Hadley at Elaine Care and Rehabilitation Center - Hadley, MA

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Customer Reviews

Dont Bring a Family Member Here

I write on behalf of my father who has dementia and spent less than 24 hours at Elaine Center. My mother was informed when she went to visit him that he was not welcome and had be to moved. This evening as I write he is asleep in his chair at home.
My father was referred to Elaine Center by Cooley Dickinson Hospital. He was in recovery there with a 24 hour nurse due to the dementia. My father was transferred and spent the night there with the catheter he has in place. This morning, he awoke frightened and disoriented. 5 nurses came into deal with him and this placed him in a flight or fight mode. The family was called to come calm him down. My sister did go over and found him quietly in the common room.
My mother arrived mid-morning to find him disoriented but quiet and visited for over an hour. At the end of her visit, a case worker informed my mother that my father was not welcome there and that they were going to transfer him a geriatric psychiatric unit an hour away. They did not ask her or suggest to her but informed her that this was going to happen.
She left Elaine Center and called her children to inform them and to let us all know that she did not want her husband of 60 years taken away. My mother is battling cancer and frail. She asked that I go over there and ask them not to move him which I did. I was told that he was not a good match and that he needed to go elsewhere and that we would have to take care of his catheter. I asked if he could stay 3 hours while I completed my day of work and they agreed.
I returned to work and my sisters can to “rescue” my dad. They had to fight to have the prepaid two week resbit charge returned and were informed that I lied to them and that they never said Dad wasn’t welcome. My sisters brought Dad home. He walked out under his own power and was not a problem.
While at home, we called his primary care doctor to find out what to do next, we don’t know how to care for a catheter or his bed sores. Much to our shock we found out that Elaine Center took it upon themselves to contact the Visiting Nurses and tell them to stay away from our dad and that they had informed him that they were going to have my dad committed early in the morning rather than talk to the family. If my mom had not gone to visit him when she did he would have been gone never to be seen because Elaine Center does not have the trained staff to deal with a known dementia patient???? What right to they have to do this to a person who was in their care less than 12 hours. How can a nursing facility tell a patient to leave when he has a catheter in place and needs help? What kind of caring is that?
My dad’s experience was humiliating, uncaring, and inhumane. I would never recommend Elaine Center to any person.

From the Community

SunBridge Care & Rehabilitation for Hadley at Elaine Manor prides itself on both innovative programs and traditional community values. Our 154-bed facility, opened in 1996, is one of a select group of skilled nursing facilities that has received the stringent JCAHO-accreditation for long-term care, postacute care and dementia special care. Our facility includes 30 physicians. In addition to our medical care, we strive to meet the social, emotional and spiritual needs of our patients. Our activities program provides unique opportunities for residents, like farm visits and pet programs. We offer transportation to community events and appointments and an on-site beauty and barbershop. We also offer religious services for all faiths and kosher meals. We accept Medicare, Medicaid, VA, most managed care plans and private insurance.