Baybrooke Village Care and Rehabilitation Center - McKinney, TX

Baybrooke Village Care and Rehabilitation Center - McKinney, TX has yet not published prices.

Customer Reviews

Clean, needs to improve patient care

I visit multiple facilities, multiple times a day. This one looks nice and is generally clean. However the staff, who are supposed to be medical professionals, will wait for hours for a private ambulance service as opposed to dialing 911 to avoid reporting to the state when an emergency arises.

The funny thing is, these emergencies get reported to the state regardless, but these facilities are under the outdated belief that as long as they don't dial 911 they are in the clear.

Stone Gate Senior Living

Local Representative

We appreciate your feedback, Anon. At Baybrooke Village, we strive to deliver quality healthcare services. We will address this issue and make the proper changes to prevent difficulties in the future.

Unforgettable experience

Half a star is being kind. I wouldn't board my pets at this facility! The most unresponsive staff I've ever experienced. Lie after lie on how you or your family member will be treated. All equipment is beyond worn out. Linens are non existent the majority of the time. Cleanliness of the facility is reprehensible. Cleaning equipment, floor mops and other equipment is worn out. Floor washing water buckets are never changed out, based on walking across tile floors and your shoes are sticking to the floor. They are without a doubt contracted with the lowest bidder for all of there outside services, ie Blood work and special needs such as Xrays and ultrasounds. There idea of a Stat need is someone may show up, today or tomorrow if your lucky. Results of Lab work are sketchy at best. The management team or lack there of requires complete replacement. Please do not subject a loved family member to the abhorrence of this facility.

Stone Gate Senior Living

Local Representative

Hello, we’re extremely sorry to hear about your experience at Baybrooke Village. Our team is actively investigating this situation. It is our priority to discuss your concerns and come to a resolution. Please email us your contact information at [removed] and a facility/company representative will reach out to you shortly.

RUN!!!

If I didn't have to leave a star, I wouldn't. RUN, don't walk, away from this facility as fast as you can. Nurse to patient ratio 1:60. Time it takes it find missing nurse, 45 minutes. Refusal to give records to a patient for transfer. Deplorable social services department. Broken wheelchairs, when they can find one. Call lights that go unanswered, always. An absent Administrator, who when he does call, implies that you're stupid, and is completely rude. Add one Father who is being pretty much held hostage because of noncompliance in a transfer to another facility, and you have this disgrace of a place. RUN!!!!

Stone Gate Senior Living

Local Representative

We truly apologize for your unsatisfactory experience at Baybrooke Village. We strive to consistently deliver quality care to all residents. If you would like to discuss your concerns further, please contact our Baybrooke Village administrator, Andrew, at [removed] or let us know if you would like us to contact you directly.