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Really appreciated [name removed]’s extra time, concern and honesty. Truly, a community with care for your loved one in mind. Only downfall is location. Although you don’t hear the outside noise, the choices are sun and city view or north facing with ravine view. Still in my top 3 choices for mom.
This place is awesome! It has given my Mother a new lease on life. There’s always something fun to do. All the staff are very caring and considerate. The food is fantastic! I waited nine months before I wrote a review, just to be sure it was as great a place as it seemed when she first moved there.
I can't believe this place is getting good reviews. People are leaving by the droves. Staff/resident ratio is very poor and while pleasant and caring there is no way workers on this floor can provide the care that is promised/required. Family members formed a committee to address concerns but manager refused to meet with us. Residents cannot take part in regular meetings to voice concerns nor can their family members. Food is poor cafeteria quality, too salty, delivered late (residents sit silently in dining area for up to 40 minutes), knives provided can't cut through the meat and staff does not assist those who require it; desserts and snacks are store bought (No Frllls quality), full of sugar, and they often run out. Residents are then served canned fruit. Rooms are tiny with no shelving, hooks or other amenities (fridge sink etc). Residents wander the halls or sit in silence near the elevator. A large kitchen is not used and family members are barred from it (even to use microwave!) Front desk staff (first floor) make no eye contact, socialization is not encouraged and entire facility feels like a depressed work environment. Complaints to owners were referred back to management. Just waiting for a place to come up so that we can get loved one out of there. Hesitant to sign this due to fear of repercussions.
Staff are wonderful. Finding it very expensive to keep her there. She was reluctant to go in the first place but seems to have settled ok. Would hate to move her, hopefully costs will be kept down in spite of improvements.
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Only one exception
Overall this is a very good place. The food is good. The apartments are nice. Lots of amenities. Except for one nurse the staff are wonderful.
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