MorningStar Assisted Living & Memory Care at Wheat Ridge - Wheat Ridge, CO

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Customer Reviews

Poor Management

My Dad was in the memory care ward a little over a year before he passed. One would think with the monthly rent they charge, care would rank accordingly. WRONG. In one year, 3 directors and a high rate of turnovers for caregivers and other staff. The good ones were overworked and underpaid which left the residents in the care of those who really didn't give a damn. Little attention to vanity and cleanliness of the rooms, clothes and linens. Also, poor tracking of residents as far as showers and meals. Overall terrible experience and had it not been for the fact that it would have created more confusion for my father than he already had, I would have moved him from there in a heartbeat. Beautiful facility from the outside into the lobby though.

Lorna Lee

Local Representative

We are saddened that your experience with us was so disappointing. Though being in a very challenged market, in terms of supply and demand for qualified staff, MorningStar goes the extra mile to ensure we are selecting those with caring hearts and a sincere calling to serve seniors sensitively. In our inaugural year, despite the added expense, we increased agency use so as to decrease overtime for our own staff, protecting them from burn-out. We acknowledge having work ethic challenges from these agency supplements, which is the central reason we worked diligently to reach 100% MorningStar staffing and better retention.

MorningStar believes in compensating its team members for their hard work. We currently pay within the top 25% of industry standards, and focus a great deal of our efforts on fostering a loving, kind and respectful culture in which to work and thrive. We seek out new and creative ways to show our team how much we value them.

And while we are imperfect, we set high standards to provide an extremely safe and sanitary environment for our residents to enjoy. We have systems of accountability and tracking which ensure these standards are met. It is not merely the housekeeping or maintenance department's responsibility, but that of all team members to provide uncompromising levels of cleanliness in our communities.

No followup...

When I toured Morningstar, they were very expensive but still our number one choice. Even though they were more expensive, we were still going to choose them but the sales lady stopped returning my calls and emails, so we went to another place.

From the Office

Opening March 2016, MorningStar of Wheat Ridge is dedicated to creating a true home, where your retirement years can be carefree. Offering a lifestyle of comfort, wellness and community, our team works hard to offer our residents a quality of life other assisted living facilities simply cannot match.

At MorningStar of Wheat Ridge, we’re proud to offer 45 bright suites for assisted living with spacious studio, one-bedroom and two-bedroom floor plans (some 700 square feet). Within our Reflections Neighborhood, we also offer 19 secure suites devoted to the individualized, specialized care of residents with Alzheimer’s Disease or other forms of dementia. MorningStar is a private pay community (we do not accept Medicaid).