The Terrace at Chestnut Hill - Philadelphia, PA

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1 Bedroom


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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Hospice Available
  • Respite Available
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

I liked the small community for my mom. Less confusing for her. Like that some of the staff had longevity there.

A Memory Care Worth Taking a Look At

I see real efforts from the staff in Memory Care to address the residents' individual needs.

Tabitha Butler

Local Representative

Barbara, thank you for your review. We take great pride in our staff who help ensure that each resident has the best experience.

Nice place including staff.Modern and clean

Tabitha Butler

Local Representative

Thank you for your review. We take great pride in our staff who help ensure that each resident has the best experience possible.

Not for individuals needing special care.

Mom went to the Terrace after coming off of rehab from a fall. Unfortunately after 3 months, she fell and spent 7 days at Chestnut Hill Hospital. They wound up not treating the fall but the multiple bed sores that had been allowed to increase and get worse while at the Terrace, one so bad it had to be operated on.

Overall, the terrace is okay if your love one doesn't need special care.

Tabitha Butler

Local Representative

Thank you Joan, for giving The Terrace at Chestnut Hill a review. Our top priority is to create an active and safe environment for our residents. If you have any additional questions or concerns, please call us at [removed].

Chronic Neglect

When I toured The Terrace, it seemed like it had so much to offer, but now that my father lives there, we are terribly disappointed. For whatever reason (understaffing?), the staff do very little to help my father, including ignoring or not noticing an open wound, taking a very long time to respond if he ever has an urgent need and presses his call pendant (response time is supposed to be under 7 minutes- today it was 29 minutes). His apartment is never clean. (If we ask for basic cleaning on the spot: “Housekeeping isn’t in today.”) Getting medical care from visiting doctors, dentist, etc that make house calls is thwarted because The Terrace won’t complete forms they need. Problems remain despite multiple attempts at advocacy. Please find a better place if you are looking!

Tabitha Butler

Local Representative

thank you for sharing your feedback from your experience with our community. At The Terrace at Chestnut Hill, our goal is to give every one of our residents and staff a great life. We try to ensure that each resident receives the care they need while having the independence they desire. We would love to hear more about your experience. Please feel free to give us a call at [removed], so we can provide an improved experience for you and your loved one.

Tour facility on Thursday, [date removed]. Tour folks ([names removed] and the Executive Director - I forget her name) were extremely knowledgeable and very hospitable. I was impressed that they had my name listed on a decorative chart as I entered - even though I had just planned the visit an hour prior to the actual tour. Impressed. For a few reasons, we are not going with this location; mostly due to more compelling reasons of having already applied to other locations. If needed, and if room available, this would be a place to consider.

Robyn Studley

Local Representative

Thank you so much for your positive review. We are glad you felt comfortable here. We hope you are happy where you or your loved one wound up. Please keep us in mind for the future!

Great People

We took a tour at The Terrace at Chestnut Hill and really liked it. If it had been located more centrally between my siblings and me, we may have chose this place for my loved one. The people were great, and I liked that they seemed to have reasonable price and payment options available.

Tabitha Butler

Local Representative

Thank you for your review. Here at Chestnut Hill, we strive to give everyone of our residents a great life. We try to accomplish this through a welcoming atmosphere that encourages residents to get to know staff and other community members.

Such A Fun Community

We love this community there is so much going on here. If you are active and interested in doing things take a look at this place. They have a concert every Monday night. They do fun things like barbeques and different events. But the best thing is that they encourage the resident's families to join in on the fun they are very much family oriented. The outside pharmacy the community they use came in and gave a question and answer time and explained their services and how it would benefit our loved ones we signed up for it and we have not been disappointed yet. The residents and staff are always happy. My aunt has a wonderful private room with her own bathroom. I can't say enough about how blessed we are for having found such a wonderful community

An All Around Good Community

For the time my mom was here, the experience was good.

A tour for care

We toured this community and did not find the feeling that we were looking for. the community was smaller than what we wanted. We like the cleanliness of the community and the menu. We would recommend that other families tour this community for the care of a loved one

A Much Better Environment

I liked that this community worked with me to get her examined and to see if she could fly. The had a sister branch in my aunt's state, so a staff went to assess her. In the beginning I had some small issues like not saving a meal for my sleeping aunt or they were not checking or changing her before the night shift left. On the weekend I make sure they put her to bed better because the staff can lack at times. She is adjusted now and everybody there looks happy. They had a party for the residents with family and jazz music was playing for entertainment. A Place For Mom made it possible for me to relocate her, I was trying to move her.

Overall Good Experience

I toured this community for my mother, and her needs. My tour went well overall. Everyone was kind, and polite to my family, and I. I did find another community that suited our needs better, but my tour was a good experience.

The Terrace at Chestnut Hill is a very good place for my parents and everyone was really nice.

The community is clean and I would recommend it.

We liked this community as it felt more like a community and not a hospital. My friend is working with the rehabilitation staff and they are nice. The rest of the staff are friendly, encouraging and good with keeping us updated on how she is doing. She likes the food and they offer a little coffee shop with snacks she likes to visit. They offer daily activities and some of the other residents seem to enjoy them.

Care for caregiving facilities"

My parents and now one parent has been at the Terraces for sometime. I am pleased at this point. I am concerned that some conscientious staff people have left. Onsite management needs to blend staff accountability with positive reinforcement to maximize staff commitment. Listen to staff and make every effort to integrate their concerns into programming. Management should have meetings at times for working family members. Everyone needs to know and feel special. Suggestion, put together a staff advisory steering committee consisting of staff members with quality performance evaluations. This might facilitate a greater sense of ownership from employees. Do not however employ a theory W management style. Also utilize strategies for quality improvement that have empirical support! Hire me as a consultant.

Good Tour, Friendly Staff

I had a pretty good tour of this facility. Everything looked nice, and clean from what I saw. The staff was kind, and friendly. It was a good experience, and they were very kind to my family and I. There were many factors that played into where to move my aunt too. Unfortunately she didn't feel this was the place for her.

I would not send anyone to the Terrace at Chestnut Hill.

I would not send anyone to the Terrace at Chestnut Hill. They changed hands 3 times in the time we were there, and each time it got worse. The staffing is terrible and they are understaffed and have no compassion for their residents. It was just a business, and the bottom line seemed to be the main objective, rather than the care of the residents.

Janet Davis

Local Representative

We apologize for your experience. We are quickly addressing these issues to provide the most caring environment for our residents.

New Management needs Major Overhaul!!!

Service has declined since under new management.
No one is responsible on or off site. Something needs to be done! I have repeatedly tried to contact in house and off site management via emails, phone calls and on site visits....No Response!!!

Janet Davis

Local Representative

We apologize for your experience. We are quickly addressing these issues to provide the most caring environment for our residents.

Overall very positive. Staff people are excellent.

I am very happy with the care that my dad is getting.

I am very happy with the care that my dad is getting. The parking lot is small, so it's a little tight. Other than that, everything has been very good. The food is good. The communication with the staff has been excellent. I would recommend the Arbor Terrace at Chestnut Hill to anyone. It's a nice and clean facility. The value is excellent. They do a good job at taking care of my dad. It has been a good experience.

Caring, professional staff

I think they do an excellent job at Arbor Terrace at Chestnut Hill. The facility itself is well kept and clean, and I like that it is on the smaller side so as not to be too overwhelming for my loved one. The care staff here does a fantastic job, they are all long-term employees and are very personal, caring, and professional. I do think Arbor Terrace is on the higher side of the price scale, but nothing too exorbitant.

I am very satisfied with them so far.

I am very satisfied with them so far. I think the care is excellent. It's overall clean and well maintained. I liked the memory care program. I like the homey feeling, it doesn't feel like an institution. I like that there is some diversity to the population here.

I think they are doing great so far.

I think they are doing great so far. It's still new, and we don't live nearby, so we aren't there everyday. We haven't had any complaints, and every time we have visited, everything has been great. They are even letting us have friends and family come to have a birthday party for her. We are very happy with them so far.

They are doing a wonderful job. I am very pleased.

They are doing a wonderful job. I am very pleased. They are phenomenal, the level of caring and professionalism, I can't say enough. It is such a relief to know that she is taken care of. They are phenomenal, I can't say anything bad about them. I want them to have a five plus!!

Don't bother going here. Absolutely no parking at all. I was there on a weekday in the early afternoon. Program seemed ok, but rooms were ave and not worth the money.

A pleasant place for the memory impaired

My husband has only been there a short time, but I really like the way that every one makes him feel welcome. The staff is friendly and patient. They provide a lot of activities for all levels for the residents. Every one is kept clean, the place has a nice atmosphere.

Some things are good and some aren't so good.

Somethings are good and some aren't so good. There were some things they were going to get done, that haven't yet. I don't have any concerns about how clean it's kept. The first week we had an issue with one of the care managers, everyone else has been very nice. The common area could use a little more light, and perhaps some matching couches. They were very good about staying on top of the medication and they are good with communication. We liked the location. There have been some little things that took a while to get set up. The director of the dementia unit is lovely, and the other people are nice.

Really Pretty

It was too far away from us. It was really pretty. I liked the outside areas. I liked everything about it.

There was a strong sense of...

There was a strong sense of community and everyone was very friendly. Lot's of activities. Very engaging, Thus far first choice.

Arbor Terrace of Chestnuthill PA 19118

My Mother has been there a little over a month. So far we have no complaints. It is a very attractive facility. They do their best to make it warm and inviting. The staff from the directors to the care aides are very friendly and competent. They keep the building clean, odor free, and do their best to address any complaints about temperature, etc.

So far it's been great.

So far it's been great. I know that there is a lot of food. I think their rooms are really small so for people who are hanging out in their rooms it's really tiny, They kind of make up for it with large common areas, which is good because it gets them out of their rooms, if the rooms were too big then people wouldn't leave them. I think that some of the rooms are smaller than dorm size. People were very friendly there and we felt like my grandfather would like it there.

Mom lived here for a month

Arbor terrace has lots of activities on its calendar. My mom mostly watched tv. She did some activities but she was not engaged. Most days she had breakfast from around 9 until 11. They would wake her up around 6 am, get her dressed and then put her back to bed. She had a very small shared room. Her walker did not fit in the bathroom. It was pretty cramped for someone who needs help using the bathroom. The staff were nice and friendly, but I felt that it was quite understaffed. I found it to be depressing. The management was a little agressive with me when I complained. The food service guy was helpful. The quality of food was low. No bananas in the entire building when I asked for one. There was no milk on the entire memory unit side. The dining room where she ate was cramped and dingy.

Very nice place. Many posit...

Very nice place. Many positive features. However, it is too far away from us and my children. Also, they have no skilled nurse on night shift in the skilled nursing section, only a medication manager and nurse's aide.

Arbor Terrace was outstandi...

Arbor Terrace was outstanding. I think this would be my first choice. It had everything I was looking for. Just not sure if I am set to do this now. I may waiting for another year or two. Also there is a one time Community fee, not as high as some of the other. Food was outstanding here too.

Thank you for your help, An...

Thank you for your help, Annie! It's just right for my dad. He's looking forward to his move!

Nice place

I would recommend the property, The property is clean, the employees are friendly and caring, the food is ok..

Layout a bit confusing,heavy traffic ...

Layout a bit confusing,heavy traffic flow on Stenton Ave and inside with hsekping/food carts. Clean-staff speaks with residents thru out travels**

I feel confident after the tour and m...

I feel confident after the tour and meeting some of the staff that my father would be in good hands here @ Arbor Terrance. The director couldn't have been more helpful, reassuring and personable. The community is homey and has a feeling of serenity. Thanks.

Very impressive! The rooms seem a li...

Very impressive! The rooms seem a little bit bigger than most and the whole feel of the place is warmer and friendlier. The location is great too.

beautiful and clean...not sure it's a...

beautiful and clean...not sure it's a fit for Mom

really liked it...not thrilled with t...

really liked it...not thrilled with the $3000 community fee.

From the Community

You’ve never seen senior living quite like this! Located in one of Philadelphia’s most desirable neighborhoods, The Terrace at Chestnut Hill offers assisted living with a blend of historic charm and modern conveniences. You will find, as others have, that The Terrace at Chestnut Hill means the best in compassionate care, and this care is what sets us apart from the rest. Along with the selection of a surprisingly affordable apartment, residents at The Terrace at Chestnut Hill also benefit from:

- A wellness program with licensed nurses on staff giving clinical assurance that our residents are receiving the best possible care.
- Tenured staff, many with over 15 years of dedication to our community and residents.
- On-site Therapy and Rehabilitation.
- A vibrant activity program which includes an individualized approach to engagement and serves residents at all levels of interest and ability.
- Three meals served daily in our recently renovated dining room with snack available throughout the day
- Personal Affordability Assessments, including:
~Cost Comparisons and Tax Deductibility Information
~Veterans Assistance and Financing Options
Philadelphia, Pennsylvania, is a major city in the United States. But that does not mean life there has to be fast and furious. There are so many parts to Philadelphia to be enjoyed or savored. Whether you like history, the arts, or the beauty of the city, there is something to keep you happy and busy.

City Info

Philadelphia is the largest city in the commonwealth of Pennsylvania and the sixth largest city in the United States. The latest figures show that Philadelphia's population is about 1,567,872. Despite having slightly more women than men, Philadelphia is a city of equal opportunity for all.

- Walkability Score: Overall, Philadelphia receives a walkability score of 79. No matter what errand you are trying to complete, you can walk almost anywhere without difficulty. However, in the area surrounding The Terrace at Chestnut Hill, the walkability score is slightly lower, meaning you may have to find a mode of transportation to get around.

- Average Age: With an average age of 34, you would think that Philadelphia caters to the young. However, Philadelphia is a city of diverse culture, arts, and history. There is something for everyone in Philadelphia regardless of their age.

- Number of Senior Living Communities: 465.

- Veterans Facilities: Veterans can find the help and assistance that they may need in Philadelphia. The VA Medical Center provides veterans with the best in healthcare. The Greater Philadelphia Veterans Network provides assistance with finding work and networking. On Memorial Day or Veterans Day, Philadelphia has many parades, ceremonies, and luncheons to honor veterans.

- Weather: Philadelphia experiences all four seasons, and some may be milder than typical Northeast weather. Summers are hot and muggy. Spring and fall can be quite mild. Winters in Philadelphia vary. Some can be cold and downright snowy with many major snowstorms, while others can just be cold with average snowfall.


Walking from place to place in most areas of Philadelphia is quite easy. There are some neighborhoods, however, where a reliable mode of transportation is needed. Still, owning your own car is not necessary since Philadelphia has many ways for residents to get around.

- Buses and Transit Rails: The Southeastern Pennsylvania Transportation Authority provides the public with several fixed bus routes and transit rails. In many cases, senior citizens qualify for reduced rates and passes. Philadelphia is also a major hub for Greyhound, making travel to major cities much easier.

- Airports: Frequent travelers in Philadelphia are not grounded. The Philadelphia International Airport and the Northeast Philadelphia Airport has connecting flights to get travelers to their vacation destinations.

- Ridesharing: Adventurous seniors can share a vehicle with others through the Zipcar application. Simply log on to the Zipcar website for more information. Similarly, tech-savvy seniors will enjoy knowing that they can log on to Uber or Lyft to arrange for transportation from Point A to Point B.

Healthcare and Safety

Seniors who are concerned about healthcare in Philadelphia do not have to worry. Philadelphia is home to some of the best hospitals that the state has to offer, including Pennsylvania Hospital, Abramson Cancer Center, Cancer Treatment Centers of America, and Shriners Hospitals for Children.

- Crime Rate: 1 in 97. Like any other major city, your chance of being involved in a violent crime in Philadelphia is much higher than the state average. However, if you never travel alone and follow basic safety rules, you should feel safe and confident.

Sports and Leisure

Sports lovers will enjoy the fact that Philadelphia is home to the National Hockey League's Philadelphia Flyers, the National Football League's Philadelphia Eagles, Major League Baseball's Philadelphia Phillies, and the National Basketball Association's Philadelphia 76ers. There are also many chances to get outside.

- Parks and Recreation: Philadelphia is loaded with public parks, with the largest being Fairmount Park. Fairmount Park is the home of the Philadelphia Zoo and many scenic walking trails. The Schuylkill River is nearby, so you might be able to find some spots where fishing is legal with a license. Picnic with your family, or enjoy watching your grandchildren play baseball, tennis, soccer, or football. You can also take in the beautiful public art works, including sculptures and statues.

Entertainment and Attractions

History buffs will love the historical sites that surround Philadelphia. Admire the Liberty Bell and other places of American significance as you walk through the streets of Philadelphia. You can even find landmarks marking the signing of the Declaration of Independence and the Constitution.

- Restaurants and Eateries: Philadelphia is most famous for cheesesteaks, hoagies, soft pretzels, scrapple, water ice, and Tastykake. You will find several local hotspots featuring those specialties, and you will also find local restaurants serving up a variety of food, including Chinese, Japanese, Greek, Italian, Mexican, and American fare. National chains like McDonald's, Starbucks, Dunkin' Donuts, Burger King, Olive Garden, and more are well represented.

- Museums: Places like Independence Hall and the Historical Society of Pennsylvania feature exhibits honoring America's history. Benjamin Franklin is commemorated with a national memorial. The Pennsylvania Museum of Art features classic and modern moments in art history. The Academy of Natural Sciences marks important scientific discoveries.

- Music and Theater: Philadelphia features many theaters showing Broadway shows and independent plays. There is the Kimmel Center for the Performing Arts, which is home to the Philadelphia Orchestra and the Opera Company of Philadelphia. Philadelphia is not without major concerts featuring rock and roll, country, and virtually every genre of music.

Religious Services

Several churches in the Philadelphia area represent the Christian, Protestant, Judaism, Gospel, Presbyterian, Lutheran, and Methodist faiths. Many Christian churches likely hold weekly Bingo sessions. You can check with your activities coordinator in your senior living facility to see if transportation is provided to and from church services. Some Christian churches may even sponsor bus trips to various casinos in the area.