Brookdale Richmond Heights - Richmond Heights, OH

Brookdale Richmond Heights - Richmond Heights, OH has yet not published prices.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Male Residents Accepted
  • Female Residents Only

Customer Reviews

This was a very different feel from brookdale mentor. Needs maintenance. Peeling paint scuffed walls. Staff not engaging or very welcoming.

Unprofessional unskilled Facility

Rude, unprofessional staff and nurses.
Will never take my parent back there again
Admitted for rehab and was disappointed with the way the facility was ran, lazy rude unprofessional nurses and especially the clinical nursing director.
Poor managed facility with under skilled nurses and staff.
Have no clue in what treatment and care the patients need.

Do not send your loved one here

Nursing staff are rude especially the ADCS. She is constantly talking down to family members that approach her or even call to check on their loved ones. The entire nursing staff seem to be in a state of panic and are very disorganized. I truly do not know how they received a 5- star rating.

Mom's Experience

Hello, we moved my Mom to this facility because she has dimensia but they allowed her to keep her beloved dog. However, after two months we had to move her again. The staff is lazy and not trained to deal with dimensia no matter what they say. The in-house medical support was lame at best. The Executive Director left as we moved Mom. I would never recommend this facility. Find a better facility which is actually prepared to deal with memory care and not just advertise it. Mom's new facility is much better although no dog. She doesn't remember her dog so the best case is do the right thing for your loved one but it is not Brookdale, in any of their facilities!

A very nice facility and one of the residents had nice things to say about the staff, but this was not the right level of care for my mother at this time.

The Tour

The tour I had was okay but I was not fully impressed and I felt they were not the right community for my mom.

A nice community for care

We toured this community for my father. We liked the staff. The community was clean and they have a lot of different buildings for the residents. My father wanted a bigger room than what was available at the time needed. We would recommend this community from what we saw from this nice tour.

More space!

This community is very nice and clean and seemed to be good. It was a little older and a little more worn though. I also did not like that there rooms were very small. My mom needed a little more space.

Great tour!

My tour of the Brookdale went very well. The Place was very clean and while I was touring, the residents were playing games and seemed to be having fun. Everyone was very friendly.

An Enjoyable Experience

My mother-in-law enjoyed her respite stay with this community. She loved the food and loved that she didn't have to kick it. She needed skilled nursing and they were able to provide the care she needed. She was there for about two weeks and in the end she did not want to go home. I had the best representative from A Place For Mom, she was delightful.

A Person, Not a Patient

A Place for Mom suggested Brookdale Richmond Heights as a location for "respite care" an interim stop between the hospital, and what I hoped would be her move from Ohio to North Carolina, to live near me. Unfortunately, she passed away before she could make her move. But, I was so grateful that she had the tender care that she did at Brookdale. She loved the food, the cooks in her cottage were good old Southern cooks, she had never had chicken and dumplings and sweet potato pie before, and she enjoyed her meals tremendously. The nursing care was excellent, Raoul listened patiently to all her fears and rituals surrounding her constipation, as if he had never heard it all before. And, when she did pass away (clearly not wanting to move, after all) I was so happy that it was in what was essentially a fancy hotel room, with nice furniture, a fluffy floral comforter, not a stark and scary hospital, and with people who seemed to treat her not as a patient, but as a person.

great experience in house #1

I loved house #one. So many caring people and staff.
I have recommended the facility to others. Very close to home for me. Kept me informed of all information. Staff always wearing a smile. Very nice to me and helpful.

Nice looking place

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. They have a cottage style setup, with the residents being divided into smaller groups based on care needs. The individual rooms are very nice. However, I thought my loved one would be more comfortable at a larger more interconnected community.

Four stars

They were able to take care of my loved one and they also provided a good care service for him so we could have a better understanding to take care of him when he got back home. Four - star rating overall.

Many compliments, some suggestions

Our mother feels well-loved and cared for here. We are happy that she is making friends, on a regular schedule for meals and medications, and enjoying the activities. However, on weekends, the promised programming does not seem to be happening. Perhaps, the number of staff needs to be increased. The meals are quite good. It is difficult for the residents to choose every day ahead, but many appreciate the variety and our mom enjoys the food. All of the nurses and aides are very kind to everyone, but more staff that could direct memory supporting activities are needed.

The turnover is pretty high, and they are a little understaffed.

I think the biggest problem is having a hard time finding someone to help. The turnover is pretty high, and they are a little understaffed. Getting a callback can also be difficult, communication in general can be difficult. Things are not always exactly the way they say they are in the beginning. The food is pretty good, she doesn't complain about the food and they are usually prompt with that. She does think that they keep it a little too cold, it's overly air conditioned. It's clean, and the people are really friendly. Getting in and settled in wasn't as smooth as we thought, they didn't do an orientation, or really show us around, it wasn't as welcoming as we had hoped. We chose them because we had read some good reviews. We liked that they had all the different levels of care.

Brookdale Senior Living

Local Representative

We appreciate you taking the time share your feedback. Please contact us at familyconnection[at]brookdale[dot][com] to discuss your concerns in greater detail.

Very poor quality food, plus bed bug problem

My relative moved in here in the summer of '13. What a mistake! There are constant problems. Not a week goes by that I do not have to go there to deal with problems with staff, nursing, management.

Most serious: they have had a bed bug infestation for over six months. It seems they have treated it now (professional exterminators), but still have "bug dishes" around all furniture legs. Troubling to say the least! when my relative was all bitten up from bedbugs, they tried to claim "it was a rash". It wasn't. It was bug bites.

Food is very poor quality. The facility is set up into 5 smaller cottages with 24 residents each. This is OK -- I like the smaller cottages. But it means food is cooked centrally in another building and trundled in. It is often lukewarm, and looks & tastes reheated. Residents are VERY unhappy with food -- complaints go unanswered. So much food is inedible and just sent back -- the WASTE must be incredible. The actual service is even worse -- 2 overworked girls to set up, prep, serve and bus tables and then clean up. This means people served helter-skelter and sometimes are forgotten! They even run out of coffee. It's a disaster. The menus are posted but not followed. They promise 3 snacks a day, but frequently there is NOTHING.

Nursing care is very substandard. With so many buildings, the nurses go from building to building -- never are there when you need them. My relative has been left sick, with no attention. I've found pills spilled on the FLOOR. Medications are misordered, or forgotten. They can't seem to use the pharmacy on her Medicare plan! They order tests or meds without telling family. It is very troubling.

General hygiene is good (if you can ignore the insect infestation). Building is shabby; they have promised remodeling but its never happened. Furniture is old and mismatched. The central "rehab center" looks lovely but they've let the other AL cottages get run down. We've been waiting 18 months now for the promised renovations!

Laundry is good; comes back folded and put away....but my relative is often left in dirty clothing for as long as a week. Nobody seems to check or care. There are only 2 aides in the building at any time, and with 2 floors, often nobody around. (And those poor ladies have to run dishwashers, set up for meals, SERVE and clean up too!) They do their best, but it is impossible for 2 people to run a 2 story cottage with 24 residents. I suspect my relative is not really being showered twice a week, as it often looks like her hair is unwashed.

Activities are spotty at best. They don't seem to even KNOW how to organize activities for dementia patients (and certainly NOT for more active cognizant seniors!). They will post an activity, then not have it. This is very confusing for my relative. Trips off the premises have been troubled, as they go to confusing places (a CASINO?) or places that are not handicapped accessible. One restaurant had no handicapped bathroom facility!

Though the building my relative is in was labeled "Assisted Living", in fact at least 20 of 24 people have dementia at some level. Some are so bad off, they should be in Dementia buildings. The problem is, if your family member needs friends, company, stimulation -- and they have all or most of their mental faculties -- it is very depressing to be in with a majority of people who cannot function or even have a conversation. This is REALLY hard on the residents in my relative's building who are mentally fine, but just have mobility issues.

Be sure you check this out. The cottage set up SHOULD be used to keep similarly abled residents together, so they can socialize.

I am close enough to visit several times a week, but I know most family simply cannot do this. Because of this, I really SEE what goes on from day to day! and 90% of the time, it is a dozen or more residents, parked in wheelchairs in front of one smallish TV -- sometimes running just a loop of commercials! -- and no talking, no activities, just staring into space. This is about as depressing as Assisted Living can possibly get -- definitely NOT the picture any of these places paint for you in their literature!

Rooms are large studios (about 350 square feet) with nice large closets, and large full private bathroom -- large vanities, too, and a linen closet. Nicest bathrooms of all we've seen, actually. But only one room, so tough if your family member has a lot of furnishings. There is a tiny dorm fridge and microwave. Some suites at the rear have nice wooded views.

Note: if you cannot visit frequently, I would worry very much about the care here for a frail senior with memory issues. And it won't be a stimulating environment for anyone whose mind is active.

Lastly: they have had TWO price increases in the last 12 months! over 10% overall.

Very nice place!

Things have gone very well at Homewood Residence! My loved one really seems to be enjoying herself here, and has had nothing but good things to say about how friendly everyone is! The staff have been great about keeping in touch with us, and always respond to any questions we have quickly. The facility itself is well kept and clean, and the rooms are a great size for the price! We also like that the community is divided up into smaller buildings, it makes it easier for our loved one to navigate.

It seemed very nice, but, a...

It seemed very nice, but, again, it was pretty far from home for visiting.

I am happy with the care that she receives.

I'm not happy with the maintenance department at all when they say that they are going to get things done, they do not. I am happy with the care that she receives. They have a new administration. They just increased the rent and we weren't told that it would be that big of an increase every year. The bill is so not user friendly. It's difficult to read and understand what the charges are. There's a good variety of things to do. There is never enough parking because the employees are parking right next to the building. They have really treated her well. The staff really helped her to adjust.

Horrid Experience

Terrible - from top to bottom. No staff, there might be two people in the whole building. They didn't do any cleaning. The food was horrid. It was wheeled in steam carts from other buildings. There were 28 people in one building and 20 of them don't talk, so it was completely dead in there.

Very accomodating, tried to address our needs

It was a good place, my mother really enjoyed the recreation program and the recreation people, she really participated in those. I think the staff overall were pretty good and when she brought up a problem it was rectified. My mother had broken her hip and was wheelchair bound, she had to be transported and her issues was after dinner, she was left next to last; so my sister took it up with the administrator and it was handled. Obviously, the people always complained about the food, 3 times a day, the food is the main thing to do. She couldn't chew her vegetables, it wasn't a major thing and she cleaned her plate so you have to take that with a grain of salt.
One issue, and I think it's true for other assisted livings, my mother was going to have to stay there long term, she didn't know that yet, but our biggest issues was, if you're wheelchair bound, you can't get out of your room yourself. There's no push pad which surprised us, they should have a couple of wheelchair acessible rooms, but you have to pay for an escort service and that was a little frustrating. You can't come and go as you please, it just seems, in general, assisted living should have that available which would have made her happier.

Didn't like layout

I didn't like the cottage set-up as opposed to one main building. I wanted mom to be able to interact and they were more expensive without justifying it against the others.

rooms are very nice / not to big / gr...

rooms are very nice / not to big / grounds and location very good

It was fine. No security. the Direc...

It was fine. No security. the Director was very nice and answered all of our questions.

We liked this place a lot. The gal we...

We liked this place a lot. The gal we "interviewed" is very upbeat and knowledgeable. They seem to work hard at making the experience there as enjoyable as possible. Place looked clean and well staffed, and "inmates" seemed happy.

From the Community

Brookdale Richmond Heights
provides a full range of choices for today’s seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer.

At Brookdale Richmond Heights
our Optimum Life® concept and our Celebrations program provide an all-encompassing way of life that touches our residents, their families and associates alike. Optimum Life® is a journey of self discovery including services, features and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life® we encourage our residents to celebrate life each day. Inspired dining and vibrant lifestyle activities come together in our Celebrations program, filling the monthly calendar with themed experiences, special events and group activities highlighting different cultures and cuisines in a common venue of camaraderie.

Residents of Brookdale Continuing Care Retirement Communities enjoy peace of mind knowing that opportunities for optimizing their health, wellness and convenience await them. With Inspired Independent Living, Personalized Assisted Living, the Clare Bridge Club program for Alzheimer’s and dementia care, and Skilled Nursing care, Brookdale Continuing Care Retirement Communities provide the lifestyles our residents want, the services they need and abundant opportunities to enjoy life in comfort, with convenience and style.