Lancashire Hall - Lancaster, PA

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Customer Reviews

Don't Go There!

I spent 2 weeks in this facility and was happy to leave. I will start by saying that most of the staff are wonderful people, friendly, polite and helpful. A few were lazy and incompetent. The hands-on staff are mostly LPNs, CNAs or aides without certification. Some are from countries where English is not their native language and I had some trouble with making them understand what I needed. In addition, there were many times when the call bell was not answered for as long as 20 minutes. And a number of times when I requested pain medication, sometimes repeatedly, it was not given to me for as long as 90 minutes or more even though sufficient time had elapsed since the last dose. This led to having much more pain than I should have had, especially when I had to go for therapy.

Privacy was poor. I often had to go from the bed to the toilet and back wearing a hospital gown that exposed my buttocks. All of the gowns were huge and slipped off a shoulder, interfering with the walker I needed to move around the room and bath.

Men and women are in rooms across the corridor from each other instead of having women at one end of the corridor and men at the other. The men seemed to be much louder than women, letting their TVs blare day and night and yelling for staff rather than using the call bell. A man in the room across from me even had a bell that he rang loudly when he wanted something instead of pressing the button for the call bell. My roommate also told me one morning that a male resident had gone into the room next door in the middle of the night, talked loudly in our shared bathroom and started to come from there into our room. She had to yell at him to get him out!

It was so loud most of the time that I kept the door closed whenever possible. Carts for meals, laundry, etc. had very loud wheels and rattled badly. With the door open, we couldn't hear the TV or each other talking. Although we each had our own TV, the audio came from the TV itself. There was not a speaker in the control device as there should be. That meant I had to watch the same channel as my roommate or keep the TV off.

The physical and occupational therapists were great, although several were fairly new employees. My injury required much more therapy than I was given - a half hour or less daily when it would have been up to 3 hours a day in a true rehabilitation center. Because of this, I asked for printouts of the exercises and did them in my room. One occupational therapist did, without me asking, provide a sheet of exercises and a resistance band for my upper body. I supplemented PT with frequent wheelchair trips around the building. Someone less motivated would receive far less therapy than is required.

The food sounded good but usually arrived lukewarm and had little taste. I only had one hot item on my tray 3 times in two weeks. The portions were very small. I finally started asking for additional food from the menu and sometimes got it. For my last 3 days, someone gave me an additional portion of mashed potatoes with gravy - an "enhanced" meal - apparently for extra nutrition. I believe this was done to avoid the cost of a nutrition drink (Ensure or similar drink) that I was supposed to have. Because it was December, a "holiday dinner" was served one Saturday. Family and friends could join the residents for $14.50 each. The meal consisted of either turkey or prime rib, mashed potatoes with gravy, one vegetable and dessert. I didn't realize it was possible to cut prime rib 1/8" thick! The dessert, as usual, was the highlight of the meal, although the serving was very small. I was always still hungry after meals and asked my mom to bring me snacks. I went through everything she brought me!

My major complaint is the fact that rooms on the rehabilitation wing, especially the shared bathrooms, are not ADA-compliant and it was difficult, if not unsafe or impossible, to be in a wheelchair and use the facilities. At the toilet, a floor-mounted grab bar made it impossible to transfer from the chair to the toilet safely. The counter, sink, mirror, soap dispenser and paper towel dispenser were far too high. The small closet with a rod and some of the drawers and a cabinet in the room are too high to use from a wheelchair. Because of past jobs, I am very familiar with ADA requirements. It is obvious that they took regular rooms, added a few grab bars and called it a rehabilitation center. It is not. It is just a nursing home and not a good one.

In the 2 weeks I was there, the floor in our room was never swept and certainly not mopped, despite there being visible debris - cups, pretzel pieces, a plastic spoon and more around the beds. For 8 days, my bed linens went unchanged. In the bathroom, a separate raised toilet seat had been installed - not even fastened down - and one of the women next door apparently had frequent violent diarrhea that spattered onto the inside of the back of the seat. It stayed there for days, was finally cleaned off, and reappeared over and over. I finally told an aide about it. Apparently they seldom clean the bathroom toilet, sink, counter or walls.

There is more, but I'm done. Try to avoid this facility of you can. I will say it is better than [removed], as they are terrible places. Not much of a recommendation, is it?


My father [name removed] is under great care at this center. He is very happy there. He says the staff are nice and friendly. He and his room are always clean and the food is good. I would highly recommend this place because most of all his health is improving.

Not Great

It smelled like urine all the time, as soon as you walked in the front office of the Nursing home, and the rehab wing. We were there for rehab they said 6-8 weeks for recovery, she was better in 5 because she wanted out so bad. They have cottages there too, I don't really know about them.

From the Community

Every resident at Lancashire Hall is a unique individual and is entitled to be treated with dignity and respect. It is our goal to respond to each resident’s physical, social, emotional, and spiritual needs in a caring and compassionate atmosphere. We recognize that each resident and his or her family deserve the best care and we will work diligently toward meeting this goal.
Lancashire Hall offers Therapeutic Recreation, Resident Care, Wound Healing Program, Pain Management, and Terminal Care Programs and accommodates patients receiving Hemodialysis.
We offer a Rosemont Center that provides a secure, self-continued home like atmosphere where we have staff trained specifically to meet the needs of the cognitively impaired adults.
Rehabilitation services at Lancashire include rehabilitation programs to help with your recovery back to home. We specialize in total joint replacement, pre-prosthetic, communication and swallowing programs, and we now included Wii Rehab therapy.
Come for a tour and talk with our family here at Lancashire Hall.