Room Type Monthly Range* (USD)
Studio

$ X,XXX

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1 Bedroom

$ X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided

Customer Reviews

LPN

These negative reviews were written by a disgruntled ex- employee who was fired. I know this ex-employee wrote at least three of these reviews. Caldwell house is very nice. The girls try their very hardest and so do the nurses. There has never been rats there, the employees don't leave the residents alone in the dining room and the nurses help the residents right away when they are not feeling well. We love the residents like they are family, every facility goes thru changes and seasons but these negative reviews were just not true.

Great Senior Community

I recently toured Caldwell House in Troy, Ohio and thought the community was very charming. Very clean, smelled great (lunch was being prepared). The staff was friendly and eager to show off their building. The residents were adorable!!

SLC Midwest

Local Representative

Thank you for sharing your feedback; we appreciate your review of our community and we're so pleased that you enjoyed your visit with us!

I toured!!

I also had an okay tour of Caldwell House. The facility was nice as well, and the people that took us around was friendly and helpful. It was just not what I was looking for, I found another place that fit what we were looking for a little better.

SLC Midwest

Local Representative

Thank you for sharing your experience; we appreciate your feedback and are so pleased that you enjoyed your visit with us!

A Good Tour

I had a good tour of this community. It is a nice place with kind people. The staff I came across was very friendly. The community looked nice and well-kept. My tour went well, and they were very nice to my family and myself.

Not a Good Experience

We did not have a good experience at this community. They did not provide the services we paid for. They need to make several improvements with the care program. I would not recommend this community to anyone, it not a good place.

Ohhh GOD NO!!

Staff is RUDE and LAZY. Facility is dirty , especially the disgusting dining room. Food gets served and staff disappears, leaving your loved one ( who may need extra help ) on their own, for over 30 minutes ( including the facilities director ). Dangerous if one of the residents were to choke or fall. Dishes Are DIRTY and staff doesn't care to provide clean ones. If your loved one is too sick to go to the dining room , they may or may not get a meal. Just depends on whether you want to pay an extra fee to have an aide take it to them ( at $3,700 a month , I guess thats NOT enough money to take a simple meal to someone who is sick ). And if your loved one is sick, good luck getting a nurse or an aide to check on them. And as for laundry , you may get it done once a month !! Seriously, this place isn't fit for a dog. Not ONE staff member is friendly , NOT ONE !! PLEASE , reconsider before placing your loved one here. Don't fall for the fake smile and the smoke they blow, they just want your money. They don't care about your loved one AT ALL!!

DO NOT TRUST THIS COMMUNITY

Caldwell house has so many issues! First off they pay there employees incredibly low! Aides make barely over minimum wage which results in high turn over. They are currently using a staffing agency because they cannot keep staff. Your loved one will also have different people caring for them. The Nurses are the same way. LOW LOW PAY. Again resulting in high turnover. They don't keep people longer than 3 months!!!! The Director ([Removed]) is new to the position and has no previous experience. Tons of management people have been fired since she took over. The staff is scared of her because they never know if its there last day. Families are constantly frustrated because billing is wrong. Food is horrible. House is dated. Rodents are constantly in the house. (You'll notice an abundance of rat traps throughout the community) Do yourself a favor and look elsewhere. This community has been going downhill for quite sometime.

SLC Midwest

Local Representative

Thank you very much for sharing your comments with us. Senior Lifestyle prides itself on being a Best In Class provider for our residents as well as our employees. We invite you to reach out to us any time to discuss these comments further. Thank you.

Jack Omer, Regional Director of Operations
[removed]

Gina Ward, Regional Director of Health and Wellness
[removed]

Internal Problems Affected Care

Caldwell House in Troy had several internal problems while my loved one was there. The ENTIRE staff changed over and everything was chaotic for several months. Their billing system was hard to understand and seemed inaccurate. Staffing on weekends and holidays was poor, especially for those residents who needed assistance with dressing and toilet needs. The food was nothing to write home about. The staff seemed to be trying but they were understaffed most days. I would not recommend this facility.

SLC Midwest

Local Representative

Thank you very much for your feedback and I am sorry that your loved one had such a bad experience here at the Caldwell House. I am within my first 7 months as the Executive Director and yes we have had some turnover in our staff. We have been in a time of rebuilding to ensure we are giving the most positive, loving care possible. We have a new director of dining and a new summer menu that has been well received by all. Our Business Office Manager, who is not new to our community just new to her role, has completed her training and has a much better understanding of our accounting operations and has done a wonderful job communicating with residents and families. Again, I am so sorry for your poor experience! We have made lots of changes and are heading in the right direction. Should you like to discuss further please feel free to call me Stephanie Mahan, Executive Director, [removed].

A Wonderful Community

Caldwell house is a very clean, well kept community with great staff. We checked a lot of assisted livings in the area for my dad and Caldwell House was by far the most affordable. Dad loves it there, he's made several friends and couldn't be happier. He also loves the food! Caldwell house is not very big and overwhelming for him. And the location is ideal. We couldn't be happier with our experience so far!

This place is awful. The staff for the most part are not trained to deal with elderly, or just don't know what to do. I have seen all kinds of crazy things. Some of the staff are great, the girl who does the activities is wonderful with the residents, and so are most of the nurses. When staff complains out loud about having to care for someone, brush their teeth, clean their bottom or do their laundry, (that is another sore subject), then you need to find another line of work.

From the Community

A great place to call home! At ALC, we honor the commitments we make to our residents and their families. Our goal is to enhance our resident’s quality of life by providing a warm, caring environment that fosters independence, dignity and choice of each resident.

Our residents are often seen relaxing by the fireplace or enjoying a beautiful sunny day in the courtyard with their neighbors. Each resident is encouraged to maintain their independence and we honor their personal choices.

Residents enjoy private, locking apartments that allow them to decorate just the way they want, with their own personal belongings. Residents and families are involved in making the decisions that affect their lives.

At our residence you’ll find a high level of service with a personal caring touch. We invite you to come join us for a personal visit and experience the care and service we provide.