Beachside Nursing Center - Huntington Beach, CA

Beachside Nursing Center - Huntington Beach, CA has yet not published prices.

Customer Reviews

Poor Patient/Customer Service.

I chose this facility for my mother in law due to the fact there were so many great reviews. It was one of the highest rated and highest scored in Orange County. Please do not let online reviews and score fool you on this place. My mother in law said that she pushed the call button the day after christmas and no one came for over an hour. I was there today 12/27/2016. It was my first time to actually go there and visit. The place looks nice, but she was brought back to the room and left in her wheelchair and she kept telling me im slipping. I pushed the call button and no one came, so after 15 minutes I went to find someone to help me. I saw a female who worked there with a name tag on..[Removed]. I went up to ask her how I could get some help for my mother in law and she said I am not her nurse! I was like what? I do not care if you are her nurse or not, proper customer/patient services would be to direct me to someone who could help me or assist with finding someone who can help me. I was floored by this level of service from a PT. My mother is in a 5 star medicare facility and those Therapists would bend over backwards to assist a resident. They are so wonderful. She looked down at me and flat out said I am not her nurse. I was livid and went off on her. Then she came back at me to ask me what my problem was and why I was so angry? She said I went and got someone for you and had someone here within 2 minutes. She did after the entire thing needed to end up ugly. Something that could have been super easy. I am still debating on contacting the OIG on the entire issue. She even had the nerve to go up to two nurses standing at a cart after and say can you believe this? I went behind her and said its so unprofessional for you to go up to these two ladies and talk behind my back. She was looking for someone to back her on her poor behavior and said I did nothing wrong and two people saw it. I said you were way out of line and what you are doing now is even worse. I went to find the administrator, but he was not in the office and no one was able to help with the out of control rude employee. I love my mother in law just like my own mother. She has osteoporosis and shattered her hip in three places. Had surgery and we were so glad she survived and tried to find the best place we could for her to recover. Review sites do not always have the complete picture. This place is not what the reviews represent and to condone this type of behavior from an employee against a residents family is unacceptable. I am seriously comtemplating going to the OIG with this issue as well. She has only been here for a few days and if she slipped out of that seat while waiting for someone to come, it could have killed her. The family is seriously considering relocating her to another facility for care. The Physical Therapy room is also extremely tiny. Other families were also complaining about the wait time for a staff member to answer call lights.

Poor Patient/Customer Service.

I chose this facility for my mother in law due to the fact there were so many great reviews. It was one of the highest rated and highest scored in Orange County. Please do not let online reviews and score fool you on this place. My mother in law said that she pushed the call button the day after christmas and no one came for over an hour. I was there today 12/27/2016. It was my first time to actually go there and visit. The place looks nice, but she was brought back to the room and left in her wheelchair and she kept telling me im slipping. I pushed the call button and no one came, so after 15 minutes, I went to find someone to help me. I saw a female who worked there with a name tag on..[Removed]. I went up to ask her how I could get some help for my mother in law and she said I am not her nurse! I was like what? I do not care if you are her nurse or not, proper customer/patient services would be to direct me to someone who could help me or assist with finding someone who can help me. I was floored by this level of service from a PT. My mother is in a 5 star medicare facility and those Therapists would bend over backwards to assist a resident. They are so wonderful. She looked down at me and flat out said I am not her nurse! I was livid and went off on her. Then she came back at me to ask me what my problem was and why I was so angry? She said I went and got someone for you and had someone here within 2 minutes. She did after the entire thing needed to end up ugly. Something that could have been super easy. I am still debating on contacting the OIG on the entire issue. She even had the nerve to go up to two nurses standing at a cart after and say can you believe this? Again I went behind her and said its so unprofessional for you to go up to these two ladies and talk behind my back. She was looking for someone to back her on her poor behavior and said I did nothing wrong and two people saw it. I said you were way out of line and what you are doing now is even worse. I went to find the administrator, but he was not in the office and no one was able to help with the out of control rude employee. I love my mother in law just like my own mother. She has osteoporosis and shattered her hip in three places. Had surgery and we were so glad she survived and tried to find the best place we could for her to recover. Review sites do not always have the complete picture. This place is not what the reviews represent and to condone this type of behavior from an employee against a residents family is unacceptable. I am seriously comtemplating going to the OIG with this issue as well. She has only been here for a few days and if she slipped out of that seat while waiting for someone to come, it could have killed her. The family is seriously considering relocating her to another facility for care. The Physical Therapy room is also extremely tiny. Other families were also complaining about the wait time for a staff member to answer call lights.

Had both of my grandparents back in 2011 and 2013, definitely love the place. Very clean, building doesn't smell, and very friendly staff. The doctors were great at explaining the discharge plans and care for both of my grandparents. Would recommend for skilled nursing

A wiling to return person

I was a patient there from what should have been a simple knee replacement. Due to the alert nursing staff they discovered that the hospital transferred me with a urinary infection and I was returned ASAP back to the hospital. Upon the infection being treated and almost gone, I was returned to the facility and was placed in a lovely room with two other women. The staff was top rate and made sure that I was well cared for, well treated, and the food was very good. I would only be too happy to return.

A word about the admin staff: they too were just wonderful to me, and from what I observed to everyone else.

Not a Good Place to Go!

This facility houses a good many dementia patients who are kept in the same rooms as other patients. I was there for rehab after triple heart by-pass surgery and put into a room with two dementia patients. It was not a restful experience. One of them set off her chair and bed alarms as often as possible, even during the night when everyone else was asleep. I finally yelled at her to stop it, and she did, at least for that night. After about a week I insisted on being returned to Orange Coast Memorial Hospital because I was getting sick and having chills and fever. I had picked up an infection in my leg where the grafts for the bypass were harvested, a bladder infection, an upper respiratory infection and a staph infection. Quite a haul for such a short time. And none of the SNF personnel seemed to notice how sick I was. Even the therapy people didn't get it when I just lost my energy and had to stay in bed instead of doing the therapy. I was really glad to get out of that place.

Good Care, Clean, Friendly

They were very good but don't keep people long term. The place was clean and they were friendly. They took good care of my husband.