Bright Watch Caregivers - Huntington Beach, CA

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  • Pets Allowed
  • hospice care assistance
  • Bathing, Grooming, Hygiene
  • Transportation
  • Light Housekeeping
  • Meal Preparation
  • Companionship & Conversation
  • Care For Pets
  • Respite Care
  • 24 hour care
  • Post-Operative Care
  • Toileting & Incontinence Care
  • Medication Reminders
  • Laundry

Customer Reviews

Unprofessional and uncaring

I had been using BrightWatch but have found then to be unprofessional and caring more about protecting themselves than a patient. I had a caregiver who gave out Medical information in breach of HIPAA rules that caused problems. Then after being told several times by written doctor orders and myself, ignored the need for a "low Sodium" diet and fed, bacon, hot dogs and processed food to a dementia patient who had to be hospitalized because of excess fluid. Then the caregiver opened a legal document which she had no business doing and then when caught blamed the dementia patient who does not remember or understand the ramifications. When I complained to the owner [Removed] and wanted her replaced he tried to blame it on the dementia patient. These are not people you want caring for your loved one. I fired them,


Local Representative

We appreciate your feedback. I am sorry to hear that your experience with Bright Watch Caregivers was anything less than five-star. Jill Nelson’s review is not unexpected, but disappointing none-the-less. Bright Watch provided excellent service to the client in question for 2 years. I'd like to take the opportunity to clarify a few specific points: Our caregiver did not breach HIPAA laws, she vaguely informed the client’s concerned brother of his condition which we were never told not to do. We understood that as an ex-wife who did not live with the client, that you did not have power of attorney and that the client was totally responsible for all his actions. As a matter of fact when the client used you as an emergency contact you asked us to remove you as a contact. While we understood the doctor’s orders on a specific diet we cannot force any client to do something they do not want to do. When the client went grocery shopping with the caregiver he chose to buy bacon, hot dogs, and soda. As much as she told him not to he would say yes and explain "it was his money and that's what he wanted.” Our caregiver did replace some of his favored foods with low sodium items. The excess fluid was not only due to processed food it was also because your ex-husband is, unfortunately, an alcoholic and would walk to the store after our caregivers shift ended. When we hire our caregivers, we make sure to only seek out individuals that hold high values of honesty, compassion, and professionalism. While the caregiver was told to open the mail, by the client, she should have taken other precautions, as it is against company policy to do this without the office being notified, and she was reprimanded. I tried to resolve this issue with you and we agreed to meet at the client's home with the caregiver. The morning of the meeting you let me know you would not be attending. I recorded the entire meeting and called you after to discuss. You were not satisfied with the outcome and canceled service. We would have happily replaced the caregiver. It is our professional and personal promise to assure that our clients are safe and secure in their homes, and receive the best care possible. While you were not satisfied with our service there are many clients who are. We invite any and all individuals to call or visit our office. Bright Watch Caregivers is more than happy to provide referrals from current and former clients and families. Please note that the client was very happy with our services and the caregiver. He acknowledged that he was very dissatisfied with your meddling in his affairs and confessed that you threatened him into firing our company.


The administrative staff was very nice and they worked with us to find a caregiver that could fit our schedule and needs. The caregiver they sent out was friendly and professional and really seemed to care.


This care facility is great. Not only is the building well maintained, but the staff is awesome which is hard to find at some places! Very happy with Bright Watch Caregivers!


Bright Watch Caregivers were responsive and came out to see us. They were good with what they did. We did not go with anyone at this time though. We are relying on neighbors and friends.

HIghly recommended!

The caregivers are knowledgeable, kind and very friendly. They are very easy to work with and easy to get a hold of. I would recommend them to anyone. I will use them again in the future if needed. Would recommend this service to anyone.

From the Provider

At Bright Watch Caregivers, we pride ourselves on being one of the most trusted providers of customized in-home care services. We know that inviting someone into your home is an important and complex decision, and we uphold our values throughout the time we work with you. We develop a comprehensive care plan for every client. We start with an in-home assessment with you and your family member and end up with a personalized plan that changes according to your family’s needs. Our services include comprehensive care, quality of life care and companion care. We are happy to send caregivers to your family member’s residence to keep them company, take them to appointments, as well as provide care coaching for their daily routines. Our services are flexible and supportive as your loved-one’s needs change because we know that caregiving needs to be a dynamic and involved process. We focus on matching your family with a caregiver who is aligned with your needs and wants. Our caregivers are hand-selected professionals who make it their goal to provide committed care to your family. As a trusted member of our team, the caregivers are finger printed, registered with the State of CA and continually trained to provide compassionate and highly skilled caregiving. Their priority is to maintain your loved-one’s independence while making sure that they have the care to sustain a normal daily schedule. Bright Watch Caregivers is affordable and accessible. Our care is aligned with continual education and support from our office. Whether it is 3 hour care or 24-hour care, we want your family to receive the best possible at home care, wherever home may be.