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Customer Reviews

Watermere Realities

As a long time resident, the place is over priced, over sold and poorly operated. It continues to have problems with the overall building quality (replaced the entire roof in the last three months), have constant elevator operational problems and external door problems.

It also continues to not be responsive in completing repair service requests. In a recent building lightning strike scenario, Watermere took too long to get the inside areas (fire door, elevators, etc) back and operational. does not support the basic features offered.

It is perceived that management and many of the staff do not follow the standard 'Know Your Customers'!

Yes, the tours and promotional events make it 'look good', but once settled in, many residents have 'An Awakening' as to reality.

Kinsey Biggs

Local Representative

We take resident satisfaction extremely seriously, so we’re glad you reached out. We’d love the opportunity to learn more about the comments you’ve left in this review, and suggest we discuss in person. While we’re proud of our reputation as the area leader in quality senior living options, we also pride ourselves on listening to the voices of our residents, who always come first. Please reach out to us to schedule some time to talk. We’re here to help.

Truly welcoming feeling when you walk in the front door.

We just did a tour and it was amazing! Hoping to talk Grandma into going here.

We're very impressed with this facility

My family chose this facility because it is a younger population and my Brother would fit in better here and also, he would be close to other family members. All of the staff members have been treating him really well and our family is very impressed with this community. They are living up to their expectations. My Brother is very happy and he really likes it here. I would recommend this facility.

care and comfort

We toured this community for care. the staff were nice and caring to as were the questions that we had. The community was clean and they had a good like of meals. We would suggest that families tour this community for the care of a loved one.

I was able to speak with the nice staff on the care that is offered at this community. I was informed on the menu that is offered. They have nice activities for the residents. This community was not available at the time. We were impressed that they were able to inform us on all the night qualities that are offered. Families might want to contact this community.

Beautiful facility, horrible management

Disappointing to say the least. This place just opened up. We moved in a loved one here and notice from the get go that there were many issues including the standard of care, lack of stimulation and many unhappy people. We thought we would give this place some time since they were brand new but it does not look like things will get better. Management is rude and not compassionate. The only good thing here is that I've met a few good staff members but due to high turnover, i am not sure how long everyone will last.

Failed to Return Deposit

I saw the facility last fall and put down a $1000 deposit for and apartment starting in December. The apartment was not ready at that time and I have requested a return of the deposit several times to no avail.

Kind Tour

This is a nice community, and my tour was nice one. From what I saw the community looked nice and very well maintained. All the staff was very kind and courteous. My questions were all answered, and they were very informative as well. Everything went really well, and they were very kind to my family and myself.

From the Community

The Landing at Watermere is located in the heart of Frisco in The Canals, a beautifully designed Master Planned Community. Our unique features at the Isle include 24hr care supervised by licensed nurses. We are the only community in the area with a licensed outpatient rehabilitation (coming soon) within our community. Residents at the Isle can expect a day full of activities from health and wellness to card games, the opportunities are endless.

The Landing at Watermere - Frisco offers the finest in Assisted Living along with the Springs, our secure memory care for those with Alzheimer’s or other forms of dementia.
We offer personalized assistance with the activities of daily living: dressing~bathing~grooming~and escort service!
The Springs is unlike anything you would expect from a traditional memory care community. We offer state of the art security allowing us to proactively care for your loved ones. With the recent addition of It's Never 2 Late, we have been able to increase resident activity participation while decreasing behaviors from our residents. While dining can be a challenge for some, our outstanding Chef prepared meals and beautiful ambiance in the Dining Room paired with our Susy Q encourages resident participation during dining hours. The Landing at Watermere - Frisco not only makes life easier but offers Peace of Mind and a beautiful environment for your loved one. Come see us today!