The Buckingham - Houston, TX

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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

I had a horrible experience with Buckingham facility and staff they do not have any concerns about there patients , I was mistreated by Buckingham nurses and nursing aids , Avoid this place ,The building seems look nice but don't be fooled , be careful before you choose this place not enough staff to help in the skilled nursing area specially at night time shift there nurses and nursing aids wore dysfunction , rude, hostile, mean, had a horrible attitude lazy, tread patient without respect, they are so under staffed not enough nurses and nursing aids, they wore unprofessional, the nurses and aids wore uneducated , untrained, my family had to stay with me most of the time specially at night time to track down a CNA to help assist going to bathroom or bring my medication after pressing call button and no one showing up and my family had to go find someone to come and help me. Please don't leave your loved ones unattended at this place, Medication are not done correctly , No adequate system .....There was not any attention to detail in care and cleanliness . The odor when you walk in will knock you over almost they were roaches on multiple occasions, roaches in hallway dinning hall , room , bathroom , shower . It is really just been a disappointing experience in general .
AVOID BUCKINGHAM facilities !!!!

Money-Hungry Folks

As lovely as this facility may seem, don't be fooled. Administrators are all about the money. The admissions counselor would not give the time of day for us to explain what type of care was needed or about the issues causing the need for care. She would only go back to her original question of "how will you pay?" This facility is listed on as accepting medicare, and we all know that after medicare pays its portion, the remainder will be paid at an 80/20 split. Admissions would not even discuss payments, or billing, or the like. During our short conversation, she would only repeat the same questions over and over - how will you pay?, how are you planning to pay?, what funds to you have available? Pretty sad for this 'not-for-profit' business. I do not recommend these money-hungry folks to take care of your loved ones. If money is all they care about, the chances of them giving necessary care, meds, foods, etc. are pretty low - because those things might actually cost them a dime.

Local Representative

Barbara, finding the right community for a parent or loved one can be an arduous process, particularly when they may need some form of additional care or assistance. Our admissions team works very closely with potential residents and their families to determine the best plan for them, including specific care and financial requirements. We’d appreciate the opportunity to discuss your experience further. To maintain the privacy of you and your family, please contact Michael Cummings, our Healthcare Administrator, directly at [removed].

Less than adequate care

It is not equipped with diversions for residents who have auditory and visual impairments. It would behoove the
The facility to invest in providing activities for these
Forgotten residents. The nursing care was < adequate.
One resident fell out of bed and hit her head on simulated
hardwood flooring, no neuro ck ,no ice on area ,no x-ay of

Local Representative

We continue to invest significant resources into our health services through new technology, more modern, efficient spaces and, most importantly, some of best health professionals in the Houston area. We’re very proud of the services we provide and the outcomes we achieve, and all of this drives the high marks we consistently receive from regulatory agencies like CMS. We can assure you there are no forgotten residents at The Buckingham, and the ever-changing daily schedule of activities, entertainment, excursions, educational and wellness opportunities are geared to support all our residents, regardless of physical or other impairments. We welcome the opportunity to speak with you further to address any of your concerns, keeping in mind we strictly adhere to HIPAA guidelines and the protection of our residents’ privacy. Please give Darrell Sheaffer, our executive director, a call at [removed].

Good Service Poor Communication

They took good care of my Dad in the Skilled Nursing Area. They had some communication issues that did cause some big confusion on the part of the family. I believe the Rehabilitation and Social Work staff would greatly benefit from extra training in active listening.

Be careful before you choose this place

Be careful. We were told prior to admission that care was covered under my mom's insurances. She received a bill from house doctor for $5000.00 for her two month stay in SNF. They were "going to look into it", but said she was responsible for that, in addition to other out of pocket charges discussed ahead of time. We had a lot of issues with basics such as feeding when we were not there to assist and being left in soiled diapers for long periods of time. My mom was unable to do these for herself because both shoulders were broken, hence a SNF unit. If you could do things such as feeding, bathing, and using restroom by yourself they seemed OK, but my mom needed more care.

Local Representative


I want to sincerely apologize again for any inconvenience this has caused you and your mother. As we discussed earlier, we are taking all necessary steps to ensure this doesn’t happen again, and are working with our group of physicians to find an acceptable resolution for your family. Thank you for bringing this matter to our attention, and I look forward to speaking with you again shortly.

Julie Fenske,
Executive Director, The Buckingham

Very good care overall, and great food!

This review is specifically for the assisted living and skilled nursing sections of The Buckingham, The Plaza. I believe they do a great job at both levels of care, although the longterm nursing is particularly good. At all levels of care, the independent living included, the food is incredible. It's very well prepared and they've got a lot of variety in the menu. They also have a lot for the residents to do, although I feel like they could do a better job at having activities targeted at individuals. I would definitely recommend taking a look into this community.

All levels of care--COntinual Care re...

All levels of care--COntinual Care retirement community. Beautiful and excellent location-- Will not allow Mom and Dad and Mom to live together unless Mom went into assisted living due to Dad's mild dementia-- Not an option at this time. An option for Mom possibly later on. $5k to $8k per month depending upon apt. size. Buy-in required starting at $250k--90% refundable to estate.

Nice pool, big 2bed plus den, but the...

Nice pool, big 2bed plus den, but the crowd looks dressy

From the Community

Houston's finest Continuing Care Retirement Community, offering a five star resort like lifestyle for older adults.