River Glen of St. Charles - Saint Charles, IL

Our Mom currently resides at River Glen. She is very happy with the care she receives and the overall atmosphere. The staff: front desk, administrators, nurses, caregivers, dining staff, cleaning crew are all friendly and very professional. The nursing staff/caregivers are proactive and communicative. The overall ambience is cozy and charming. We and Mom are well pleased.

Our mom is residing in the assisted living apartments. Prior to Mom's move in, we had a review meeting with multiple department heads. That was impressive. All our questions were answered ensuring us that this was the best fit for Mom.
Mom loves her sunny apt and tells us of the helpful/friendly demeanor of the staff members. Everyone involved: front desk personnel, nurses, caregivers, food service, activity people, directorial members, cleaning people are great. We have never encountered a more friendly and communicative staff.
All cozy areas of the facility -- indoor/outdoor -- are utilized for multiple activities/events. All residents are welcomed and encouraged to participate. On the care side: Due to several chronic conditions, Mom requires quite a bit of help, and we never are worried that she isn't receiving professional/proactive care. The nursing/caregiver staff always communicate quickly and professionally with any questions/input regarding Mom's medical/pharmaceutical/assist needs. That is huge.
It is evident that the staff likes being there and enjoys the residents.

Our mom has lived at River Glenn for 8 months. Love the care and joyful attitude from all. Just attended their annual Ice Cream social with hre children, grandchildren and great grandchildren- a wonderful time had by all... Great car show, Dixieland band... and the best hot dogs ever!

Very caring environment for residents. Anytime I go to visit,
I feel very welcomed, as well as comforted in knowing that kind and considerate people are taking care of my loved one. A genuinely caring facility in all aspects. Great staff who make you feel like a valued family member.

[Removed] from River Glen helped to make my dad's transition to assisted living a better experience than it otherwise would have been. They consistently help me with questions and are dedicated and compassionate. River Glen is a lovely facility with good care.

My friend really enjoyed living here before she got ill but she hopes after spending some time in rehab she will be able to return here. She loved the interacting with the other residents. We find the staff to be very friendly and nice and helpful. The community is clean and well maintained. She had been liking the food. I would recommend this community

While my mother was in this community, it was not a good fit. They had no snacks and they recently changed management. I am glad I got her out of there before they did so.

My wife is in the memory care unit here and I am so delighted with her care I highly praise the staff for being outstanding in the care you give our loved ones , but also you are highly committed to helping your residents. m all The facility is a very beautiful place I absolutely have no regrets with my decision. Keep up the wonderful job you all do!

Does not have Continuing care, just senior housing.

My mother lived at Delnor Glen for about a year and a half. The facility is lovely; the food is good. Most of the staff is kind, friendly and helpful. The one problem we had was with the "caregivers", who could have been much better. In one instance my mother was prescribed a new medication. I asked the nurse more than once how Mom was handling it and was always told things were good. When I got the pharmacy bill a month later I discovered the prescription had never been ordered. (If the nurse had actually considered my question she probably would have realized this.) On another occasion my mother was supposed to medicated before a procedure. She left for the hospital before the drug was administered. (Her memory is failing which is why we pay to have someone else handle her meds.) Delnor Glen staff did not call the hospital to let them know that she'd missed getting her medication, nor did they inform the family. It was only after we learned of problems with the procedure that we asked if she'd had the meds and found out she'd not received them. Another time when she was taken to the hospital by ambulance her paperwork (DNR, etc) could not be located and we did not know she had been admitted to ICU until she was able to speak with a nurse the following day and have us called. These are just a few problems that come quickly to mind. I also didn't appreciate the condescending tone the nurse and aids used with my college-educated mother. I doubt she did, either.

All-in-all, if one is independent and in good health Delnor Glen would be a lovely place to live. If one needs assistance, I recommend looking elsewhere. We moved my mother to a community that offered better care.

Memory unit similar to Belmont, added fees based on min. of additional care in AL. 30 hours of personal care time allowed per month in AL's basic charge. Laundry additional in AL and memory unit at $9/load. Rooms are spacious.

This might be a good fit for Mom.