Heritage House Guelph - Guelph, ON

Room Type Monthly Range* (CAD)
Semi-Private

$ #,###

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Studio

$ #,###

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

Family beware

My mother moved in here in the Winter and the Manager staff were excellent. I was thrilled. Since change of Management , the place is declining and the old reputation from what i remember 5 years ago when we first looked its heading that direction. Staff don't care anymore nobody laughs the moral seems down and if you walk by its fake or put on, New Manager sits on her phone and doesn't even say hello when you walk in. Food portions are horrible, food itself is horrible. Nursing has major issues shared by a nurse who had to quit because she could not treat residents in manner she has been told to, she values her license. Many residents are afraid to speak up, two told me they are in fear of having nowhere they can afford and use to love the place look forward to everyday. Now they only look forward to weekends when managers are gone and staff somewhat relax. Taking advantage of low income seniors and servicing them with border line [Removed] if outrageously unjust. I am going to pay the difference and move my mother out to a better place. I caution anyone thinking about this place

Can only make local calls, They won't allow residents to use calling cards. No internet access or pay phones, I have seen residents shoveling snow, Residents are always complaining they are hungry. Also its extra money to have a bath more than once a week, small portions of food,VERY BAD management only, but staff is nice and caring and feel just as helpless as the residents. Rent increases all the time. Wages for staff are extremely low, not sure about the management wages, they are probably much higher. No activities barely. Not enough outings. Being subsidized, they take all your money on extra's, like bringing your food to your room if you can't get to the kitchen. Residents can't usually afford phones or tv. Very icy and not properly maintained. The cost is outrageous considering you would get more in a jail than at this place. Very disappointed when I went to visit at their Christmas open house. Its more of a prison than a care center.