River Glen of St. Charles - Saint Charles, IL

We moved my father here from Seattle and the worry of this his transition and all that goes along with it couldn't have been better because of the care and concern from the entire staff at River Glen. The River Glen team help us mange all of Dads medical transitions and with guidance and support. It is such a stressful and emotional moment in a family's life when you need to find the right type of care for your parent, and you want them to feel independent, supported and cared for as well. The facility is beautiful and very "homey" feeling, the food is delicious, and the staff is really fist class! We did a lot of research before selecting River Glen and the flexible month to month program is a unique offering that allowed our family to make this transition without the stress of having to sell my father’s home of 40 year in order to make the finances work. Most other programs do not offer that. Dad is getting adjusted in his lovely apartment and I feel so grateful that is down the street from me with the care and love he deserves. River Glen- thank you for making this transition so easy on our entire family.

Our mother moved into River Glen little over one year ago; and on behalf of her and all our family, we are grateful to the entire staff at River Glen for their care- and the little things they do to make life easier for all residents.

Mom celebrated her 100th birthday at River Glen this past October and the surprise “100 Balloon” release, cake and refreshments that all residents were invited to celebrate was beyond expectation. The River Glen managment staff came together and planned her wonderful surprise celebration. If that wasn’t enough they added to that by ordering an American flag flown over the White House in honor of her milestone birthday… and then had another party the following month when her flag arrived. Another celebration with a beautiful American Flag cake and more refreshments for all residents. This time with the extra special treat of having her flag presented to her by St Charles Mayor Raymond Rogina, and accompanied by letters of congratulations from President Trump and Senator Durbin. Mom’s milestone event was also featured in the Kane County Chronicle accompanied by a wonderful article by reporter Eric Schelkopf.

I visit our mom regularly, and have come to know many of the caregivers, and see first-hand the joyful, selfless day to day attention by each and every staff member for all residents; we could not have found a better place for mom to live. Thank you all River Glen staff and management, and may God continue to bless everyone there for the wonderful family environment you have created for your residents.

Happy New Year, Peace and Warmest regards,
Her Children, grandchildren and great-grandchildren.

I moved my mom into assisted living at River Glen about seven months ago. I toured and researched MANY care facilities and found that River Glen was the best fit. The community is smaller than most so it has more of a family feel and easy to maneuver. The apartments are spacious and bright with full, private bathrooms and nice sized kitchenettes. I really like that the dining room is open all day. Since my mom likes to sleep in, she doesn’t have to rush and can eat whenever she wants. The property outside is gorgeous with multiple porches, gazebo and walking paths with beautiful landscaping. Every single staff member, nurse and aide greets my mom (and her dog) by name which usually includes a big hug. Her medications are meticulously managed by the top notch nursing staff. There are various daily activities which include something for everyone. The social/activities staff are so much fun and full of positive energy! My mom seems so much healthier and happier now that she is safe and no longer has the stress of managing her house or worrying about being a burden while living in our house. She has the independence and privacy of her own place with 24 hour nursing care yet we can see each other often.

We really liked this facility. They have several screened in porches, a walking club, and pathes around the facility. The one bedroom is a great size and has great windows. They have larger refrigerators than most places. I really like that they never close the kitchen. It’s open all day and said they can eat six meals if they want or just come in for ice cream. The BEST of all is that they will not throw you out if you run out of money. They is a huge deal. They have doctors that come in, so you don’t have to take them out to their doctors. We have setup an appointment for next week to take my husband’s mother in for lunch and a tour.

My mother has been at River Glen for the past year and has had an excellent experience. The staff has been very attentive and accommodating to her needs. She has enjoyed making new friends, as well as, enjoyed many of the musical performances. She feels safe, secure and well cared for. As her daughter, I couldn’t be anymore pleased and happy.

My 86 yo mom fell and was having a difficult time managing the pain/staying on top of the medicine schedule and caring for herself, living alone in a single family home. Mom’s two week respite care stay at River Glen was fabulous. I kept calling it her “vacation”...clean and quiet studio apartment, delicious food, caring staff and nurses, peaceful and friendly environment. Mom was able to rest, heal and return to her activities at home. Very thankful to EVERYONE there! And I know mom is going to miss the new friends she made there, too.

Our Mom currently resides at River Glen. She is very happy with the care she receives and the overall atmosphere. The staff: front desk, administrators, nurses, caregivers, dining staff, cleaning crew are all friendly and very professional. The nursing staff/caregivers are proactive and communicative. The overall ambience is cozy and charming. We and Mom are well pleased.

Our mom is residing in the assisted living apartments. Prior to Mom's move in, we had a review meeting with multiple department heads. That was impressive. All our questions were answered ensuring us that this was the best fit for Mom.
Mom loves her sunny apt and tells us of the helpful/friendly demeanor of the staff members. Everyone involved: front desk personnel, nurses, caregivers, food service, activity people, directorial members, cleaning people are great. We have never encountered a more friendly and communicative staff.
All cozy areas of the facility -- indoor/outdoor -- are utilized for multiple activities/events. All residents are welcomed and encouraged to participate. On the care side: Due to several chronic conditions, Mom requires quite a bit of help, and we never are worried that she isn't receiving professional/proactive care. The nursing/caregiver staff always communicate quickly and professionally with any questions/input regarding Mom's medical/pharmaceutical/assist needs. That is huge.
It is evident that the staff likes being there and enjoys the residents.

Our mom has lived at River Glenn for 8 months. Love the care and joyful attitude from all. Just attended their annual Ice Cream social with hre children, grandchildren and great grandchildren- a wonderful time had by all... Great car show, Dixieland band... and the best hot dogs ever!

Very caring environment for residents. Anytime I go to visit,
I feel very welcomed, as well as comforted in knowing that kind and considerate people are taking care of my loved one. A genuinely caring facility in all aspects. Great staff who make you feel like a valued family member.

[Removed] from River Glen helped to make my dad's transition to assisted living a better experience than it otherwise would have been. They consistently help me with questions and are dedicated and compassionate. River Glen is a lovely facility with good care.

My friend really enjoyed living here before she got ill but she hopes after spending some time in rehab she will be able to return here. She loved the interacting with the other residents. We find the staff to be very friendly and nice and helpful. The community is clean and well maintained. She had been liking the food. I would recommend this community

While my mother was in this community, it was not a good fit. They had no snacks and they recently changed management. I am glad I got her out of there before they did so.

My wife is in the memory care unit here and I am so delighted with her care I highly praise the staff for being outstanding in the care you give our loved ones , but also you are highly committed to helping your residents. m all The facility is a very beautiful place I absolutely have no regrets with my decision. Keep up the wonderful job you all do!

Does not have Continuing care, just senior housing.

My mother lived at Delnor Glen for about a year and a half. The facility is lovely; the food is good. Most of the staff is kind, friendly and helpful. The one problem we had was with the "caregivers", who could have been much better. In one instance my mother was prescribed a new medication. I asked the nurse more than once how Mom was handling it and was always told things were good. When I got the pharmacy bill a month later I discovered the prescription had never been ordered. (If the nurse had actually considered my question she probably would have realized this.) On another occasion my mother was supposed to medicated before a procedure. She left for the hospital before the drug was administered. (Her memory is failing which is why we pay to have someone else handle her meds.) Delnor Glen staff did not call the hospital to let them know that she'd missed getting her medication, nor did they inform the family. It was only after we learned of problems with the procedure that we asked if she'd had the meds and found out she'd not received them. Another time when she was taken to the hospital by ambulance her paperwork (DNR, etc) could not be located and we did not know she had been admitted to ICU until she was able to speak with a nurse the following day and have us called. These are just a few problems that come quickly to mind. I also didn't appreciate the condescending tone the nurse and aids used with my college-educated mother. I doubt she did, either.

All-in-all, if one is independent and in good health Delnor Glen would be a lovely place to live. If one needs assistance, I recommend looking elsewhere. We moved my mother to a community that offered better care.

Memory unit similar to Belmont, added fees based on min. of additional care in AL. 30 hours of personal care time allowed per month in AL's basic charge. Laundry additional in AL and memory unit at $9/load. Rooms are spacious.

This might be a good fit for Mom.