Spring Haven Retirement - Winter Haven, FL

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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Talked at length with [name removed]. Liked the facility all the staff was friendly and helpful.Liked the programs residents appeared to be happy. Only negative was the last room (out of 4) I looked at had a terrible odor. The other 3 rooms and the facility as a whole did not appear neglected or dirty.


Sadly this was not the safe place we hoped it would be. We had many issues: very little communication, problems with medications being given safely,and rude treatment of us as concerned family members. Our loved one suffered 3 falls, one of which resulted in a broken clavicle and another -a concussion/brain bleed. We just cannot recommend Spring Haven.


Becky Drehobl

Local Representative

Hello, we are disappointed to hear that you are not satisfied with our community. At Spring Haven, we strive to create a wonderful environment and great life for our residents. We appreciate all feedback to help us continue to improve and fulfill this goal. If you would like to discuss your concerns, please give us a call and ask to speak with our executive director, David.

The place was crowded and parts of the building and the apt we viewed reeked of cigarette smoke. The ceiling was exposed in the hall due to construction.

Becky Drehobl

Local Representative

Thank you for your sharing your feedback. Our top priority is creating a great life and wonderful community for our residents. We are currently in the process of remodeling our building, which will ultimately bring an even better environment and daily life for our residents. We thank everyone for their patience while this continues. We appreciate all feedback, as we are always looking to continuously improve and address any concerns. Please give us a call, and our executive director is happy to discuss further. Thank you!

Big campus facility. ALF, independent, and Memory Care sections to the building. The memory care area was under construction at the time, and I tried to look past that, but the common areas were small, with old, outdated furniture that also seemed cheap and flimsy. I would only consider this an options if my Grandmother could move to ALF and have a private room. The rooms were set up like actual apartments with a kitchenette, a living room, and a bedroom.

Robyn Studley

Local Representative

Thank you for your review. We are always trying to find ways to improve. We have remodeling planes in the works. This will include updated furniture to create the best common areas we can. We want to create common areas that will encourage our residents to relax and feel at home. I hope you can look past the memory care construction and look at all Spring Haven has to offer.

Building needs some work, very informative, staff very knowledgeable -didn't get to see a room.

Janet Davis

Local Representative

Thank you for your feedback. We are always looking for ways to improve at Spring Haven. Here, we believe that everyone deserves a great life. Please feel free to reach out to us at [removed] to let us know more about your experience.

Mom loves her new home

My mom was just moving in when people came to meet and welcome her. She had no trouble finding the dining room and loved the meals that she no longer had to prepare for herself, especially the Sunday breakfast buffet.

So many activities, so many choices!

I also LOVE the fact that she will be taken to her doctors appointment, as well as shopping trips

A nice community

I really liked this community when I visited. The people I met were friendly. They seem to offer some nice activities. This community was way out of our price range.

Very friendly staff but didn't like that it seemed more like a nursing home

Greatest Value with Friendlness

I was very concerned about putting my Mom in independent living in FL. I live in MD. Both my mom and I were so pleased with Spring Haven, that I left back to MD knowing my Mom was safe, in a clean place, with friendly care people to watch over her. And all for a very reasonable price. No reason to complain about the staff or the home itself. What a relief for me.

A perfect choice for Dad

We chose Spring Haven for our 97 yr. old Dad. The total experience has been wonderful. The care he receives in Memory Care is vigilant kind and consistent. Dad is very happy and so are we. This is a wonderful place.

I am not happy with the care that my mother has received She does not like the food or strict eating schedules. Facility is not well maintained and is not sanitary for other than independent living. She is already looking to move out. We would not recommend this community.

A big disappointment with the Holiday Retirement property. Very narrow hallways, too.

This is a good community!

The staff at this community are great. I do not think the food is that good. They do offer a variety of healthy choices. The housekeeping staff are excellent. They offer daily activities. This community is conveniently located near a restaurant and a pharmacy that will even deliver to the community if you are a member with them. I would recommend this community.

Nice Place But Needs Follow Up

This is a really nice place but I feel they need to ensure they are doing what is requested. I feel they are trained to give perfect feedback and at times when asked they are sorry they forgot to do it. It is an annoying problem that they don't follow up with you. Some things were misrepresented from what I was told on our tour. If I would do it again, I would look around more.

We really like this community!!

There is a lake and a pool in the back of the community. The staff are pretty good. The community is clean and well taken care of. My sister likes her room which has a small sitting room in it. They offer assisted living as well as independent living. I would recommend Spring Haven.

Slow start

A little early to draw conclusions. Our experience was we got off to a slow start but things seem to be improving.

Bad smell!

I was able to tour this community and my first impression was not good. I do not like carpet because it golds odors. There was a bad odor in there carpet. Also the staff to resident ration was to high. The community was just to big for what we were looking for.

Great care for dad

I am happy to see that my father is happy here. It is good to know that things are great for him at this community. The staff is caring and patient. He is very happy with the food that is served and the variety on the meals. He likes the activities like going to stores and little field trips that are offered. I would recommend that others families would love the care that is received here for great care and value.

Needs some improvement !!

I think this community could use some all around improvements for there residents. My loved one has not received any of the laundry services that where promised upon move in and they have been lacking in the housekeeping up keep of her room. The meal times also have a very awkward timing in the dinning room and it makes it difficult for my mother to attend them.

Friendly staff. Premises needs updating and a good cleaning

The Staff Accommodate My Dad

The care is going well and the staff give my dad the medicine he needs and medical attention. He is eating everything and there are no problem with the meals. They have activities available and my dad gets some physical therapy. He has been there for a few weeks and don't see all of his clothes in his room when I visit. I'm told it is the laundry room. Overall, I would recommend them because it is hard to provide the care for our loved ones.

Not for my family!

While taking the tour at this community I was immediately turned off. The residence were just sitting around not looking happy. The rooms had a bad smell to them and needed to be cleaned. The community looked nice on the outside, but the feeling I got was that this place is not meant for my loved one.


Spring Haven has a very friendly atmosphere. Staff is very friendly to all. The food is ALWAYS excellent and having a variety to choose from is important. The facility itself could stand some upgrading. It's dated and needs more detail to cleaning. The rooms are equipped with brown carpeting and faux wood; seems a little dreary. Needs to have lighter or brighter colors. The cleaning service needs to pay closer attention to cleaning the bathrooms. Overall, I recommend this place.

The staff are encouraging!!

We are pretty happy with the staff at Spring Haven Retirement. The food is good, however they do not let my dad choose what he wants to eat they just bring him an option. We are still working through some small issues but the staff have been great with helping to correct these issues. I would recommend this clean community. They offer activities such as bingo and they have a nice outdoor area.

They take good care of my dad and I would recommend them!!

The staff were wonderful. They worked with me and I can not say enough good about things about them. They are very accommodating. The food is good and they are working to try and get my dad his food sooner and hotter. They do offer some activities but I wish there were more options. The community is well taken care of.

very nice place - friendly staff

The staff that we met here and there while touring and when we came back to look at the room a bit more were very friendly and helpful - smiles say a lot. The residents seemed happy and there seemed to be pretty good participation in the activities that were going on when we were there.

Love job

The people working at Spring Haven are in the right career.
They obviously love their jobs and it shows.

We are very pleased with Spring Haven!!

The staff at this community are very attentive to my mom. They are constantly looking in on her and the maintenance men will come help with her television when she needs it. We were able to order the service to help her with her medications and they are super to her. The community is well taken care of. She has made a friend and we would recommend this community.

Overall a nice place but could use some improvements.

So far so good. Apartments are roomy enough and the view is so pleasant! The staff of the Independent Living are caring and helpful. The place is in need of some serious repairs. The dock out to the lake is completely unusable and unsafe and needs to be repaired.

The dining staff are impersonal with the residents and often too quick and not engaging with them. Always in a hurry to finish up and rush the diners out. The dinner meal time is WAY too early.

Adjusting slowly but surely!

Mom is still a fairly new resident of Spring Haven and believe me when I say this was a big step for her. The initial move in was not the greatest to say the least. We went with the moving trucks and when arriving we let the staff know we were the. The lady said she'd bring my Mom around while we waited in the back. After a long wait my mother comes walking around the back by herself with her keys which rubbed me the wrong way. It wasn't until a week after she had moved in that someone came to check in oh her. Another thing that has recently rubbed me the wrong way is the fact that whomever got Mom to sign a paper to end her HMO in order to be Medicare only without any consent or communication with me in regards to the matter. There was a lack of communication which was quickly addressed. Other than my concerns Mom seems to be adjusting and has made a few friends. She is not the type to participate in activities although I am hoping she will with time. The staff have been great and are improving on the communication.

Great Place

Our mother needed assisted living after the passing of our father. It is one of the most important decision you will make. Our family was so impressed with Spring Haven right from the start. We visited quite a few places in the area but felt Spring Haven was the right fit. The staff is friendly, professional and always willing to help. Unfortunately, our mother never moved in due to health.

Nice place, overall

Overall our experience with Spring Haven Retirement has been a good one. The facility itself is clean and well kept, the staff is friendly, and the price is very affordable. I'd like to see a little more variety in the meals, I visit quite often and I see a lot of the same chicken and fish dishes being served. I've also noticed that a lot of the listed activities get cancelled, which I hope is not a trend. But otherwise it's a nice place and has been a good solution for us!

Seemed like a nice place

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Doing very well here

So far our experience with Spring Haven has been a very good one. It's a nice looking place, the people are friendly, and they just do a good job overall. We're entirely satisfied with the service.

They Were Wonderful

They were wonderful. He was in the hospital and could only be transferred to a facility, so they worked with me and got him in very quickly. They were real helpful with getting me into contact with the care services they have there and I have nothing but good things to say about them. It was awesome.

Very nice place

Our experience with Spring Haven Retirement has been excellent overall! They really made a great impression during our tour, the staff were quite well versed in all of the subjects I had questions about, and very eager to help.

Good idea - poor implementation

As a resident, I have found that the facility does not execute its plan very well. As a whole the staff is very friendly, but limited in what they accomplish. For one thing, they are understaffed.
For another thing, they are very inconsistent in how they implement their activities.

They often run out of the food that is listed on the daily menu. That is not to say that they don't have food, but they don't have the food advertised for everybody.

Two meals are buffet style and you often stand in line for 20 plus minutes. The evening (4 PM) meal is sit-down and you often wait 20 plus minutes to be served. Sometimes over 30 minutes.

Complementary transportation 3 days a week for the doctors, which is great. However, if you ask the right person, you can also get transportation to the local drug store. If you ask a different person, they tell you that they don't do that. Again, consistency is not their strong point.

They do have a variety of activities, but those scheduled activities are often cancelled for no stated reason without notice.

Holiday Retirement

Local Representative

Hi - I'm Katie, I work at Holiday Retirement's Home Office. Thank you so much for writing this sincere review. This is some very valuable insight into how the operations at Spring Haven can improve.

I've sent your feedback to our Resident Relations department for their review. If you have anything else to add, you can contact them as well at [removed].

Thanks again,

Memory care unit could be improved

We've had somewhat of a mixed experience with Spring Haven. The staff here all seem very friendly, and the facility is well kept and clean overall. However, I think the memory care unit isn't quite what it could be. The assisted living portion of the facility seems very nice and open, but the memory care unit feels a little cramped and claustrophobic. I also feel like it is understaffed.

Holiday Retirement

Local Representative

Hi - I'm Katie, I work at Holiday Retirement's Home Office. Thank you so much for writing a sincere, direct review. This gives us a very specific direction, and we appreciate that.

I've passed your review onto our Resident Relations department. Please know that you're welcome to call them as well at [removed].

Thanks again,


So far I am happy with the services. I was pretty impressed with everything that was available. I was also impressed with the staff and professionalism. I would recommend the Spring Haven Retirement.

I couldn't ask for a better support team in caring for Mom

Holiday Retirement

Local Representative

Hi! I'm Katie at Holiday Retirement's Home Office. Thank you SO MUCH for those kind words! We want all of our residents to feel engaged, welcome, and safe, so comments like this really make our efforts worthwhile. I sent your review to Spring Haven's team as a kudos.

Thanks again,

Nice place, although a little understaffed

So far our experience with Spring Haven Retirement has been a good one! It's a nice looking place, and everyone who works here seems friendly and professional. My only issue is that they seem a little understaffed, which can mean delays in services or responses.

Working out well so far!

Overall I think they do a good job at Spring Haven. The staff are friendly and caring, and the facility itself is well kept and clean. They've been easy to work with in all regards, it's been a good experience.

Review of Spring Haven Retirement Alzheimer's / Memory Care in Winter Haven, FL

We are happy with our selection.


My Father moved in here March of 2013. Everyone was very helpful in the move in and it all seemed fine.
This facility is in Florida and I am in Ohio so communication was very important to me. Overall they did a good job contacting me if something happened. Until they didn't. He had some issues with falling and one day I get a call from a hospital saying he had been admitted after going to the emergency room. THREE DAYS EARLIER. Springhaven never contacted me to tell me he had been taken at all. He had been confused they tell me later and then fallen.
It wasn't until the hospital finally got my contact information that I heard about it.
Unfortunately he passed away a couple of weeks later. We were able to spend some time with him before he passed which I'm thankful for.
Now at this point I'm taking care of his estate and need paperwork for Long Term Care insurance to be reimbursed. Mind you this should have been being done by them so my Father would have the money in his account to pay for his stay. They were a couple of months behind. Good luck getting a hold of them after someone dies to get everything in order. I finally searched for the company that owns them and called them and finally got some action. It was very frustrating dealing with all of this while also processing a parents death. Maybe my situation was an isolated one. I hope so.

Could be better

Their communication could be better. When my loved one went to the hospital, but they never called me. I called to find out why and they haven’t gotten back to me. He seemed to be okay there though. I don’t even know if he was wearing shoes when he left – what happened to his wallet.

Help when you need it.

Every one was helpful and friendly. The place look clean and orderly and the service looked great. I am sure anyone would be happy here and happy with the staff.

Very nice community

They've been doing a great job here. It's clean, the caregivers are very attentive and friendly, and the place just has a good atmosphere. The director, Lawanda, is so sweet and so gentle. This place has gotten a positive reaction from all of the family members who have visited.

Great place. Helpful staff ...

Great place. Helpful staff and my uncle likes the place.

Very bad experience

This place was a nightmare. The individual caregivers were friendly people, but this place had a real problem with communication, across the board. The staff did not communicate well with each other, when shifts would change tasks would be left half finished. Communicating with the management was impossible. I had multiple issues with billing, and I would leave messages trying to get my problem resolved and would never hear back, or just be passed around between phone operators. We were billed for extra months after we left that we never received word back about, or reimbursement for. At one point they switched medication providers mid month, and we were only provided with half of the medication we needed, and couldn't get information from anyone on how to get the medication for the second half of the month.
This company was in the middle of transitioning to new owners, which may explain some of this, but it was still completely unacceptable behavior and I would not recommend anyone place a loved one here.

Feels like an institution. ...

Feels like an institution. Not well kept. Does not feels homey. Needs a lot of work.

From the Community

Forget what you thought you knew about retirement living – this is retirement living that will make you say WOW! Located on five lush acres of land, Spring Haven Retirement is a senior living community full of envious services and amenities. With a pool, hot tub and beautiful views of Lake Hartridge, not to mention a convenient location to shopping and nearby attractions, this is a lifestyle worth celebrating.

Here, everyone knows your name, and the second you walk in the door, you become family. Come experience a life full of fun, friendship, security, care and WOW!