The Harbors Senior Living - Fridley, MN

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Customer Reviews

The A team

We moved my Mom into the Harbors in October. From day one to now, this place scores 5+++++++ Exceptional care, staff are soooo helpful and always smiling. You can tell they enjoy their jobs. My Mom states all the time "how did I get so lucky to live here".
Now that says something. From [name removed] the chef, to [name removed] the activity director to all the nurses and care team we as family are so grateful for each and everyone of you. We feel so blessed.Thank you for your exceptional care.

Good choice!

Overall we are very pleased with choosing Watermark. The staff take wonderful care of our grandpa. He is very happy and engaging when we come to visit. The food has always been excellent when we stay and join.
His apartment is a bit on the smaller side and not a lot of extra space in the community itself, but the cares and food and company is what makes this place perfect for grandpa, especially with him having dementia and he doesn't need all of the extra curricular activities and spaces! We are very happy with Watermark!

We fell in love, before, during and after our tour!

We chose this place because of the staffing ratio and how cozy the community felt. The staffing ratio for every 3 residents a care provider is provided. We couldn't find that anywhere, and with out small and cozy the community felt the wait times were almost non-existent!
This is exactly what we needed for mom with the kind of condition she was in. She was past the stages of playing cards and dancing and our primary concern was the cares she was receiving and how fast someone could get to her room.
We made multiple visits here before we made our mind up. we even came in unannounced just to see if indeed this place really did go as smoothly as the tour made it feel, and i am pleased to say...IT DID! The staff were so friendly and inviting. The nursing staff went above and beyond to make us feel welcomed. The administrator is so kind and gentle and doesn't make you feel judged when you walk in. The nurse is very knowledgeable and the food is superb! We are so happy with our choice!

Watermark Neglect

I feel that the watermark does deliver what it advertises . I feel that patients rights are being violated, they fail to communicate with the family. The residents linen are. It washed weekly as promised, leaky shower stalls ( safety hazard). Management is never available to speak. I also do not understand how a LPN has so much power over patient care. Many staff members are untrained and lack the support of the administration. I am not satisfied with drugs being added to my fathers regimen without the family being aware of it. My father has been on only a few outings. However, I did no appreciate it when they took him out I. Pajamas and slippers like a vagabond. Much of his care is dependent on my sibling. On more tha one care the agency which looks over facilities had to go out and set up a meeting in order for measures were taken to protect the patient. Management was in denial until pictures contradicted their statement, it’s hard to refute hard evidence, I do not belie result they provided 6,250.00 of care was delivered and unnecessary purchase were made to exhaust his funds sooner. It also did not help do put a nurses lounge across from his room,. This institution needs a lot of work if they to keep their doors open. Having exhausted most of his funds they are trying to stress him out, agitate him, and make him. Violent., to justify more drugs.

Jennifer Thorson

Local Representative

Because of privacy regulations, we can't discuss any specifics about our comments. However, we are committed to providing you high quality care, and we take your feedback very seriously. We are happy to discuss additional details to resolve this matter with you, please contact the Executive Director of the building to further help you!

A loving place

My father wasn’t there long, unfortunately, but the little time he was there, the staff was very attentive to him, friendly & gentle. They really get to know each individual well & you can see how much they care about every one there. The room he was in was nice, very cozy, with a very nice view.
I wish my dad could have enjoyed it longer, he would have loved it!

One year later and still smiling !

We had the pleasure of moving mom in last year to Watermark, now that the "newness" has worn off, we are pleased to say that the community, staff, food, activities, etc have not only stayed the same great way but have continued to excel in excellence! We have never had a worry after leaving mom from a visit. They keep us updated, everyone knows our mom from the residents to the staff, thats just a benefit from being a smaller community. It really is like your second family! The food is to die for, the staff are so welcoming and calming. Our family is so pleased with Watermark and cant say enough good things about this community. If you are looking for a place where mom or dad can come, be a part of a family atmosphere, and you as well...leave from a visit never having to worry...then Watermark Senior Living is where you need to be! Thank you again for the great care you give mom!

Good choice

Tour was good, staff friendly. There isn’t a lot of community spaces for dad to explore. Care over amenities is what’s important and dad is getting great care here. I do appreciate seeing everyone so happy no matter what time I come in to visit. Im very happy with my decision to bring him to Watermark

Above and beyond!

Just moved my mom in, I can tell you after touring over 15 other communities, this one kept coming back and leaving us with a feeling like “this is the one”. It’s so warm and cozy and makes you feel like family here.
Everyone was laughing on the elevator and greeting eachother as they came on and off, it just felt like one big happy family! I am so exited for mom to be a part of this community!
The food was amazing, and SO fulfilling. Deseret was to die for! Thank you for welcoming us in like family and taking such great care of mom!

Moms second family!

Beautiful community. Staff is so friendly and funny! I walked in for a tour and one of the Care givers were dancing and singing with a few residents. Seeing them all smiling and laughing is something that will stick with me. It wasn’t just there but on the third floor I was greeted by a resident who spoke very highly
Of Watermark saying they feel like they’re family here! It gave me a warm feeling something I haven’t had before when touring.
I’m so glad I chose Watermark for my mom she is so happy here!

Great Tour!

Great community to tour! We are just gathering pricing information for when its time for our mom and dad to move. Watermark is one of our top choices when the time comes.
Tour took about 1 hour and ALL questions were answered and clearly explained. LOVE your all-inclusive pricing as well. You've thought of it all and makes it so easy for family members! Thank you, keep up the great work, hopefully see you in the near future with dad!

Smooth transition

Perfect size for a family/home like feel! Mom has received the best care here since she has moved in, which she has been to two other communities and we finally found Watermark to meet and exceed our expectations. Thank you to Watermark for all of your help during this transition!


Beautiful community. I love how it feels like your family there! Size of the community is perfect for my dad!! If you are looking for a home-like atmosphere, where truly everyone knows your name and you are greeted with a smile, choose Watermark! Great job everyone who works there!!

Not fabulous but they're okay

The reason why I chose this facility for my wife is that it is closer to where I live. The staff here isn’t fabulous, but they do seem to be okay. I see my wife two times a day and I’ve noticed that this community is better than one of the other places she has been. The facility itself is clean and well kept. I would recommend this facility to other families.

Beautiful place with very nice staff. Would recommend this to anyone that needs a place to call home, when your home is no longer an option.

Feels like a hotel as soon as you come in beautiful piano music.
Fresh made desserts, lemon water and comfy couches.
Love this place. Great addition to friendly!
Staff is so nice, [Removed] the director is so easy to talk to and helpful. Thank You!

So blessed to work for such a great company and staff is so nice. Feel like we’ve all known each other forever!
Love this team!
Food is the best around thank you [Removed]!

Beautiful community. Food is superb and the best around! Staff is so friendly and welcoming. I feel as if everyone is family here – very comfortable as soon as you walk in!

Beautiful building, but expensive. Wish they would come down in price. How can any afford years of this? But I guess the poor never will get an opportunity to live somewhere nice.

My favorite place I have ever lived.
Food is amazing!

Toured this beautiful community just to get an idea for my parents in the future and all I can say is wow! This place has thought of it all with heated floors, motion lights, and beautiful walking path inside.
A courtyard feels like a hotel when you walk in! My parents will be so blessed to live here soon!

One word – Amazing!

Very classy. Love this place. Now hopefully mom will decide to live here, so I can join her for meals ha ha!

I helped build this building and so nice to see a beautiful building go up in a neighborhood and welcoming to its neighbors.
Staff are so fun to talk too as we finish working.

Just finished a tour with the director [Removed]. She was so warm and inviting and had a wealth of knowledge. I feel so comfortable moving dad here when the time comes! The cupcakes were to die for, so fresh and perfect, tasted like 5 star Bakery prepared them. Everyone greeted me with a smile. Thank You!