The Grand at Twin Lakes - Palatine, IL

Room Type Monthly Range* (USD)


Get Pricing >

1 Bedroom


Get Pricing >

Click Here to Get Pricing: Get Pricing

* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Medication Reminders
  • Assistance with all aspects of daily living
  • Meals Provided
  • Housekeeping provided
  • Full-time Activity Director
  • On-site Maintenance Personnel
  • Transportation
  • In house Family Physician
  • Medical Alert Systems
  • 24-hour Emergency Call Response
  • All private rooms
  • Utilities
  • Library

Customer Reviews

They are experiencing help issues, both in food services and caregivers.
Many promises that it will get better but have not seen it.

The Grand is a beautiful facility with a friendly staff and care team if extra assistance is needed. My 91 year old mother is comfortable there, and there is peace of mind that she has her meals and care when required.
As we are not on Facebook, we have very little communication regarding events, the menu, or other news, otherwise, we are happy with the Grand so far.

Not pleased

Mom loved the Grand at first, but it has started to go down hill, [Name removed] the administrator is good at giving lip service without results. I have searched to find the parent company so I could reach out to them but I have been unsuccessful. The facilities are very nice but I am afraid the management is incapable. Be careful if you are considering.

Exceptional Care

I'm beyond happy with the care my Mom receives. Every time I go to visit her, I'm greeted warmly at the front desk and I always feel so welcome. My Mom really needed to be somewhere that had a lot of programs to keep her busy and happy. She was so lonely at home and now I know she is enjoying life again. She especially loves participating in water aerobics. I was extremely impressed when I found out the Executive Director, [name removed], leads the class. I find that extremely impressive that she takes time to out of her day to engage with the residents living there. You can tell she truly cares about her job and those she is caring for. I really couldn't be happier with our choice. A huge thanks to the staff for everything you do!

I love the Grand

I am more than happy with my life at the grand. Especially with the wonderful caregivers led by [Name removed] who is very kind and considerate and also smart! I want to especially mention [Name removed] executive director, who is always there for me. Also the caregivers are considerate and kind and always go the extra mile. I am so happy with Chef [Name removed], his meals are fantastic. And [Name removed] wears many hats and excels at them all .. I only have wonderful things to say about all of the staff, [Name removed]too does a great job at the front desk. It’s a wonderful atmosphere with beautiful surroundings and friendly residents.

Review of the Grand at Twin Lakes

My mother [Name removed] Has been living at the Grand for 10 months. All her needs are taken care of by a wonderful caregiving staff led by [Name removed]. [Name removed]is kind, understanding and always ready to help. [Name removed] is always there when my mother needs her also. All of the staff go above and beyond in helping my mother and she loves them! My mother also enjoys the beautiful and calm surroundings, the wonderful dining room, the amazing chef and has met many good friends. She has been very happy here!

Will be exceptional place for Mom.

Toured many facilities in the area and was pleasantly surprised with the Grand Twin Lakes. Spacious rooms, cleanliness was exceptional. After asking many questions not only of the staff but also residents, I feel this will be a special place for my mom. This will be a new community of friends which will also become her family. C.H.

Beautiful and clean. [Name removed] couldn’t have been nicer. Rooms are very nice, lots of extras in this community.

We live in Palatine so The Grand would be a good fit for us. We were pleasantly surprised by the light and airy decor and the overall cleanliness. [name removed] made us feel very comfortable with the entire operation. We would probably be ready to move in if it were not for the size of the units. They are not adequate for our needs.

You walk through the door and you think you are at a resort. Beautiful rooms and amenities. Retirement living at its best.

Jennifer Lazansky

Local Representative

Thank you for taking time to share such a wonderful response!

I toured this community

The decor was bright, open and cheery. I didn't see a lot of residents out and about. They had a nice park area adjacent to the facility. It was a nice, clean community but just not a fit for my aunt.

Jennifer Lazansky

Local Representative

Thank you for taking time to share your positive experience!

Found what we were looking for!

My 92 yr old mother moved into The Grand Twin Lakes about 3 weeks ago. The experience for all of us has been very positive. Mom can't say enough about how wonderful the food is and how kind the staff has all been to her. The facilty provides the safety & security we were looking for and is kept very clean. As a family member living out of state, it is so calming to hear the staff speak about my Mother as if she was part of their family. At 92, Moms needs are increasing & changing frequently. I very much appreciate knowing that they are on top of it, and working hard to identify how they can help. I would strongly recommend The Grand to any family looking for a safe place for Mom or Dad. My sister & I have already thought about how nice it would be for us to live there someday.

Jennifer Lazansky

Local Representative

Thank you for taking time to post such a wonderful review. We are so glad you and your Mom are a part of the family!

Thank you!

I couldn't be more happy with the choice my Mom made. I had my reservations at first but I think most daughters do when they entrust people other than family to keep an eye on a loved one. Since I don't live near my Mom, it was extremely important that she was somewhere safe. I recently came to visit and I was I was extremely impressed! The staff are so friendly and the facility is clean. My Mom has made so many friends. She calls me almost every night after supper to tell me about her day. She raves about the food, tells me funny stories about her new friends, and the latest and greatest happenings. I want to send a sincere thank you to the Executive Director [Removed] and her staff. [Removed] has built such a caring team and you can feel it as soon as you walk into the building. Thank you so much for all that you do for my Mom. I know she is happy, safe, and healthy. So thank you from the bottom of my heart! I now sleep soundly and without worry as I know you are all caring for her.

Jennifer Lazansky

Local Representative

Thank you for taking the time to post such a wonderful review! We are so glad you noticed our caring team. We work very hard to ensure our residents receive the highest quality service.

My mother and another woman were the first two occupants of The Grand, that was back on June [Removed]. Both my mother and my siblings have been very happy with not only the facility but all of the staff that go along with it. They are all extremely friendly and helpful with my mother who is 87 years old and the memory is not all there. They look after her and keep me updated all the time. [Removed], who we cannot say enough about is warm, thoughtful, caring, and loving with not only my mom but with all the tenants and their families. When I am ready to live in a retirement home it will definitely be at the Grand at Twin Lakes, Palatine, IL. I highly recommend this facility for all seniors looking for a beautiful, clean and friendly environment to live in.

Jennifer Lazansky

Local Representative

What a wonderful review- Thank you for taking your time to share your experience. We are so happy you and your family are a part of the family!

Extremely positive

The staff at this community have been very good. They make dad feel comfortable and they are seeing to his needs. They are accommodating and we have good communication. He likes the food. The residents are friendly and dad has made friends. He has participated in an exercise class and has enjoyed the pool. The community is very clean and the rooms are nice. I would highly recommend this community.

Jennifer Lazansky

Local Representative

Thank you for sharing your wonderful review! We are so glad to hear that your Dad is enjoying some of the many amenities. Thank you for being a part of our family!

Beautiful Community

My mom is settling nicely at The Grand at Twin Lakes. The community is fairly new and it is beautiful and clean. My mom is enjoying her apartment. The staff is friendly and so far everything is well-maintained. I have dined here with my mom and the food is very good, they offer a wide variety of healthy choices, the meals are well balanced. They definitely need to incorporate more activities for the residents other than Bingo once a month. But there is an exercise room and a swimming pool available for the residents. I would recommend this community to others.

Jennifer Lazansky

Local Representative

Thank you for taking time to post your kind words!

A phone tour

I spoke to this community numerous times over the phone. They seemed very welcoming and knowledgable. I would have looked at this community, however we did find a community closer that works well for my loved one.

Jennifer Lazansky

Local Representative

Thank you for taking time to share your positive experience.

Friendly staff!

When I toured The Grand at Twin Lakes, I thought it was a nice place. Every community that I toured had its pros and cons. The staff was very friendly. The tour guide that took me around was very knowledgeable and friendly, but we found another community that for my mother's needs best.

It is Pretty good

It's pretty good but they promised a lot more than they gave. Their weekly housekeeping is fine. The meals are very tasty and as a diabetic they don't have options available. However they have made some adjustments to manage my meals like putting any sauce on the side. They have a lot of fruit and luscious desert that is hard for me to keep away. The community is very lovely and beautiful, I like that it is open.

Care for my parents.

I like the careThis is an outstanding community. The staff is caring and very attentive. The food is very good and they are enjoying all the meals. They have activities, but since the community is so new there are not enough residents to participate. We do recommend this community to families for the care of a loved one with a good value.

Worth taking a look at.

I liked this community and if it was up to me I would have chosen this one. They offer top notch amenities such as a swimming pool, a workout room and a theater. The community was clean and the staff I met were nice and knowledgable. I met the chef and they seemed nice.

I would recommend The Grand!

They have regular activities and dad does like most of them. The staff are helpful and friendly. He seems to like the food. This is a new small community and it does not yet have a lot of residents so the residents receive more attention. . The community is very clean.

We are extremely happy with The Grand at Twin Lakes!

Mom is doing well since the move to The Grand at Twin Lakes. The community just opened in June, it is a rebuilt hotel. The community is very nicely kept and clean throughout. I have eaten with mom on several occasions and the food is good. The front desk staff are very friendly and are willing to answer your questions. They have a small amount of residents but it is growing. They have a movie theater and a number of activities available.

Very nice Community!!

The personal were fantastic during the tour. It is a very nice and new community. The location is great i really like that the rooms are smaller. It makes it a really small family oriented community. I would definitely recommend The Grand At Twin Lakes to family and friends

New Community!!

I'ts a clean community with wonderful staff. Everything is in place and clean. I really hope that some stability can happen. The food doesn't taste very good and my father does't get options on dinner. The meal portions at the moment are really small. The director needs to start making sure that everything is not so disorganized and that meals are served the way they said they would be.

From the Community

A full service rental community with a backyard of envy. Located on Twin Lakes in Palatine, The Grand is designed with the active senior in mind. You’re just steps away from fishing, golfing, parks and a short drive to dozens of restaurants, world class shopping, Arlington International Racecourse and everything else the northwest suburbs have to offer.