Cedarhurst of Naperville/Woodridge - Woodridge, IL
* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.
- Assistance with all aspects of daily living
Neglectful
My mother has lived at Cedarhurst since it opened. During most of that time they have not answered call buttons timely. It can often take over an hour for assistance. They are perpetually understaffed. Terrible care. Feel sorry for the employees that are there.
Regional Miss Direction
Having gone through several Executive Directors, Maintenance Directors and numerous staff, we moved our parent out!
Having now placed a Regional Director in charge that is a absolute travesty to all staff and management as well as residence, was the final straw. Employees are seen crying, upset and quitting on a regular basis. This is not the place to be a Dictator! Show compassion, love and understanding.
Dining experiences are short of expectations when half the time there out of food. We have even been told by staff that the Regional Director tells them there is no more money for things until the end of the month.
Safety is a great concern. Hot water regularly runs through the cold water lines and drains continually overflow. We even had a Fire Alarm go off and no one knew what to do. Not even the staff or Project Coordinator. Please don't do this to your loved.
Staffing
Beautiful facility and great residents to work with. Unfortunately, they are looking for another executive director -this would be the fourth one I believe. And to top it off, turnover rate for all departments is very high for a new facility. Yes, this happens at a lot of facilities, but mind you, they just opened in March. There’s an issue when most of the nursing/clinical team had resigned in span of a few weeks. Residents and families are not blind to the lack of staff needs and they are not naive to what goes on and what is told to them by upper management. It all starts at the corporate level. When you don’t have owners who are experienced in healthcare who don’t know what goes on in their facilities and only care about how fast they can have people move in, then you will see how much they don’t care about the staff who are taking care of the residents. The ratio to staff to resident is unrealistic. The acuity at Cedarhurst Naperville/woodridge is very high, just like one of a skilled facility. If corporate cared about the well being of the residents and staff, then the turnover rate for staff would not be high.
Choose wisely
Would not recommend. Brand new facility and excessive turn over with 4+ Executive Directors. Care issues and complaints. Consistency, relationships and security should be a priority!
Lauren Robb
Local Representative
Lauren Robb
Local Representative
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I visited and toured the facility on Saturday [date removed]. I was very excited about the beautiful lobby and the rooms are very nice. [Name removed] was very helpful in explaining everything available and what the costs and specials were!
Lauren Robb
Local Representative
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With 85 assisted living apartments and 24 residences equipped for memory care services, Cedarhurst of Naperville/Woodridge is specifically designed with the best interests of our residents in mind. Individualized care plans are created for each individual based on his or her needs. That way the value of your days spent in the Cedarhurst of Naperville/Woodridge community is as outstanding as possible.