Orchard Hill Rehabilitation & Healthcare Center - Towson, MD

Orchard Hill Rehabilitation & Healthcare Center - Towson, MD has yet not published prices.

Customer Reviews

⚠️EXTREMELY DANGEROUS ⚠️

⚠️PLEASE READ AND SHARE⚠️ Posted on Facebook also.

⚠️DO NOT PUT YOUR LOVED ONE HERE ⚠️

September 2019 my mother was admitted for sub acute rehabilitation. All of her paperwork was lost during transit. She was there for 10 days and it was pure hell!

I compared the doctors orders with the nurses shift notes and discovered they did not match. They were literally billing Medicare for services that were not rendered! Breakfast lunch and dinner came “whenever” and put so far away from her she could not reach it to eat. She lost weight. She had bruises on her. She didn’t know where she was or why she was there. She was treated like insignificant human being with only a beating heart.

I visited my mother often. Sometimes sitting with her 7-8 hours at a time and Not one person came in to check on her or to reposition her In bed (per Doctors orders), or remind her to get up to use the restroom, etc. or even see if she’s ok. (She does have dementia.) They also had her on high doses of trazodone which is a tranquilizer instead of tramadol her pain medication!! Very big medication error which made her dementia worse!! She lost weight, became weaker and was visibly afraid.

This was supposed to be REHABILITATION??

After dozens of emails and telephone calls to department supervisors and no one returning those inquiries, I decided to drive there to demand answers. After 10 days she still had not been bathed or have a hair washed or even her toothbrush opened! I immediately called 911, requested police and ambulance to transport her to the local hospital to be evaluated.

My mother received absolutely zero to minimal care in this facility. The acting administrator would run from me when I walked in! He would not return my calls. Nursing staff would not return my calls. It was never the same person on duty the entire 10 days she was there. There were no telephones in patient rooms. No way to get in touch with my mother unless I physically got in my car and drove there. I filed an official complaint with the state of Maryland health care quality control, The state health department, in Maryland State Ombudsman department as well as other state organizations that needed to know.

This facility used to be ManorCare at Dulaney in Timonium, Md. That should tell you all you need to know.

I highly advise against placing anyone you care about in this facility. I have spent the last month being interviewed, filling out forms and documents to make sure the state of Maryland is aware of these deficiencies and how dangerous this facility is. I will not I know this will not help my mother situation at the time, but I’m hoping it helps somebody else.

Nobody deserves to spend their remaining years of life isolated, neglected and forgotten. I am not a litigious person by nature but I’m pot committed now. I feel tremendous responsibility to get this information out there for anyone considering placing a family member at this facility.

Please, please, please do not even consider this place. It’s a death trap.

I can be reached on Facebook for further information.
~ [name removed]

Review of Orchard Hill Rehabilitation & Healthcare Center

I think it's been excellent. I think everybody is very kind to my loved one and meeting his needs. The staff are patient with him. It's old, so that makes it look not so wonderful.

Review of Orchard Hill Rehabilitation & Healthcare Center

My loved one said it is fine and the therapy is fine. He said it is very clean. He is an eater but is not comfortable with the diet plan he is on. They have not talked to me yet.

Review of Orchard Hill Rehabilitation & Healthcare Center

The interactions have included several unprofessional staff members in nursing. Outside of the care meetings, they do not really offer a lot of information between the meetings.

Review of Orchard Hill Rehabilitation & Healthcare Center

My mom says therapy is going great. She says she's gotten some of her meals cold. One she couldn't eat because it wasn't cooked right. Other than that it's been okay. A couple of times my loved one told me that they didn't help her get into bed at night. One time she stayed messy all night but everything else has been fine.

Review of Orchard Hill Rehabilitation & Healthcare Center

The meal plan was unclear and it did not seem that they were following his diet correctly. The communication was not good. I did not think that the nurses were responsive

Review of Orchard Hill Rehabilitation & Healthcare Center

I would recommend them with some reservation. When it was Manor something it didn't have the best reputation. They've improved somethings to make it attractive enough for some people. The rehab is probably the best part. They're very careful, helpful and dedicated. Some of them could be a little more attentive, careful, and dedicated. Not everyone is overly friendly. The wastebaskets aren't always emptied, sometimes there are things on the floor. The dietitian came in the other day and asked what he liked and didn't like. If I don't ask questions they don't tell me anything.

Review of Orchard Hill Rehabilitation & Healthcare Center

It looks clean but the communication was not good. There was one nurse that was good with communication but when I would call no one would answer the phones. I had to drive there to get an answer to my question because no one would respond to my messages or answer the phone.

Review of Orchard Hill Rehabilitation & Healthcare Center

The therapy is professional and friendly. My wife's nurse does a good job. The cleanliness is fine and it is an older building. It needs to be renovated. There should be a weekly schedule of what happened and needs to happen. The food is not good. I think overall the organization is lacking with the exception of therapy and that is very good.

Review of Orchard Hill Rehabilitation & Healthcare Center

They don't communicate with me unless I initiate it, but they do take care of any issues I have. The meals are not that great. It depends on the day part of the quality of nurses.

Review of Orchard Hill Rehabilitation & Healthcare Center

They are doing the best they can with what they have to work with. They need a serious amount of improvement with the amount of staff. The staff is very friendly. The manager that got my loved one in there as soon as she did was very helpful. She assured me that they could care for her in the condition she is in. It's very clean. From what I've seen the food is coming in pretty good. I haven't heard from anyone since I've been there.

Review of Orchard Hill Rehabilitation and Healthcare Center

My loved one is happy there and he says all of the nurses and other ladies have been helpful to him. They come to see how he is doing and if he needs anything. The therapists are doing a great job with him.

Review of Orchard Hill Rehabilitation and Healthcare Center

The people are excellent and they're very caring. The aides are very nice and patient with my loved one. Everyone here has been more than friendly and couldn't do more for me. The place is clean. He's been in two different rooms they've both been spotless. The food was fine and they gave him a full meal, not just "here's a hamburger and a bag of chips". They call me with any updates they have on him.

Review of Orchard Hill Rehabilitation and Healthcare Center

We don't call for help often because my husband can move around on his own but when we do need the nurses they are right there to help. I think that everyone is friendly. The meals are pretty good even with the specific diet that he is on. I haven't talked to anybody. I guess they're communicating with him okay. My loved one has had some issues with their roommate having the TV up too loud.

Review of Orchard Hill Rehabilitation & Healthcare Center

The people were very congenial. It was a smooth transition going there. The staff were very good. They were friendly.

Review of Orchard Hill Rehabilitation & Healthcare Center

The front desk is nice and fine. It's old but clean.

Review of Orchard Hill Rehabilitation & Healthcare Center

The nurses have been fine and I have not had any problems with anybody. The therapy has been good and I am happy with them. The thing I really liked and why I chose them is because they offered him an Uber service and that is a brilliant service. It's great because you want people to visit their loved ones. That is the thing I'm most happy about, one of the big keys. The staff is receptive and nice. They were receptive and changed her room when I found her hanging out of her bed one day. I have reached out to different people and the social worker was nice. She spent time with me and was very accessible. I have never seen anyone come in and clean. The food is okay. My dad is thrilled with the ice cream and going to get it with her. They need to give them a straw or cup to drink out of. The rooms are small and crowded though and it is worn out looking. If receptionist is not there when you're leaving, I do not know how you get out.

Review of Orchard Hill Rehabilitation & Healthcare Center

The social worker has been very nice to me and lets me know how he is progressing. They all say hello. Certain things were supposed to happen and didn't. The roommate keeps TV on loud until 2 am and he has trouble sleeping. Once day had not finished his meal and got rid of it because of her time schedule.

Review of Orchard Hill Rehabilitation & Healthcare Center

The nurses are wonderful. The care has been really great. Of my goodness, they are friendly. Some people have been there for a while and they said they are happy with it so it is a good place to be. They have been providing me transportation since I don't drive. They have all been great. It was rough at first but it got better. Communication has been great. They seem to be doing really good on the therapy. It's clean too.

Review of Orchard Hill Rehabilitation & Healthcare Center

The care is excellent. Everything is going okay. My loved one tells me it is fine.

Review of Orchard Hill Rehabilitation & Healthcare Center

They are so nice, so tender, and so caring. It is an older facility but the personal care and attention my mom got couldn't have been greater. The staff was amazing. They called her Princess and Queen! You could not get more attentive than the nurses were. The other facility she was in was not like this. No matter what I said, they were on it right away. The people have the right attitude in their staff. The therapists were excellent and very attentive. I heard from her nurse every day. They knew my whole family and were so friendly. The level of communication was outstanding. I got 3 calls a day. The doctor would call me with any changes.

Review of Orchard Hill Rehabilitation & Healthcare Center

Certainly the staff is very nice. Some people there take too long to get a response from the nursing - not just a one time thing to wait. She complains but lately she said that they are improving with her meals a lot of general. Sometimes it is a lack of coordination for appointments. They do the best they can; there is a snag on the coordination and execution. It is team work they could work on and needs to be addressed. The smell could be improved too.

Review of Orchard Hill Rehabilitation & Healthcare Center

I love it! They are caring, and the kindness of the nurses is fantastic! They ask a lot of questions - usually we have to do all the asking but not here. They care and are honest. I would give the staff a 6 out of 5. The nurses are considerate and kind. The meals are wonderful! He's a picky eater and even he likes them! The nurses, caretakers, and even the people that bring in the meals - they all interact with us well!

Review of Orchard Hill Rehabilitation & Healthcare Center

Overall, my husband's stay is going well. The people are friendly here and he really enjoys the food! I would have preferred more communication from the facility. He has mentioned that his television does not work. He also does not like the location he has to take a shower.

Review of Orchard Hill Rehabilitation & Healthcare Center

The rehab is terrific. Most of the nurses are good. I like the administrators. There are the techs and many others. Some outstanding and some very unpleasant My husband does not object to the food. The administrator helped, and it is getting better.

Review of Orchard Hill Rehabilitation & Healthcare Center

The rehab is excellent. The staff are extremely friendly. My brother seems very happy with the meals. He has complained because takes a while for the staff to help and clean up after his roommate. Also sometimes my brother rings for help and it takes a long time for help. The staff all need to improve with communication.

Review of Orchard Hill Rehabilitation & Healthcare Center

The ladies are very nice and helpful in rehab. They are short staffed though and she don't eat the meals. There's no communication with me.

Review of Orchard Hill Rehabilitation & Healthcare Center

I'm not very happy. The facility is very bad. They have small rooms and two people are having to share it, too small for two people to move in there, let alone visitors and nurses. It took a long time to get paper done and to finally set up an appointment with the admissions. It's been awful. I constantly have to ask for things, no one helped my husband into bed the first day. The dining room is not pleasant, he doesn't like the food. They have not been communicative, we've had to call and ask questions about things they should be telling us.