Clarendale of Mokena - Mokena, IL

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Customer Reviews

Review of Clarendale of Mokena

We can't thank you enough for all the love and kindness you gave to our father. He loved living there. I always knew he was safe and happy. [Name removed] did a wonderful job with our memorial. Thank you.

Review of Clarendale of Mokena

My dad has called Clarendale home for 6 mo. It's a beautiful building and it's maintained beautifully. The biggest asset is the people who work there. They're caring, compassionate, and work well together as a team. It seems everybody calls my dad by name - which is special for a community this size. The food is delicious. The entertainment is top notch and there's a variety of activities to choose from everyday. It isn't perfect - what is?! I'm happy my dad is safe, well looked after and that helping hands are just the touch of a button away. I trust them because they've earned it.

Review of Clarendale of Mokena

My mother lived here for 2 years until the good lord called her home. The staff was very attentive and caring. The hearts of all the staff members are really in the right place. I am grateful to have called this my mother's home toward the end.

Review of Clarendale of Mokena

Love it here

Sandy Pennington

Local Representative

Your feedback is greatly appreciated as we strive to provide the best experience for our residents and guests each and every day.

Review of Clarendale of Mokena

All of the staff is extremely friendly and professional. Definitely one of the nicer communities.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

Review of Clarendale of Mokena

When living at home is no longer an option, I encourage you to visit Clarendale of Mokena. You will get that warm welcoming feeling when you walk in the door. This retirement home has good food, many shared activities and bus trips. I feel safe here. This is home.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

Review of Clarendale of Mokena

My mother lives here, and they provide her with better care than I could ever ask for. I'm disabled myself and would never be able to provide the care my mother needs. She is currently in the Memory care unit and never once have I heard a complaint. The nurses and staff are extremely attentive to each resident and genuinely caring and friendly. i would recommend this community to anyone.

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

Love it here! Staff is amazing. I'm happy I moved here! 5 stars

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

Kudos to everyone at my new retirement home. The workers have a lot of heart. They truly care. The other residents are out of this world - very welcoming. I love it here.

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

I would highly recommend everybody to take a tour of this community - it is filled with friendly staff members and has a clean and welcoming atmosphere.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

My parents live in independent living. The staff has exceeded my family's expectations. Clarendale goes above and beyond. They try to accommodate any wants or needs without ever saying the word "no".

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

My dad just moved in and he really is doing great!!!

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

My grandfather lives here. He is happy here. At first he was apprehensive about moving out of his home. He was welcomed by the fantastic staff. The residents encouraged him to join them at meals and outings. He loves riding the bus. It's always nice that I can join grandpa for a beer in the bar there.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

Review of Clarendale of Mokena

Very friendly place. I highly recommend this place.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

Review of Clarendale of Mokena

I have lived here for 3 years. Started in assisted living and did so well there that I got to more to independent living. Great life style here! I am happy living here.

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

Very clean here. Management is most helpful and accommodating. Plenty of activities to keep us busy and involved. Most residents are friendly and fun to be around.

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

Great staff - good residents. Disagree with much of the corporate decisions such as not carrying over monthly food points. Too much outside and inside construction. Every bit of space is used for storage. Looks tacky and messy. Cleanliness is super great! Maintenance does a good job.

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

Nice place to live

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

Administrative personnel are good - assisted living personnel are good - maintenance personnel are good - facilities and ground keeping are good. Entire food service operation is bad

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

I have lived here for one year. Adjustment has been difficult staff has made adjustment easier. Look forward to better times.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

I am happy living here. Friends that I have made are great and help here (all workers). All are very helpful and friendly and understanding with any problems you might have. Was hard to leave my home after living there 50 years and then losing my husband, but more and more Clarendale is becoming my home.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

Enjoy the community. Offers markets, handy stores, high homes. Much to do in Mokena. Safe, good police protection. Good community, parks for kids.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

I've lived here 2 1/2 years and I am very pleased with all that Clarendale provides. The staff is pleasant and the residents are compatible.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

My Mother-in-law is living here and absolutely loves it. She says all the staff - from front desk to the nurses and servers, are genuinely friendly and always helpful. She said every staff member she's come across knows her name and it makes her happy, and feel like she's heard, acknowledged, and cared about. Thank you for making her so happy to call Clarendale "home". Side note: I have how classy and professional front desk ladies look!

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

I have lived in this community. I have many friends here. All is fine at Clarendale.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

I enjoy living in my independent home called "Clarendale"

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Review of Clarendale of Mokena

Someone told me when you walk into the right retirement home you will feel it. Well after visiting Clarendale of Mokena I felt it! I can't wait to make it my home.

Sandy Pennington

Local Representative

Your feedback is greatly appreciated as we strive to provide the best experience for our residents and guests each and every day.

Poor Memory Care

DO NOT put your loved one in memory care here. They say they offer it, and they have lovely marketing materials, and you pay for it, but they do not actually provide memory care. My grandfather, who is suffering from Alzheimer's, was a memory care resident for a little over a year (we moved him yesterday). We never received the services we contractually paid for (which were based on the assessments Clarendale required). Specifically, but not limited to:

-- (Every Morning) Assist him into the shower and standby while he showers, remove his dirty clothes and place them in his hamper, lay out clean clothes and assist with dressing if necessary

-- (Days) Incontinence prompting when he is in the TV area or dining area (there is one bathroom with no visual indication of what it is on the door, so your loved one would not know where the bathroom is, my grandfather was OK as long as he was in his room), assistance with going to the bathroom/cleaning up as needed

-- (Every Evening) Assist him with his pajamas and place dirty clothes in hamper, remove dentures and soak them next to his bathroom sink, help him put on a clean undergarment



My mother or I visited 4-7 times a week over the past year and regularly found him in dirty clothes from the day before (or a soiled undergarment), soiled sheets (or a few times sleeping on a bare mattress even though he had two sets of sheets). They did not remove his dentures nightly or help him into his pajamas (we would find him in bed in his day clothes) or help him clean up after using the toilet (we would).



Everyone who regularly visits their loved one(s) has similar complaints (not receiving the services contractually paid for), and every time we voice concerns they go unaddressed.



There is an extremely high turnover in the care giving staff, and unfamiliar faces from one day to the next. And to fill these gaps Clarendale of Mokena uses a service, which only makes things worse (these temp workers never know the lay of the land at Clarendale, let alone the residents and their needs).



When you visit, your loved one will more often than not will be parked in front of the TV or sitting in the dining area, unengaged and abandoned.



It got so bad that we had to go every day. Last week my mom and niece arrived shortly after dinner and were told my grandfather had gone to bed (he goes to bed right after dinner). They encountered him on the commode, helpless and soiled, and in his day clothes. So yet again no one had provided a service we pay for (i.e. assisting him with bedtime activities). He was in distress and they had no idea how long he had been there, but he pitifully said, "Thank God you came." My mom cleaned him up and got him into bed, then went to speak with the nurse on duty (who supervises the caregivers). As she passed a group of caregivers who were sitting together in the dining area, one asked how my grandfather was doing and my mom replied that he was not good and had been in distress. One caregiver (a temp) rudely replied "He is always in distress."



The next day my mother called and spoke with the head of nursing, [name removed], on the telephone. [name removed] did not acknowledge that what happened was unacceptable, and went on to make excuses. When I chimed in that the situation was elder abuse and could be grounds for a lawsuit (I spoke calmly and was not yelling nor attacking, nor using profanity), she replied that that was uncalled for and HUNG UP ON US.



This is not our first round of caring for someone with Alzheimer’s, my grandmother also suffered from it. Fortunately, my grandfather, mom and father were able to rally together and keep her out of a facility (including my grandparents moving in for the last two years). By the time my grandfather was diagnosed my stepfather had battled and passed away from cancer and my grandfather had been ailing for five years under my mother’s care and with a caregiver we brought into the home daily to give my mom a break when I could not. My mom had been a caregiver for almost 20 years at that point, and we finally had to investigate outside resources because his sundowning got really bad.



So we know what love looks like in action. And we know what memory care should look like outside of the home. He is now in a new facility ([removed]) and the difference when you enter is palpable. The head of every department has been there 10+ years, as has much of the caregiving staff. They have won multiple JD Power awards for assisted living and memory care. There was energy and the residents have been engaged whenever we did an impromptu site visit before moving him. Clarendale of Mokena had lots of bells and whistles your memory care loved one will never be able to take advantage of, and you will pay for services you will not receive.

Sandy Pennington

Local Representative

Thank you for providing us with this valuable feedback. We would welcome the opportunity to have a discussion so that we can better understand and address the concerns. Please feel free to contact Bobbi Kelley, Executive Director at [removed]. Your feedback is important so that we can meet and exceed expectations.

BEWARE

This facility is not what it seams, if you want to know how this place really operates go after hours , you will get a real taste of this joke of a place , what they are doing is trying to sell u a room so they can keep the place full they are fake and don’t care about the residents from my experience don’t be fooled , we got Mom out!

Sandy Pennington

Local Representative

Thank you for providing us with this valuable feedback. We would welcome the opportunity to have a discussion so that we can better understand and address the concerns. Please feel free to contact Bobbi Kelley, Executive Director at [removed]. Your feedback is important so that we can meet and exceed expectations.

Review of Clarendale of Mokena

I've been in the industry for 2 years now and Clarendale of Mokena by far is genuinely friendly and knows each and every resident's name. The residents that I've spoken to love where they live and would never move out. The facility itself is very well kept and I would personally recommend this facility to anyone searching for a facility that will truly provide and care about their loved ones.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

Review of Clarendale of Mokena

Clarendale of Mokena is a wonderful place! The building is very clean and beautiful! My mom lives here. She is very happy here. It is so nice to see the joy she gets from the staff here.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

Sandy Pennington

Local Representative

We appreciate your taking time to provide your feedback. This feedback is encouraging as we work to provide an outstanding experience for our residents and guests every day.

Review of Clarendale of Mokena

My mother lives here and we are very happy with her home. The staff are very caring and friendly, they truly connect with the residents. It is very clean and well maintained. They offer a variety of fun activities and she really enjoys Happy Hour!!

Sandy Pennington

Local Representative

Your feedback is greatly appreciated as we strive to provide the best experience for our residents and guests each and every day.

Review of Clarendale of Mokena

My mother loves this community! The staff is very friendly and always willing to help the residents. My mother also loves all the daily activities.

Sandy Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

Review of Clarendale of Mokena

Clarendale of Mokena employees thanks so much for the beautiful flowers, show of love and support and being such a wonderful part of dad's final two months. He loved every second he was there. We were so blessed to have people that truly care for him.

Nice Visit

The people were very pleasant when I came to visit. They keep in touch with me regularly. They’ve been very good to me. They showed me the entire place and were very good at not rushing. They were also very informative about the activities. i appreciate the time they took to give me a tour of the place.

We Picked the Right Spot!

We Picked the right spot for our mother. Our family is 100% satisfied with the care she receives. The nurses and caregivers are fabulous. Everyone in the building is very accommodating and compassionate. We really like how they communicate with our family and keep us in the loop of what's going on- from care, activities, events, and even daily menu options. Our family highly recommends Clarendale of Mokena.

Would recommend this community to a friend

My grandmother has been staying here for a while now, and she loves it! Every time I visit her, the staff is always very kind. If we ever have an issue or need special assistance, the workers are always diligent to accommodate us and help us the best they can. I love the community and would definitely recommend it to a friend!

Tour

I came for a tour recently and I'm impressed with the cleanliness of the facility. I love how open the fine dinning room is,
and the apartment we toured looks comfortable and cozy. A place I would feel good about my parents living there.

I Love Clarendale of Mokena

I love Clarendale of Mokena. My grandmother lives here. She is very happy that she decided to move to this location. The staff here makes everyone feels at home. You get that family feeling when you walk in the door. The connections that are built here are amazing. The apartments and the building are beautiful. The food is tasty. There are several meal options. I would highly recommend Clarendale of Mokena!

Happy at Clarendale

My Mom has lived at Clarendale for the past 18 months. During that time she has moved from assisted living to the memory care unit. The attention to personal assistance and care in both the Assisted and Memory Care Units are what I consider hallmarks of the personnel at Clarendale. The individualized food service is another highlight for both the residents and families who visit loved ones at Clarendale. We could not be happier with the cost, cleanliness, and individual care that my Mom receives at Clarendale.

No place like home.

Although a tad bit expensive, it is worth it. Fine facility! Clean, delicious food, helpful and knowledgeable staff. The apts. are clean, fresh and new. The day trips are very enjoyable. All in all a fine place!

I like living here. Once in a while I may not like something but not often.
Fellow room mates are very friendly. Workers are very helpful and friendly.

There is not enough diversity at this facility my parents would not be comfortable as residents here.

My move in experience was wonderful. I love it here.

A good visit

This seemed like a nice clean community when we visited. The staff we met were nice. They seem to offer many nice amenities. This community does have multiple floor levels and we felt this would not work for our loved one.

Mom broke her back and needed help after the hospital. She stayed for 3 months during a recovery and decided to stay long term by her choice. She is 83 and not lonely now.

Disappointing for the long haul

Clarendale is big on promises when visiting and considering residency. Unfortunately, they fail to deliver once you've arrived. They seem to have a very high turnover of employees. Those who work their do not seem to communicate with each other. We constantly get conflicting calls from the facility. It's been a frustrating experience. We had high hopes, but they seem unable to get their act together.

Sandy Pennington

Local Representative

Thank you for providing us with this valuable feedback. We would welcome the opportunity to have a discussion so that we can better understand and address the concerns. Please feel free to contact us by calling our direct line at [removed] and requesting Bobbi Kelley, Executive Director. Your feedback is important so that we can meet and exceed expectations.

Comfort for dad!!

So far, we are happy with the care that my father is receiving at Clarendale. The place is beautiful and the food is great. The main problems are communication and stimulation. I do not have anything to compare it to and I do not want to sound negative in any way, but I wish they had more activities that were stimulating. I am not there 24/7 so maybe they do and I just have not seen them.The staff there have been great, they tend to my father's needs and take good care of him, it's a newer facility that's only been open for a couple of years.

Not lonely

Mother had a hard time leaving her house, especially because we didn't feel she could bring the dog (take care of her by herself). The community has a small dog, which helped a lot. Mother loves that little dog. Happy with our choice for many reasons.

Sandy Pennington

Local Representative

Thank you very much for sharing these comments, Susan. Wishing you a great day until the next time we meet!

My mom lives here

Mom is 85 and moved here after a sudden illness where she could not live at home alone any longer. She came on a trial stay for a month and never left! It gives me a peace of mind knowing she is safe and that I can be "just the daughter" and not a caregiver! I love her to pieces and happy she is at Clarendale. They are not perfect, but done of the places are! You get what you pay for. We pay a fair price and get excellent feedback and have a caring team assisting my mom. The changes they have made in the past two months definitely helped in making our decision for her to stay here. GOOD JOB - team Clarendale!

Sandy Pennington

Local Representative

Thank you for leaving this detailed feedback about your experience with Clarendale of Mokena. We always love to receive great feedback!

Satisfied with My Dad Respite Stay

My father had a pretty good respite stay experience here at this community. I was satisfied with his stay at this community. I know he was safe, and good hands. They have good staff. They kept me up to date on information about my father. It was a nice experience, but I would say their rates are expensive.

Sandy Pennington

Local Representative

Thanks for the feedback! We strive to provide excellent service to our customers at Clarendale of Mokena.

Things are going well...

MY mother is adjusting well to the community. The place is clean and she is comfortable. She has been joining in a lot of activities and seems to be really enjoying it. It has been a good experience so far.

Sandra Pennington

Local Representative

Thank you for taking the time to share your recent experience. Ensuring the satisfaction of all residents is our goal. Your feedback is very valuable to us as we work to provide the best resident experience each and every day.

I Liked The Tour

This is a very nice community and had a good tour. They showed me the activities area but I was confused where we ended up. The residents ate on one floor and the rooms were on another floor. I did not like the idea of moving floor to floor. I liked it a lot and the people were nice and kind but it was very large and I thought it would be overwhelming for my dad.

Great Experience

Overall my mother had a good respite stay experience here at this community. This is a lovely community, they do a very good job with keeping everything nice and clean. The staff is great, they are very caring and helpful. I know she was safe and in good hands. Everything went well and I would recommend it.

Sandy Pennington

Local Representative

Thanks for leaving us this response! We always love to receive great feedback!

Terrific Place!

Clarendale of Mokena has been providing exceptional services to my mother. She likes her meals they have good taste to them and the portions are good. My mother has been engaging in the activities that they offer she really seems to enjoy them. Staff that help out are nice and communicate very well with my loved one and the family.

A little more expensive!!

The rooms were smaller at this community. The community is clean. The person that conducted the tour did seem pushy and I could not get my questions answered. They also have different levels of care and the price increases as the levels of care change.

The Tour I Had Here

The tour I had was nice. The community was nice and clean. There was nice interaction. I was not offered a complimentary meal to sample the meals. I was able to get all the community information.

The Clarendale of Mokena seems to be a great place. A very large,well organized facility with beautiful decor. I enjoyed the tour with Bridget who is a very friendly and informative person.

Horrible

Between the menu changes, undercooked food at every meal and lack of support at the upper nursing DON and management level this place is the worse! Mom can't get a meal fully cooked and calls nightly with a complaint about food and more. First I thought it was just due to the adjustment period but after months I stopped in and saw first hand, we pulled her out ASAP!

Attention!!!!

Poorly managed! Do not put your loved one here! Staff turn over rate is high full turn over of staff nurses alone is sad went through 2 to 3 full staffing changes since facility opened! Staff and mangment are not on same page when mom move in, no one really knows what is going on! No activities for memory care, aide are doing everything with residences and it is all looks no nothing more! Nurses are good when they start, but they don't stay! Ratios are too high, one nurse for 2 or 3 floors or no nurse on site at all! They say 24 hour nursing, not true mom dint get morning med til noon cause no nurse and director won't pass and she is a RN! No nurses would come in now it's all agency in there not stable at all. Not safe for your loved one, look elsewhere, keep your family safe, Mom moved out quickly, never again be aware!

I would recommend this community!!

My Brother in law is doing well at Clarendale of Mokena. The community is very clean and the staff are friendly and very interactive with the residents. I have not had a chance to try the food.

They have been pretty good so far.

They have been pretty good so far. I really like that they have a lot of activities, and they keep the memory care people really busy. I think because they are new I would like to see a little more continuity with the staff. I feel like they are working towards that now.

Flashy looks with no substance.

Our Mother moved in Fall, 2015. When movers arrived at her apartment, it wasn't clean and the model furniture had not been moved out. Things haven't gotten much better, there is no disaster plan in place at this facility. When the weather got bad, she went to my sisters house because she didn't know what she would do. There hasn't been any discussion with the residents as to what they can do in case of a tornado. The food service is extremely poor, they have now switched to some kind of restaurant menu with 2 slices of ham and fries costing $14.00. The one meal my Mother ordered was stuffed peppers and the meat was raw when brought out, not to mention she waited over an hour for service. Lights are out in her apartment and she can't get them fixed. I wouldn't recommend putting a family member in this facility.

Memory Care

We have now switched to home care but my husband was at Clarendale for a little while in the memory care unit but he did end up needing more care then they were able to provide. It was a very bling out place looked very nice and clean. I would say to anyone thinking of moving here just make sure you know the level of care your loved one needs because this place doesn't care for people with advance memory problems.

nightmare at clarendale of Mokena

After a lengthy round table meeting where my 93 yr.old mothers conditions were reviewed she was accepted into the assisted living program.She moved in Thanksgiving week. No heat in her apt until 9:30 pm. The next day the Nursing Staff overdosed my mother causing her to be rushed to Silver Cross Hospital.The Friday after Thanksgiving about 7:30pm the director called and demanded I remove my mother from the facility. He directed his nurses to stop administering medications ,they simply handed me a bag with pills and insulin. I moved my mom out on Sunday. Happy to report she is thriving at another assisted living facility. If you or your loved one needs any medical management this facility is not for you.

Went with another community

Although I'm sure this facility was very nice, we decided to go with another retirement community.

Very Nice Place

I think that the facility is very nice, there just needs to be more going on. I don't know what it is but I think there needs to be more activity, more life. I have been surprised at how many growing pains the facility upon opening. I thought there would be things flowing a little smoother. The staff workers have been wonderful though; very receptive and responsive.