Atria at River Trail - Bolingbrook, IL

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

My mother-in-law has lived at Atria for about one year. We have been extremely pleased with her care, the meals, and the facility. Most outstanding is the caring and friendly staff. Everyone seems to love their job and treat the residents very respectfully. My mother-in-law lived at another assisted living facility and Atria is so much better. We are very happy she is Atria.

All of the people that work there are loving and caring. The place itself is very nice. Atria at River Trail offers a lot of extra curricular activities for the
people that live there.

Can not recommend Atria

My parent was in the memory care unit. Within a week of moving in, the director left. They had only seven residents but were not able to handle the slightest variance from behavioral norms.

They required an outside caregiving company 24 hours a day, seven days a week for my parent at an enormous additional cost and then they were not available to help the outside caregivers when they needed assistance.

Maybe with the guidance of a new director, things can improve but we were not able to continue to pay what turned into five figures a month for Atria and the outside caregiving company.

Cait Crenshaw

Local Representative

Please know that we take your feedback seriously at Atria River Trail. I have shared your message with our team. If you'd like to personally speak further, please don't hesitate to contact us at [removed], and I will put you contact with the appropriate person.

Not Capable of Managing Dementia Patients (at least not capable yet)

At the time that I'm posting this, there are three other reviews for Atria and all three are glowing. So, hopefully my experience is an anomaly; but I need to tell it they way that we experienced it. So, here it is ...

Atria memory care in Bolingbrook is fairly new at the time of this review with a limited patient population and a significant amount of unused capacity.

The physical facility is fairly nice as memory care facilities go (and we've toured virtually all of them in this general area). They market themselves well and we had high hopes.

Unfortunately, they have not (at least as yet) developed sufficient care protocols or gained the experiences needed to properly manage someone in my mother's condition (significant dementia but still often "there" with a desire to be as independent and mobile as possible).

Additionally, they must be under extreme pressure to increase revenue with their currently limited patient population as they have used every trick in the book to get more money out of us (many of which are clearly unethical; if not illegal).

Specific issues include but are not limited to:

1. Require us to hire an outside caregiving firm to sit with my mother 24/7 (and they'll kick my mother out if we don't do this). This costs as much as Atria itself and so doubles what we budgeted. Because we're paying for the 24/7 companionship, the Atria staff have felt free to ignore my mother entirely and don't even respond to emergency calls for assistance.

2. Send my mother to an inpatient psychiatric hospital if her behavior is anything less than absolutely perfect. As an example, my mother once took a bite of food off of her neighbor's plate (something you'll see 100 times in this cognitively-impaired population) and off she went to the psych ward for more meds.

3. We got phone calls for minor matters but not for major developments. There were as many as four or five call a day on things like she fell onto her butt getting out of bed but didn't hurt anything. When the doctor changed her meds though, no one told us at all and we had to find that out from the psych hospital when they sent her there a few days later. This is particularly egregious because Atria was aware that my mother has issues with a great many meds and that the topic of meds is at the top of our list of concerns.

4. The billings we received were incorrect and nearly impossible to understand. You should know that I have spent my professional career working as a forensic accountant and am currently serving as the partner in charge of a consulting practice in that field at one of the Big 4 firms. I spent serious time on these bills and could only understand so much. I just got off of an hour long call with Atria about the bills and there are at least four billed items that even their billing expert can't figure out. I simply don't trust that we aren't being robbed.

I really hope that Atria can get its act together on these issues and all of their issues. The area is in desperate need of a quality memory care facility.

Cait Crenshaw

Local Representative

Please know that your concerns are important to us at Atria River Trail. If you'd like to personally speak further, please don't hesitate to contact us at [removed], and I will put you contact with the appropriate person.

Atria at river trail Bolingbrook Illinois

Mine is a different experience.
I spent a month at Atria at river trail, due to recovery from an orthotipeic procedure , I wasn’t ready to go home from my 3 week stay in the hospital, and needed care for a short time, where I could continue with my therapy, and they were a perfect match for me.
I wasn’t able to take a tour of the facility, due to my condition, but I did contact ‘A Place For Mom’, and they were able to direct me to several facilities that would be able to look after me. Their service was great!! It started with a personal visit by their representatives in the hospital, to assist me in making the right decision for my specific requirements.
I was moved to Atria via private ambulance directly from the hospital, and had coordinated with my insurance provider to have a hospital bed, wheelchair, and commode riser delivered to Atria prior to my arrival. The folks at Atria accommodated me, by removing the bed from my apartment, to install the hospital bed.
When I arrived at Atria, I was greeted by the director [name removed] and welcomed to the facility.
I was quickly processed in by their extremely friendly office staff, and then down to the lobby ‘which is beautiful ‘ to be shown to my apartment. At this time I found out that my insurance providers representative had dropped the ball, and had delivered nothing to my room, had not been there, and had not notified the offices at Atria. After contacting my insurance providers representative, I was informed that they would not be able to deliver my order until the next day, and the hospital bed wouldn’t arrive for a week..
This is when [name removed] stepped in, he immediately changed my room assignment to their model apartment, told me that I could use a wheelchair until mine arrived the following day, and went out to Walgreens and purchased a commode riser for me, out of his own pocket!!
That is the level of caring that you can expect at Atria.
The meals were very good, not institutional by any means, several choices for lunch and dinner, and breakfast was like eating at your favorite local restaurant. I was there during lent, and am a catholic, so if I couldn’t eat what was on the menu du jour, I could have a special order prepared for me. Oh, and I could have a glass of wine with dinner!
It is a very friendly place, with many daily activities, including attending a theater production, cooking classes, arts and crafts, concerts, etc. you get the idea.
They have an in house theatre that shows documentaries, and favorite tv shows, and baseball games,
They also have a well equipped work out room, and physical therapy is available there.
Almost any service that you can imagine is avaiythere for you, from an on site hair care facility, to a bi-weekly happy hour mixer for the residents to get together and trade life experiences, and discuss current events.
I highly recommend Atria at river trail, it’s a great facility for you, or your loved ones.
Thank you [name removed], and your incredible staff for a great stay with you!
[Name removed]

Excellent facility, new & beautiful.

Cait Crenshaw

Local Representative

Thank you for visiting us at Atria at River Trail! We appreciate your compliment and value your feedback.

New Home!

We have only been here two weeks, but so far are very pleased with our decision to move to Atria at River Trail.

Ashley Lee

Local Representative

We are thrilled to read about your experience at Atria River Trail. It is our pleasure to serve our residents and their families each day. Thank you for taking the time to share your experience.

From the Community

Thoughtfully designed to help older adults enjoy greater well-being, Atria at River Trail is a newly built independent living, assisted living and memory care community serving the families of Bolingbrook and Naperville.

Whether residents select a spacious studio, one- or two-bedroom apartment, they will have access to a variety of convenient amenities, such as a fitness center, four-season sunrooms, full-service salon and spa and a movie theater.

Each day at Atria brings multiple opportunities for fitness, fun, creativity and connection. A dedicated staff is available 24 hours a day to provide discreet support and take care of the cooking, cleaning and transportation, leaving residents with more time to do as they please.

For people living with Alzheimer’s or other forms of dementia, Atria at River Trail offers forward-thinking memory care. This highly personalized approach focuses on physical activity, social engagement, individual care from specially trained staff and secure, thoughtfully designed spaces.

Studio apartments with flexible, month-to-month leases and no buy-in fee start at $3,725 per month. Additional care service fees vary. Studios in the memory care neighborhood start at $7,200 per month, care included. Contact Atria at River Trail to schedule a tour.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 225 locations in 27 states and seven Canadian provinces. Atria communities are home to more than 23,000 seniors and employ more than 16,000 people.