Brookdale Northwest Hills - Austin, TX

Brookdale Northwest Hills - Austin, TX has yet not published prices.

  • Dentist Available
  • Homecare Onsite
  • Nurse on Call
  • Female Residents Only
  • Male Residents Accepted
  • Resident Parking Available
  • Respite Available
  • Hospice Available
  • Wheelchair Accessible Showers
  • No Smoking Allowed in Public Areas Indoors
  • No Smoking Allowed in Private Areas Indoors
  • Pets Allowed
  • Beauty & Barber Services
  • Outdoor Common Areas
  • Activities Offsite
  • Complimentary Transportation
  • Speech Therapy Available
  • Occupational Therapy Available
  • Physical Therapy Available
  • Podiatrist Available
  • Nurses on Staff
  • Aging in Place
  • Meals Provided
  • Indoor Common Areas
  • Devotional Services Available
  • Activities Onsite

Customer Reviews

Updating Needed Around The Facility

I was not very impressed with my tour of this community. You could tell there's a lot of remodeling needed around the community. Even a coat of paint would improve the appearance of the community. The staff was friendly and kind. However this was not the community for my mother, and her needs.

Great staff!

For the most part, my mother is having a great experience. We did run into a few issues so far, such as the fact that there was nowhere to place a hand drying towel, or that some of her things have gone missing temporarily, but the staff are good with solving these issues in a timely manner, and we've gotten all of these issues fixed. The location was also great for our family's needs. We are having a fine experience so far.

beautiful facility. Not sure want to start with Assisted Living facility -- it's probably would be a 'name' thing with my mother. Even though there are independent's there.

Care for mom

I like to see my mom doing well in this community. We like the staff who are caring and very friendly. The meals are appealing. We like that she is enjoying all of the activities. We would recommend the care and the value of this community for other families.

Very welcoming community!

The community at Brookdale Northwest Hills is very nice and priced accordingly. The community was great but the price caused us to choose a different community. The staff were very friendly and knowledgeable. They took the time to answer our questions and concerns. Even the residents were very kind and welcoming.

Brookdale Northwest Hills is the place for mom!

I would say that this community is a good fit for my mom and I would recommend it. Mom is doing fine but she is still adjusting to the community and I hope she will participate in some of the activities offered once she is more comfortable. The interior and the grounds are kept very nice. I did have a chance to try a meal with her and mom thinks the food is wonderful. The nursing staff are friendly and are there when needed for each resident.

We visited all the places in town and this was the nicest.

My grandma and I visited all the places in town. The Brookdale Northwest Hills was the nicest one. It has clearly been newly remodeled. The staff is very attentive and welcoming. My grandma loves all of the activities. I would recommend this place to anyone. The facility is really nice. It's always clean. Everyone there is very friendly and welcoming. This is a really nice community. We are really pleased.

High level of care. good chef -- food tastes better than most!

My friend had her mother stay at this facility. The salesperson, Jennifer, wined and dined her mother and basically sold her on a very bad situation. Once there she quickly deteriorated and developed a UTI which left her in a diaper with chronic UTI's, hallucinations, in pain and unable to function normally. She fell out of her bed four times and is lucky she didn't break a hip. They then sent her to a rehab facility (without my friends knowledge) but did not care to follow up on her or her well being. They actually didn't know where she was at one point. The staff there are unresponsive and not helpful at all. I would not recommend this facility to anyone. They just don't care and are more interested in getting their patients money!

The Summit at Northwest Hills:We've...

The Summit at Northwest Hills:
We've had a few issues with them giving the necessary attention to my loved one. Also, we were charged an extra $2,000 on top of what was quoted to us. Besides that, the people are nice, and facility is well kept. Overall I'm pleased with the services provided here.

Review of The Summit At Northwest Hills Alzheimer's / Memory Care in Austin, TX

Loved it. A bit far.

The facilities are very nice.The em...

The facilities are very nice.
The employees that actually deal with, and take care of the residents, are very good and seem to really care.

Unfortunately, everyone I dealt with in management, from initial sales contacts, to billing management, to supervisory management, were a bunch of phoneys that appeared to regard the facility as one large "milking machine", with each occupied room being [removed], which they were obligated to "milk" for everything they could get. Their "caring concern" was so transparently phoney, it would have been laughable, had it not been for the fact that it was my mother who was the resident.

If you use this facility, I strongly suggest you keep a tight hold on your wallet; go over the monthly invoice with a magnifying glass, and be prepared to have them explain and justify EVERY charge.

I think this is our first c...

I think this is our first choice. Just need to run the numbers on care options adding to two room choices they have available.

Nice facility but some techs are not ...

Nice facility but some techs are not the friendliest.

TERRIBLE FOOD BRINGS THE RATING DOWN TO TERRIBLE

MY RATING OVERALL IS POOR BECAUSE OF THE REALLY BAD POOD SERVED 3 TIMES A DAY . EQUALLY POOR SERVICE--EITHER TAKING FOREVER TO GET WAITED ON OR THE FOOD "THROWN AT YOU."

Studio $3300/mo + level of ...

Studio $3300/mo + level of care

I did visit this location. ...

I did visit this location. Staff is available to the residents, but the situation was not suited for my mom. Very nice place though

We have been very happy with them.

We haven't been there very long yet, so I am reluctant to give fives. We have been very happy with them. I think the food could go up a few notches and be a little better. All in all I think things are going well so far.

Visited here in June, 2013....

Visited here in June, 2013. Loved the facility primarily because of the outdoor seating area in back. My folks sit on their front porch a lot, and they'd love this area (if they couldn't be at home). Also like that it was age-in-place. This is my preferred facility from the ones I visited or considered.

Wonderful Community

I was looking for an assisted living place for my mom. I was responsible with finding something for her, because she can't quite make these decisions on her own. The Summit is a terrific place!

One of the things I've noticed is that absolutely everyone is so friendly. I've never met anyone at the Summit who has been in a bad mood, or seemed overworked. It takes a special person to work with people all day, every day. The Summit clearly hires and keeps the best of the best.

The first person I talked to, Jennifer Slayton, was so warm and inviting. She answered all of my questions and never made me feel rushed. She explained how everything works. I don't expect any surprises regarding how my mother is cared for, and what the monthly expenses will be. That's awesome! Jennifer has continued to help me throughout this process. She's starting to feel like a member of my family. :)

You get to scale your care to your needs at the Summit. This can get expensive if you have a lot of needs, but that's because you'll be using more resources (time, products). In my opinion, this type of customization is really preferable to a prepackaged "level of care." Every person needs something different. Choosing exactly which kinds of care you receive just makes everything even more personalized and special.

My mother is thrilled with her life at the Summit so far. It's been about two weeks. She is comfortable, happy, and is starting to engage with others in the community. And I am so much more comfortable when I visit her, knowing that she is safe and happy.

I wouldn't hesitate to recommend this community to anyone, and when I mention to people that my mom is now living at the Summit, they say, "Oh, it's such a nice place!" They've earned their reputation as a great place to live.

The Summit at Nor...

The Summit at Northwest Hills had an opening and was the best option location and cost wise for my loved one. We toured other homes in the area, some closer to us, but they were too expensive or there was not an opening when we need one. For the most part the staff at the Summit is friendly, though I cannot state that is true of the whole staff, just the ones that my family has interacted with.

Nice facility, but not as w...

Nice facility, but not as warm and welcoming as Parmer.

Very Nice. Rooms too small for the pr...

Very Nice. Rooms too small for the price.

From the Community

Brookdale Northwest Hills
provides our residents with lifestyles, housing, care and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale’s signature Personalized Assisted Living we customize our care offerings for the individual. This allows each resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Our residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.

At The Summit At Northwest Hills
we promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. The Summit At Northwest Hills
provides a comfortable lifestyle, housing, care and services in comfortable surroundings combined with exceptional amenities, programs and care. Our residents enjoy life with any support they need, coupled with the appropriate accommodations as their needs change.

Our community is dedicated to enriching the lives of our residents every day with signature services to those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care and value.

Our Clare Bridge Place program serves those with Alzheimer’s disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietician, helps residents retain the ability to enjoy and master the daily dining experience.