people are very nice and some are not. They are busy and just say hi and how are you doing and they walk out. Some staff are very nice and are good to her. They are pretty good with calling me but the doctor there did not call me yet.

I feel they take good care of my loved one and his needs. The meals are excellent, and he loves the food. We are happy with upkeep there, with no complaints. I am very pleased with how they keep the environment clean. Anything I ask has been done. They have accommodated him in therapy. There are no problems with the staff or the social worker. The communication is fine, and if there is anything wrong, they let us know and keep us informed.

All of the services are good, the nurses are professional, and the wound care is very good. We like one nurse especially. The facility is very clean. The meals are good. There were a couple of times the food was not what he ordered, but they correct things. The communication is excellent, especially with the nursing staff.

The facility is very nice and clean. They have a nice staff with great personalities. My father is doing a lot better with rehab therapy. He is used to different Italian food. They call me all of the time and also communicate with my wife.

The facility is great. The rehab is the best. The staff are very nice. The nurses do not tell me much because of the privacy act. The food looks good, and it has gotten better. They call me every night about his condition.

I enjoy the place. I believe they are treating the patients as well as they can. They do not have enough resources to be excellent. The nursing care is terrific. The therapists push my father to the point that he cannot do the therapy, and they know when he is not feeling well. My loved one is not liking the kosher food. It is expected that he may not get what he wants. I have yet to have any feedback given to me by the facility. They do not call me with updates unless I call them. I would like an overall outlook from when he came in to when he would be leaving for the care and medicine. I would also like an overall plan for getting him home as soon as possible.

The staff work very hard and are friendly and upbeat. On the whole, they are very good and attentive. The nurses are good, and I cannot complain. Sometimes, they do not have enough staff. The cleanliness is very good. They keep my loved one clean. The meals depend upon the day. They are nutritious, and that is where it ends. I find him eating very little, but he does that at home too. Outside of the diet, the food is pretty good.

The rehab therapy was pretty good. The nurses were pretty good. I liked the housekeepers. The bathrooms were not that clean, but for the most part, the facility was clean. I could not rest, and it was noisy. The food was not the best. I had a hard time getting information on my progress and exit date. The doctors did not check on my injuries. Maybe once, someone came and hardly looked at my injury and asked me questions. They only did this after I pushed for it with the social worker and therapists.

The facility is not perfect. He has not complained about the nursing care. Some of the nurses and aides ignore him. One of the aides was not helpful. The food is somewhat mediocre. When one of the staff members came yesterday, she asked about his condition. I thought it odd that she didn't know his condition.

I would recommend The Grand Rehabilitation and Nursing at Queens.

They were great at keeping me informed.

The nurses and doctor were very nice. Some of the aides were nice, and some were not. The meals looked good, but I was not there long enough for the meals. When he first went there, it was not bad, and when I came there the next day, his condition had worsened. They moved him to the second floor, and that was horrible. I was not happy with that. He was there a half a day, and all I heard was screaming. He had no pillow case on his pillow.

The nursing and staff have been very helpful and concerned. The facility is very clean. The meals look good. They have been good about keeping me informed.

The place is clean and everybody is nice. They started the therapy. The social worker is phenomenal and on top of things. I like the social worker. My loved one is not complaining.

They take good care of my loved one. It is very clean. She is on a feeding tube but she did get what she wanted when she did eat. The communication is very good. She has a few staff that she really likes. She likes two of the nurses very much.

They seem to be efficient and knowledgeable and caring. They take an interest in their clients and she is not treated like a number. She just started therapy and it is the right amount of time and exercises. I do not have anything negative to say about meals. She is particular and she says the meals are good. They do prepare the food with care. Also, it is kosher.

It is very clean and everyone is pretty nice. I like one of the nurses who was very helpful. She gave my mother her medication at the right time.

My loved one thinks the rehab is very good. The nursing care has been good. They are taking care of things but they are a little slow. It's very clean. There have some problems with getting his food straightened out and they are working on this. He needs to be on a special diet. There is a wide range of food he does not want.

They are spot on with the staff and they call me if needed. I cannot complain about the staff members! My loved one has been there before. I wish they would update the facility, though. It is dated. The four beds sharing one bathroom I am not crazy about but they keep it clean. My mom is eating the food. I like many of the staff members. They followed through with my questions and were very good.

My father is at the facility and it is overall going well. I haven't seen it personally but they are working with him twice a day and he is making great progress. There is room for improvement here on keeping me informed about his care.

My mother likes the place and everyone is nice. The dining is excellent and she loves the food. It has a nice variety. It looks and smells delicious. She likes one of the staff in particular. She is very vibrant and helpful. Very genuine. My daughter thinks my mother should be up more and she talked with them about it. They keep my mother in a diaper all day, and I do not know if this is a good thing. She may be uncomfortable in her clothes.

Most of the staff were good. They are doing the best they can and my loved one is happy to be there. The nurses are lovely when you call. I was a little disappointed with some of the nurses. They were there to collect a paycheck. He does not feel like they are interested in him. He is not a very social man. The cleanliness was pretty good. He said most of the meals are good.

There is a lack of communication half of the time. I would recommend The Grand at Queens overall, though.

The staff and nurses were good. My loved one doesn't like the food. When we arrived at the facility it wasn't as clean as it should have been.

The only positive thing is the therapy. That is the only reason I am not taking him out of there. There is one aide or nurse that I like. The experience is horrible. They have him sitting unchanged for hours. I asked to change him and they took 3 hours before they changed him. His phone charger disappeared. There is no administrative person available. The wheelchair is broken. They said they fixed it and it is not. Some nurses are good and some are not good. At times they are very friendly though. He hardly eats because the food is awful.

My loved one seems happy there and is getting proper service. The rehab is good. She is satisfied with the meals. They have been good about being in touch with us.

The rooms look good and the staff is very helpful. The PT is excellent. It is clean. The only drawback is the baskets for the used clothing are piled up in the corner. The rooms are fine, but could be modernized. Meals are good.

The service is very good. They are very attentive. The place is nice and clean. The medical staff works well with us and the food is good.

Everything is as we expected! It is clean. We like the physical therapist.

The therapists are very good. My loved one is not doing well, but they are trying their best to help her to walk again. It is very clean. I spoke with the social worker and they gave me a general idea of what is going on with my loved one and they are pretty good about keeping me informed.

I think everything was fine. It can take a while to get help to go to the bathroom, but it has been fine there otherwise. It is very clean. The doctor and nurses have never spoken to us about my mom's care. We have to seek them out for updates.

The therapy is good. My loved one has a good relationship with the nurses. It could be cleaner. The meals could be more culturally diverse. They should offer a wider selection.

My loved one seems to be doing fine there. He has not complained about anything.

The place is very clean. The rehab department is pretty great. They got my loved one walking again. The meals should probably be more basic and bland, like a roasted chicken without a gazillion seasonings and a baked potato. Someone always made sure to let me know that they did a test, things like that.

My mom likes it. She said the staff is good. She likes the meals.

The rehab therapy is good. Some of the staff care is lacking. My mom fell in her room. She tried to call the nurse and nobody came. She yelled, and no one heard.

Therapy is excellent. The doctor is excellent. I'm very pleased with them. The nurses and aides are nice. As far as the facility, they have one guest bathroom, on the lobby level. There's always somebody in there, and it's all they have. They should have at least two guest toilets and sinks on each floor. I'm using the one patients use. Parking is terrible. It's in a little dead-end street. They should at least have a shuttle service, and they did, but they lost the driver. As far as the people, they could use more nurses there. People are calling, and they need someone to help them and you can't always find a nurse or an aide. The food is pretty okay. The dietary staff is really on it. When I had an issue about something, they came right up and worked with me to make a menu for my husband. The food is healthy. It's done very well. If you're over there during the dinner hour and you're a relative, they'll give you a tray for yourself. The toilets in the rooms could be cleaner, and they're not even a private toilet for each room.

The nurses are okay and the staff is fine, but they are bad at keeping me informed. I am concerned with trying to reach the social worker. I have not gotten a call back for four days now.

The rehab therapy is very good. Some of the nurses are great and some are not so great. My loved one was misdiagnosed and isn't doing so well.

The food is extremely salty, and my loved one isn't supposed to have much salt. It makes it inedible, and I have had to bring her food in. She has been left in her wheelchair for hours at a time, which hurts her, with no one to help her into her bed. When we are there to visit, the staff seem to be nice, but my loved one claims that they are not so nice when we are gone.

It's clean, the nursing staff is attentive and responsive, and the quality of care is good. My father is getting exactly what he needs. The social worker is great and the nursing staff is helpful. They handled his care beautifully. I don't have a single complaint and if I did, they would hear about it. For him, the meals are fine. He needs to be fed and they've been doing that. The people in the kitchen have always been nice and friendly. The cleanliness is very good. I reach out a lot and when they need to reach out to me, they do.

The therapists and everybody have been very nice. My dad doesn't like the food, though.

The staff, cleanliness, and consideration for patients are all well above average. The meals are prepared very well. I'm not quite sure when she gets her therapy. Other than that, I'm pretty well-informed.

I get assistance when I need it. If anything happens again I will come here to recover! The rehab therapy is wonderful. The nurses and all the staff are very helpful. They are very friendly and say good morning and how are you.

I like the fact that the place is very clean. I like that they're friendly and that there are lots of activities and things to stimulate patients. I find them all very friendly. They always say hello. Everyone has a smile. It's very clean. It's not home cooking, but there's a big selection of food. They're busy, so it's hard to keep me very informed. When I'm here, the nurses tell me if she ate and such. This is my mother's second time here. I asked them for a bed here because I was impressed last time. The therapists got her up and moving, and I didn't think it was possible.

She was there three times. I like all of the staff on the first floor are all beautiful and very nice people. The bathrooms are always clean. They should make sure the garbage cans aren't overflowing and mop the floors. I take the trash out myself. My mother does not always like the meals. I bring food from the outside. They are quick to call me, they do not hesitate to call me. Every little thing that happens with my mother, they let me know and I appreciate that.

The communication is good. They are pretty clean. They are very good about keeping me informed, they call me all of the time and call about different medicine and changes. The meals are pretty bad, though.

Overall, they were okay. The staff care was good. My mom needed something and they did not bring it to her, so I brought it myself. She did not care for the meals. There was a little mix up with the communication to keep me informed, but then later they did better.

A couple of the nurses and the rehab therapists are especially great, and the staff is unbelievably nice! Overall the food needs to be squared away better. I would like more salt and pepper in general.

I did not hear any complaints from my husband. Everybody seems to be very pleasant. They staff seem to be happy working together. The therapists are very conscientious. He had a problem walking and they helped him to get walking. He is walking now! The staff is very pleasant. They chat and say hello. They are willing to help and they're friendly. They try to keep the place clean. My husband loves the meals. It would be nice to receive more feedback about my husband. They usually say talk to the doctor for information.

The rehab therapy and staff care are all good. It is not very clean though.

I appreciated them taking care of my mother.

It is very clean and they take care of the facility. The aides are good but the nurses sometimes are a little less than to be desired. It's very clean. As far as keeping me informed, it's so-so.

The communication is good and the concern from the staff is good. On the medical level with doctors and physical therapy, I would like more contact. My family members say the rehab therapy is very good.

There are two nurses in particular that I really like their care. Also one of the night nurses I like. The director of nursing has been very helpful. The speech pathologist is good. The staff is very friendly. It's improved since my father was there 4 months ago, when there was a huge inconsistency of care and call bells were not answered. Sometimes he was missing food on his tray.

There was a transportation problem. So far so good with rehab therapy. My mother said her food is always cold and asks them to reheat it. I ask questions and they answer me, so the communication is good.

My mother hasn't had any complaints about therapy. Medical-wise, we're having a lot of problems. I have to keep telling them about how she needs something else. Are they nice? Yes. But they're not very thorough. Communication is a problem. They told me a podiatrist was coming, they directed me to the head nurse, and the nurse told me the podiatrist is just someone who cuts the nails, so I had to make an appointment with a regular doctor. They do not come quickly when called. They're a little lazy.

The staff care was really good and the nurses were great. Many staff there are phenomenal staff, 9 out of 10. They call me and my brother and tell us what is going on and what she needs. But they do not seem to have enough staff, or blankets. She tried to go to the bathroom and no one came and she almost fell with trying to go by herself. They are moving as fast as they can, but they are short staffed. Something changed from the last visit to this visit.

All the services are excellent. The little therapy she gets is excellent. The only thing that could use improvement is some of the food. I'd suggest having a little more variety. If something is happening that she complains about, I would like to be informed.

I'd recommend the Grand at Queens. Really, the food and cleanliness and help are good.

I am very impressed with this facility. This is pretty fabulous compared to other facilities. I think they are very knowledgeable and caring. They are more personal. They try to understand my mom. I am there a lot, and they try to work with the individuals. It is a smaller facility with good ethics. My mom enjoys the meals and she is picky. I ask a lot of questions and they give me the answers right away.

I'd recommend The Grand at Queens to a loved one!

I'd recommend the Grand. My loved one didn't like the food, though.

My loved one was very happy there. The nurses are very friendly and it was convenient for us, and they always answered the questions I had right away. My loved one got therapy every day. He was in a room with four patients, and I wish it were only two per room. Also, I had left a note on the laundry basket and they lost some of his clothes.

The rehab therapists took good care of my loved one. They took the time to help him walk bit by bit, and took the time to examine him when needed. However the workers at night never come in to change him. I wouldn't bring my dog there. I complained to the head person and the head nurse. It worked for 5 minutes, and then they went back to the way everything was before. The nursing care was inconsistent, and the staff friendliness depends on the day. When I came to visit the rooms, there was feces all over the floor. The meals were horrible. They were cold, it looked like dog food. I have to call every day to see what was going on, and go there every day to check on him.

I'd recommend The Grand at Queens to a loved one!

If you're going to go anywhere, you should go to the Grand. If you want the best care, that is the place. I couldn't be more pleased with the Grand. I definitely felt well informed.

It is a great facility overall. The rehab room is cold but the rehab is good. It seems like my wife is having to ask for things separately. She is trying to get the right food, that's part of the problem.

The nursing and rehabilitation was wonderful. The rehab department was the best for the stay. The cleanliness was always up to par. When I could eat, I was somewhat disappointed in the food because they kept giving me food that I was not supposed to eat. I had a meeting with them but it never changed. A couple of the aides will bring the score down - only a couple bad ones. The biggest area for improvement that I can witness is that the 11-7 shift was lazy, lazy. When you needed them you didn't get them. They need to be watchful of their shifts, and watch them on how they treat their patients. They are lazy.

The staff was very helpful. They were very nice. I called a couple of times and they did not call for a while. I would like a call back within an hour.

Overall, I would recommend The Grand at Queens. Communication can be improved, just with several team members, not the whole team. The nursing director I would give a 4, the nursing staff a 4, but the nursing supervisor a 1. A couple of the staff were not friendly.

I do like the speech therapist, they are caring and skilled. I don't think the transferring of records from one facility to the next is beneficial to the patient. They put my father in the wrong room. I have to be the proactive champion to find out how my father is doing. They need to have the patients' needs prioritized. Not one person was at the nursing station to pick up the phone. My father was waiting for someone to take him to his bed and it had been an hour and a half.

The rehab therapy services were excellent. Most of the aides were excellent. However, I tried to reach the administrator multiple times with my name and number, but never got a call back. They were giving her food that she shouldn't have had. It was difficult to get them to work it out. Also, when I confronted the staff and demanded that they give her a shower, they begrudgingly complied after several attempts to deny me. One of the staff members was speaking to me in such a way to the point where I had to ask her why she was speaking to me as if she was angry with me. The cleanliness was pretty decent.

Everyone is very nice, no problems at all. My loved one seems to like everything they feed him. He gets a lot of macaroni and cheese. Everyone seems to pick up the garbage and do what they have to do to keep the place clean.

The attention that they give at the facility is outstanding. I'd recommend The Grand. The meals were okay. My loved one is Latino and likes spicy food, so I brought him food that my wife cooked. I had to tell them to mop more, and the elevators are always dirty.

So far, they've been excellent. Everything is very clean.

My loved one is getting the best care that she can get.

The personal care is what stands out to me the most. I would give the cleanliness about a 90 percent. As far as the meals, my loved one eats everything.

I would recommend the Grand at Queens to a friend.

They're very good there, but the parking can be an issue. It's very clean. My loved one didn't complain about the food.

So far the experience has been okay. The quality is not great. They need new wheelchairs. The food is not so good.

Everyone is wonderful, I just feel like they are so busy and have too much of a work load. The facility was very clean. The meals that were coming in were good. They were not too good at keeping me informed. My loved one went to the hospital and they didn't notify me at all, but housekeeping did a good job of bagging up all her belongings so I could pick them up.

The facility is clean. The meals were definitely nutritious. They did call me to keep me updated. The only thing I thought was odd was that there was only one public bathroom, and you had to go look for the key from the reception.

The facility is very clean. They communicate with me every day.

So far this place is the best! They are concerned about my loved one. The phone calls I've received show me that they are doing their work.

We've had no problems. Everyone is sociable and treats you with respect. They have activities for the seniors and on the weekend they have a Catholic Mass, which I attend when I'm there with my husband. They are always keeping things clean. The meals are good, but for a grown man sometimes they’re not enough. I was unhappy that on Thanksgiving they served franks and beans. They should have served a decent meal. I spoke to the chef and he said that they don't change up the menu, but they could have done it for one day.

The nurse seemed concerned about my sister, and when I mentioned some concerns to the aide, she quickly got the doctor involved to address them. It is a nice facility. I didn't see any dirt. The food is good, but my sister is on some dietary restrictions. I call there pretty often, and they are very responsive to my questions

I’d recommend The Grand at Queens.

The Grand has been very good. My father thinks the food is the greatest thing ever. He is there for rehab but they've got him on the nursing home floor, which is a little depressing. There is a tremendous amount of staff there, which can be frustrating when you don't know what their role is. I have done a lot more of the legwork than they have to stay informed.

It's very clean and the staff is very professional and courteous. It's well-staffed. It has a nice, homey feel.

The experience was good overall.

My loved one had a little bit of a hard time in the beginning, but she's getting used to it. The food isn't that great. When she presses the button for help, they say, "We'll be right there," and then a half-hour passes before they get to her. I bring her breakfast every day, because she really likes toast and they won't make her toast.

My mother was there years ago and everything was okay which is why we put my aunt there but it has been [Removed]. She is having a horrible stay. It has been one issue after another. Every day there has been something. It will be better to be somewhere else other than The Grand. I've made complaints to my aunt’s social worker and the director, and all I've heard is talking. Nobody is doing anything. The nurses are inexperienced and do not care. The place is clean, it doesn't smell, but I would rather have the smell and a caring staff with supplies. The food is horrible. I started to bring her food from home. I've seen it and I wouldn't want to eat it myself

Rehab has been great! My dad has been improving. Communication could be better about patients' progress.

I would recommend this place.

It was great!

I'd recommend The Grand. Sometimes my mom would ask the nurses and staff for something and it wouldn't be right away. She was not too happy with the meals. It was bland and not very tasty looking.

My loved one has been doing therapy every day and I have noticed the improvements. There was a miscommunication but they straightened it out. A couple of times she pressed the buzzer, the nurses wouldn't respond.

My loved one does seem to be improving from what they're doing with her. They do very good at keeping the facility clean. The food there is very good. Initially, my loved one really needed rehab right away but the services took a little while for them to get to her. They never go out of their way to inform me about her care.

Everything is pretty clean. I would recommend the facility.

A couple of the nurses were very good, they were excellent. I think the aides should be more professional and not bicker with patients. My loved one is eating. Ice cream is her favorite. The elevator was dirty, a lot of hand marks and stuff on the floor

I would recommend The Grand at Queens, 4 stars out of 5. The only thing is that nurses’ aides are slow, and the rehab doesn’t call me, I have to call them

I don’t think the quality of the place is bad. She is very happy with rehab therapy. The people in therapy are very attentive and caring. My wife is not a happy camper and apparently she’s not having an easy time recovering from her surgery. She presses the nurse button when she needs to go to the bathroom and they seem to take longer to come. The staff has an attitude like "we only have two hands” kind of thing. They should have a better attitude to relate to the patients’ needs. The facility is clean. It’s hospital food and you don’t expect much. The meals have a lack of spice, though they are really trying to accommodate her and they’ve gone out of their way to give her options.

The rehab is helping our dad to improve, it is just a little slow. The facility is a very clean place, it is kind of small though. The place where the residents eat is very small.

The place is horrible. My mother asked an aide if she could go to the bathroom, and she responded, ‘I’m going on my break, hold it for 45 minutes.’ Also she once asked for her medication and they brought it 4 hours later. But there was one particular therapist that was wonderful, very caring. You could see her going out of her way to help people. For example, there were times when people had to go the bathroom and the nurses had them waiting, but she would take them so they wouldn't have to wait. It doesn't seem like the employees are generally very happy working there. The staff would even bicker and complain in the hallway in front of patients.

Good Services, at The Grand Healthcare in Queens. Thank you to all the therapist who helped me and the nurses and assistants did a great job and were helpful

The meal choices could be better. I get a call for every thing, they keep me very well informed.

The nurses are very nice attentive to my brother's needs and when I call they make sure they let him know because I cannot go see him every day. He is very comfortable here. All staff is very nice and friendly. My brother has to be hand fed for now, but the nurse has told me that he is making progress and should get to add some changes to what he is allowed to eat. He is eating well, and they make sure that he gets all the Ensure he wants since he likes it so well. They call me ahead of time when they are going to do anything.

My wife is receiving very good care at The Grand Rehab. She has been here before a few years back so she knows they are good to their residents. We are very pleased with the progress she is making and I have noticed the change in her as well. Everyone here is very attentive and helpful, so far so good. All the staff shows that they are very concerned about my wife and her care. My wife's room is very clean and well kept up, as are the surroundings. They answer my questions and they keep me informed of any changes by phone as well

I would recommend Grand Rehabilitation & Nursing at Queens to a friend.

I'm very happy, but we've only been there a week, so it's a little hard to say how good things are. We are kept very informed.

The meals have been very nice. They have not kept me informed very much.