Willow Grove - Matthews, NC

Room Type Monthly Range* (USD)
Studio

$ X,XXX

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1 Bedroom

$ X,XXX

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2 Bedrooms

$ X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • Wheelchair Accessible Showers
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only

Customer Reviews

tim brody

willow grove 1st class facility great management great food great atmosphere highly recommend.

Great atmosphere, staff, amenities...
They have gone the extra mile to ensure resident and family have every area of anticipated and unanticipated need amply satisfied!

Holiday Marketing

Local Representative

Hi there, thank you for taking the time to leave a review for us at Willow Grove. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

The facility was very nice and everyone we met was welcoming and cordial. Since this is independent living only, I will need to find other options.

I thought Willow Grove was lovely. Looked at at a two bedroom ( without the balcony which we would actually request) and the rooms were spacious. If my aunt has to downsize from a large house at least these apartments feel less cramped.

I liked the settings with woods surrounding most of the property. No highways and buildings for a view.

I wish mealtime were more flexible but that's me. My aunt would be ok with set mealtimes.

Although this is a retirement community and not an assisted living, I also appreciate that you can bring in additional services as needed.

Holiday Retirement

Local Representative

Hi there, thank you for leaving us a review regarding your visit to Willow Grove. We are always looking for ways to improve and appreciate your kind words as well as feedback regarding dining times. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you!

The sales director and the events coordinator, were warm and very receptive. They had a great sense of humor. Their focus is on the resident's request for activities, and they have done a very good job of coordinating. During the walking tour, a resident was so excited about going to a show and dinner that night. Everyone was excited about something they were getting ready to do this. The facility was immaculate and areas were maximally utilized for coordinated events. The facility was landscaped with nature trails, gardening areas and talks of the potential of other activities that residents were designing. There were also plans for upgrades to the physical facility, for example laminate floors were being installed and improvements to the nearby Creek. This was a facility that evolves with the resident's
needs and a positive environment.

Wonderful staff! Very helpful & friendly. So were the residents we saw. Mom loved the upbeat happy vibe & how clean everything was. Peaceful quiet & lots of trees all around. Great first visit. Will do a follow up when a 2 bedroom is available to view. Excellent take home info packet.

A good place

This community offers a lot of activities and they are good at getting the residents involved. The caregivers work well with my mother in law. She has complained about the food. They have a company on site that helps with medication and laundry. The community is clean and the grounds are taken care of. I would recommend taking a look at different communities to make sure you find the right one.

A tour

We loved this community when we visited. The staff we met were nice. The community seemed clean. This community did not offer the nursing assistance options we were looking for.

One Of The Cleanist Places

We toured some other locations but this community seems to be the best fit for my mother in law. The size of the community was just right. She is still adjusting but making progress.Slowly she is starting to meet people and do activities which are progress. She over all likes the food she hasn't complained yet. The staff is friendly and helpful very accommodating. She has mentioned that this community is one of the cleanest that she has probably ever been in.

Clean Apartments!!

The apartment that my parents recently moved into at this community has been a perfect fit for them. They really like all of the great amenities it has to offer and they have a wonderful view outside there window. I like that they have a common activity center where all of the residents can enjoy a nice social environment. I would defiantly recommend this place to anyone interested.

Very nice, seems fairly new, well kept and spacious common areas. The studio was way too small and claustrophobic but the one bedroom was fine. Not much storage space, though. I enjoyed the tour and am considering it but price may be a bit too much.

12 hour unstaffed

Please don't put anyone you Love here. We were looking for a Senior Living facility for my mother in law. We placed her at WG BECAUSE they had 24 hour staff. They KNEW that they were weeks away from eliminating half there staff and going to an alert system based in Utah but did not disclose that information until a full month after we moved her in. Now she's locked in 12 hours a day with No Staff at all. She had a local alert that was better in her own home. She was Safer in her home than she is now. What staff is still there Lie to you and are manipulative. Our concerns were met with rudeness and derision.

Holiday Retirement

Local Representative

Hello Kartmom, my name is Katie, I work for Holiday, and I'd like to thank you for reaching out and providing this feedback. While we're disappointed to hear it, we'd truly like to express our gratitude to you for sharing your comments. We strive each and every day to deliver an exceptional experience for all our seniors and their families. Anytime a resident or their family member feels otherwise, or expresses we've fallen short of achieving that goal, is a time for us to reflect on how we can better improve, and to connect with you directly to gather any additional feedback that you may wish to share or feel would be helpful. We invite you to reach out anytime, and hope to hear from you soon, either directly via phone at [removed], or email at [removed]. Thanks again for reaching out, Kartmom. We look forward to hearing from and connecting with you soon. Thank you so much!

Bright , clean facility with nice amenities. Everyone we met was friendly and eager to help. We dropped in on ten minutes notice and they were able to work us into their schedule

They put fourth the effort to assist you in the move for your love ones.

This is a great place!

We absolutely fell in love with this place. The community is newer and very nice. The people are fantastic and they are very nice and accommodating. The only reason why mom did not pick here is because she really wanted a full kitchen.

Wonderful community! Friendly staff, pleasant atmosphere and a lot of activities for residents.

Lovely place but dinning room needs work.

Lovely place and it has been good for Mildred BUT:
What is going on in the dinning room. She has not gone for several meals because she says she sits there for an hour before they even take the orders! We were there today and it was 1;30 and she still had not had her lunch. She is paying for those meals. We do hope this will return to the excellent finning experience she had when she first moved in.

A Great Place for Mom!

This place is really great, but the bottom line is you get what you pay for. Yes, it is a little pricey, but when people come by to see my Mom they tell me we hit the jackpot in finding this place for my Mom. My Mom loves it and said she will stay at Willow Grove until she die. It is beautiful, the food is good, the staff is great and they offer multiple activities for the residents to do..

I have been living here for a month now, and am enjoying it so much.

the staff are really attentive

At Willow Grove the staff are really attentive. I really appreciate that. The facility is very clean. The staff are very friendly. They offer plenty of activities but mom doesn't participate in them at this point. Overall the experience so far has been good.

Heard some very good things!

We recently placed our loved one in Willow Grove, and while I haven't had a chance to visit personally yet I've heard nothing but good things! We'd originally selected a different community for Mom, but a last minute tour really won her over! The facility itself is very new, and feels bright and cheerful inside. Mom really seems to be enjoying their busy activity schedule as well!

Very nice place!

We toured this community while looking into care options for a loved one. Willow Grove seemed like a very nice place overall! The people here were friendly, and the facility seemed clean and well kept. This would definitely have been somewhere we would be comfortable placing our loved one, however she ended up selecting another property in an area of town she was more familiar with.

very accommodating

They have been really good at trying to acclimate my mom to feel really comfortable being there. She will call and request anything she needs and they are happy to accommodate.

The food is ok. Not that great, but ok.

A couple of small areas for improvement:

They have thick carpet throughout the whole facility except in the bathrooms, and for seniors with walkers that does not always work out well. Also, the washing machine that they have is hard to figure out and takes a very long time.

Overall though we've very pleased.

Position good, Facilities g...

Position good, Facilities great, Accommodation. Darla Desidero was excellent, one of

Willow Grove interested in my mom

Mom has not moved in as yet, will be next week, so what we have lived in it yet. Our only disappointment was she did not get the room layout we first wanted, but hope to transfer to it soon.

This is the only place who first asked questions about my mother vs just telling me about the place.

We toured this and it was newer and was excellent.

We toured this and it was newer and was excellent. They had a gormet chef and activities. We chose a different Holiday community, that is just as nice. This was a little more expensive, but their apartments are a little bigger.

We very much enjoyed meetin...

We very much enjoyed meeting Rob in person after speaking with him several times and viewing all the information he had provided by mail as we had asked. He met us at the front door and immediately made us feel welcome and very comfortable. He asked whether we were interested in studio one or two bedroom and we began the tour of facility. We viewed a one bedroom on third floor we thought would be great and then a 2nd floor studio unit with a walk out balcony area providing a great view of the magnolia trees and raised garden beds that would perfect for Herbert. We then say another studio with a different floorplan, but the balcony one was wonderful. We met Allen also and he was very nice and provided us more info about food, social gatherings, and more.

I think they could maybe change manag...

I think they could maybe change management.

Independent

My father was here. It's independent living and just needed more care. They did not have many activities at all. They were going through some management changes when he was there. If he didn't need the care it would have been great for him.

enjoyed the facility and Ti...

enjoyed the facility and Tim. Think my parents would be happy there, but issues are price is a little high for their budget, no two-bedrooms available and the laundry is outside of their room. Location would be perfect.

Very welcoming and clean.

Willow Grove is very welcoming and clean and well maintained. It’s nice and bright and the furnishings are very pretty. They were without an activities advisor for a month but they have a new one now.

The co-managers are a husband and wif...

The co-managers are a husband and wife - very very nice & enthusiastic about property. Really encouraging. Drive by visit to check exterior - VERY NICE! Like the porches. Property well kept, clean, no trash, nice nice porches. Quite a bit of coming & going - must've had an even either getting ready to start or just finishing.

From the Community

Holiday Retirement provides a fulfilling, independent lifestyle in a welcoming environment.


Our hometown of Matthews is a largely residential community that is warm, friendly and safe. Between our quaint downtown and network of charming parks, there's plenty to see and do right here in town.

Our all-inclusive month-to-month rent covers:
- Three delicious and nutritious chef-prepared meals from scratch
- A variety of enriching activities
- Weekly housekeeping and linen service
- Transportation
- Most utilities

Friends in 300 places
Holiday Retirement offers our residents a one-of-a-kind travel program that invites you to stay up to seven nights per visit at most of our more than 300 independent living communities across the United States and Canada, where you’ll enjoy a comfortable guest room, all your meals, shuttle service, and participation in all programs and activities, at no additional expense.

Built with your comfort and safety in mind
Our easy-to-maneuver floor plans are ideal for seniors and all apartments have emergency pull cords. Our 24/7 dedicated live-in managers provide an additional level of comfort. We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. Residents are welcome to use outside home health care options that may enable them to continue enjoying life at our community.

Our live-in managers are dedicated to making your life with us a truly special experience, and we look forward to meeting you.

Call today to schedule your personal tour and learn more about joining our family!