Elmcroft of Vista Ridge - Lewisville, TX

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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Had an unpleasant smell and felt like a nursing home. Tour was good but not a lot of workers were around and would not show me the memory care unit. Said it was not that they were ashamed just respecting privacy but they showed me the other spaces so what about their privacy. Just put up a red flag. Also saw some window unit air conditioners in the back part of the building.

I toured this community

I went on a tour here and the staff was nice and helpful. They answered all of my questions. The rooms were on the smaller side. It seemed to sterile in there. I recommend families tour several places before making a choice.

Outdated and run down

This review is based on touring this community. The apartments here were much bigger in size than other places and reasonably priced. I was able to meet with the marketing director, maintenance crew, and front desk staff who were all friendly and nice. The assisted living dining room was bright, and attractive. However, the memory care unit was dark and outdated with worn carpets and scuffed furniture.. I would recommend other families to talk to them. They expressed updates were coming soon.

The facility was nice .[Removed] who I had an appointment with had transferred to a sister facility the day before and did not tell anyone of my appointment to see the facility. They where so scattered and didn’t really know what was going on kinda sad I fell that it might be how the facility is ran

Megan Strothman

Local Representative

Thank you for your review. We sincerely apologize for the team being unprepared and not informed. That is certainly not indicative of how Elmcroft does business. We regret you did not fully experience the Elmcroft difference during your visit.  Please know we truly value your comments, it's paramount to helping us better serve future residents and families.

Doing The Best They Can

The staff has a big challenge in regards to caring for my husband and as far as I am concerned they are doing the best they can do. The limited times I have been to the community I have found it to be clean and well maintained. The staff that I have dealt with either in person or on the phone has been professional and nice.

Megan Strothman

Local Representative

We work very hard to create the best environment for our residents. We appreciate you and your husband!

Dad's new home

We recently moved to the Dallas area without anticipating the need for Assisted Living - when the need rose in priority, we were provided Elmcroft as a viable option by A place for Mom. During our initial tour, we immediately felt at home.

Elmcroft has a compassionate staff who know everyone by name and really care about their residents. My dad is getting stronger and is always very clean and shaven. They assist with personal care and ensure he is walking as feasible.

This move from our home was a big adjustment on all sides, but we know Dad is safe and better cared for than we could do in our home.

Megan Strothman

Local Representative

Thank you for your positive review! We are so glad to hear that your experiences have been pleasant. We appreciate you taking the time to share your experience and we want to let you know that we LOVE having your dad here.

Options for care

We toured this community and did not feel comfortable with the management. We did not get a comfortable feeling and felt like we were being pushed into a fast decision. The community was clean. We wanted a more home feeling for my mom. We were not offered to see the menu of the meals that would have been served for my mom. The sales manager was too pushy. We do not know if they have activities for the residents. We would recommend that other families tour this community for the care of a loved on for care and the value of the cost

Megan Strothman

Local Representative

We are very sorry for your negative experience. We always put our residents first and offer them wonderful meals and fun activities. We are so sorry you were not presented with a menu or our calendar of events. With that said, we do have new management in place and we are more confident than ever that we will continue to enrich the lives of others.

Very Nice Tour of This Community

I had a very good tour of this community. Everyone was kind to my family, and I. The community looked good, from what I saw everything was well maintained. The staff was friendly, and informative. My questions were answered. It was a nice experience, and my tour was a good one.

A very nice community

We are very pleased with what is going on at this community. The staff are wonderful and take good care of my mother in law. We have eaten there and we like the food. They offer a family night once a month and each month features a different theme. They offer morning exercises, devotionals, crafts and they have someone bring a dog in to visit. The community is clean and well kept. The charges are all inclusive and I would recommend this community.

Megan Strothman

Local Representative

Thank you for the kind review! There is no greater honor than to be trusted with a very special member of your family.

Peace of mind

They've taken really good care of my grandma. Not just seeing to her physical needs but also trying to help improve her mential and emotional well being. They keep me informed and also take the time to hear my concerns and answer my questions as well.

Megan Strothman

Local Representative

Thank you for your positive review Caera! We are so glad to hear that your experiences have been pleasant. We appreciate you taking the time to share your experience.

Clean, friendly, and informative. The surroundings were inviting . The staff seemed knowledgeable and were interactive. Seemed like a place my Mother would be well cared for.

A wonderful community.

This community is clean and well kept. The staff are compassionate, understanding, attentive and quick to respond when my mother in law needed assistance. The staff was there around the clock. They offer daily activities and social functions that involve the family. This is a modest community and I have already recommended it.

Megan Strothman

Local Representative

Thank you for the kind words! We work very hard to ensure a positive environment for our residents.

This was delightful!John was extremely helpful and friendly.Everyone I encountered-facility director,staff, residents-seemed happy and genuinely glad to be there. Very good experience!

Megan Strothman

Local Representative

Thank you for the kind words! We are so happy you had a positive experience.

Pretty property!!

The property was very well maintained and had lots of pretty features throughout the building. The staff was on time to our appointment and made sure to give my loved one and a detailed tour with lots of great information. They where a little pricey and very much out of our budget so it was not a good fit for my mother.

I liked what I saw and the people at Elmcroft. The place looked very clean and the people (both 'guests' and employees) seemed very nice and friendly.

The only drawbacks, for me, to Elmcroft were ... (1) the location is a bit difficult for me to get to from Carrollton during periods of high traffic, (2) the rooms seemed tiny, (3) this facility is not located close to a major medical facility or area, as far as I know.

Other than that, I loved it ... and it may be what we choose. We just haven't made a decision yet.

Outstanding Place!!

The Elmcroft staff are wonderful. They are very personable and know all of the residents by name. They try to engage everyone is all of the activities they have available. The meals are very tasty! They are very welcoming to having family members eat there whenever so I always tell my kids, "You're going to dinner with grandmother". Very good place I highly recommend it.

Megan Strothman

Local Representative

Thank you for the kind words! We work very hard to create the best environment possible for our residents!

Tour Was Nice

My tour of this community was a nice one. The community looked good. It appeared like they do a good job with the cleanliness of the place. The staff I met was friendly and nice. The experience was a nice one, but it wasn't the community for my loved one and her needs. Everything went well, and this is a nice community.

A nice tour

I was able to tour this community. The staff were outstanding. They gave us a great tour. The community is very clean and maintained.They would of been able to give him activities. He would of liked this community. He was not able to move in due to financial medicaid issues. I know that families would like the care of the community.

My Visit To The Community!!

This community looked great and the people I met were nice. They offered daily activities. This was a little to far for us to drive.

Wonderful Community

Wonderful community with thoughtful and kind care givers. Positive, cheerful environment. We looked at several communities for Mom, and Elmcroft was the only one that met all of the criteria. Thank you !!

Megan Strothman

Local Representative

Thank you for the kind review! There is no greater honor than to be trusted with a very special member of your family.

Autumn with A Place for Mom

Autumn with A Place for Mom is/was AWESOME. She knew that exact place that my mother needed to be and for the right price. All inclusive is the way to go for Senior Living. Elmcroft at Visa Ridge is a nice place for seniors. Lots of activities for them to do.

Elmcroft is the right place for my mom!!!

My mom is settling in nicely at Elmcroft of Vista Ridge. The staff are very helpful and there is good communication. The food is nutritious and there is a lot of variety. My mom enjoys the exercise class as well as the games and movies they have in the evening. The community is very clean and well taken care of. I would recommend this community.

Elmcroft enriches your loved one's life.

Our father was recently diagnosed with the onset of senior dementia and was becoming very reclusive despite daily family interaction and care. Moving him from his senior living facility to Elmcroft of Vista Ridge has enriched his life and brought us comfort that he is safe and happy. From the day he arrived at Elmcroft, the staff has been attentive and engaging. He has become more social and looks forward to going to the dining room for meals and playing the piano. Thank you for enriching his life.

We are pleased with them.

We are pleased with them. The staff is friendly, and it's well kept. They are attentive and responsive. We have no complaints about the food, and they have plenty of activities to choose from. I can't think of anything I would like to see improved or done better. We knew someone who had worked at Elmcroft and that is why we chose them.

They were so helpful. They were wonderful!

They were so helpful. They were wonderful! We were there only a very short time, but they did a great job. I want to give them high marks, A+ all the way!

I felt comfortable the moment I walke...

I felt comfortable the moment I walked through the door. The staff made the transition for my mom very easy. Everyone is very kind and rally cares about your concerns and my mom.

Excellent care, and very competent staff

Overall they've done a great job caring for our loved one here. It's a very nice looking facility, and the staff are very friendly and great at what they do. They've done a really excellent job in responding to issues that have come up with our loved one, and have had some really creative solutions to make sure that she gets the care that she needs.

I like this facility the be...

I like this facility the best. it has both assisted living and memory care. The memory care area is well staffed and is big enough that my mother would have a nice size room and nice areas in the common area and outside to sit.

Excellent Care Services

We chose Elmcroft of Vista Ridge because it was the best price for what the communities offered. The care services are just excellent. It has the typical nursing setting with a parking lot a few trees and a nice garden. We are very pleased with Elmcroft.

Where You Want Your Mother To Be!

I chose this location because of the convenience for my family. The area is near where my mom used to live. The staff really goes above and beyond to make it like home. This is the kind of people you would want your mother to be taken care of. The neighborhood is really nice and quiet with great landscaping. The food could use a little work but is good. The head nurse is fantastic. Wesley is always going above and beyond to help with anything. Von (head administrator) was really helpful. Stacy is really great too she is the community director and was really helpful moving us in. Just can't say enough about the staff. They really are great from the bottom to the top. The staff genuinely cares about the residents.

Memory care us unit is unde...

Memory care us unit is under construction and will be ready in a week or so. The entire assisted living has a large component of people with varying levels of dementia so that might be an option and is likely the front door to the designated memory care. The sales person provided most of the basic information with no passion for what she was doing and was missing some key information such as turn-over and her training information was just basic. The rooms were great - quite large and had designated living areas which is a plus and a minus as dementia does not need privacy for the most part. The shared rooms have a very nice shared living space and bathroom and some have completely private bedrooms (for extra cost. There is no way to compare costs as all is based on level of care which depends on a point system that could not be explained. The director, Von, appeared warm and friendly on our brief meeting. I spoke with one of the staff (a med aide who is moving into a supervisory role in the new memory care community. He said he had been there for four years and that since purchase by Elmcroft, his work situation is wonderful and that he comes to work with a smile every day. This was completely unsolicited and appeared genuine. The nursing director was also very personable and said she was willing to answer any questions but she was on the run. She, too, appeared genuine and has been in nursing for many years. None of the management, including the nursing director, had been with the company form more than a couple of years but this may have had more to do with the fact of the fairly recent purchase by Elmcroft than anything more concerning. In general, I did not get a good feel but I think this was mostly based on the sales manager's bland presentation. She spoke to people who lived in the community but I never heard her call anyone by name and so no really warmth from her. This community is probably worth a second look at a later time but would need deep digging to determine if it was a good option for us.

Greg is a great guy! They have a sha...

Greg is a great guy! They have a shared suite, 2 bedroom unit for $2500/month. Depending on mom's care, the cost could go to $3, but there seems to be some room for negotiation -- he seemed confident that he can get the price down to $3200/month. $1500 community fee, which also may be negotiable. Would allow Advanced Rehab Trust home healthcare in. 55 residents; 1 story.



toured - like it - on the short list

toured - like it - on the short list

Much closer for Mom :0)

Much closer for Mom :0)

From the Community

Welcome to Elmcroft of Vista Ridge, located in Lewisville, Texas, offering exceptional assisted living care options for seniors in the Dallas area.

Elmcroft of Vista Ridge is an intimate, senior living community designed to provide optimal comfort, care and privacy. Some features include:

• Private and shared assisted living apartments
• Charming, home-like community settings
• Common areas for socializing, dining and entertaining
• Easy access for those with limited mobility
• Best Friends® memory care program
• Signature Programming: Vitality Club, Walking Tall, and Second Wind Dreams®

Our carefully selected and trained staff are equipped to assist residents with activities of daily living such as dressing, bathing, and management of medications. While we offer a helping hand with day-to-day tasks, residents are treated as the accomplished individuals they are. Each assisted living and memory care resident has the freedom of choosing their own agenda and activities, while feeling secure in knowing that we’re always there to provide support should they need it.

Lewisville offers a small community atmosphere while still providing urban amenities. Known for its glittering lakes, the city hugs the south shore of Lewisville Lake and a city park that offers fishing, boating, bird-watching, picnic areas and other recreational opportunities.