Lubbock Hospitality House - Lubbock, TX

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  • Activities Onsite
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Outdoor Common Areas
  • Hospice Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Dentist Available

Customer Reviews

Terrible place!!

This place is TERRIBLE!! It started with that they don't have phones in the rooms, so if you want to call your loved one, you have to get a nurse on the phone to go get them and take them to a phone to be able to talk to you. It also makes it difficult for them to be able to call you. That seems very sketchy to me. Add to that trying to call after 5 is very difficult to get ANYBODY on the phone. The whole place smells of urine. That's a good indicator that people aren't being changed when needed. My grandmother was brought there for rehab after leaving the hospital. She has severe COPD. I called and talked to the nurses every day to check on her status. 4 days after being there, I find out from a friend that visited her that she has pneumonia, and that they diagnosed her with it 4 days before. I then called the nurse and she confirmed. They diagnosed her with it on a Friday, but didn't start antibiotics until monday. 3 DAYS LATER!!! WTH!!! That could be deadly for someone with severe COPD. Over that same weekend the nurse tells me that they think that she might have a UTI and they are going to test for it. I ask on Monday for the results and they said they don't have lab services on the weekend(seriously??) and won't have the results until Tuesday or Wednesday, at which point it will have been untreated for at least 4-5 days. An UTI in an elderly person can turn into sepsis which in also deadly. On Tuesday I demanded that she be sent to the hospital. They said that were able to treat all of her conditions there. I said obviously you cant'. They sent her back to the hospital where they admitted her and it was confirmed that she had pneumonia, a UTI, and very high CO2 levels. That place is a death trap!! Stay away!!

Our experience was not good

It was horrible, I couldn't wait to get her out of here. The place smelled, the therapists that would come in were really good but the other care they had was not. She fell in her bathroom one night and had to get 18 staples in her head. After she left we found out one of the nurses there had been really mean to her, my cousins actually brought me up to speed on some things that were happening and I was livid. Some of the residents looked kind of ignored, I would say that when she first moved in to when we got her out there had been some improvement on cleanliness but the nursing staff would be on their cellphones, or just talking in the hallway, I even saw one push a resident out of their room and they hit the wall. Some of them were really really good and some of them were absolutely terrible.

From the Community

Lubbock Hospitality features the Express Recovery Unit where our highly trained therapy staff work with patients to help them recover from surgery and return to their independent lifestyle at home. Residents enjoy our fully enclosed shaded courtyard with some rooms having direct access to the patio. We accept Medicare, Medicaid, Private Pay and many different insurance plans. We are conveniently located near the South Plains Mall and there are many unique dining and shopping options nearby.