Heritage West Allis - West Allis, WI

Room Type Monthly Range* (USD)
Studio

$ X,XXX - X,XXX

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1 Bedroom

$ X,XXX - X,XXX

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2 Bedrooms

$ X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Full Schedule of Trips, Events and Activities!
  • Female Residents Accepted
  • Female & Male Residents
  • On-site physical therapy
  • On-site Nurse
  • Nurse on Call
  • On-site Maintenance Personnel
  • 24-hour Emergency Call Response
  • Cuisine prepared with seasonal, locally sourced ingredients
  • Arts and Crafts Programs
  • Social, cultural and educational life enrichment programs
  • Housekeeping provided
  • Exercise
  • Attend church/worship services
  • Personalized care plans
  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Management does NOT follow through on promises/ideas

Mgmt tries to convince you they care but do NOT follow thru on the things they say they will do to correct issues!!!

Brenda Poppy

Local Representative

We’re sorry to learn that your experience at Heritage West Allis was less than adequate. Providing quality services and amenities is of the utmost importance to us, so we appreciate your input. If you want to let us know more about your experience, including what specific issues were not addressed properly, please reach out to our quality department.

Improve communications

We think Heritage West Allis is a great place and the memory care facility is doing a great job for our cousin. However, trying to communicate with staff is next to impossible. I've left six or eight messages asking them to return a call and they have never responded. The only way is to keep calling and emailing and you finally get through. It's not a pleasant task.

Brenda Poppy

Local Representative

We are glad that Heritage West Allis has been able to adequately meet your cousin's care needs. We are dedicated to making our memory care communities a place where our residents can truly feel at home while receiving the right amount of care for their needs. We're sorry, however, that you've had such an issue in communicating with the staff! We will let them know of this issue and work to upon it. Thank you for taking the time to share your experiences with us.

A wonderful facility, we signed on that day. [names removed] were great, the residents we bumped into during our tour seemed to be very fond of them and appeared very happy. Building was beautiful and very clean and room size was quite adequate. I was really impressed by the Company's philosophy of care and all the service provided and the dedication to the level of care required. All these exceptional qualities were available for a reasonable cost. So happy to have found Heritage West Allis! Thank you A Place for Mom!!

Brenda Poppy

Local Representative

We are delighted that you have had such a positive experience at Heritage West Allis. Providing a clean and caring environment for all of our residents and guests is very important to us. Thank you for taking the time to share your comments!

We had a sense this location has good community. Several residents were gathered and having discussion in the activity room and they were friendly when we entered. The residents run several activities including pot luck meals. The facility is beautiful & clean. The doors are solid oak craftsman style. The apartments are in good condition and include side-by-side washer & dryer in the apt. My wife spoke to the chef director and they use fresh ingredients in their home style meals from scratch. The meals are very reasonably priced. The only downside may be the several months wait list. (May be 6 or more.)

Brenda Poppy

Local Representative

We are glad that your tour of Heritage West Allis left such a positive impression. Providing our residents and guests with a pleasant and active environment is very important to us. Thank you for your comments!

Great job!

Mom was not in best shape when she entered Heritage. The staff and care-takers have done an outstanding job. She loves it there and is really enjoying her new friends, clean environment, and various activities. She is even eating foods that she never considered in the past. All the needed care services are on-site.

Very happy for mom and thankful for the great value provided by Heritage.

Brenda Poppy

Local Representative

We are delighted that your mother is doing so well at Heritage West Allis! Providing a caring and active environment is very important to us. We appreciate your comments!

New community with care

We are happy with the care from this nice community. the staff are caring and the community is clean and has a nice atmosphere. We liked that they offer a healthy choice on the menu. They offer nice activities for the residents who are wanting to participate. The building is newer and has a good feeling in the environment. We would recommend this community for the good care and value.

Brenda Poppy

Local Representative

We are delighted that you've had such a positive experience with Heritage West Allis. Providing a clean, caring and active environment for our residents is a top priority for us. Thank you for your comments!

I visited with my dad April 15. My dad wasn't to excited to be there. I did not ask all the questions that I had asked facilities afterwards. We had visited mostly assisted living. They had us do a lot of walking and my 88 year old dad got tired. By the time we looked at memory care he was too tired to go on.

Brenda Poppy

Local Representative

We’re sorry to learn that your experience at Heritage was less than adequate. Quality matters so we appreciate your input. If you want to let us know more about your experience, please send the details to [removed].

Encouraging staff!

My mother's stay at Heritage is going great! The staff take care of her needs and they are sure to keep everything clean and safe. Though my mother is not too fond of participating in too many activities, the staff members do encourage her to participate. I am pleased with her stay!

Brenda Poppy

Local Representative

We are delighted that your mother is so doing well at Heritage West Allis. Providing a positive, supportive and safe environment for our residents is very important to us, and we appreciate your comments!

I had a good tour of this community. It was a nice experience, and everyone was very kind to my family, and myself. The community looked good, everything appeared to be well maintained. The staff was kind, and friendly. There was many factors that played into where to place my
parents. Unfortunately this was not the community for them, and their needs

Pretty Nice Tour

I had a good tour of this community. It was a nice experience, and everyone was very kind to my family, and myself. The community looked good, everything appeared to be well maintained. The staff was kind, and friendly. There was many factors that played into where to place my parents. Unfortunately this was not the community for them, and their needs.

Things are good so far...

The Heritage West Allis has been a good experience for my mother. The staff are all very friendly and accommodating. The place is clean and the meals are all made fresh. I am pleased with our decision to chose this community.

A Pleasant Tour

My tour of this community was very nice. This is a smaller community compared to others. The community is nice and clean from what I saw. The staff I met was very kind and friendly. This community was one of my top picks. It was a pleasant tour and I enjoyed it.

Great Assisted Living Facility

My family had done an extensive search for an Assisted Living facility for my mother and decided to go with Heritage West Allis. Our first encounter with the community relations coordinator clinched it for us. She was so helpful and kind and made my mom feel so welcomed. She went above and beyond to help answer all our questions and get things organized for my mom's move. The facility, it self, is very clean and homey feeling. The staff is wonderful. They were always there to help my mom with anything she needed and did it with smiles on their faces. I would highly recommend Heritage to anyone that is looking for an Assisted Living facility. Absolutely a great place.

My mom & I went on the tour to find a place for my dad with Alzheimers. Very friendly staff, beautiful, well kept buildings, comfortable rooms with enough space to add personal items, locked memory care unit so he could walk inside as well as in the fenced outdoor garden /patio area. Janine helped my mom feel at ease with the idea of bringing dad here.

The staff was wonderful and the facilities were modern and well kept.

The good and the bad.

The aides and help are first rate, hard working and caring. Almost to a person I would rate them a solid 5 stars. The management is another story, I would give them 1 star. I feel they are uncaring, cold, and calculating.

We are very pleased with our choice . Everyone has been very helpful and kind so far.
Thank you for all your help.

Overall we are pleased with it

Everything so far is going pretty well. She seems very happy with it. She hasn't complained about the food at all. We were all impressed on how much she has improved after leaving the nursing home. Everyone is pleased with the staff. They offer a lot of activities, that people don't have to go to, but surprisingly my loved one goes to quite a few of them. The personnel there have always seemed to be very helpful, they are consistent and attentive. Overall we are pleased with it, and we were happy with the rooms, we found them to be slightly more spacious than a lot of other places, and the price sounds to be about average. The look and the feel of the facility is comfortable, it's got wide hallways, and the front lobby is appealing and everything. The staff doesn't just say hi, they call everyone by name, which I thought was really impressive.

My experience with Heritage West Alli...

My experience with Heritage West Allis has been pretty good. The staff is great, and the facility is very nice. Most importantly, my father is very happy there.

Mom is safe now

So are things have been positive, while my mother isn't happy about being here, she always says that the people here are really nice.

Location close to Hospital ...

Location close to Hospital and main fare to stores, restaurants, doctors etc., on busy street in West Allis. I did like the layout of building with mission style design and very clean appearance. My one complaint from the busy street in front is the available apartment that was vacant on the backside of building. There is a railroad track, while viewing the apartment a train was going pass. The window was closed, however while I reviewed my video... you could see the closed window vibrating. It was noisy in the room with the train going pass. Person giving the tour, stated there is only one train passing per day never during the night. My family lives a few blocks down the same street. I heard 4 different times the train come thru. The last train comes thru between 1AM and 2 AM. My mom is a light sleeper as I am, so train noise is an issue we both can not get use to. Did not get a follow-up call after visit from this facility.

Satisfied with Heritage West Allis

My mother in law has been living at Heritage (assistive living memory care) for about 2 months now. She has adjusted well and seems happy. A lot of that comes from being made to feel welcome. I have not been there much but we have not had any issues. You have to stay on top of things, as you should wherever your loved one lives. I've had to give reminders several times for things I wanted them to do. They seem to be doing many activities and they try to keep the residents out of their rooms most of the day.

a work in progress

So far, this experience has been favorable. The thing to remember is that these residents have needs, and those needs can be difficult to deal with. I was not too impressed with the frequency of cleaning days. I think it could be cleaned more often. Also, I can't complain about the care, since it's a huge responsibility. My loved ones are reluctant to participate in the activities, but they offer a sufficient amount of options. As far as the food, they offer at lead 2 entree options for each meal, and there's unlimited portions. Overall, it's not perfect, but it's a work in progress.

The activities are awesome!

The activities are awesome! They are good about accommodating a special diet. The size is good for us, it's a smaller memory care section than others we saw, and the proximity to her doctors.

Great Job

They do a great job. They have a good staff of friendly people and they take good care of my mom. I really like what they do. I can't think of any ways for them to improve at this time.

Great Community

Heritage West Allis is very nice. Our loved one had high demands and needed higher levels of care, which they are able to provide. She has her own place and the price was very good compared to where she was before, actually only paying half of what we were paying before. The community is close to were she used to live. They are feeding her very well and we feel like she is being taken better care of now. Overall we are very happy and lucky we found Heritage and would recommend it to anyone.

Happy with Heritage West Allis!

We tried to get into another Heritage at a different location, but they had no vacancies, so they told us to check here. We are happy with Heritage and would definitely recommend it to others.

Loved this place! Every...

Loved this place! Everything about it seemed to fit except for the location :-(. Would love something a little closer to home.

Lovely place, looks like it...

Lovely place, looks like it may be a good fit for Mom.

This is a very nice place. The direct...

This is a very nice place. The director was very helpful and very informative. The place was nice and clean. Seemed organized and the staff was friendly to the people.

Great place, I think this could be th...

Great place, I think this could be the one.

Spacious, decorated in warm tones, in...

Spacious, decorated in warm tones, inviting.

Only saw the Memory Care area. We di...

Only saw the Memory Care area. We did not have time to see the assisted living area. Would like to return.

From the Community

ASSISTED LIVING: Heritage West Allis offers the latest in high design in an elegant yet affordable 40-unit Assisted Living Community. Solid wood doors and trim, granite countertops, and antique bronze finished fixtures appoint this unparalleled choice.

Our small size allows us to personalize care and services to meet the needs of each individual resident. Heritage West Allis is dedicated to nurturing the body, nurturing the spirit and engaging the mind of each resident while respecting their dignity and well-being.

Heritage Court West Allis offers the latest in high design in an elegant yet affordable 38-unit Memory Care Community. Solid wood doors and trim, granite countertops, and antique bronze finished fixtures appoint this unparalleled choice. Plus, Heritage uses a variety of activities and therapies – including sensory therapies, reminiscence, physical activity, arts and recreation, social events, and memory-focused games and activities – to enrich and enhance residents’ lives and to help them engage with the world.