Cold Spring Hills - Woodbury, NY

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Customer Reviews

Great experience

I had my mother there for a 1 week stay
Everyone was great the staff looked out after her and she was given the best service I could ask for.
Im looking forward to having her go back the next time we are away.
[Name removed]



If you truly care about your loved ones, I strongly suggest you avoid this place at all costs.  

My sister was brought here on [date removed] for nursing, and she had her first seizure in years because they failed to administer her medication and now she is back in the hospital.   The nurses are highly unskilled and lack any compassion whatsoever, and you can clearly see this in your first 10 minutes of being here.   In fact I wouldn't be surprised if 90-95% of these "nurses"  were not even nurses or properly credentialed.    For example, on the first night I stayed at my sisters side until 1:30 am, and I had to verbally prompt the nurses to do their jobs and needed to remind them that my sister who is using a feeding tube is on a feeding schedule.    I asked them to please follow that schedule, and they still came an hour late past the scheduled time.

The facilities are also dilapidated, I don't know how they pass inspections by the health department.   There are holes in the walls, molding peeling off,  the beds are extremely old and dirty, the smell of the place is awful,  and the carpet has not been vacuumed in a long time.  

Please take all negative reviews very seriously, I would give negative 5 stars if I could.  

-[name removed], Ph.D., MS Ed., BCBA

Kudos for care given to my husbands Mom Marie Collins rm 343 Norwich 3rd floor.

Staff 3rd floor

Good day,

We felt it proper to give kudos when deserved and want to point out the warm welcoming staff we have encountered on different days and different times we have visited my husbands Mom Marie. Every time we have come we have been impressed with the attention and respect the residents receive. Each time the facility has been clean, pleasant, decor pleasant and no odors. The staff on Norwich 3rd floor are professional helpful and safety minded. Please if any commendations can be given we would appreciate it because we appreciate everything you do in caring for our Mom.

Thank you again,
Timmy and Angel

Have you explored other options?

My dad was there for 6 months and although the nursing staff tries their best to attend to patients needs the overall support is insufficient for most patients needs. The administration is far worse and the doctor mostly ignores you. My dads foot had lost blood circulation and we noticed 2 weeks ago but after mentioning it to him he said it was normal for him. After we demanded to have him looked at the hospital the vascular doctor said that it had been going on for 2 weeks and there was nothing he could do for it the only option was to have the leg amputated or provide comfort for him. We did not want to put him through that and decided to make him as comfortable as possible. He passed away a few days ago.

A wonderful place, the staff members ...

A wonderful place, the staff members were friendly and courteous. The living space was more than adequate, spacious safe and clean. This location was our first choice after visiting three locations.

place is nice. more of a hospital set...

place is nice. more of a hospital setting.lookos like good care,personnel was pleasant

From the Community

United Presbyterian Residence Center for Health and Rehabilitation (UPR) offers a broad continuum of services, making it possible to provide individually tailored programs, whether for those on-site or at home. This continuum of care includes: Residential Long-Term Care; Sub-Acute Rehabilitative Care; Inpatient Hospice Program; Adult Day Health Care Program; Alzheimer’s/Dementia Special Care; and Long-Term Home Healthcare. UPR is non-sectarian, licensed by the New York State Department of Health and is certified by the Center for Medicare and Medicaid Services.

UPR is a 672 bed skilled nursing facility that provides a full range of comprehensive services. Our mission is deeply committed to providing professional health care services in a warm and caring atmosphere with a staff that strives to maximize the functional independence of each person that it services. Health care professionals representing a wide variety of specialties work as an interdisciplinary team assuring unsurpassed health care for a diverse resident population. Our caring and compassionate staff possesses strong professional credentials. The team assesses each resident’s needs, develops long and short-term goals and implements an individualized plan of care tailored to successfully achieve maximum outcomes.

UPR delivers superior and cost-effective health care and accepts all forms of payment including government reimbursements, third party insurance, private pay and many managed care programs.