Independence Village of Olde Raleigh - Raleigh, NC

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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews


Meal plan is unbalanced, often serving nothing but carbohydrates. My mother's room was never dusted and the sink was not wiped down. She had a room with mold and they kept painting over it rather than addressing the problem. After we left, they moved other residents out of the moldy rooms but, I have been told, they still have not addressed the mold issue. Also, they lost their activities director and have been without one for quite a long special activities (as promised). We watched it go downhill over a 10-year period.

[Name removed] was very accommodating and overall, I really liked the apartment selections she shared with us. This will be a strong contender for a place for my parents. Staff seem quite friendly and the residents looked happy.

Worst Independent Living Facility Ever!

Independence Village of Olde Raleigh looks great but the service provided is horrible. I contracted IVOR for my mother for a respite period of a week at the end of November at somewhere that she could be safe and sound while I was out of town. Unfortunately my mother had a very negative experience and never wants to return to IVOR. The apartment my mother was assigned to had not been properly turned from the last person who stayed there.
• Bed sheets had not been changed and were completely disshelved
• Comforter was stained
• Kitchen garbage can was full of trash
• No doors on bedroom door, closet and bathroom for privacy
If that wasn't enough - IVOR does not follow ADA standards and guidelines. There was no risen toilet seat or shower bench so my mom could use the bathroom safely (we were never told that she had to bring her own equipment). In fact she could not take a shower for a whole week!. After many service requests they brought her a bench that did not fit in the tub. After more requests they brought her a shower bench that had hardware protruding on the seat. This is completely unacceptable! We are outraged at the lack of care and consideration for my mother and I have filed a complaint with their corporate offices. I have yet to hear back from them regarding the poor conditions of her assigned apartment.
Do not bring your elderly parent to this establishment under any circumstances!

Recommend Independence Village of Olde Raleigh

Independence Village of Olde Raleigh is a wonderful place! The staff is extremely friendly and quickly get to know the residents. The food is fantastic and there are lots of friendly folks happy to help a new neighbor. Lots of activities for residents who want to get involved and participate too.

There is 24 hour front desk staff and lots of onsite amenities like the hair salon, home health, and physical therapy. I’ve been very grateful to have my mom closer and so well cared for since I can’t be there 24/7.

Not the Place for Me!

Not at all!!! I paid $500 Community Fee and rent for days that I was legal obliged to another lease. [Name removed] ducked my calls when I tried to clear with them--I spent only one night there and my total costs amounted to $3000+ , depleting my retirement savings account. The little room was not clean and it smelled like the one my 90-year-old sister died in at a rest home. One of the "inmates" warned me as I was moving in--the two meals that were sent up to the room while I was moving in had no utensils. The place "smelled of death" and I had nightmares the one night I spent there. I tried to communicate with [Name removed] regarding this experience, but got no response.
I thought the Brookdale facility was excellent but too costly and was trying to find some place to stay until I could afford to live there. Unfortunately, [Name removed] and this experience have soured me on the "Place for Mome: experience and I will not stay there nor recommend it to anyone! I am a military veteran with limited resources, and this has been one of the most negative of a stressful summer. Thank you for asking-- [Name removed], PhD, Veteran

They Really Need to Improve the Food

My review is based on my mother’s experience so far. The residents are nice and she has made friends. The building needs updating and repairs. Some of the staff are very nice but those who work the food service are not. The food itself is inedible most times. My mom has dietary needs and Independence Village does not offer customizable menus. The portions are small. They run out of food. They often ignore tables when serving. Everything purchased seems to be pre-packaged. The food overall is very unhealthy. Many of the elderly are type 2 diabetic and they offer tons of fried food. Seriously?! The sauces on the food have made my mom sick the next day. Complaints are daily and they haven’t even tried to improve the food. When I chose this place for my mom I tried the food and it was fine. They had a salad and soup bar. Within a month of my mother taking residence they eliminated that option. She is paying for the food and she has to buy her own all the time. She has only gone on the Walmart/Target outings. From what she has told me the residents are only allowed 20 minutes in the store. How is that an outing? I’ve seen the residents and most use walkers so how are they supposed to get their shopping done in 20 minutes? The van is also small so they are limited in what they can buy. Her room is small but efficient. I think the size is fine for her but she disagrees. They also clean it for her once a week which is very helpful and she has never complained about that service. They did eliminate the sheets that they offered residents but they do still offer washing and changing bedding. Even though this was the most reasonably priced retirement community she is not getting her investment since the food is so awful.

Patients were sitting around to themselves or in groups visiting each other. Didn't see any staff run activities. One resident said they were sitting outside because it was too cold in the building, but too hot outside. Too soon for this community also.

We toured and ate lunch. The lunch was excellent and the staff was very attentive. The residents seemed happy and content. My brother was very interested in Independence. He liked the facility, thought the price was comparable, and the location would be good for him.

Nice looking building from the outside and very bright and cheerful. This one does have 24 hr. staff and use the call button fobs. Nice looking apartments with laminate flooring ..carpet in bedroom. Walk in closet

I toured this facility and was happy with the location. It’s close to my mom’s doctors and the hospital. The interior is nice and bright with lots of windows and I saw many residents using the space. (I had visited another facility and didn’t see a single person using the common areas). They have a lovely garden area, offer 3 meals with the price and have lots of activities. They require the residents to wear a button pager, there are intercoms in the rooms and emergency pull cords. They also have 24hr staffing and contract to a home care company if my mom needs extra help. The rooms were a comfortable size. I saw their largest studio and two 1 bedrooms and I felt they were all comfortable choices for 1 person. The price was reasonable for all they include. My mom hasn’t moved in yet so I can’t say what her personal experience is. The residents I saw and spoke to all seemed happy and friendly.

Independence Village is a lovely facility for independent living. The price is reasonable considering you're getting 3 meals a day. The residents I met were friendly and had a great attitude. The apartments I visited had walk-in showers which are wonderful for mobility impaired. The first-floor apartments allowed bird feeders bit the upper floor apartments did not have balconies which were a disappointment.

Tour for options

This was a good tour for dad. We were able to speak with the staff on the care that is offered. We like the menu and the list of activities. The community was clean and a home environment. We would suggest others to this community for the care of a loved one.

Care with options

We toured this community and did not like that the community needs improvements. The cable television is extra. Have a phone is extra. This community does not have an alarm system in case of emergency. We wanted to have a community that would have assistance as soon as needed if my mom were to be injured. We would recommend this community for families to tour for the care of a loved one. We wanted to have care without the extra charges for mom

Comfortable Care!!

My mother was recently at this community for a short respite stay and I was pleased with the quality of care that she had received. The staff where very helpful and where attentive to her needs to the best of there ability. My mother just had a really hard time adjusting into the environment but as far as the overall facility they where great. I would recommend this place to anyone interested.

Family feeling atmosphere

It has a warm family feeling atmosphere. At first, the food was not quite up to par but it seems to be getting better. She is voicing her opinion on what she would like to eat and is much happier with the choices. The bathrooms could have a higher standard of cleanliness. Physical therapy is going well for mom. There are many activities for residents if they so desire to get involved. The staff tries to get the residents to participate.

A tour for care for mom

We toured this community for care. The community was nice and very clean. The menu was nice and appealing. They do offer a lot of activities for the residents. We would recommend this community for other families to tour for the care of a loved one.

A happy home

We like the care here at this nice community for care. We like the staff that is friendly and caring to his needs. The menu is outstanding and better then what he thought he would receive. We like that he has made friends and likes playing cards with the other residents. We would highly recommend this community for the care and the value of a nice atmosphere for a loved one.

terrible food

good clean friendly but the food is terrible. i dont eat a lot but would be hungry if my friends did not go to the supermarkrt for me . when i first came here it was very good but as we move through 2017 it get worse every week . no taste, most meals a small and i mean tiny piece of cake with the meal maybe they got a cheap cook but if you come here be prepared to spend extra money.

Caring Community

I like living in this community. The staff is very caring and attentive. I really do like that they do the cooking and I am pleased with the meals that are provided. They do have activities for when I want to participate. I would recommend other families to come to this community for the care of a loved one and looking for a great value sale for care.

Loving The Community

My wife and I are doing pretty good. We liked the experience so far. They have all kinds of activities going on everyday and night. We are on the ground floor and the housekeeping has been good and helpful for us. I love it here, we are glad that we are here.

Seems like a good place for an elderly person who needs a little help.

Very nice. Everyone super friendly & residents seem very happy. We enjoyed our lunch.

I would recommend this community!!

The community is clean and well taken care of. Mom likes the food and it seems healthy. The staff are very friendly and make sure things get done. They have a lot of activities including a wine and cheese tasting and an ice cream social.

The residents appear to be happy. Rent does not include utilities and one can expect annual increases in the rent. Meal menu seemed to be overly structured. In need of renovation.

Mom loves Independence Village!

My Mom LOVES this place, called it home on the third day! She was lonely and bored at our house. Loves her apartment! The staff are so friendly. She is walking to her meals which she is getting exercise. Making friends and doing some of the activities. The only thing is she doesn't care for the food. It's a lot of processed foods and her ankles are swelling. It would be nice if they just stuck to making plain meat and vegetables and let the residents season their food...
....She will start with the home care next week so I can't comment on that but they seem friendly.

Very impressed with the facility. Roger did an excellent job of touring the property and answered all of my questions about the property, services and elder care in general. Very impressed with the positive comments from, and my interaction with, the residents. Older property but well maintained with the focus on the residents well being.

I would not recommend Independence Village of Olde Raleigh!!!!

The food here is dismal. My parents were only here for a short time and it was terrible. The building is getting a bit old and it has a nursing home feel to it. They tried to keep it clean. The majority of the staff did not treat the residents with respect. I felt bad every time I had to leave. This community was more expensive than the one they are currently at .

Our transition to Independence Village!

Independece Village has been a smooth and easy transition, during an already trying time. My mom just moved in a month ago. She had NO interest in retirement living. Upon urging from her doctor, and a stent in the hospital. We looked into other living arrangements. Investigated several independent/assisted living communities. Upon walking into Independence Village the feeling of CALM and KINDNESS came over me, maybe we came home! Honestly the staff are professional, and ready with answers. The nursing care is kind, friendly, and able. They offer as many or as few services you and your family my need. My mom is HAPPY, and enjoying the interaction with staff and the friendly residents.

Great Induction

Great induction service. Art, Roger and the rest of the staff obviously care about all the residents. My parents are in and enjoying the change. My only concern is the food service. There appears to be some staffing issues that should be addressed if they are not already being addressed.

Very healthy place to stay, from bad food to bad atmosphere.

There are better place to go for the same price, the new kitchen manager is from the millitary who is rude and have not adjusted to civilian life. Since she came on board the food is mostly premade (from can, premade frozen) equivalent to the cheapest frozen dinner. And daily fights broken out from wait staff, kitchen and manager.
Very unpleasant place to stay.
There are psycho and dangerous person stays here too.

Check some places else. This is very unhealthy place to stay, from bad food to bad atmosphere.


Moved my aunt in less than four months. There are only so many second chances you can give.

Satisfied with accommodations but would like to see an improvement in the food.

My parents have only been there short time, so the "jury is still out" so to speak. We chose IVOR partly because it was more affordable than other facilities we visited, and partly because we felt people (staff and residents) were very outgoing and friendly. Also, the food we ate as guests was pretty good and we were pleased with the dining service.

Since moving in, the people and staff are still friendly, cleaning is regular and adequate, maintenance folks are very responsive. However, my parents find the food often disappointing and I've heard other residents complain as well. When you think about it, the dining experience three times a day is extremely important - probably the main attraction for most residents. After all, they are paying rather high rent primarily for "room and board". I realize salt seasoning needs to be limited - especially for this age group, but I do feel more should be done to make the food taste better and the dining experience more pleasant in general.

My parents are not receiving Care at this time so I can't speak to that but you should have a category rating for food service.

Review of Independence Village of Olde Raleigh - Raleigh, NC

Older smaller rooms. Road noise. Staff friendly. Was prevented from parking by taxi which blocked covered entrance. I couldnt be sure I wasnt going to hit someone I couldnt see exiting. Did not care for assigned dinner seating.

Straightforward business

Straightforward staff, straightforward business. NO games and no gimmicks. Dad is very satisfied with his overall experience.

Don't go here!

The pictures are so outdated. It is not as nice. The food is terrible and they should fire the food manage Many leave without eating much and go away hungry. He treats staff terribly and nicely cuts down the residents. The Director of the place hides in his office, [removed]. He stays in his office not staying connected to the residents and their needs. And those are just the top concerns.

Some Issues

My mother had ants in her unit in the beginning and that should have been taken care of before she moved in. She's had a couple of other things that haven't happened as fast as they should have, as far as maintenance.

Very pleased

They gave us a comprehensive tour and were very cooperative in regard to the needs of our relative. We were impressed with the facility, and met several of the residents, all of which sang praises of the facility. Our relative is moving in today.

Caring, attentive staff

I think they do a great job at Independence Village! The staff here are friendly, caring, and very attentive. I like that they keep a close eye on who shows up to meals and activities, so they know if they need to check in one someone. You just really get the feeling that the staff here genuinely care about each resident.

Roger was very helpful. All our questions were answered. We went at 1:00 & lunch was just over. There were a few residents that we spoke to. They seemed to be very happy there. It is not that close for us & in a very busy area of Raleigh.

Very nice looking place

We toured this community when we were looking into care options for a loved one. I thought Independence Village was a very nice looking place overall. The people seemed friendly, and the facility was clean and well kept.

Daughter's Great Review for Independence Village

Looking out for the best interests of my mother, I visited Independence Village (IVOR) late November 2014 to determine if I should move her there from her assisted living residence where she was sharing her space with another resident and living in a nursing home atmosphere. I loved what I saw and heard immediately at IVOR; so much so that I brought my mom over to see it that very day. She moved there mid-December.
We love the people, the staff, the food, and her beautiful apartment. She gets the assistance she required at the assisted living facility from the on-site company, HomeChoice.
The bonus about moving here is that the cost for all of this 500 sq. ft. of privacy, with great meals, activities, and assistance is about $1500 LESS than at the assisted living place (Spring Arbor of Raleigh). IVOR is an open, bright, and friendly place. The staff, including a warm activities director and concerned director, are all accommodating and friendly.
This place is a community for seniors where the residents really care about one another. I highly recommend Independence Village for anyone who does not belong in a nursing home and just needs some assistance -- even if wheelchair-bound, as is my mom.

Everything is great.

It's clean, and the staff is friendly. I definitely feel like the value is good. Comparatively it's pretty reasonable compared to other places that offered the same thing. The only reason I would say a four instead of a five, is that the first floor has been renovated, and it's very bright and the colors are neutral. The top two floors are still a little dark, and eighties looking. She is pretty happy with the food. The activities person is awesome. Everything is great, the top two floor could just use some updating, and brightening.

great value

Art, the facility manager, has done an excellent job communicating and staying in touch with me.

Based on some comparative shopping I have done, I can tell you that the overall value for Independence Village of Olde Raleigh is very good.

The food is very nutritional, good for someone who "eats to live" as opposed to "lives to eat".

I do think it would be good if they had more transportation services available for the residents. I would like my sister to be able to make arrangements to go places on her schedule, which I understand would be challenging on their end.

Overall the experience was good, and my sister is enjoying being there.

A very gracious community

I am now living at the Independence Village of Olde Raleigh. I really love my new home. This place offers me everything I could possibly need. We have games (bingo, scrabble, uno monopoly, etc) a beauty and a barber shop, movies, donuts and coffee, an ice cream social, crafts doctor appointments, we go to WalMart, Target, the library, banks, post office, Harris Teeter and today I was taken to the Tailors to get some clothes mended. My needs are completely taken care of, plus all the friendly and helpful staff, as well as all the lovely residents, make this a perfect place to call home. I was able to bring my dog with me, which was like the icing on the cake. Speaking of cake, our food is delicious. We are served three fantastic meals a day, seven days a week. Plus housekeeping!. This is like being on an all inclusive vacation. Thanks, A Place For Mom for telling me about this community.

Mom is happy!

Excellent services and best of all Mom love it there. Thanks Leslie with A Place for Mom for suggesting Independence Village of Olde Raleigh. You also did an excellent job. Please mention my name if you decide to pick Independence Village of Olde Raleigh.

Toured on April 25th. Enjo...

Toured on April 25th. Enjoyed lunch food very good. Felt a lot of confidence in the Executive director. Entrance and dining area very welcoming and comfortable feeling. Looked at several rooms. Refrigerators not full size. Not much closet space. A couple bathrooms did not look wheelchair accessible. Did not choose because of lack of closet space, utilities not included in rent price and did not like the idea of daily morning announcements coming over the apartment intercom felt like an invasion of privacy or like living in a dormitory.

Nice facility. Well thought...

Nice facility. Well thought out programs. Lots of activities. Can accomodate many abities. close to hospital and doctors.

Needs a major rennovation

It was grim, it was dark and depressing and it looked like an institution. The apartments were not very pretty, they were small and instead of having central air conditioning inside the apartments there, there were units. Everything looked like it was from the 1970's, it needs to be upgraded.

Just a little more expensive

I liked it fine but it was a couple of hundred dollars more expensive. He never went and toured but I did, it would have been a fine palce too, it wasn't any better or any less, in fact, there might have been more men there.

Mom's happy here

She loves it there. Honestly, I don't have as much interaction with it as maybe my sister and my mom but from all the feedback I've gotten, I don't think there's anything she would change.
The common areas are a little dated I think and I was kind of surprised my mom chose it to be honest but the apartment itself is really nice and roomy and it looks really good. I haven't hear any complaints about the food but I haven't eaten there personally. She has done some activities and likes them. There was something through her church and they got something going on with that and she was really pleased about that.,in-house or...,in-house or outside home health agency (looks feasible).In-house laundry and h/k services. Scheduled social events and transportation. Almost like Vista with a variety of services for elderly.

This would be my second choice for da...

This would be my second choice for dad. Utilities are not included in the room rate but the cost is much lower than any others I have seen. The room available is huge but old so the bathtub would have to be retrofited into a step in and the bathroom door would have to be removed to accomodate dad's walker. The kitchenette is a bit dated but not a big deal. The room would hold all of dad's furniture well. The rest of the facility would be fine. There is a smoker grandfathered into the building. I know the smoke will bother dad.

Utilities (Elec and Phone) not includ...

Utilities (Elec and Phone) not included 3 meals housekeeping transportation close to REX

More affordable but old residence. T...

More affordable but old residence. Too institutional like.

From the Community

Independence Village is a wonderful option for your family’s retirement needs and is More Economical than Traditional Assisted Living or In-Home Care. With our recent licensing as Multi-unit Assisted Housing with Services, you may find that your Long Term Care Policy would cover your services here!

Our affordability makes us appeal to younger, active residents who want their money to last and our 20 year reputation for great service has residents staying with us longer! Please take a moment to look over our updated website to learn more.

As you compare our community to others in the Raleigh area, please keep these items in mind: · a) We offer affordable studio, one-bedroom and two-bedroom private Independent Living apartments (rates start at $1935/mo) · b) 3 daily nutritious, delicious meals are included in our rental rates – our residents’ health and strength are very important to us · c) There is a home care agency on site that can be contracted with for additional support as residents health needs change – they offer very competitive package rates and are now available 24/7!

d) We are a Veterans First Community, so if the prospective resident or their spouse served our country they may qualify for benefits that help to pay for the services we provide Walk-ins are always welcome, but a scheduled visit guarantees availability. We look forward to welcoming your family into our community!