Tottees Place LLC - Woodland Hills, CA

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Customer Reviews

Very Pleased

My family has been very pleased with the decision to have mom at Tottees Place. They went out of there way to accommodate her.

OUr loved one left there after two months having lost 20 lbs. having stage 2 bedsores, and being left along in his room in the dark for hours. There is no staff training for dementia patients, there were no good records for medication disbursement, food intake. There are no activities. They charged outrageous prices for services that were not provided. My loved one declined significantly there and one month afer moving him he gained 10 lbs and had all wounds attended to. Stay away.

My mother has been in this facility f...

My mother has been in this facility for a little over one month. Her bruises have all healed and the staff seems to really care about the residents - quite a difference from the last facility she was in. While the basic cost is a little higher than the previous facility, the quality of care, including a night staff, makes up for the increase in fees. I would certainly recommend this facility.

We are very optimistic about the future here.

We have just been so pleased. We love Christine the registered nurse who is managing it. It's a special place, the owners are so special, and caring. The whole design, the way they have it, is great! They are so accommodating. The food is fantastic. It's special, the little touches everywhere, and the affection that Christine has, the love she shows, is just special. They are setting it up for Skyping on the big t.v. too, so residents can visit with their loved ones who are far away. Christine was able to review the medications, and was able to cut down the amount of medication she was taking. The cleanliness is one of the biggest reasons we liked them from the beginning, we were able to observe them preparing meals. They are able to keep up with the cleaning. The commitment to care is really good, they seem to have a great attitude. They seem very sincere and committed, all of them. We are very optimistic about the future here.

Quality, Caring & Compassionate

- Very professional
- caring and concerned
- compassionate
- good communication with family
- good food
- very clean
- quality staff