Isle at Watermere - Southlake, TX

My mom is here currently. This facility is kept clean, the nurses are great, and Mom really likes her roommate. She’s well fed, they watch her constantly, and the facility is upgraded so it doesn’t really look like a nursing home. They provide a few activities like painting, church services, and sometimes there’s singing. Every time I’m there her room is very clean. Every meal includes 2 different meal options that she can choose from. The staff is always friendly and Mom is even able to get her hair done. They really get her out and socializing with the other residents so she isn’t stuck in her room and keeping to herself at all, which is important for people with dementia. I would recommend them.

The was all nice and I would keep them in mind if anything changes. I was just feeling the Memory Area was more confined and away from everyone. Some of the residents were just sitting around and I didn't see much involvement or activities. The person I toured with was knowledgeable and nice.

This is a lovely place. Too pricey for us for now.

Exceptional facility from the Administration and all ancillary staff.....My mother was the first to transfer to Watermere's Memory Care Unit......the care she received was outstanding.....from Hospice to all staff members of Memory Care.......when my Mother passed away ....my Father sold his house and moved into the Assisted Living section of Watermere.....he is currently there now and feels right at home! Watermere Admin folks were wonderful support in the transition for him from giving us referrals for estate sale to moving company.....my Father is enjoying all the staff and the activities that are offered at Watermere.....my hope is that the SAME Admin folks and nursing staff are STILL there when I may need this facility for myself....love them!!!

Everything is working out very well with my mothers move to this community. They have an excellent staff, she really enjoys them.There are activities available, and she has gotten involved in a few of them. They have nice outings outside the community. The meals are good, she is pleased with the food. I know she is safe, and in a good facility. I have already recommended this community to my friends, it is working out well for us.

I think everything they've done at Isle at Watermere has been positive. My mother is getting involved in activities and seems to enjoy the meals. I chose Isle because of the overall atmosphere and the care they offer.

My Mother has been at the Isle at Watermere for several weeks now. After visiting many assisted living facilities in this area, my sister, husband and I chose Watermere as our favorite for the "whole package".

The facility is lovely, clean and very well maintained. The staff are professional, friendly and caring.

The dining is first class, and the staff is excellent.

Every staff member we have dealt with, from the receptionist upon entry, up to and including every nurse, aid, housekeeper, server, etc. has been friendly to the families, and loving and caring to the residents.

Although it has only been a few short weeks since my Mother moved in to The Isle at Watermere, I believe we made the right choice for this important next step for our entire family.

It was a beautiful facility. They do not have any openings now. Not sure dad would like it, though.

By far my favorite location-a welcome sign when I arrived, I got to sit in a residents home and speak to them about their experience. Friendly, lots of families involved in the activities. This was my first choice. I left feeling it would be a great home for my uncle.

The only major complaint (that outweighs all else) is that they know they have a major hazardous trip hazard at the dining room that has caused my mom to fall more than once, with the last time breaking her hip at the dining room, but has done nothing to remove the major trip hazard. She is now again in the hospital being treated for a compression fracture of a lumbar vertebrae from yet another fall. The trip hazard that they know about from reports submitted by Home Health Care is a rug to tile floor aluminum transition strip at the dining room. Currently the transition is a large bump between the tile and carpet, when there are 4-inch ramp strips available at local hardware stores that Watermere could easily install to remove the bump trip hazard. Also, me mom has told me more than once that she needed help and has yelled for many hours, but the staff scoff it of as a woman with dementia... sitting on her room floor in her own urine and excrement for hours where she fell on her way to her restroom. The tenants used to have a call button pendant around their neck to push when they needed help, but they took everyone's away that is in the mental care unit, only allowing the call-button pendant in the assisted living unit.
Her insurance keeps asking me if I am going to sue Watermere of negligence relating to elder care, but I thought that is the task of the insurance company to recollect their money if another party is at fault.

This place is the best.

I witnessed 2 dining servers coughing and sneezing while I was sitting with my mother. 1 of them was coming out of the kitchen while cleaning their nose with a tissue then tossing it in the trash. Then they started picking up dishes, went back to the kitchen and had served someone else a plate of food. Really??????

Recent management changes have not served the residents well. On Mother's Day, the Executive Director walked around the beautiful dining room taking pictures, but never observed him speaking to a single resident or family member. No one accepts responsibility for the current problems, but management is quick to point blame at others. The facilities are fantastic and the rooms are great. No better facility in the area, but management is poor.

I had paid a visit to my relatives @ Isle of Watermere 8/22/2016. I was hearing that a kitchen server had quit and they had just 1 other staff member taking orders & a couple of others that were not on staff taking orders as well. I heard the residents saying where did the new Chef go? He had left already.... this was 5pm. Where was the Front office Admin staff? They were long gone by 5pm. So there was only 1 server & just a 1 others there to help. Why can't Watermere higher good employees? No servers.... only 2 CNA's.... This is suppose to be top notch facility and my relatives pay very large sum of $$$$ to live there. Why does the staff not care? What if it was their relative living there? They would be raising cane left and right. Something needs to be done. This facility was at it's worse on Monday 8/22/2016. It took over an hour + for residents to get their dinner. This is not acceptable!

My older brother and I visited last Friday. Kathy [Removed] was very professional and cordial. We really liked the facility and are interested but have just begun our search and this was our first tour. So we have to do due diligence and visit other facilities before making any decisions.

They offer a lot of activities at this community. The aides and the staff in charge of the activities are very inviting and encouraging. We absolutely love this place they are a good match for us. We enjoy the food. Mom has a special diet and they do all they can to help provide food she can eat. This community gets my recommendation. They offer 4 levels of care for dementia residents.

Overall, the service at Isle at Wateremere has not lived up to our expectations as the “best in senior living.” This is largely due to unstable management and its impact on the continuity and quality of service. Our parents have lived there for four years; our mother remains in an assisted living apartment and our father was moved to a Memory Care their second year until he passed away last autumn. In the time that they have been there, the Executive Director of the facility has changed four times, and there have been numerous changes in mid-level management and the staff.

We have raised our concerns with Integrated Senior Living, the senior housing management company that overseas several Watermere properties, but did not receive a satisfactory answer explaining the cause for the frequent changes. Last year, 2015, we finally felt the management and operation was shaping up under new directorship, at which time we wrote a positive review in response to a request from the Watermere marketing person. However, at the start of this year, the Executive Director was fired in January, followed by the Director of Health resigning, as well as the manager of the dining room and meals. As in the past, this high turnover has upset the quality of daily service.

The numerous management changes have impacted quality of service from the supervision of medications to the service of food in the dining room. Having written the above, and to be a fair review, there have been some high quality individuals that have helped to offset the unstable management - some still there and others who have left. However, we have learned that we need to actively look after our parent's affairs while they are at Watermere and it has not met our expectation of "the best in senior living."

They recently redecorated. Looks like they spent quite a bit on new furniture that wasn't needed. They should have given staff some raises so they could keep the good employees instead of losing so many. Most of the administrative staff is very friendly and caring. There has been a new director every year for the past few years. The new one is not very personable, but maybe he is good with budgets. The quality of the food is good, but they have awful turnover of waiters, and it takes a long, long time to be served. There are quite a few activities offered that people enjoy. Actual "assistance" is OK, but you have to ask several times to get things done correctly. If your loved one needs help getting to and from the dining room for meals, they usually will have to sit and wait quite a while for help because there are far more people needing help from the assistants than there are assistants who can help. Overall, the assisted living at Watermere is in an attractive building with nice furniture, but the place has too many residents for staff to take care of in the best possible way. The new director is pushing to have all rooms filled, but they don't seem to be able to handle all of the residents well even when there are vacancies. Profit does seem to matter more than the people here. There are better places for less money. This is one of most expensive places in the area, and it's just not really worth the high cost compared to other places. Staff people do really seem to care about the residents. The problems could all be solved if the company who owns Watermere would stop pouring money into the wrong places (a building full of new furniture and art) and get a Director who cares more about the needs of residents than profit.

My mother moved into Watermere in December of 2015. Thanks to the loving kindness and care of the staff at Watermere, she's able to go back home.
She'll miss the residents, staff and even the food.
One of the things that made WM really stand out is their desire to listen to the residents and their families - they have monthly meetings to allow each group to air concerns and provide desired outcomes and actually work to implement those changes.

The facility is located in the heart of Southlake - close to many churches, amazing shopping centers and lots for families to take their loved ones to go do.

They've gone through quite a bit of turnover in the last 6 months, all up and down the line, but the new changes seem to be for the better.

We hope she never needs to go into a facility again, but if she does we would absolutely go back to Watermere.

Very professional ! Took great care of my mother !
Would recommend this facility to everyone !

My mother has been there for 2 weeks .
Staff is very friendly and has made her stay very pleasant !
Kathy [removed] was very easy to deal with .
Kay has also been helpful in helping my mother get back on track !
It's hard for us to monitor my mothers situation being that we live in upstate New York .
They always return our calls and answer all of our questions in a very professional manner !

My mom only spent a week at Watermere Memory Care before she passed away. During that time, the staff was friendly, professional and supportive of my mom and our family. It was clean, did not have an odor and was aesthetically pleasing. I would recommend Watermere Memory Care to anyone needing that type of service.

Unfortunately, my loved one's time at The Isle did not last very long before skilled nursing care was needed next-door at The Landing. However, I was impressed with everyone I encountered at The Isle, whether it be a member of the leadership team, the staff or other residents. Most importantly, my loved one was instantly made to feel welcome and he loved every minute of his time there!

Our family transitioned our once active parents to Watermere when it became apparent they needed living assistance. Because we are physically spread all over the country and world we wanted a facility near at least one family member. One that we could trust to keep the rest of the family informed and feeling connected. It is never easy to drastically alter a vibrant and highly independent lifestyle however our parents were accepting of the change and the staff of Watermere made the transition comfortable and fairly seamless. Multiple administrative staffing changes in the first two years of our parent's stay created some confusion between our expectations as a family and Watermere's business model as a whole. However the one quality we have all felt from Watermere is sincere effort. When our concerns were stated the efforts of administrative management and staff were to right the issue or explain any policy limitations to us. Open dialogue and communication have always been encouraged and we have used that method of supervising our parent's needs as part of our family's involvement.

Most recently the sudden decline of our father and his resultant death brought into focus the strong leadership Watermere is now exhibiting through newly hired upper management. We were counseled honestly and sensitively on our father's condition and provided with options that specifically fit the needs of our far flung family. The manner in which Watermere stepped up and gave experienced feedback, suggestions and physical assistance to us made a very difficult time for our family not only more bearable but strengthening in our bond because we were confident of the choices we were making.

Continued communication between Watermere and our family has helped establish a productive and caring environment for our mother. The comfort that affords us can not be over emphasized and the sensitivity Watermere showed upon our father's passing is greatly appreciated.

We like Isle At Watermere a lot. They definitely have a lot to do activity wise. The activity director is good about getting them involved and not letting them just hide in their apartment. The one thing I would say that needs improving is they don't really tell me what she needs unless it's immediate. For instance they didn't tell me she was running out of glucometer sticks until she had one left. I wish they would think about these things sooner. Other than that I am very happy with this facility.

My parents had lived I. Their own home for 58 years. We moved them from CA to TX. I was nervous to take them out of their familiar surroundings but needed to get them closer to me. The people at Watermere are warm and welcoming, they pull out all the stops to get people acclimated and involved. I have seen improved health in my father and through the exercise as well as mingling with other people. My thanks to all at Watermere for making this transition easier than expected.

My parents have lived at Watermere for about a year and a half. My mom is in assisted living and my dad is in memory care. Mom has made friends and is attending activities, and feels like it is her home. The staff has worked with us anytime we have had a question or problem. They have been very professional. They have some great folks who work there....everyone seems to have a positive attitude. We are all pleased

My Mother has been at the Isle at Watermere for 2 years. We were most impressed from the moment we walked in to visit, and after 2 short weeks of being a resident, my Mother said, "This is home." The care, food, activities, and on-site rehab facility make for a great situation. If you are looking for an assisted living facility for a loved one, your search is over. Take it from someone who knows first-hand!

A year ago, I began my search to find a facility for my parents in their 90s where mom and dad could be together, but where mom could be a wife again and not a caregiver for my dad. Mindy showed us such compassion and worked with us to find the right rooming arrangement that would provide my father the care he required and the safety and some independence mom needed. After touring some memory care facilities in the DFW area, I would get to the car and just break down in tears. However, Watermere offered a warm, home setting with just what I was looking for so I could continue to work and know my parents were getting the care they each needed. It is a joint effort with family and staff to communicate almost weekly in order to maintain the right level of care for residents and to monitor their changing needs. Rachel is doing just that. She has listened, investigated issues and made tough decisions since arriving. Thank you to the Watermere staff for making this facility home for my parents!

We have had a wonderful experience with the Isle at Watermere. The staff is very friendly and caring with our mom. She is in the beginning stages of Alzheimer's and moved here from out of state knowing no one. She has made many new friends in the past year and feels right at home now. We feel she is being very well cared for and are extremely pleased with her current living situation. Highly recommend Watermere for those who are looking for assisted living for a loved one.

Finding care for my in-laws was a daunting task. He is 95 yrs. old and she is blind. Our first trip to The Isle at Watermere was so impressive, compared to the other places we had visited. Watermere was willing to accept both of them together, and meet their individual needs and challenges. Of course we were skeptical, but it has been over a year now and both of them are very happy. They have new friends, activities they attend, outings to different places, and good food. The staff at Watermere has a genuine love for the elderly that is impressive. Nothing is perfect, but for my in-laws, and me, The Isle at Watermere staff has provided the love and care I was looking for.

My mom has been a resident at the Isle at Watermere for the past four months. Our family experienced a devistating loss this past February. What began as a plan to move my parents to a Villa in Watermere ended with my mom moving into assisted living. The staff at the Isle not only helped my mom with this difficult transition but was very loving and supportive to our family as well. My mom has many friends in her new community, including the staff. Her needs are met and she goes to bed each night feeling safe. Our family visits quite often and are always greeted by the staff who make a concerted effort to make the Isle a warm and inviting community. We feel very blessed to have found such a wonderful place that my mom can call home. Thank you Isle at Watermere for all that you do!

I moved both my parents to the Isle at Watermere several months ago. My father resides in assisted living, my mother in memory care. I am a local veterinarian and have been searching for the right care facility for my parents for several years. This is our third move for them and based upon the interactions I have thus far with the management and staff, I feel certain this will be our last move. The Isle by far provides the best care I have yet to see my parents receive. The staff is well-trained, dedicated, observant, and compassionate. I have learned there is no “perfect” AL or MC facility and there can be issues that arise from time to time with all of them. What the Isle offers that others have not is an adequate trained staff to resident ratio and a management team that will sit down and listen to any concern that I have, any time, and will resolve it to my satisfaction quickly and with genuine care and understanding. I have also learned that this season of life with my parents is a team effort…. It takes regular interaction of family with caregivers, nursing staff, medical and therapy providers, and management to achieve the best outcome in care. This interaction must be done in a professional way with dignity and respect and a commitment to make things work. The food is excellent and there are always activities going on to keep them engaged. It truly is a family atmosphere; everyone seems to look out for one another. Also, a new Family Council forum has recently been launched to provide even more solutions-based interaction between residents, families of residents, and management to improve the standards of excellence the Isle strives to uphold.

The Isle at Watermere has provided a safe home for my Father. They check on him every two hours without fail, helping with whatever his need may be. The entire staff is extremely kind, helpful, patient and professional. My father is incontinent but his room smells fresh, he is always clean. They encourage activities and work to keep him engaged but leave him to watch TV if that is his choice. We are called immediately if anything needs our attention and we need to talk to staff, our calls are returned promptly. Food must be good as Dad cleans his plate at every meal. It is a good fit for us.

Kathy showed me around, and she was wonderful! I was so impressed. It was clean and very nice! I really liked it. I really thought this was going to be where mom chose, but she went with something that was in a better location for her. This is a great place though.

This facility provides great care in a beautiful atmosphere. My Mother is in The Springs, which is the Memory Care unit, at Isle of Watermere. Their care is excellent and the activities are fun and engaging. We are all very happy.

The Isle at Watermere is a beautiful facility. We were so happy to be able to move my grandma there. The setup and concept is great. At the same time, their Nursing Director, [removed], is awful. He's inconsiderate, lazy, unethical among many other things. There are many caregivers working there wanting to do a good job, but The Isle will never be what it should as long as [removed] stands in the way. My grandma says he's mean and it's obvious the staff agree. They also charge for gloves, which I find very disturbing. I asked a staff member how they protect the spread of disease if a resident doesn't buy or is out of gloves. They replied that they don't use them or "borrow"'from another resident. That's unsanitary and stealing others supplies. The Isle for sure nickels and dimes you, which none was stated upon signing the entry paperwork. I'll admit there probably is not a five star assisted living out there, but one thing that should be mandatory is a nursing leader who is compassionate and at least cares. We have reported our complaints to the higher powers and still dealing with the same issues months later. We would move my grandma, but she has found a niche there and it would be detrimental to move her. Please get it right, Watermere! You have a great concept and charge enough money to hire caregivers who love the elderly.

I love the fact that it is all inclusive whether it be for independent living, memory care or full care the staff is very attentive to the residents on their care plan. There is a lot of room in the community, the staff is wonderful and friendly and its quite a place. I have had no complaints really

This is one of the places I toured when I was looking. I wouldn't recommend them. It was beautiful and they had great food. However we could never get a straight answer from them about evaluation and what the charges would be, they kept changing their story.

Dad is very happy and safe at Isle at Watermere . They check on him frequently and take great care of him. He loves the food there and is eating much better than before. He's happy, so I'm happy.

My mom and dad moved from out of state to the Isle. They were formerly in another assisted living facility in another state. In the beginning the care was not coordinated. Within a few weeks from June to July there were 2 nursing supervisors! What we were promised would happen when they moved here was not done, ex. A full and complete workup for both. Dad complained for three days of pain in his side. I finally bypassed all the staff's lack of concern. To make a long story short dad passed away 5 weeks later from a ruptured appendix from a tumor. Would those few days have made a difference? Probably not but the lack of concern was and remains disconcerting. After he passed I was outside the door waiting to speak to the now former admin. Only to hear the nursing director ask if we had signed a lease. Seems she didn't believe we asked for help for 3 days and wanted us gone. She knew they made a HUGE mistake. To our face she is all full of promises and behind our back talks about us. The staff changes constantly. There is no consistently unless you threaten to sue. The food has quickly gone downhill in the few months we've been here. We are not planning on staying but we can't make mom move so soon after his sudden death. Would I recommend this place? Absolutely not. The best thing I can say is the staff now calls my mom the correct name and not " honey". I will say the activities director deserves a raise. She has been the nicest and most supportive person here.

My experience with the Isle at Watermere was good. I only toured this facility but was pleased with everything. We chose the Landing at Watermere right next door only because my dad wanted two bedroom and two bathrooms. Overall I'm very satisfied with the staff, cleanliness of the facility, and the care he receives.

I went looking for assisted living or memory care. I ended up using the rehab. When he left the hospital I chose it because it was in a familiar area. Also it was brand new and was supposed to have the latest and greatest equipment, and was supposed to have a better caregiver to resident ratio. It was a nightmare. No one seemed to be around and it was lonely and sad. They didn't give medicine when they were supposed to. They didn't have a wheelchair that fit my loved one, and they were just going to have him lay in bed. When they tried to move him they almost dropped him. They went to give a bath and were unprepared, so he was just laying there naked while they ran around trying to find linens. The management there just sucks. There was a woman wandering around trying to get help getting a drink she was so thirsty and couldn't find anyone.

They have had major staff turnover in 2013 and 2014. The food is average at best. As family, we all dread eating there. Facility is lovely. They spend a lot of time making it look good.

The short time my father was here, he was always treated with respect and great care. They had plenty of activities and where able to get around quite a bit. The rooms where nice enough and the overall facility was very well taken care of. They always had sufficient staff and took the initiative to follow through and always kept us in the loop. There where never any restrictions on visits. They also made lots of therapy available as the needs increased.

Watermere was a God-send for my Mother and our family. She was there for less than a year, and she passed away there in her room. But we always knew and felt assured that she was receiving the memory care and observation that she needed, and the staff was amazing. They are truly caring people. We coujld not reecommend it more highly.

Overall, my experience working with them would be a 3. They kept the place clean, and the staff was friendly. However everything else was just average. The food wasn't as good as some other places we've experienced. I can't think of anything specifically that they need to improve on, but there really wasn't anything that stood out about them either. All in all, just average.

The staff is welcoming and friendly. The property looks like a country club. The secured courtyard is beautiful and manicured. The 'apartments' are bright, with high ceilings, wood floors and a built in hutch for memorabilia. The dining room is homey and centrally located. This is a lovely community.

We've had some experience with this community, my loved one has stayed in both their assisted living and memory care wings, and we were happy with the care. The staff are friendly and provide great care, but they could use a bit of improvement when it comes to responsiveness to individual residents and more personal interest in the residents themselves.

Was very impessed with this community. Everyone there was / has been very helpful. All of my questions / concerns were answered. Very accomodating, and friendly.

Mom has been there only a short time, but the staff has been excellent.

The staff at watermere have been very helpful with getting my dad moved to assisted living. He moved from out of state and the process we t smoothly- with staff checking in along the way to make sure all aspects of transition were covered. Staff is very friendly making us feel like family from the start. My family as well as myself made several visits to watermere prior to placing my dad, and each a d every time the residents appeared happy, well cared for with respectable interaction by the staff. The environment is clean, bright with safety precautions on all exterior doors

I think the coordination of the care could have been a lot better. With the insurance company, I though that they were going to do a much more hands on job with that and I didn't feel like they were pushing for my dad. My dad's condition got worse in there so I pulled him out of there. The families really need to understand what they are going to provide. I would ask a lot more questions.

In some situations the care is good and in some it's not so good. Some CNAs respond whenever you ring your bell and some don't and they don't always do what they're supposed to like making up the bed or making sure my husband is wearing depends. I'm capable of doing things and asking for something when I need it but he is not so my concern is for him. His room is messy sometimes or his floor is wet and they don't get in here an clean it. Whenever I'm away from here I don't know for sure if he's being taken care of the way that I want him to be taken care of. Some of the people here are great, they really are and the housekeepers are really nice. I just have to tell myself not to be so picky. The food and all that is very good.

I really liked this place. 24-hr nurse, out-patient rehab, furniture assistance, TV and wireless in the room, better overall.

Beautiful place

This place is great.

ind not appealing, but assisted good new building being built CARS transportation,