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Honor your word
First of all, I would like to say I have no problem with the care given my relative. She was well cared for until the time she died. When I moved her into Apple Tree several months before she died, I read in the contract that depending on a resident’s last day, they could keep a part of the remaining month’s rent. Knowing that given her condition when I moved her in that she mostly likely would not live very long and as they had already collected $1000 as a move in fee, I objected and told the office staff that I was not ok with that provision. Supposedly, the person I spoke with relayed my concern and I was told they would not enforce that clause. However, once she died they claimed that no one told me what I was told and they have refused to honor their verbal commitment. Legally, they are correct but apparently they do not honor their word.
Did not like!
I did not like Solange at Apple Tree at all. I had a poor tour of the place, and it was defiantly not what we were looking for.
The staff and administration truly care for the residents and want them to live a full and meaningful life. I appreciate the care and attention you provide for my loved one.