Heather Heights of Pittsford - Pittsford, NY

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

Just not a good fit

This is a nice community and my mom was here for about 2 months. The staff are friendly and caring and kept me well informed about my mom. The problem was that it is a larger community and my mom was not adjusting well to that and I felt that with her memory care she would do better in a smaller home-like environment. I would suggest taking a tour here as it is a very nice community.

to edgy looking like a nursing home

A good community

They offer a lot of daily activities and mom has started participating in some of them. She likes the food and they do offer healthy options. The community is clean. They offer a higher level of care and I would recommend this community.

Looked like several nice areas; from programs to dining to the separate areas; thought this looked like a well thought out program with a range of care options available

Great Experience!!

I have no complaints about the tour my loved one and I received at this community. All of the staff where very friendly and seemed to really enjoy there job. I was impressed to see many of the residents involved in many different activities throughout the building with lots of interaction. I was even offered a chance to try one of the meals during my visit to see what the dinning experience was like.

don't need to bring own furniture. Good location. small in size. Seemed well run. Some housekeeping issues. Residents well dressed and interested in lunch. Dr from Strong. Price around $8000

Improvements Needed

It has been an adjustment process for my father with his move to this community. He seems to be doing better now. Overall there is some room for improvement in this community. They are under staffed, and to hire more staff members. For the staff that is there, some are better than others. Overall this community needs to make some improvements.

Best of the best!

We love this community. The staff is always on the ball about everything that dad needs. We are really pleased with them. The food is fantastic and the chef is great. He goes to the farmers market for seasonal veggies and also uses a low salt diet. This is one of the best places I have ever seen.

Never put your parent here

Take note of all the residents sleeping in the hallways, sleeping in the front living room area. This place likes to medicate their residents. They put my Mom on a medication without getting my permission. She had her ring her wallet and several items of clothing disappear the first week. She fell and had a sub dermal hematoma due to the med change. I immediately moved her out of this facility! The new one that she has been in the last two years has been good. My advice would be to never put your parent here!

I would say to check this community out!!

This community is a little pricier than the community we choose. The location was farther away than the community we choose. The staff were nice and the community is clean. I liked this community during our tour, however I liked the community we chose a little better.

This was the right decision for us!!

Mom is still adjusting to living at Heather Heights. The staff are caring, loving and supportive. The kitchen staff have bent over backwards to accommodate her diet. They keep the community extremely clean. They do offer activities for the residents. This community gets my recommendation.

A very good choice for us

We wanted a place for mom that could provide a higher level of assisted care, should that prove necessary. The previous care facility was not a happy experience. Heather Heights was a welcome contrast. Before deciding to come, we had two excellent tours conducted by very friendly and helpful staff. Mom has been here for just over a month, and we have had no cause for complaint yet. The environment is pleasant and bright, the staff consistently friendly, kind and helpful , the rooms very nice and decently furnished, the food quite good, the service fine, and the dinning and other accommodations fine as well. The social environment of the residents was far better than our last experience. Also, I believe my mother will get very good care here. We are satisfied with our choice and enjoy visiting.

Review of Heather Heights of Pittsford - Pittsford, NY

Very impressed with the facility staff and the residents. The tour was informative and Sue was helpful in answering all my questions.

Have selected this facility for my Mom. Great staff, programs/activities, amenities, facility, food, and location. She has been accepted into the enhanced assisted living program.

From the Community

Heather Heights is located on 14 acres of beautiful countryside in the village of Pittsford.

We offer a large number of senior care services and amenities within our all-inclusive pricing. Among them: licensed professional nurses on-site twenty-four seven; medication management and pharmacy services; assistance with personal care; wander guard system; three delicious chef prepared meals served daily; extensive recreation programs; off-site transportation; personal laundry and linen service and much more.