MorningStar Assisted Living & Memory Care at Wheat Ridge - Wheat Ridge, CO

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Customer Reviews

I can't say enough about this place. Wonderful staff, wonderful place. Highly recommend it.

Lorna Lee

Local Representative

How wonderful to hear such words of affirmation. Our great thanks for taking the time to pen your heart-warming experience at MorningStar.

Never place your loved one in The Memory Care Center

Do NOT send your loved ones here! This place looks great from the outside, and with the amount of money they charge for a room here you would expect nothing but the best. This place is horrible! The carelessness which they treat their residence’s is so sad. The staff is poorly trained, and incapable of fulfilling the duties that come with taking care of elderly people. When you bring up a concern to the management, they treat you like crap. Many times I have told them that they are understaffed and they pretty much called me a liar. The most recent kick is that they ran out of food! The facility is shared with Assistant Living and they get served first. The chef blamed the kitchen staff for not watching portion control. They have monthly meetings for the family to address concerns and it turns into a shouting match—nothing ever changes. I can't stress enough how horrible our family's experience has beenwith this place. If you want a safe, caring place please look elsewhere.

Lorna Lee

Local Representative

Allow us first, to apologize, and next, to own some of these missteps. We fully acknowledge and are fully addressing our levels of staffing. The current strength of our economy has created a tight labor market, with unemployment in Denver under 2%. Consequently, we are redoubling our recruiting efforts as we adjust wages to remain competitive for qualified team members with demonstrable skills and compassion. Our training is more robust than ever: 8 hours of general orientation, 6 hours on culture and 8 hours in dementia care. We are also challenging managers with higher measurements of their servant-leadership. We are pleased to report that our culinary team, newly installed, is consistently receiving compliments from diners. This cohesive team, led by Executive Chef Drake, have inventory and logistics well in hand. To your comments on rates, we can attest that we are competitively priced, both in rent and care, when viewed alongside other luxury communities. However, we are assertively finding enhancements across all lines of service, asking families for an extension of grace as we do so. At monthly Family Councils we offer evidence of our gains. This level of candor is difficult to receive, but welcome, knowing it spurs us to improve and protect our brand standards. We would appreciate the opportunity to speak to you in person whenever and upon whatever topic you have concerns.

Poor Management

My Dad was in the memory care ward a little over a year before he passed. One would think with the monthly rent they charge, care would rank accordingly. WRONG. In one year, 3 directors and a high rate of turnovers for caregivers and other staff. The good ones were overworked and underpaid which left the residents in the care of those who really didn't give a damn. Little attention to vanity and cleanliness of the rooms, clothes and linens. Also, poor tracking of residents as far as showers and meals. Overall terrible experience and had it not been for the fact that it would have created more confusion for my father than he already had, I would have moved him from there in a heartbeat. Beautiful facility from the outside into the lobby though.

Lorna Lee

Local Representative

We are saddened that your experience with us was so disappointing. Though being in a very challenged market, in terms of supply and demand for qualified staff, MorningStar goes the extra mile to ensure we are selecting those with caring hearts and a sincere calling to serve seniors sensitively. In our inaugural year, despite the added expense, we increased agency use so as to decrease overtime for our own staff, protecting them from burn-out. We acknowledge having work ethic challenges from these agency supplements, which is the central reason we worked diligently to reach 100% MorningStar staffing and better retention.

MorningStar believes in compensating its team members for their hard work. We currently pay within the top 25% of industry standards, and focus a great deal of our efforts on fostering a loving, kind and respectful culture in which to work and thrive. We seek out new and creative ways to show our team how much we value them.

And while we are imperfect, we set high standards to provide an extremely safe and sanitary environment for our residents to enjoy. We have systems of accountability and tracking which ensure these standards are met. It is not merely the housekeeping or maintenance department's responsibility, but that of all team members to provide uncompromising levels of cleanliness in our communities.

No followup...

When I toured Morningstar, they were very expensive but still our number one choice. Even though they were more expensive, we were still going to choose them but the sales lady stopped returning my calls and emails, so we went to another place.

From the Community

Assisted Living Wheat Ridge – Join Our Community
Dedicated to making your retirement years carefree, MorningStar Assisted Living and Memory Care of Wheat Ridge provides seniors with the finest assisted living Wheat Ridge has to offer. Offering a lifestyle of comfort, wellness and community, our team works diligently to offer residents a quality of life other senior living communities simply cannot match.