Catered Manor Nursing Center - Long Beach, CA

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Customer Reviews

This place is horrible!

This place is horrible! While visiting my grandmother, we found that wrong information was put in the chart by their PA so she was not receiving the correct care nor the correct medications. We were lied to by the staff when asked why my grandmother had been in bed all day. Their excuse was that she did not want to leave her bed and they cannot force a patient out of bed. This was not the case. Patients that are wheelchair bound with severe dementia roam the halls unsupervised while others are forced to stay in bed. An alarm when off during my visit that continued for almost 15 min. When I asked what the noise was for, I was told it was a patient ringing for assistance. I commented on the length of time and the nurse stated that they would get to it. In a 2 hour period, the alarm was sounded at least 3 times and exceeded 10 min each time. My grandmother was placed here as a temporary situation until she got her strength back. When she was placed here, she could not hold a spoon nor a cup by herself. The staff put food and water in front of her, but never fed her or checked on her. No one questioned why she had not drank any water or ate any food. We questioned some sores on her that were not there when she left our care and were told it was due to urine or perspiration, but they did not document the findings. In the week she was here, she made little progress. We moved her to a better facility and within a few days she stood up with use of a walker and even took steps. We also asked the new medical staff about the sores we found. They were diagnosed as Stage 2 bed sores.

Great care

My grandmother came to Catered Manor after knee surgery from Lakewood Regional. Though there were times staffing seemed short, the nursing staff was very attentive and took great care of her. My grandmother was very happy with the rehab department and feels they did what they needed to do to make sure she gets home safely. The environment was clean and had no foul smells, unlike other nursing centers. My grandmothers stay was only for a short while (maybe about 15 days) but I appreciate every thing they did for her recovery. She is happy and safe at home!