I toured here for my mother, and I thought that the people were really nice. However, the community itself was a little outdated, and kind of dark. The furniture was old fashioned, and the place just wasn’t bright and cheery. We were hoping for something newer, brighter, and more open.
Go somewhere else
My mother was a resident at Chateau Pleasant Hill. She was hospitalized May, 2013 for severe back pain after a fall. When she returned to The Chateau her pain medication was taken away from her, even though the discharge doctor ordered that she could have her "as needed" pain medication.
Her personal physician had ordered a narcotic pain medication. She was instead given Tyelenol whenever she asked for medication for severe pain, being lied to that Tyelenol was the medication ordered for her.
When her personal physician asked if her narcotic pain medication was being given he was also lied to, as the Chateau never filled the pain medication until 6 days after it was ordered directly with the Chateau pharmacist.
She spent days in severe pain, while the pharmacy staff knew she was not being given appropriate pain medication. When the pharmacy supervisor was informed what was happening, she laughed. That is how concerned the Chateau is about the elderly people they are supposed to be taking care of. They knew how sick she was, she was unable to get out of bed to get any of her meals.
When I immediately removed my mother from the Chateau, she was given a bill for $1,326.16, for bathing care and pharmacy charges for one single month, not the cost of the medications themselves, just to hand her the pills. The charges were for the entire month of June, when I removed her from the Chateau on June 4th. She was charged for an entire month of baths, when she was never given a single bath, and medications she never received for the ridiculous price of $1,326.16. This for letting her lay in bed in severe pain and giving her the wrong medication.
After informing the Chateau of these fraudulent and deceitful charges, they lowered the bill to $409.59, their charge for 6 days of giving my mother the the WRONG MEDICATION.
The CEO of Carlson Senior Living, who owns the Chateau never even bothered to answer my letters, obviously could care less about the quality of care of the residents of the Chateaus, whether or not they receive the right medications, or how much the residents are overbilled.