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  • Personal care

Customer Reviews

Don’t Come Here

Don’t believe what you see in the pictures and fancy descriptive language about Daylesford Crossing. My friends’ elderly parent was left on their own for two nights in [date removed]. Staff delivered the dinner, which was still covered the next day. The resident slept in their clothes & had urine/ feces throughout the apartment the following morning. Can you IMAGINE? We have documentation as well as pictures. A letter was written to the owners and upper management without any response. We asked to find out who was on duty; they said, “We will look into it and get back to you.” No response back. This is not the first incident. Just one of many. They are paying more than [removed] a month for this kind of care, or more accurately lack of care. This resident requires a high level of treatment, pays high additional fees for this care and on a regular basis does not receive it. We consider this abusive behavior by any standards....again~do not be fooled by the chatty tour, falsehoods about care and friendly promises made by management.

Sage Life

Local Representative

We are truly sorry that the experience you cited in your review did not meet the resident’s expectations, despite our commitment to meeting the high standards we’ve set for our community’s residents and staff.

We will never violate a resident’s privacy by discussing his or her specific care plan. However, our guiding principle is to understand and respect the priorities and preferences of a resident and their family in creating a care plan. Sometimes, a resident’s needs cannot be met in the manner in which they or their family prefers. In those instances, we employ family meetings, interventions, and assessments to revise the plan to a higher level of care. Occasionally, despite our best efforts, we are unable to adequately and consistently meet a resident’s needs. In those cases, in consultation with the resident and their family, we propose solutions such as private nursing assistance or a transfer to a skilled nursing home. Always, our highest priority is each resident’s wellbeing.

Great Option for Senior Care

We moved my mom to Daylesford from another local Senior Care facility. Daylesford has vitality, a fresh and beautiful facility and caring staff. The activities director - [Removed] - is incredible. She proactively reaches out to the residents to ensure that they are participating and feel included. Daylesford isn't cheap but it is a good value.

staff is lazy in connections dementia unit

Place is pretty but the care is NOT

basement Dementia Ward lacks fresh air

Daylesford's Dementia Ward is located in a basement. A highway passes in front of the facility. Management favors a "one size fits all" approach, without exception for individual circumstances.

Sage Life

Local Representative

Our Connections Memory Care apartments are on ground level and access a secure sculpture garden. Every apartment has large windows; facing the garden on the north side or a patio on the south side.
Connections small size, just 19 apartments, enables individualized care and support.

A great place to call home.

I like the care that my grandfather was getting here.We were happy that he liked the meals and they offer him a great variety to choose from. They offered him activities that were enjoyed. We liked to know he was active in the community with the other residents. We would recommend this community for families look for good care and good value.