MorningStar of Boulder - Boulder, CO

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Customer Reviews

Horrible place

Our mother was at Morning Star, Boulder Co. for 7 weeks and it was the WORSE experience for not only her, but for the entire family. The care is SUBSTANDARD!!!! The Director and Nurse both lied to me about our mother's physical condition, not only once but twice. I witnessed many many times when NO ONE was around for an entire hour... the poor residents (memory care) were left helpless. It was heartbreaking to watch. They NEVER bathed her...
We had secured another facility to move her into but she passed before we could move her.
We truly believe this horrible place contributed to our mother's death.
NEVER NEVER put someone you love in this awful, shameful place!!!!!

Lorna Lee

Local Representative

We offer our condolences for the loss of your mother. MorningStar is committed to providing quality care and services to our residents. We would like the opportunity to learn more and discuss any concerns you may have, and hope you will reach out to the Regional VP of Operations in our home office at [removed]

No Star at MorningStar

We removed our mother from MorningStar after three months. The administration was disgraceful and incompetent, setting the tone in creating a money grubbing, deceitful place that was constantly short staffed. It was obscene when they cloaked themselves in piety, saying they served God and put seniors first. Please look beyond the dry-dock cruise ship look and realize its the Titanic. Find a smaller, homey place, with attentive staff--seriously--who cares about the fancy counter tops, when no one shows up to take your Mom to dinner or snaps at them during a shower they're being rushed through with no dignity. We found a place that is in a house with four other residents, run by a woman who has a Masters in gerontology. There are two live-in care givers and two that come in during the day. They have chickens for fresh eggs, an herb garden, flowers everywhere, two beautiful living rooms, and my mom has her own room and bath room. There is laughter, spontaneity and kindness. My mom said she feels like she's finally "home." We finally sleep at night.

Lorna Lee

Local Representative

We are so pleased to hear your family has found a wonderful group home for your mother. She was happy in our community, but we certainly understand that each family has particular designs on what is best for all concerned. MorningStar wishes you every happiness.

Terrible place for family member to live

Horrendous experience. We moved our mother out of the Boulder MorningStar after three months. They lied about pricing, overcharged us, and the executive director is incompetent. This is nothing compared to the substandard care our mother received, including emergency call buttons that went unanswered for twenty minutes at a time—once I had to use my cell phone and call the reception desk and tell them my mom had hit her emergency pendant and wall button and no one was coming after 22 minutes!!, bathing our mom with filthy washcloths, not ensuring our mother went to meals, and not following doctor’s instructions, even after my husband who’s a surgeon explained the danger to them of not following instructions. It was beyond stressful every night wondering if our mom was okay there. They were so understaffed—and knew it. The caregivers were nice, but so over worked; they would always apologize to us and tell us to beg the administration to hire more people. Other residents told our mom they were unhappy there as well. Incredible for a place that charges thousands of dollars a month and calls itself a place that serves God and respects seniors. We feel violated and I feel a moral obligation to post this review wherever I can.

Lorna Lee

Local Representative

Thank you for the honest feedback. We sincerely apologize for falling short of your expectations. Please call our Home Office that we might work together to resolve your concerns.

My Views In Memory Care

The tour was really good, seeing a nice community and the atmosphere. My intake to what was being told to me, was not the same as what I was seeing in the Memory Care.They didn't do a lot with the residents. I saw some sitting in front of the television. Not much activities or stimulation. They were professional.

From the Community

MorningStar Assisted Living and Memory Care of Boulder represents the finest assisted living Boulder Colorado has to offer. Having opened our doors and hearts in September 2015, we are dedicated to giving our residents a carefree lifestyle of comfort, wellness and community. Beautifully situated on the southeast side of the celebrated mountain town of Boulder, we offer 48 assisted living suites, with spacious studio, one-bedroom and two-bedroom floor plans (some over 700 square feet).

Within our Reflections Neighborhood, we also offer 46 suites devoted to the individualized care of those with memory impairment.