They were terrible, terrible, terrible!!
It was absolutely terrible. They failed to give attention to our loved one. The tour was phenomenal, they promised us great things. They asked us not to be visiting at first to help her get adjusted, and we limited our visits. We should have never done that. They failed to give medication, first saying that they didn't get it, and then it was that it had supposedly been spilled. I asked what they would have done if it had been heart medication or something, and the answer was take her to the hospital. I asked why they hadn't done that and they had no good answer. They were terrible, terrible, terrible!! They were no help whatsoever and all they wanted was her money. I was surprised by how many empty rooms they had, and now I know why. They took absolutely no responsibility, and they lost her new sheets I bought, that is money I am out, and they don't care. They didn't even try to look for them. She has memory issues and they had her go two weeks without her medicine, and then sent her to the hospital for behavior issues, and wouldn't let her back. Just awful, I would never recommend anyone go here.
I liked this place. It was very comf...
I liked this place. It was very comfortable. There was no offensive odors anywhere. The residents were very friendly with my dad and so was the staff. Everyone looked happy and well cared for. I especially liked the personal touches that made it very livable.