Prestige Senior Living Orchard Heights - Salem, OR

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1 Bedroom


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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Good job

We looked at a lot of different communities and found this to feel most like home. At first, we were skeptical because we read some bad reviews. Being here, we can honestly say that we were mislead. No place is perfect, but they try hard here and it has made some big improvements.

The team is warm and inviting, the residents are very nice and active. My dad loves happy hour on Friday's and so does everyone else! They allow pets which was vital for us. The managers seem to demonstrate genuine compassion when interacting with residents.

The food is good, but some days it can take a while before you are served.

Overall, my dad is happy and plans to be here for quite some time.

Gem in West Salem

Absolutely wonderful Assisted Living in West Salem. Orchard Heights stands out for its great service, good food and wonderful caring staff. My Dad has had the best care since moving in June 2019. The food is well prepared and delicious, the staff are caring and the manager Tracie keeps everyone in good spirits. I would highly recommend this facility

Hidden Gem

Orchard Heights does it right! Our family loves the beautiful West Salem location. The courtyard makes you feel as if you're in your very own backyard. The apartments are spacious, the staff is courteous and the food is actually delicious!

The only thing we would change would be adding someone at the front entrance to welcome guests. When we first arrived to tour, we weren't sure where to go as the reception desk is upstairs.

Other than that, we are very happy with this place and so is mom!

love orchard heights

Super impressed with this little gem in West Salem. It's location is breathtaking views of Salem. The Manager [name removed] is kind and very informative about the health care industry. My Mom enjoyed delicious meals. I was introduced to the chef [name removed] who has many years of experience and goes to the extreme to cater to the individual needs of the clients. The staff smile and care about Mom's care. They all greet her and knew about her specific health needs. I would highly recommend this place if your family needs

Great place

Really enjoyed the time here at Orchard Heights. Excellent managed facility by [name removed]. Beautiful location at a incredible view of Salem. Chef prepared foods and great service. The prices were reasonable.

5-Star living in West Salem

I was brought here by my daughter. She raved about Orchard Heights. She said the food was wonderful, the building was clean and smelled great, and lastly she said I would feel like everyday is a holiday. She was right. I have loved every day I have been here (since March 2019). Even when there have been difficult days for me the staff have been wonderful at making me feel at home and cared for. I am aware I have other neighbors that need things as sometimes I do, but I think everyone tries their best. I am so happy with the decision my daughter helped me make.


Horrible, charge for services that are not provided. We first moved our love one in and everything seemed fine the major staff changes (upper management) brought the roof down. Poor food senior staff that were untruthful and let me tell you we were charged for services not provided. No toilet paper in the bathroom shower curtain broken and not fixed for a month until we notified staff of the problem. You are paying for sub standard living. Rental Equipment lost and you are stuck with the bill $$$$. Sub Standard food (canned even when in season) filthy dining room (food on table and floors hours after service). We were told that the room was monitored if the door opened well we opened and closed the door for an hour and guess what no one showed up this was done on several occasions with the same result.

Your loved one deserves better!

At first we felt this was a great place. Light open dining and suites. It didn't take long for everything to change.

Our parent was charged for services that were not given, the place had negative vibes and even basics like cleaning etc. went down hill.

Management was/is not honest and there was no regard for our parent. They lost her wheelchair, took over a month to fix her broken shower rod holder and I could go on and on.

The damage done to our elderly parent because of OH can never be undone.

It is SO SAD that people, who are in the business of caring for elderly people in need, DO NOT CARE.

This is largely a review of those in charge, not necessarily the one on one care givers.

Don't be taken advantage of because your family is in a desperate situation. Your loved one deserves better. And this place is the worst.

I'm sorry, but it's true.


If you care at all about your loved ones, you will keep them as far away from this place as possible!! Our mom was there for 3 years & the only reason she stayed that long is because I didn't have a car and my sister & I lived close to her. Great management would come & go, great care takers would come & go.... the bad ones stayed. We came to visit my mom dozens & dozens of times to find her with soiled pants, bedding and even floor! There was a lot of theft there, (one person went to jail). They did not serve fresh fruits & vegies, it was canned. We constantly had to bring mom food because Orchard Height's Prestige Living was so bad! There isn't enough space here to warn you of all the terrible encounters we had with them. We are VERY thankful though, that mom is now in a NEW facility that cares, attends & respects her the way any elderly person should be treated. (AND, they have really good fresh food!)

Tyler Mason

Local Representative

I am very concerned to hear you endured this experience at Orchard Heights for 3 years. Prestige at Orchard Heights is governed by the rules and regulations of the State of Oregon and strive to make sure our residents are well cared for in all aspects. Prestige has never employed any one who has been to Jail for theft. All employees are go through many clearance measures, state and federal. Fresh fruit and vegetables are available at meal times and any resident and family request, always. If you feel you would like to share more about your experience, please feel to reach out to me directly.
Tyler - Regional Director

My mom was a resident at Prestige Orchard Heights 2 1/2 months. She became Ill and required hospitalization and, after that, further care in a nursing facility. She was scheduled to discharge back to Orchard Heights but on the day of her discharge, the director there informed us there was no longer room for her. In other words, we were misled and my mother was being discharged with no where to live. This left me scrambling to figure out what to do. The director NEVER contacted me or let me know that this outcome was a possibility. Thankfully, the staff at the nursing facility offered to help with making other arrangements. In my opinion, Orchard Heights is being run by very unprofessional, uncaring people. What other explanation is there when a frail, 90 year old woman is turned away without any notification. My mom is going to be ok-no thanks to the staff at Orchard Heights. Stay away from this place. Their main goal is getting as much money as they can. The residents mean NOTHING to them.

Tyler Mason

Local Representative

Thank you for your concerns. I was involved in your mother's situation and was to shed some clarity. When a resident leaves the community, it is policy and procedure to provide an assessment as the needs of our residents can change drastically. In providing the assessment for the care needs and services required to keep mom safe, we were not able to assess within the hour and the hospital was ready to discharge. We weren't able to accommodate the assessment so late in the evening but were able to go the following day. The hospital hadn't given proper notice and for that we are so apologetic to you and your mom for the last minute discharge efforts. Our goal is to make sure Mom' needs can be met now that there had been a change in her condition. It would be uncaring to accept her back not knowing that Prestige at Orchard Heights could or couldn't accommodate her new care needs. We wish you all the best for you and your mom.

Current resident

The community has a very family friendly feeling. The caregivers work really hard, and treat us residents like family. There are lots of different types of activities to get involved in, but it's up to you how much you do.

The food can be hit or miss, and sometimes the housekeeping could be better. Overall, I enjoy living here.

Tyler Mason

Local Representative

We are thrilled you are enjoying our wonderful community. Please let us know if there is anything else you need.
Thank you!

Family atmosphere

When asked how Barbara and I like Orchard Heights, we would have to say that in all respects (layout, condition, care staff, maintenance, food and cleaniliness) we would rate it 1st class. We like it very much. Thank you!

Tyler Mason

Local Representative

Thank you for your kind words. It is residents like you that make Orchard Heights a wonderful place to live.

Great social experience

Coming here was not my first choice of where to live. However, after the initial adjustment period, I have grown to love this place- and the staff.

The staff and residents keep good company, and arrange big, exciting social events on a regular basis. The caregivers help me with my housekeeping and my medications, and have done a great job keeping me healthy.

The entire staff knows and remembers my family by name, and now they are part of OUR family.

I love this place, and I never plan to leave.

Tyler Mason

Local Representative

Thank you for the kind words, Mel.
Please let us know if there is anything we can do for you.
Thank you for choosing Orchard Heights as your home.

Life at Orchard Heights

Living at Orchard Heights is not the same as living in your own home. In a way, it's better. You don't have to do your own cooking, cleaning, or laundry if you don't want to.

Also, the kitchen provides three meals a day, with one special for each meal, or alternate options if you prefer. Your apartment is cleaned for you once per week, and if you don't want to wash your own clothing, staff will do it for you.

There is no need to worry about your medications, because they are delivered to you per doctor's orders.

There are a myriad of activities in which to participate, and several clubs (pinochle, poker, crafting). We also go on several excursions throughout each month (all optional), like: casino trips, out to lunch, out to dinner, scenic drives, theater night, etc. If there is some activity you prefer to do, speak up and staff will likely accomodate.

The administration and staff are VERY friendly and responsive to residents, and always follow through on promises. Orchard Heights really has a great community feel, and truly feels like family.

I will say, the one thing that could be improved is the consistency of the food. Sometimes it's good, sometimes it's not.

Poor care and communication

My significant other was there. My list of negatives could be endless. This happened about a year ago. Food was terrible. If I attended a meeting for residents about the food, I was told by the director it was none of my business and not to say anything although I ate there often and knew what was served. Food was bad and at times they had to send out for meals. My SO was on a sodium free diet. He was told they didn't make allowances for that and that he just shouldn't eat the things with a lot of salt. No alternatives were offered. At one point he did not have his night time insulin for about a week because they said the doctor did not answer their FAX. When I asked the nurse why they did not just call the doctor, she said she would end up on hold. I would think that common sense would tell anyone that the receptionist would have to check with the doctor before giving any advice.
They said they could not reach him after 5PM. They never followed the instructions on the recording as to who to call after hours. Just waited about a week. After 5 PM they would just send him to the ER regardless of the problem. They even told him he could not check his glucose more than once a day even when he knew from experience it was high. At one point he asked me to help him change his clothes. His sweat pants were wet and literally soaked. Once off, I saw that his legs were triple their size and beet red and draining. Took him to the doctor the next day and he spent the next week in the hospital due to edema. How would it be that his bath aid did not see this? They would not allow a resident to accompany him outside because he could not get the door to open without help in his wheelchair. They said he could not go out alone if he needed help. [removed] So many lies they had about everything. [removed] I could go on but no need of it. I would suggest that if you have someone there, watch them very carefully. [removed]

No complaints here!

The facility is very clean, and the staff is great. I can't think of anything bad to say, everything seems pretty good overall and the food is excellent!

clean place, poor communication

My mother was there at Prestige Senior Living Orchard Heights for only a month before she ended up in the hospital. We are now in the process of moving her somewhere else as the level of care she needs is more than what they provide.

It was a very clean place, and they were always very nice and friendly with mom.

Their communication, however, has not been too great. None of them call me back when they say they will.

excellent care

My mother was there at Prestige Senior Living Orchard Heights for about eight weeks and she had excellent care the entire time she was there. They spoke to her all the time, showed that they were really genuinely concerned, and made the last few days of her life as pleasant as possible.

Beautiful but more like a hotel than a home.

We looked at this when we were touring. It was very pretty, but it felt more like a hotel than someones home. Everyone was pleasant, and friendly. The food was really excellent. They just weren't as close to our house and wasn't the best fit for our personality.


They have a friendly and courteous staff. The food is good food. There is enough parking, but then we tend to park in the evenings. They do have outside areas for family and residents to enjoy. The activities could be a little bit better.

Great, but No Medicaid

Very nice community!! The problem was that they don't take Medicaid at all, ever, and we knew that eventually my parents would need to use Medicaid. The were out of the running, but not because we didn't like them!

Not Good At All

When mom lived there she never participated in anything. Her room back at the end of the hall and only came out for meals. The rest of the time she was sitting in bed watching TV.

My mom lived there for years. She moved in when my dad was still alive and he passed away and so she was there by herself. There seemed to be an extreme amount of turnover in the staff there. When she first went in there I thought it was good but I didn't really have anything to compare it to. It just got to where her room was never clean and she wasn't clean so it was not good at all. I really felt like when I would call about things that they weren't being truthful with me. I really can't say anything good about them.

From the Community

Nestled in the hills of West Salem, Oregon, Orchard Heights Senior Community’s four-story building offers lovely downtown and mountain views. Orchard Heights is an assisted living and memory care community, the latter focusing on care for those with Alzheimer’s and related dementia. Call for your personal tour and reserve your room today! Dignity, Choice and Independence are more than just words at Orchard Heights Senior Community, they are the basis of our care philosophy.