Wyndham Lakes - Jacksonville, FL

Room Type Monthly Range* (USD)
Semi-Private

$ X,XXX

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Studio

$ X,XXX - X,XXX

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1 Bedroom

$ X,XXX - X,XXX

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2 Bedrooms

$ X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Facility all on ground level with multiple buildings for various levels of care. Has covered walkways to go from unit to central building for meals, mail etc. Older maintained buildings.Staff friendly, lunch meal smelled good and dining room organized.

Pacifica Senior Living

Local Representative

Hi there, we would like to get some more details about your experience with us. We strive for 5 star reviews and would like the opportunity to discuss your 3 star review. Thanks for taking the time to leave a review and we look forward to speaking with you.

The people were friendly, but if did not feel like home. Plus the facility was really dreary.

Pacifica Senior Living

Local Representative

Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at [removed] at your earliest convenience.

Review of Wyndham Lakes

I would recommend this facility to anyone who needs it. The staff are wonderful and responsive to the residents needs. The staff are available to residents needs

Pacifica Senior Living

Local Representative

We are very happy to have provided you with such a positive experience!

Unhappy experience

Wyndham lakes is great for people who can walk on their own, dress on their own, use the bathroom on their own, etc. If they need help for anything other than something small, it is not the place.

My Dad did not get help with showering, cleaning his teeth, etc He was blind, in a total strange place and he was alone in his room any time I came to visit which was most of the time.. He missed several meals because no one came to take him to the dining room. No one even took him over to the entertainment when it was there.

It was just the wrong fit for him with his limitations.
And most of the help spoke broken english and even I could not understand what they were saying

Pacifica Senior Living

Local Representative

Hello, thank you for being an advocate and caring about seniors and their families, as we do. Our team strives daily to the best of our ability to deliver an excellent experience and we take great pride in what we do. We are always striving to improve our service to the senior living community.

Very small apartments only. Not interested. However, am now waiting to hear from someone there, as info I just received from this facility refers to cottages, with garages; but floor plans do not show cottages??

Pacifica Senior Living

Local Representative

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied and would like to opportunity to speak with you. We would like to have a better understanding about your experience. Please reach out to us at [removed] at your earliest convenience and we will do our best to resolve this with you.

The facility has been refurbished, but still has a "tired" look about it. We don't like that the residents have to go "outside" (under a covered walkway) for meals and other activities. During rainy and stormy weather, this would be a real deterrent. We will not be considering this place.

Pacifica Senior Living

Local Representative

Thank you for your review. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration.

I just wanted to say I think that the Dining Services has become a 5 Star Dining . The food has just gotten better and the Holiday cook out was the icing on the cake . You all are truly Blessed to have the Dining Dir and Staff you have . The caring shows every day in the Dining Room . As well as the Food . Congrats

Executive Director and Maintenance are great

I am so happy with the Executive Director and Bus office manager. Also maintenance. I called the executive Director to ask her to have my tv put up on the wall and I thought it might cost extra. She called me right back and the tv was up by the end of the day. We is someone in charge who cares and listens.

Pacifica Senior Living

Local Representative

Thank you for taking the time to leave such a detailed review for us at Wyndham Lakes, especially in regards to our staff members. We're happy we could meet your expectations! Enjoy the new view of your TV!

Non-resoponsive

If you have a problem with the staff or the administration of medications by the staff no one will return your calls after you make the first call, including the Executive Director (the one that is over the whole place).

Pacifica Senior Living

Local Representative

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We apologize that you have not been able to connect with our Executive Director Rebecca or our Resident Care Director Judy to resolve these issues. We try hard to respond to every call that comes into the community. We will do our best to resolve this situation should you call again. You may also ask for our Regional Director’s-Jake’s-phone number by contacting the front desk. We would like to work towards a resolution, so if you are willing, please reach out to us at [removed] to discuss this further.

Pacifica Senior Living

Local Representative

Hi, thank you for taking the time to share your experience. We are disappointed to hear that you are not satisfied. We apologize that you have not been able to connect with our Executive Director Rebecca or our Resident Care Director Judy to resolve these issues. We try hard to respond to every call that comes into the community. We will do our best to resolve this situation should you call again. You may also ask for our Regional Director’s-Jake’s-phone number by contacting the front desk. We would like to work towards a resolution, so if you are willing, please reach out to us at [removed] to discuss this further.

To the Dining staff at Wyndham Lakes and the Dining Dir . I must say the Mother’s Day meal was a 5 star Meal . I was there with my mother and the Seafood Cassarole and the Rib Eye was to die for . The dessert Peanut Butter Pie was just the icing on the cake . I must say the Dining Dir has change the Dining Experince to a 5 Star Dining . I’m very happy for my mother to be able to say she is home .

Pacifica Senior Living

Local Representative

Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

My Dad Loved it and he did not want to move out of his home.

Wyndham Lakes has been remodeled and it is STUNNING! They are also the affordable and their Assisted Living apartments have SCREENED PORCHES.

I was happy to find a place for my pop because he does not like the thought of living in a "home". He saw Wyndham lakes and loved the huge fountains, geese and ducks.
He did not feel shut away and loved being able to go outside.

He moved in and paid less than $2500. No one in town could offer that. His long term insurance will cover this too because it is assisted living.

Trust me, it is worth the look.

Pacifica Senior Living

Local Representative

William B., we are so happy to read such a great review about Wyndham Lakes! We're also glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I was there at Wyndham Lakes with my Husband having Lunch with my Mother . All I can say is 5 Star on the Dining Services Department . Wow Prime Rib, Roasted Lamb, Honey Glazed Ham and all the side dishes . What a Beautiful spread they put on .The Dining Room was set up with Beautiful Flowers on the tables and soft music playing . Met the Dining Dir and he truly takes pride of his Dining Room and his staff . They where all so warm and caring in helping seat us when we came in. [Name removed] was on the carving station . The prime Rib was to die for and as well as the hourseradish sauce to add a touch to it . [Name removed] is a joy at the front desk. Always smiling and so helpful. She is a keeper . The care staff was so up beat and full of joy today . I was sad to see there where know activities going on after lunch . It would have been nice to see Easter Lille’s around the Buliding and a Easter Hunt and candy for the residents . Over all the Buliding was very Beautiful from the new construction they went through .

Pacifica Senior Living

Local Representative

Thank you for your detailed positive review. We strive for 5 stars and would like the opportunity to raise your 3.5 star to a 5 star score. We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. Would you contact us at your earliest opportunity and let us know what we can do to raise our score?

I must say the Buliding is Beautiful . The changes are great it’s so beautiful when walking in to the Buliding . The Lobby is so nice and with the piano it adds a touch of class . The Dining Room is so pretty and the tables being set up looks like a 5 star Resturant . The nursing Department is always so friendly and caring . My only concern is the Actitiveties lacks a lot there . I always see Residents just sitting out side in the evening when I come to visit my Mom . They always say there is never know activities in the evenings . The same way as well on weekends . I truly think you may want to look at that as a team . Then the bus driver really needs to dress different then the way he or she does . This is just my option I think that needs to be looked at . Other then that it’s a Beautiful Community .

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 4 star review. We appreciate it & hope to see you again!

Engagement Director Needs Training

Wyndham Lakes has made many changes new decor, paint, furniture and a new dining area. The dining director and staff are professional and the food is tasty. The building recently had a change in management and changes each day show caring people. However, the Engagement opportunities need much improvement. The staff in that role are not trained and the memory care needs structured, sensory stimulation daily. I’m hopeful in the future to see new programs to benefit the entire building and keep up with the demand of increasing seniors being diagnosed with dementia.

Pacifica Senior Living

Local Representative

C. Brown, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at [removed] at your earliest convenience and we will do our best to resolve this with you.

Very nice facility, but it seemed too spread out for our purposes. The tour felt more like an aggressive sales pitch instead of an information gathering. There was no availability for 2 room units which is what we needed.

Pacifica Senior Living

Local Representative

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at [removed] to speak to our manager directly.

I was visiting my loved one yesterday when I smelled garlic coming from the Dining Room . So I followed it and it led me to the Private Dining Room where I found the Dining Director And Executive Chef [name removed] cooing fresh Scallopes and Shrimp with fresh pasta and pesto and garlic sauce . He had a room full of residents . It’s truly good to see they have a cooking club here at Wyndham Lakes. Chef [name removed] offered me a sample and I must say it was truly tasty and a great dish . It’s so good to see all the great changes they have at Wyndham Lakes . The Nursing Department is always so Helpful and the DON [name removed] is a Sweetheart and always has time to talk to you about issues and Concerns . What a great change .

Pacifica Senior Living

Local Representative

Thank you for your review, your opinion is very important to us. We are happy to pass along your comments to the team here at Wyndham Lakes! We are very proud of our community and support staff. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, [removed] Please feel free to contact with any and all questions, [removed]. Thank you again, please feel free to reach out to us at any time, we are here for you and your family!

I can imagine my loved ones living there and being comfortable. We toured the newly redecorated facilities. They were impressive. The staff was friendly, accommodating and my loved ones were very complimentary of all the services offered to them. They must sell their home before making a commitment to move into any location in Jacksonville, but all-in-all they were definitely impressed enough to see themselves living well in Wyndham Lakes.

Pacifica Senior Living

Local Representative

Hello, we strive for 100% satisfaction, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope to be of service to you again in the future.
Best wishes,
Wyndham Lakes

I do not like the one. Everything is too spread out and a lot of walking.

Pacifica Senior Living

Local Representative

Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Wyndham Lakes, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager [removed] to discuss ways we can better serve you in the future.

Review of Wyndham Lakes - Jacksonville, FL

This community has gone through a major renovation. Some areas are still not complete, but are busy around: I love living here because of the love of people I meet. The facility is a natural paradise not man made, filled with grass and squirrels and plenty of area to walk and enjoy to walk. We actually experience four seasons without real deal climate change.

Pacifica Senior Living

Local Representative

Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Review of Wyndham Lakes - Jacksonville, FL

The length of time for assistance is too long. Food supply should be more acceptable.

Pacifica Senior Living

Local Representative

Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at [removed] when you have a chance. Thank you, and we look forward to hearing from you.

Review of Wyndham Lakes - Jacksonville, FL

Good facilities, good food & mostly good services.

Pacifica Senior Living

Local Representative

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

Review of Wyndham Lakes - Jacksonville, FL

I’m Comparison to others this is a great place. Love the rooms and environment. Employees are great.
Communication rule changes and dietary needs review.

Pacifica Senior Living

Local Representative

Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!

Review of Wyndham Lakes - Jacksonville, FL

I believe it is above average.
We are in independent living so we are blessed. We can still make decisions. We do plan to stay here…

Pacifica Senior Living

Local Representative

Hi there thank you for taking the time to leave us your honest feedback. Here at Wyndham Lakes, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager [removed] to discuss ways we can better serve you in the future.

Review of Wyndham Lakes - Jacksonville, FL

The poinsettias are beautiful and much appreciated.

Pacifica Senior Living

Local Representative

Thank you for your detailed positive review, we are so happy that you enjoy them! We strive to provide excellent care and service to our residents and their families. We appreciate you taking the time to leave us a review!

Review of Wyndham Lakes - Jacksonville, FL

I came to tour for myself and it was very nice. The residents are lovely but I am too young to move in just yet.

Pacifica Senior Living

Local Representative

Thank you for your detailed positive review. We appreciate you taking the time to leave us a review. Please let us know if there is anything we can do for you in the future, we are here to help!

Review of Wyndham Lakes - Jacksonville, FL

My dad lived AL at Wyndham Lakes for a short time and was very happy.

Pacifica Senior Living

Local Representative

Hi, we are so happy to read such a great review about Wyndham Lakes! Thank you again for letting our team know how we did! We look forward to helping again in the future.

Review of Wyndham Lakes - Jacksonville, FL

The problem I had where I just came has all been taken of.

Pacifica Senior Living

Local Representative

Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Review of Wyndham Lakes - Jacksonville, FL

Sales team was knowledgble and informative, residents were happy and seemed well cared for. Exterior of the buildings leave much to be desired. Over all pleased with my experience.

Review of Wyndham Lakes - Jacksonville, FL

Wyndham lakes is a wonderful community to be involved with. The resident love living here. Staff is very friendly and caring. Remodel is beautiful.

Review of Wyndham Lakes - Jacksonville, FL

I enjoyed touring Wyndham lakes for my grandmother. [Removed] were very friendly and informative I felt like they really listened to me was able to show us how Wyndham lakes would be a good fit for my family. Thank you. We will be back!

Pacifica Senior Living

Local Representative

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Wyndham Lakes. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, [removed] Please feel free to contact with any and all questions.

Review of Wyndham Lakes - Jacksonville, FL

The facility is being remolded and looks beautiful. The residents speak very highly of the staff.

Review of Wyndham Lakes - Jacksonville, FL

The community is lovely and beautiful place. In my short time here I have really been happy.
Management has been very helpful getting me setup and energized; the maintenance dept has really been helpful and I have already talked to several senior adults who will be coming out here soon to establish residence.

Review of Wyndham Lakes - Jacksonville, FL

[Removed] is always busy at Wyndham. He is attentive to the residents for their needs. He is willing to answer questions and does not mind. Taking a moment to show us that custom service still exists.

Pacifica Senior Living

Local Representative

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

The tour went well. They are in the process of remodeling now and won't be completed for a couple of months. So still to be determined. Have a visit next week at Westminster.

Pacifica Senior Living

Local Representative

Hi there, thank you for taking the time to leave a review for us at Wyndham Lakes. We're happy we could meet your expectations and we appreciate your feedback. Please feel free to reach out to us after your visit to Westminster, we are happy to assist you. Thank you again and we look forward to speaking with you soon.

No interest the apartments do not have kitchens. More like pure assisted/skilled nursing home.

Pacifica Senior Living

Local Representative

Thank you for your review. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration.

Too much like a nursing home.

Pacifica Senior Living

Local Representative

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at [removed] so we can understand your situation better in order to try and turn your experience around.
Thank you,
Wyndham Lakes

I found this community to be very peaceful and tranquil. The outdoor walkways are lovely and I like the nature feel.

Pacifica Senior Living

Local Representative

Hello there, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!

I am very happy my loved one is here. The staff is compassionate and go the extra mile each time.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again! Please don't hesitate to reach out if there's anything additional we can do for you.

I am very pleased with the care my mother is receiving. She is thriving and has developed many friendships with her fellow residents.

Pacifica Senior Living

Local Representative

Hi, we're so glad that we were able to go above and beyond your expectations! We are happy to pass along your comments to the team here at Wyndham Lakes!

I found my tour guide to be very helpful and informative. I asked a lot of questions, and she answered them with knowledge and maturity. This community is at the top of my list.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again!

Right move – I am at a wait and see – with all that’s going on at the moment with the renovation and transition and not knowing one minute to the next.

Pacifica Senior Living

Local Representative

We'd like the opportunity to discuss this with you. Please reach out to us at [removed] at your earliest convenience to discuss how we can turn your experience into a positive one.

This community is very charming and always makes me feel welcome.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Resident’s and staff were very friendly and welcoming.

Pacifica Senior Living

Local Representative

Wow, we're glad you had such a wonderful experience with us!

It was a joy living here. I enjoyed every moment. The staff treated me with compassion every day.

Pacifica Senior Living

Local Representative

Hi there, thank you for taking the time to leave a review for us at Wyndham Lakes. We're happy we could meet your expectations!

I enjoyed seeing any parents thrive at this community.

Pacifica Senior Living

Local Representative

Hello, we really appreciate your feedback & happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

As a rep for home health, I have referred our customers and it was always easy to our work with the staff regarding move in’s.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again!

My mom and dad lived at Wyndham until one needed more care and had do move out. So dad moved in with us for the short time they were happy and I was thrilled that they were being taken care of and were happy.

Pacifica Senior Living

Local Representative

Thank you so much for your positive review, we appreciate you sharing your experience with us. Thanks again for the recommendation, and have an amazing day!

This is my first experience living in a community setting and I only been here about 2 years. Still accessing the situation.

Pacifica Senior Living

Local Representative

Thank you for your review. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We value our residents and families and appreciating you sharing your comments. We would like the opportunity to address your concerns. Please reach out to us directly at [removed] when you have a chance. Thank you, and we look forward to hearing from you.

I came for a tour and the staff was very nice. The grounds could need some updating but I was told that was last on the renovations.

Pacifica Senior Living

Local Representative

Hi, we are so pleased you enjoyed your visit to Wyndham Lakes! Thank you, and have a fantastic day!

Wyndham Lakes is a fantastic community. Every time I come to see my mom, the residents are always engaged. My mom loves bingo and taking the Wyndham bus to shop with friends. The grounds are just beautiful!

Pacifica Senior Living

Local Representative

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

I came in for my mom who was not able to go home after Hurricane Irma land and I met with [Removed] and she was so gracious and knowledgeable. We will be back with mom to tour again.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. We look forward to seeing you again soon!

I have visited Wyndham Lakes dozens of times and have watched it change hands and not always for the better. The renovations are very nice, wish they had chosen happier colors but at last its new.

Pacifica Senior Living

Local Representative

Hi, thank you so much for the positive review!

My mom lives here and is very happy – mostly because she has made friends and the activities. The price is also perfect for her budget.

Pacifica Senior Living

Local Representative

Hi there, thank you for taking the time to leave us a positive review for us at Wyndham Lakes. Please don't hesitate to reach out if there's anything additional we can do for you.

I have been living here at Wyndham for 14 years. That should tell you something about how contented I have always been even through 4 owners/ managers! The activities are offering a good variety to participate in and the meals have always been fine. I’m delighted with all the renovations. Snazzy!!

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & we are so happy to hear this! Please let us know if there is anything we can do for you; we are more than happy to help!

Beautiful property, love the renovations since Pacifica look over.
A place I think my mom will love.

Pacifica Senior Living

Local Representative

Hi there, thank you for taking the time to leave us a positive review for us at Wyndham Lakes. We're happy we could meet your expectations!

Staff was very polite and informative, enjoyed watching resident doing activities.

Pacifica Senior Living

Local Representative

Hi, we're so glad that we were able to go above and beyond your expectations!

Wyndham Lakes has a homey environment. The residents and staff are very friendly.

Pacifica Senior Living

Local Representative

Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything comes up.

Great community! Renovations are much needed. Looking forward to seeing the finished product.

Pacifica Senior Living

Local Representative

Hi there, thank you for taking the time to leave a review for us at Wyndham Lakes. We're happy we could meet your expectations!

I have lived here for six years. Have been very active in the community with the country store and activities provided. The recent construction has dampened the spirit of many of the residents. It has been hard to keep up the positive spirit with so much negative attitude.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! Please let us know if there is anything we can do for you; we are more than happy to help!

I think it needs something to give it a wow look. Very plain. Over all Lobby looks great. Dining room in progress. Over all Looking good.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again!

I understand renovations take a while and can be difficult but it could be organized. In the end it will be wonderful though!

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Love it. The price is great for what dad needs. [Removed] tough but coming along.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

I am happy at Wyndham Lakes. I have been here for years and I have many friends.

Pacifica Senior Living

Local Representative

Hi, we're so glad that we were able to go above and beyond your expectations!

I used to live at Wyndham Lakes hut moved because I ran out of money. I came back to visit my friends.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again soon!

Exellent care by all

My mom lives here for a year and a half she really likes it the staff the facility the food she never says anything negative im glad she is safe and happy I live in ny have never been there but maybe a visit in the future I'm greatful for her care thank you for all you do. [Removed]

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! Did you know that we have a Facebook page? We found it is a good way for families to stay in touch~check us out!

My Mother..

My mother slipped and fell after a new flooring was put down. She broke her pelvis and died .. I got no sympathy from any of the staff.rip mom

Pacifica Senior Living

Local Representative

We are very sorry to see your review and would like to speak to you. Please reach out to us directly at [removed]. Thank you, and we look forward to hearing from you.

I went on the tour on Saturday but I wasn't impressed either with the facilities or what they had to offer. The physical plant was a bit depressing although I did speak with[Removed] for quite a while.

Pacifica Senior Living

Local Representative

Hi, thank you for your consideration and review. We regret to hear that your recent experience was anything less than exceptional, & will use this as an opportunity to improve. If you would be willing, we would like to have you contact our Executive Director at [removed] to discuss ways we can improve.

Room for Improvement in This Community

All is well for my mother with her move to this community for the time being. However she is in independent living, and sometimes needs more care than they are able to provide in the part of the community. They really nickel and dime you when it comes to getting extra care for your love one. The breakfast, and lunch are good, but their dinner services needs improvements. There are 100 guests, and only 2 servers at night. The residents would up to 45 minutes for their meals. It is still a work in progress for us in this community, and there is room for improvement overall.

Pacifica Senior Living

Local Representative

Hello, we are disappointed to hear that your experience was not a positive one. We value our residents and families and appreciating you sharing your comments. We have added additional servers for the evening service and management is attending meals to ensure timely service and hot entrees and meals. Please reach out to us directly in the future if you have any questions or comments, we are there to help. Thank you, and we look forward to hearing from you.

STRONGLY NOT RECOMMENDED. Recently purchased by Pacifica Senior Living. My father, 93 yrs old, has been a resident for going on 4 years. Now Pacifica is now charging him an additional $1,500 a month for "AL Care" they do not provide. We refused to pay. They are evicting him. State & ACHA complaints are pending.

Pacifica Senior Living

Local Representative

Hello, we are disappointed to hear that your experience was not a positive one. We value our residents and families and appreciating you sharing your comments. We have added additional servers for the evening service and management is attending meals to ensure timely service and hot entrees and meals. Please reach out to us directly in the future if you have any questions or comments, we are there to help. Thank you, and we look forward to hearing from you.

Not The Community for Us, But Overall A Good Tour

This is nice community, and my tour of it went well. From what I saw the community looked well maintained. The staff I came across was friendly, and welcoming. They were informative, and answered my questions. This wasn't the community for us, but my tour went very well overall.

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope you find the community that best fits your needs.

A Fine Community

So far everything is working out pretty well for my parents with their move to this community. They are doing well. This is good, safe community and I'am pleased with all they have done for us so far. The staff is kind, and helpful. They have nice reasonable prices. I do think this is a fine community overall, and I would recommend it.

Pacifica Senior Living

Local Representative

Thank you for your review. Your opinion is very important to us. We are proud of our community and the exceptional level of care we provide. We have a great staff and genuinely care for all our residents!
Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Thank you again, we look forward to seeing you again. Please feel free to contact with any and all questions.

Friendly Staff!!

The staff at this community have been very friendly and helpful to me when I was looking at somewhere for my mother to go. They where informative on the phone and made sure to be patient with all of my questions. They just did not allow cats in the memory care unit and that is what my mother would have needed. I am thankful for there kindness though.

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope that you found the perfect community for you and your mother. We are sorry that we couldn't accommodate your request. Please let us know if there is anything else we can do for you; we are more than happy to help!

Good Tour, Friendly Staff

We toured this community for my brother, and his needs. Our tour went well overall, this is nice community. The staff was very kind to my family, and I. The community looked nice, but my issue was the layout of the community. I didn't think it would work for my brother overall. It wasn't the place for us, but our tour went well.

Pacifica Senior Living

Local Representative

We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. We appreciate you taking the time to leave us a review and we thank you for your consideration. We hope that you find the community that best suits your brothers needs.

I had reservations about the outside appearance, but after meeting [Removed] and visiting the interior it was much more pleasant in cleanliness and appearance. They are doing major renovations to the entire community with new landscaping to be done as well. Much impressed with her professionalism and dedication to try and help meet your needs. Met lots of friendly folks around the community.

Pacifica Senior Living

Local Representative

Thank you for taking the time to leave us your review. Your opinion is important to us. We have a great staff and community! Did you know we have a Facebook page? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions, [removed].

Happy

My brother has been in Wyndham Lakes Jacksonville, Fl
Assisted Living for Two Months, he seems to be happy there.

Pacifica Senior Living

Local Representative

We are so happy to hear this! Thank you very much for taking the time to leave us this positive 5-star review and share your experience. We appreciate it and look forward to seeing you!

Very informative!

I had a very good tour of the Wyndham Lakes. The place was clean and everyone was very friendly. The tour guide was able to answer all of our questions and give us good information.

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again. We hope that you have a wonderful day!

Not the right place!

The people here were great and they were very friendly. I liked the community and it was very clean and no smells to it. I just did not get the feeling that this was the right place for me here. It was just to far.

Pacifica Senior Living

Local Representative

Thank you for your review. Your opinion and comments are very important to us. We are proud of our community and the exceptional level of care we provide. We thank you for your consideration and regret that you did not feel our community was the right fit for you. We offer complimentary transportation. medication management and more. Please feel free to contact with any and all questions, [removed].

A Friendly Call

I spoke with them over the phone. They were very friendly and followed up to see if I made a decision. During our conversation they educated me about benefits for my dad. The were getting me the information I needed and directed me to resources. It came down to location and price and this was not the right fit.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it and your time. We hope that you find the community that meets your needs.

Way to far to walk!

We really liked this community, but dad said no because his apartment would be way to far to walk to the dining hall and the common areas. He just would not get the human interaction that we were looking for.

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community. We are sorry that our community did not meet your needs. We would like the opportunity to discuss your review and see if we can find another room that might work out for your father. We look forward to speaking with you. [removed].

Nice people. Residents looked happy and it felt like a community. Campus and buildings extremely dated and run down looking. Apartment was nice though.
Facility due to be updated.

Pacifica Senior Living

Local Representative

The staff at Wyndham Lakes take our reviews very seriously. We thank you for your constructive criticism, we are currently in the process of updating the community. Please feel free to reach out to us directly with any and all questions, thank you again for your review.

Wyndham Lakes, [removed]

Very nice staff!

My husband spent his first night in the Memory Care unit and did very well. Such a relief! The nurse, Kelly, who is SO very nice, helped him get to bed and he slept through the night!

My anxiety is now at a very low level.

Left him this evening and he was eating dinner with some of the other men in the unit. Am thinking he will gain weight. They provide snacks and dessert, which he did not receive at home!

When I left, he did not chase after me. Thank God!

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again. We are glad that we can be helpful to you and your husband, we try very hard to go above and beyond for our residents and family members. Please know that we are here for you and that you can feel free to contact with any and all questions, [removed].
Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website).

Great Place for Senior Family Members

I researched and looked for a place for my Loved One that would accommodate his needs and make him feel at home.
I fell in love with Wyndham Lakes the first day I visited the facility. It has surpassed all of my expectations as well as my brother's. We love the staff as well as the tenants that live there. Everyone at Wyndham Lakes are very professional and kind. During hurricane Matthew the staff stayed with our family members to ensure their safely and comfort. The staff goes above and beyond to take care of everyone that resides at Wyndham Lakes. It gives family member such as myself a sense of peace and reassurance.

Special thanks to [Removed] for all the help I received from her in placing my family member at Wyndham Lakes.

Pacifica Senior Living

Local Representative

Angel P., thank you for leaving this detailed review about your experience with our community. Your opinion plays an integral part in our customer service. We appreciate it and look forward to seeing you again.

Review of Wyndham Lakes - Jacksonville, FL

Have paid a refundable deposit here. Assuming will move Mom in at the end of the month. (This month March to take advantage of the current move in specials.) Will be taking Mom over for her first visit tomorrow March 8 at 11 . Have made arrangements to eat lunch while there. They are planning to do her assessment after lunch. I may or may not have her sign the lease at that time. Just want to be ABSOLUTELY sure she will make the move. Mom will be going to the doctor on Friday for them (the doctor) to do their evaluation and complete the necessary forms. If shes up to it we will stop by Wyndham Lakes afterward and sign the lease if we dont do so tomorrow. I always like to sleep on a major decision such as this

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community. We appreciate it and your process to be sure that your mother will be happy and that our community is a good fit for her. Your opinion is very important to us.
Did you know we have a Facebook page with pictures of our residents and their interesting activities? It is a good way to see what we do and the events we hold for our residents. We thank you for your consideration and look forward to seeing you again soon. Please feel free to contact with any and all questions, [removed].

From BAD to GOOD

I was not happy that the assistance I am getting is coming from a different company. This really runs my cost up. I was told that the handicap bars in the shower don't have to be in a stud. True or false? When I moved in, the apartment had many cleanliness problems. Even tho they had a month to get it ready, the bathroom was one of the dirtiest rooms. Part of the kitchen. bedroom. and living room also had to be cleaned. All of these conditions were taken care of within two days. Since then I have had no problems. The house cleaning is OK.The food and choices of food are good. The people who work here are great. I'm not disappointed that I moved here.

Pacifica Senior Living

Local Representative

Hello, thank you for taking the time to share your review. We are glad that you brought these matters to our attention. We are glad to hear that you feel the community is moving in the right direction. Your opinion is very important to us and we are happy to see that you like the menu options and that you are happy you are living here. Please feel free to contact with any and all questions, [removed].

Review of Wyndham Lakes - Jacksonville, FL

Nice layout nice rooms.

So far it's been very good.

So far it's been very good. I would give them a five, I've been there and eaten with her. She seems to like it there. I would give it a five, I have no complaints so far.

Pacifica Senior Living

Local Representative

Thank you for taking the time to leave us your review.

Nothing But Good Things

They were very nice to me and they returned all my phone calls. As far as I can tell they have taken care of her; she hasn't been there but only for a couple of days. Overall though, I have nothing but good things to say.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Not as nice as it may look

My loved one was in the memory care unit. Families need to be very visible and visit several times a week. Be aware there is not a nurse assigned to this unit through the night. I would never put another one of my loved ones in a Brookdale owned property. Nice looking on the surface but enforces and keeps the minimum state requirements for care. Too worried about the bottom dollar instead of the patients.

Brookdale Senior Living

Local Representative

We appreciate you taking the time to share your concerns. Please contact us at familyconnection[at]brookdale[dot][com] to discuss your concerns in greater detail.

It was beautiful, and we really liked it.

This is one of the places I toured when I was looking. It was beautiful, and we really liked it. We ended up making our final decision based on location. Everyone was helpful and friendly, but it was just too far away.

Pacifica Senior Living

Local Representative

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again! Please let us know if we can be of service to you in the future!

We are happy with the community.

The staff and managers at Wyndham Lakes are very caring, loving devoted people. They have private rooms which he is a private person allows him to still be. The food is really good likes it. One thing they could improve or add is the trivia questions activities that they only have in the mornings and he doesn't get up in time, they could do another trivia questions in the afternoon he would really like to participate.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Nice place, overall

So far things have gone well with Wyndam Lakes. I'm pleased with the service, they do a great job taking care of Mom and they are always available to respond to any questions or requests. The staff is friendly and helpful, and the other residents seem friendly. The facility itself is a bit older, and could use some renovations, but overall it is a very nice place.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Seemed like a nice place!

We toured this community when we were looking into senior living options for our loved ones. This was a very nice looking place, and would have been my second choice. The only issue here was that it was a fairly large campus, with the building being connected by outdoor walkways. My parents would not have liked all of the travel between buildings, especially in the winter.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Not a gret place to ive

The whole complex is old and the apartments have many maintenance issues that go unresolved. They claim to be "pet friendly," but charge $500 for one pet. The food is sub-par in terms of menu selections and food preparation. The residents act like grade-school children (spying, tattle-tailing, making nasty comments, etc.). The Executive Director doesn't appear to be empathetic towards residents and tries to use his position to intimidate them. The cost is not worth the service or amenities.

Pacifica Senior Living

Local Representative

We'd like the opportunity to discuss this with you. Please reach out to us at [removed] at your earliest convenience to discuss how we can turn your experience into a positive one.

Of the three we visited, th...

Of the three we visited, this one came the closer to what we were looking for. Lori Miller no longer there toured with Janet Davidson.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Great place

I visited Wyndham lakes on and off for about a year and a half each and every time I went there the the residents and the staff all are happy and friendly . The place is clean. I even ate dinner there and it was surprisingly good . But I had to make sure it wasn't just for show so I returned several months later unannounced and was treated the same each time . I spoke with several of the residents as well, everyone was happy and had great things to say about Whyndam Lakes. Some had been there only a few months and some for years . Moms been there now for only 2 weeks, but she tells me everyone loves her there. I know I've picked the best place for her hands down...

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Wyndham Lakes has been a good experience so far.

We like the access to the outdoors with the small screened porches, and the ability to plant flowers outside the porch. It makes it more personal. The staff is friendly and helpful. The facilities are pleasant with a lot of outside space and nice landscaping.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Stay connected

I want families to know that they need to be very visible, be in there several times a week. Parking is fine. The food is okay. My loved one was in the memory care unit. They should have one person who was in there and responsible with the unit. Because they don’t there is a lot miscommunication.

Pacifica Senior Living

Local Representative

Hi there, we regret your most recent visit with us was not up to the standards we strive for.

Nice place. Residents were...

Nice place. Residents were very friendly and happy! Wonderful independent and assisted living facilities. Memory was a little lacking. I understand that it needs to be a locked area, but it was small and felt closed in. My dad is still much more cognizant than the people here seemed to be. Five stars for independent and assisted living, two stars for memory care.

Pacifica Senior Living

Local Representative

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case.

The staff is extremely friendly, I would give them a ten.

They are very clean. The staff is extremely friendly, I would give them a ten. Some of the activities are geared a little towards the older population. The food is quite good. It would be nice to have a swimming pool. We chose them because of the friendliness of the staff, and because we really felt at home, and the apartment was spacious.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Much older facility but ver...

Much older facility but very nice. Much more affordable. Large rooms. One bedrooms are actually two studios put together as found in a hotel: (two bathrooms, two closets, two doors, two kitchenettes, etc.) Distance is the main obstacle for me.

Pacifica Senior Living

Local Representative

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.

Grounds beautiful, wonderfu...

Grounds beautiful, wonderful for people that like the outdoors small pond turtles and ducks. The craft area needs supplies. Rooms small, few options for 1 bedroom apartments for assisted living. Porches only for independent living. Staff friendly, smiles everywhere. Warm and welcoming. Menu selection more than adequate, resident can request simple special requests ie grilled cheese. They have outings that residents can sign up for, welcoming to family participation. While there did not observe any activities in progress. Major reconstruction at present, porch walls need replacing. Carpets in the process of a much needed update. Walls in halls presently being repainted. Staff ratio appears to be adequate. Clean no odors while I was present, this was at 2PM on a Tuesday.

Pacifica Senior Living

Local Representative

Hello, thank you for sharing your positive experience!

Wyndham Lakes My Uncle's New Home

Greetings,
First and foremost, my senior advisor at A Place for Mom was incredible! We had never had to look for this and she made it so much better. My uncle has no one but us and he is thrilled and engaged at Wyndham Lakes. I wrote a letter to the Executive Director at Wyndham Lakes only 5 days after my uncle moved in. The sales person was and remains incredible and the staff in general. We are so pleased and truly believe this will be great for him.

Pacifica Senior Living

Local Representative

Marie C, thank you so much for your high rating!

I liked the rooms there but in order to get to meals they had to walk outside

I liked the rooms there but in order to get to meals they had to walk outside, it was covered but even though it's Florida we do have some inclimate weather. The rooms were very nice and they all had screened in patios and were a good size with a full kitchen.

Pacifica Senior Living

Local Representative

Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at [removed] so we can assist you further.

Very Happy!

They have two types of living, she is in the independent living, but they also have a full assisted living section. She gets three meals and plenty of snacks, as much as she wants. She doesn't have a nurse or anything like that, but if is something happens she can pull a string and someone will come. She plays cards, arts and crafts, and she's always telling me that she is happy!

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Felt Homey

It felt more homey and less like a hotel or apartment building. It had some grass and patios and porches. It is older so it is laid out more single story with porches rather than apartments with balconies.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Not Impressed

Smelled like urine and all the people were strapped to wheelchairs. Reminded me of the old fashioned nursing homes my grandma was in 30 years ago. It was nasty. I didn't like the set up, granted we are in Florida, but it was not self contained. You would have to be exposed to the weather to get between buildings and it seemed like you'd get hit by winds and heavy rains. I was not impressed one little bit.

Pacifica Senior Living

Local Representative

We are disappointed to hear that your experience was not a positive one. Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at [removed] when you have a chance. Thank you, and we look forward to hearing from you.

We liked this Community, Wy...

We liked this Community, Wyndham Lakes. The staff were friendly, informed and genuine. We especially liked the educational seminar on Aid and Assistance for Veterans. We found the Facilities neat and clean. The Residents seemed active and satisfied. There was a large main dining area and a smaller one in the Assisted Living wing, with a varied menu. We liked the lanscaping and outdoor walkways. The room and board prices seemed reasonable for the Community. However we found the rooms a bit small and dated but in good repair. And the assistance fee a bit high for our needs. We will definely consider this Community in our search for a home.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Great Physical Therapy!

I think the physical therapy went above and beyond. The did more than they had to and were very attentive. My mother likes it here. She doesn't do a lot of the activites but they try to keep them busy.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Facility very nice...

Facility very nice. All residents were well groomed and happy. Everyone I saw had a smile and Lori seemed to know everyone by name which impressed me. The studio apartment was very small - if dad wanted to watch TV had to sit on bed. The one bedroom was fine. All rooms have a screened porch which is a nice added benefit. Staff all seemed friendly and interacted well with the residents. The grounds were very nicely taken care of with lots of open space.

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

Have a Shared Room. Would prefer pri...

Have a Shared Room. Would prefer private one. Very friendly and helpful

Pacifica Senior Living

Local Representative

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

From the Community

Welcome to Wyndham Lakes, our beautiful, safe and friendly community of quality caregivers, well-trained professionals, and most importantly, satisfied residents. Our community offers a full spectrum of independent living, assisted living and memory care services administered by a specifically trained, caring and experienced staff.

At Wyndham Lakes, you will enjoy retirement lifestyle provided in a stunning setting; a lifestyle rich with services, amenities, and endless possibilities.

AMENITIES AVAILABLE
• Meals Provided
• Activities Offsite
• Beautician Onsite
• Vegetarian
• Devotional Services Onsite
• Activities Onsite
• Outdoor Common Areas
• Devotional Services Offsite
• Indoor Common Areas
• Over 55 accepted
• Atrium
• Free parking
• Movie Room / Theater
• Library
• Free cable satellite tv
• Beauty Salon
• Game room
• TV Lounge
• Piano / Organ
• Specialized Training for Caregivers
• Special Dining Programs
• Enclosed courtyard
• Walking Paths - indoor
• Laundry service
• Housekeeping provided
• Visiting Chaplain
• Home Care Agency on-site
STAFFING
• Homecare Onsite
• Nurses on Staff
• Visiting Podiatrist
• 24-Hour Awake Staff
• Visiting Nurse
• Visiting Occupational Therapist
• Visiting Speech Therapist
• Doctor on Call
• Visiting Physical Therapist
OTHER SERVICES
• Respite Offered
• Hospice Available
• Anytime Dining
• Private dining room
• Restaurant style dining
• Professional chef
• Guest meals
• Resident Parking Available
• Complimentary Transportation
• Property Convenient to Busline
ACCEPTS PETS
• Cats
• Dogs
SMOKING
• Allowed Outdoors