Bridges by EPOCH at Westford - Westford, MA

Room Type Monthly Range* (USD)
Semi-Private

$ #,###

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Studio

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Activities Onsite
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Physical Therapy Available
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call

Customer Reviews

Review of Bridges By Epoch

My mother has lived at Bridges in Westford for more than four years, and I could not have chosen a more perfect place for her! The staff is wonderful- receptive, caring, involved and friendly. The food is nutritious and delicious. The activities are amazing and life enriching. Although my mother’s memory continues to decline, she has thrived in many ways at Bridges.

A New Start For Mom

It's hard when people leave their homes and go into a new place. All in all, mom is getting used to the community and enjoying it and has even made a new friend. i like that the staff checks on the residents every hour. Once on one of the hourly checks, they saw that my mom had fallen and they called the ambulance and got her immediate help. They called my sister, who lives in the area, and she was able to meet my mom at the hospital. Fortunately, while my mom needed stitches, she was okay. We were all so happy she was at bridges instead of at home. It is good that she is not alone anymore and has the community's help.

I have a family member who has been at this facility for over a year. The staff is kind but I definitely would not recommend this facility. They do not have enough staff to meet needs of residents. The communication from the director, to wellness director, to nursing, to caregivers is poor and very frustrating as a family member. There is a high turnover of staff and inconsistent care. Aside from giving meds, there is no nursing care, not even as much as an occasional weight check.

As I said, the staff is kind and compassionate and they do try but major organizational changes are needed to improve here. We would move our family member except for the for the upset that would cause him.

Could not recommend.

EPOCH Staff

Local Representative

We're so sorry to hear that your experience at Westford has been less than exceptional. Our residents and families are our number one priority, and we'll do everything in our power to alleviate concerns that may arise. The staff turnover rate at our community is actually quite low. You may have noticed some new faces in our building because we've added several staff members in the last year to better meet the needs of our residents and families. Our Wellness Team offers nursing care 12 hours a day, seven days a week. Due to the fact that we are an assisted living community rather than a skilled nursing facility, there are legal limits to the nursing care our staff can provide. For this reason, we have several community healthcare partners who make round-the-clock visits to our community to provide any additional care our residents might need. Please give us a call so we can learn more about how to provide you and your loved one with the best possible experience at our community. We hope to hear from you soon.

Short staffed, meals not healthy, negligent in patient care due to lack of staffing.

EPOCH Staff

Local Representative

At Bridges by EPOCH, it’s important to us that families and visitors touring the community always experience the highest quality of care, oversight and service. We are saddened to learn that your short visit was not a positive one and we wish we had the opportunity to address your concerns and questions while you were here. Bridges by EPOCH at Westford has worked with many families and professionals since our 2013 opening who would be happy to speak with you about their experiences here. The Bridges team listens to the feedback made by our staff, families and professional community and makes every attempt to continually improve.

We take resident health very seriously and strive to provide three well-balanced meals a day. Our chef plans each day’s menu with the residents in mind and receives advice from a nutritionist. It’s our goal to provide homemade meals from fresh ingredients that aren’t frozen or premade. Please let us know of any concerns you had about the meals you witnessed on your tour.

To speak to the rest of your review, our team at Bridges by EPOCH is dedicated to our residents and we have many residents and their families who would speak to that. The ratio of caregivers to residents is fully compliant with federal and state regulations, and we take a lot of care in ensuring everyone on our wellness team, and throughout the rest of our staff, fits in with our program and upholds the Bridges philosophy. Our door is always open and we would welcome you to meet and speak with us at any time.