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Bonaventure of Castle Rock - Castle Rock, CO has yet not published prices.
- Minimum Age of Accepted Residents
- Activities Onsite
- Devotional Services Available
- Indoor Common Areas
- Meals Provided
- Complimentary Transportation
- Activities Offsite
- Outdoor Common Areas
- Beauty & Barber Services
- Pets Allowed
- Respite Available
- Resident Parking Available
- Male Residents Accepted
- Female Residents Only
Nice Facility, Constant Staff Turnover and Poor care
Many of the Care Givers we met were nice, and it is a very nice facility. However There is only 1 person that we know of that has worked at this location longer than 1 year, and that is the Front Desk receptionist. We moved our Dad OUT of Bonaventure Castle Rock just before the holidays out of frustration of simply wanting better care and getting the services he was paying for. We had several meetings with different Executive Directors, and just when we thought we were getting somewhere that Director would leave and we would have to start all over with the new person. So much turnover should be alarming to anyone considering moving here. His apartment was not cleaned due to "Housekeeping shortage", sheets were not changed on a daily basis as they were requested to. Shower assistance not given as requested. Medicine not given because they hadn't received a Dr's order, however they did not contact any of us to let us know this was needed, so no meds given!? Staff were supposed to encourage him to walk to at least one meal a day, that lasted for a week. One day he left the building by himself and drove across Founders Parkway in his Scooter and we were told he was allowed to leave the building. How is that keeping him in safe care? When the front desk person leaves at 7 p.m. there is no one to get a hold of at this location if we had concerns about our dad (If he was not answering his apartment phone) So many worrisome issues we decided to move him closer to one of our family members. Please do not be fooled, Would NOT recommend Bonaventure of Castle Rock.
Do not put your loved ones here!
My father has been at Bonnaventure for over 3 years. The longer he is there the more disgusted I am with this company and his care. They are in their 8th Director. There is ONE employee that has been there more than a year. I can never learn anyone’s name because they are not there long enough.
Staff is not trained well. There is never enough so the residents are getting horrible care.
Every issue I bring up I get lied to about what they say is being done! We as a family are very involved and can see what is and isn’t being done!
Management (which changes every couple months) is very uncaring and rude when I voice concerns. And lie to me as well!
Bonnaventure, YOUR JOBS NO MATTER WHAT ROLE ARE TO TAKE CARE IF YOUR ELDERLY RESIDENTS IN THEIR HOMES!
Cost per month? WAY TO MUCH FOR THE LACK OF PROPER CARE!
I moved my parents here after visiting with a new Executive Director that was going to “turn the place around”. I made a horrible mistake! The ED lasted four months, the longest tenure during our short stay. (There were four more before we left!) Staffing is bare bones and they receive little if any training. It is not uncommon to have only one caregiver on the entire Assisted Living floors which included at the time we left 39 individuals. Many of these residents required dressing, bathing and many other adl’s. This is not safe and should be against regulations, if the state of Colorado only had some! The good caregivers don’t stay due to a complete lack of support from management. The food service is a joke with residents frequently waiting over an hour after they order their meal. Activities are basically non-existent. We paid extra for activities reminders and no one came to the room to remind my parents of anything. All care is extra based upon a “careplan” which is unfortunate because the caregivers do not read the careplans. Basically, we paid for services never received! Two medicine mixups occurred during our time there and both could of had dire results.
In short, this is the first bad review I have written and I take no pleasure in it, but I would hate for any family or elder to have to go through the upset and worry that we did for the time my folks were at Bonaventure. Please keep looking and go elsewhere!
My mother has been in this Facility for over 4 years in the Assisted Living. We have gone through a minimum of 6-8 directors of the facility as well as coordinator for Assisted Living. Their care givers are friendly but have little to no training, the rooms are dirty, maintenance has been horrible (carpet has never been shampooed in those 4 years). Communication is poor and follow through after talking with someone is rarely done the first time. Why don't we leave? - Convenience of the location. I am fortunate that I can be there on a weekly/2x weekly basis and take care of her finances, well being and medications. They have a beautiful facility that needs a good leader. Corporate needs to step up and pay their staff so they can keep quality help.
Bonaventure Senior Living
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Bonaventure - A Terrible Company
My Mom has been in Castle Rock Bonaventure for 18 months. The turn over in staff is tremendous; I've seen 3 directors and at least 4 who were head of assisted living; many many chefs and med techs since she arrived. At first I thought that the staff was not well trained, but over time began to realize that Bonaventure corporate is a terrible company who doesn't treat their employees well; and they appear to not have any procedures and processes in place. Unfortunately, Bonaventure is the only affordable option for my Mom. The food is not very good, and I have to monitor EVERYthing. That said, my mother has made friends and, except for the food, seems to be happy at Bonaventure. I would not recommend Bonaventure from a caregiver's perspective because it has been a tremendous amount of work for me.
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I moved my parents into independent living when they first opened up in 2012. My mom started to decline and I had to move them into assisted and then memory care. Once they left their apartment in independent - everything went south. Staff was poorly trained and had very little patience with a difficult resident. They would choose to ignore rather than do their job. Housekeeping was atrocious - I found myself cleaning their apartment almost daily due to lack of service. They bill you by service - so if you want laundry done more than once a week - you pay for it. If you want a shower after an accident - you pay for it. [removed] My mom had Alzheimer's and was a difficult resident. They priced us out of there rather than provide the care and support she so desperately needed. I should have [removed] was just glad to be rid of them.
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They have excellent care.
They have excellent care. It's brand new and beautiful. They have wonderful programs and activities, but they are a little on the expensive side. It was just a lot to pay, we found comparable and even a little better care for almost half the price.
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If you love your family member, PLEAS...
If you love your family member, PLEASE do not put them in the Castle Rock facility! Nothing but abuse, lies, lies and more lies! I have never seen such a disfunctional place and realize your loved one is not safe here. The local fire department and EMT's are there on a daily basis and do not look happy about it. The inexperienced ED and her side kick cannot keep track of money, billing, keys, etc... This is the 5th ED? They lost the front desk girl who did all of the assistants work for her.... Good luck, she loses your checks and makes others take the blame?
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