The Cottages at Chapel Creek - Frisco, TX

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1 Bedroom


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  • Assistance with all aspects of daily living

Customer Reviews

The Cottages is a caring facility and it shows. Meals are nutritious and activities are stimulating. My husband is content here.

This place is top notch!

This place is terrific! The caregivers and staff, the doctors and nurses, the layout and decor, every part is equally wonderful. First of all, it is beautiful, and feels totally different than the typical memory care when you walk in and when you stay here. It is bright, cheery, and full of life, instead of lonely and depressing. I have been to 30 facilities ranging from memory care, to independent living and none compare to this! Secondly, the staff from the top down is wonderful. The longer your loved one is there, the more you realize this. They are sweet, skillful and available! My mother has gone through ups and downs with her dementia to the point of being psychotic and even aggressive when they help her shower or use the bathroom or come out of her room for lunch or to take her medicine. Every caregiver or nurse that is dealing with my mom has been super patient and caring during any episode that my mom has had. They calm her and very skillfully figure out a creative way to help my mother. Time and time again! This isn't only every staff member, it is the management, and marketing team. EVERYONE!!! I have gotten to know them and they care for my mom like I do. And by the way we have cameras in her room, so we watch all the time, so this is speaking from someone who is actually observing this constantly. I can't thank them enough for caring enough about my Mom and understanding enough about the disease to know that this isn't my mom when she acts this way and not giving up on her but continuing to be there for her in a very trying time in her life. My Mom deserves that, and I thank god that they are giving that to her and that I found this place! Thank You Cottages! I love every one of you!

Pretty facility on the outside but not much more to offer. The floors inside are constantly dirty. Constant turn over always short staffed. They promise you the world and then don’t follow through. The nurses never return you’re call. Nor does anybody answer the phone after hours or on the weekend. The place is so unorganized nobody knows what they are doing. Theirs too many chiefs and not enough Indians. Do not move you’re loved one here.

We are very pleased with The Cottages

We are very pleased with the care my 89-year-old mother receives at The Cottages. The staff is kind, compassionate and respectful of the residents. They also provide reassurance to family members. The facility is well-appointed, sunny and organized. I highly recommend The Cottages and am very grateful for the care and concern the staff and leadership provide the person I love most in this world.

Do not place your loved ones here. Understaffed, constant turnover. Residents fall and go to ER all the time. [Removed ] by sharing resident's information with employee's family members. Diet is super high in sodium. The place is pretty but terrible in terms of care. Moved my loved one after 2 months.

We Satisfied With This Community

We are very pleased with this community, they are caring for my father very well. He is doing very well here. The nursing are great, they really took the time to get to know my father and understand his needs. It is a new community so everything looks new and very clean. There are activities offered for the residents. The owner Lynda has been great to work with. I know he is safe and I would recommend this facility.

Fingers Crossed It Goes Well

I moved mom to this community because they allowed pets. They have been wonderful this far and I'm hoping it continues. They have allowed my mom to have her cat and they help assist her with taking care of the cat, something that I have not found in other facilities.