Bridges by EPOCH at Westwood - Westwood, MA

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Customer Reviews

Be careful

Light on staff at off-peak times. Staff need more training in dealing with those with dementia. Observed "activities" focus on TV-watching and listening to music via earphones. Residents oddly passive. "All-inclusive" does not mean there won't be extra charges; it just means all levels of dementia are accepted, including final stage. There may be significant extra charges if you need to hire a companion, etc. Their one-sided contract allows them, for example, to expel a resident at their discretion. Read that contract very carefully, and go by its wording, not by what you are told verbally. Attractive place; family members will like the look of it.


Local Representative

We appreciate you taking the time to review our community, though we are sorry to learn your experience was anything less than exceptional.

We are very proud of the comprehensive care we provide to our residents, including activities shown to improve engagement and cognition while minimizing agitation in people with memory loss. Our music program (the earphones) is invaluable for connecting residents to deep memories and assisting them with hearing and focus. Many residents respond very positively to these activities, which are personalized to reflect and recall their lives and tastes. We have the same number of staff on duty in the evening as we do in the daytime, which ensures residents receive the care they need 24 hours a day.

While our rates are all-inclusive, there are some limits legally to the type of care we can provide, and that is because we are an assisted living community rather than a skilled nursing facility or hospital.

We strive to help every resident live comfortably and safely. Our mission is to fully support them and their family through a challenging disease process. It can happen that a person’s condition changes a great deal, and there are times when it is in the best interest for their safety, and the safety of those around them, for a resident to transition into a different type of setting. As difficult as that is, we want the best care situation for everyone, and a different care setting may be more appropriate.

Please give us a call so we can learn more about your specific situation. We have so many families who have thanked us for the work we do, the service we provide and the approach we offer, and we hope you'll reach out to us so we have the opportunity to address your concerns directly.

Not a good experience

Our experience with Bridges has not been good, so far, my loved one is really not enjoying it. The memory care unit is brand new, with very few residents, which also means very few staff. It just seems like a lot of what they sold us on while we were touring is not in place yet. For example, the food has been very disappointing. We were told there would be a menu to order off of, and good meal variety, but this has not been the case at all.

Above and Beyond!!

I can't begin to say how happy i am with this community. The staff has been so wonderful to my father and family. The meals along with the portions they offer are great. They assist in taking him to doctor's appointments and taking care of his medicine all for a flat rate. I love how they are always communicating with us. I know my father feels like this is home.

Love, love, love, LOVE it! I want them to have a 10 out of 5!

Love, love, love, LOVE it! I can't say enough good things. It was a no brainer, especially for memory care. Most places just have an area for them. These people are specialist, here, they know what they are doing, it's all they do there. The people are friendly, and the facilities are beautiful. I want them to have a 10 out of 5!


Local Representative

Thank you so much for taking the time to review our community. Our team is passionate about memory care and we’re proud to offer the special kind of attention to our residents that we do. We appreciate your kind words, and are so pleased to hear you enjoy our community.

Overall it has been a good experience at Bridges by EPOCH at Westwood. The food could be improved a little bit. It's not terrible. It's not as fresh as it could be. The staff are excellent. The are trained well and are very responsive.